AC Hotel Boston Cleveland Circle

A new, cozy, and clean hotel, but: • Parking costs $45 per day, and it’s not even valet. It’s not included in the rate for long stays, and there are no alternatives nearby. • On the third day, I asked them to change our bed linens and mop the floors — I was completely ignored. They only emptied the trash and replaced the towels. • There’s a large dumpster right outside the hotel, and as you can imagine, in summer the smell is quite unpleasant. • A railway line runs nearby, and at night it can be impossible to sleep because of the noise. • The soundproofing is terrible — we could hear all our neighbors from every side. • They also charge $25 per day for some kind of “credit,” but it’s unclear what exactly it’s for. You can supposedly spend it in the lobby, bar, or on breakfast — otherwise, it just expires. Doesn’t this violate consumer rights? This charge wasn’t mentioned at the time of booking, and I didn’t give consent for my money to be managed in this way. However, there are also some pros: • The staff is sweet and polite • The hotel is new and feels fresh • There’s a wonderful café with delicious food right across the street

Disclaimer: I gave 'Rooms' a 5 because our event room was lovely, but we did not stay in the guest rooms so I have no feedback to provide there. I attended the graduation dinner event for Washington Square Academy at this hotel last week, and I think the team did a lovely job as hosts. My background is in hospitality, so my standards are high, and they cleared the bar with ease. There were no tech mishaps or need for creative solutions. The staff was friendly and welcoming, the space was clean and inviting, and the food was well presented/well monitored/and quickly cleared all without causing a disruption to the event proceedings. I would absolutely recommend the AC Hotel Boston Cleveland Circle if you're looking to host a 80-100 person event that sets a classy and welcoming tone. Great job, team!

Parking is $45 a day. That's criminal considering that you can find a parking garage in the city for overnight parking for less than $45. Look on SpotHero and you can find safe and easy overnight parking for less than $20 most nights. Some of the spots are a bit of a walk but it's worth it to save the money. Housekeeping is minimal. Housekeeping doesn't actually clean your room each day. They simply empty out the garbage. Why are the rates minimal to match the minimal level of service? There's also a $25 destination fee. Lastly, the rooms themselves are noisy as is the location. As other people have mentioned, this location faces train tracks. I live in a big city and am quite used to noise about the rooms seem to have absolutely no soundproofing. It's more than obvious that management is doing the absolute bare minimum here yet charging maximum rates, especially for parking, breakfast and the destination fee. It's a shame that Marriott has allowed their brand standards to sink so extraordinarily low.

I’ve been staying at this hotel for 6-8 times over the last year for both business and pleasure. This is a bare bones hotel and if you have status at Marriott it gets you nothing here. No concierge lounge or free breakfast. The rooms are OK but the bathroom offers no privacy for when you’re staying with someone else. There are zero amenities in the room as well. No mouthwash, body lotion, etc. They charge $45/night for parking and they just introduced a Daily Destination Fee of $25/night. This is $70 in fees before you even get the room rates which range in the $299/night. No matter your Bonvoy status it gets you nothing here.

We’ve stayed here several times and been satisfied with the rooms and location. We never had a room by the tracks, can’t speak to the noise. But this trip we find they have put plastic mattress covers on the beds, and it feels like you’re sleeping on a blow-up pool float. I am actually lying in bed in the hotel right now, it is squeaking with every movement and giving a hot, unhygienic feeling. Gross, cheap, uncomfortable, and we won’t be back.

I have stayed at this hotel a few times and always have a pleasant experience. The rooms are clean and spacious. It is close to a train stop making it easy to arrive by train or to head downtown. From this hotel I have also walked to/from Boston College (about 20 minutes).

New clean facilities in a good location near MBTA T stop. Room is good but air conditioning system is so bad. Very loud noise and no fan speed control(only auto or 3 speed(max)). This hotel has a destination charge($25 per day) but you could use $25 at breakfast restaurant, market, and bar. However, they didn't tell me about destination charge when we checked in. So, I could use only $25 when I checked out. I found that there are destination charges for 2 day in my folio but $25 credit is not transferred to next day. Parking is easy with EV charger(but very slow. 24V for my Model Y)

Great location, clean rooms, comfortable and convenient. Stayed two nights. Easy access to C and D trains. Recommend and would return.