AC Hotel Chicago Downtown

So it was a bit of a struggle to get to this hotel after passing by it accidentally, then my GPS went haywire while trying to get back there. After almost getting hit by vehicles. Anyway we made it, checking in was easy, our customer service attendant was very nice and gave us a coupon for a free drink at their restaurant. The room was a little small but very nice and modern. They have plenty of USB ports to charge your electronic devices. It was peaceful for the most part. In Chicago there's always something happening. The bed was not as comfortable as we would've liked, but getting extra pillows made up for it. Descent hotel. Parking was good too, as it's connected to the hotel.

The location was great and it has paid parking next to it. $60 overnight parking for hotel guest until 3PM next day, just take parking ticket from 2nd floor parking and get it validated at reception. It has nice indoor pool and gym. It could be better if the room has microwave in it.

Excellent service from Jocelyn and Chloe at the front desk. Those ladies were very friendly and polite. Also, Desiree in the breakfast lounge was amazing. She was very friendly, professional, and helpful. You can tell these ladies enjoy their job. It was a great experience staying here.

We were very impressed with our stay. Friendly and helpful staff. Rooms are in great shape and nicely appointed. Location to all the fun downtown activities and restaurants. You can check out and leave luggage in the hotel lockup area before you go onto your next destination. We would stay again for sure.

Very modern, clean, and beautiful rooms!! 5 min walk to several awesome restaurants. But the one thing I can't say enough about is the hospitality of Emily at the front desk!!!! We had several mishaps on our way to the hotel, including mechanical issues with our car. After a very long and tense day, traveling with 5 kids, we were ready to turn around and go home. Fortunately, Emily was here to help! Within 15 minutes of talking to her, we were happy to be here and on our way to our rooms!

Had a perfect stay here! The rooms are modern, clean and comfortable. The location is fantastic. Jacob at the front desk was there for us both at check in and check out, and he was absolutely wonderful.

My stay at the AC hotel was fantastic! Everyone we met from the stay was amazing! From the engineer to the bartender to the breakfast staff! I also want to recognize Emily from the front desk. She was absolutely outstanding on our check in and was so helpful throughout our stay! I would recommend and stay at this hotel again!

Firstly, I booked a room with a King bed. I booked that room 3 months in advance and on check in I was given a room with two double beds with zero explanation. Check in was easy but very brief. I was not told that I needed to use my key card to work the elevator for instance, or that there was a lounge on the 4th floor. ||Then to the room. The elevators are quite creaky and one broke down for a few days during my stay. The hotel posted signs telling guests to use the stairs. I was on the seventh floor though. The hallways are indeed tired and dreary. Very grey. ||The room itself was like a dorm room. Sparse, bare, pretty minimalist. One single armchair and a very uncomfortable chair at the 'desk'. Never been in a hotel room with an open 'closet' and only two tiny drawers. Then there was the lighting. This is easily the darkest room I've ever been in. Impossible to see to do anything at all. Makeup? Nope. Getting dressed? Nope. Had to keep the tv on for extra lighting. The wooden thing built around the AC unit is creepy. I kept wondering what they were hiding back there. All the pillows were soft and the mattress was hard, on a raised wooden base (watch your shins).||Ceiling in the bathroom is peeling, floors are uneven, and there were cobwebs over the curtains for the entire time I was there. Fair to say the room is tired and in need of an upgrade. ||Thermostat worked well but as the outdoor temps dropped, the hotel switched to heat (which was fine) so it wasn't possible to drop the thermostat below a certain temperature. ||Nice to have a fridge in the room. It's small but mighty. Top shelf will keep things frozen. Bottled water was supplied daily to the room. Microwave is on the 4th floor. ||Housekeeping is fine despite the cobwebs. They will service the room daily. They're very pleasant when you pass them in the hall. In fact most of the staff are really nice. ||Major pro: location. N Rush is one block off Michigan Ave and it's so incredibly central to everything. Easy walk to Millennium Park, the theatre district, Oak St, Navy Pier, everywhere. The hotel is surrounded by restaurants and there is a Trader Joes downstairs. Three Starbucks, including the largest one in the world, are a stone's throw away. ||I didn't pay a whole lot so I won't complain much but there are way too many hotels in downtown Chicago to stay at this one again.

I stayed here on a recent work trip, and was pretty apprehensive based on our last visit. It was definitely a better experience! My room was clean, there were no smells, no loud assholes and the staff was great. Definitely better during the week. Breakfast - mmmmm not great ($17). It's a "European style" buffet but honestly everything was dry and looked like it had been laying out for ages. Update and upgrade. I'd stay again - during the week.

I arrived around 11:45am on Christmas Eve for an 8 day stay with my son and my sister. It was our first time visiting Chicago. Check in was smooth & they had a room ready so we were able check in early and go to room, which was on the 7th floor. We had 2 beds & a sofa couch. There are limited overhead lights Room/bathroom was nice & clean. They have free water in the mini fridge that they refilled regularly. There is no microwave in the room but there is one on the 4th floor. I didn't like the bathroom door. There are cracks on both sides so that you could see inside. Additionally, the glass door itself is frosted where you can see inside clearly, but you can see shadows and enough. This really takes away privacy, especially when traveling with children. Additionally, the door doesn't lock. The TV was slow at times & changed brightness all by itself. I found this odd and I didn't see brightness settings. The heated 3ft pool & fitness on the 5th floor. As soon as you enter the area on the 5th floor, you can smell the chlorine. The fitness center & just before the pool area. Parking garage is on floors 3/4. The AC lounge & kitchen is on 4. They have happy hour in AC lounge from 4-6pm daily. I went to the bar several days during my stay, both during happy hour and outside of happy hours. I got a blueberry passion fruit margarita. The bartender (Andrew) used freshly squeezed lime juice which was nice. One evening, I got the bbq wings, and I loved them! For the most part, I got the same drink each time. On NYE, there was a special for 25% off wine bottles and $5 well shots. I got a shot of vodka, which was Amsterdam. Andrew was great and I have no complaints. He was friendly, attentive, and very personable. I watched him constantly clean materials used, including the counters, and the menus. Andrew is the bar manager and he ran the bar solo as best as he could and with haste. We got breakfast on Christmas Day at AC Kitchen. Desiree was one of the breakfast host and she was AMAZING; So friendly & festive. We only got breakfast one day. It is $19 after tax, per person. Breakfast is buffet style with many options, at least the day I went. Another guest said the options were good and very carby the day prior. The elevators were wonky! They would start to close and then open itself and then sound an alarm while closing again. It was odd. Unfortunately, on day 2 of my stay (Christmas Day) at 6:30pm, I was stuck in the elevator for 15 min with another guest. We hit the help button but they couldn't hear us over the alarm. I called the front desk who send someone. Front desk lady called me back and told us that we will be compensated for the experience. I couldn't remember if they said I would be getting a call or that I should stop by the front desk. The next morning (12/26) around 10:30am, I stopped by the front desk to inquire and the guy at the first desk was very nonchalant about it. He basically said he's sorry and that the issue was fixed and shouldn't happen again... lol, what? He legit was shrugging his shoulders and asking what I wanted him to do about it... that's poor customer service and displays insensitivity and lack of genuineness on a serious matter. Hotel guest should not get stuck for 15 minutes in an elevator. I know that nothing is perfect and things happened. When they do, I expect more concern and actions to remedy the situation, as a paying guest. As a mental health therapist, that event can be traumatizing or retraumatizing due to a persons history. This staff's lack of tactfulness was very alarming and potentially harmful to a person's emotional safety. This staff's lack member wasn't wearing a name badge, unfortunately. Should all staff be? I seen this particular staff several more times and he was never wearing a badge. For me, I was concerned as this has happened before, according to other staff I've talked to. One of them reported they got stuck too! Fortunately, there was no more elevator incidents but I was a little worried, especially when I got in that particular elevator. I let the manager know of my concerns with the staff via email, but I got NO RESPONSE, SMH! For 3/4 of my stay, I received daily housekeeping service, which was great. However, the last 3 days I did not as before. My trash had built up and they didn't fix the bed. For 2 days, we didn't get face wash cloths. When I did ask about it one day, i was told they were out... On NYE, I called the front desk to ask about the housekeeping that wasn't happened. Someone did come and do what was needed. I checked out on 1/1/25. Our flight wasn't until almost 6pm. I went to front desk to ask for a late check out that was granted for 1pm. When I woke up on 1/1, I could hear my neighbors so clearly. I couldn't go back to sleep. I could hear them talk, bang, walk, etc. I think many people checked in on NYE as my floor was more packed than it had been. I'm not sure if I would return

Such an amazing place! Booked this for spring break with my tween and the amazing hotel did not disappoint! Very stylish and top notch!

I was very disappointed about my stay with the AC Hotel in Chicago. I have visited multiple AC hotels in other cities and this location does not match the other hotels. The hotel was outdated and the staff wasn't very friendly. I really expected more

Great location and a block away from Michigan Ave! Nicely appointed rooms. If you don't want to go out for breakfast, there is a buffet breakfast available for $17. Service is friendly and efficient. There is self parking available for $60 with in/out privileges or book on SpotHero for nearby parking.

Located right in the middle of the action in downtown Chicago, the AC Hotel has modern, spacious rooms and a nice breakfast buffet. The staff seemed overworked, but we persisted and got the service we needed. Everything we needed to see in Chicago was within a quick walk from the AC Hotel.

This hotel has some strong points and some weak points. Pluses: + The location is fantastic. A few blocks away from the Navy pier, directly over top a Trader Joe's, and a relatively easy walk to metro subway lines. Plenty of restaurants within walking distance. A safe friendly neighborhood for tourists or people on business. + There's a heated indoor pool. It's not a super warm indoor pool, but it's a good temperature after leaving the gym. + A very nice workout room. Plenty of equipment, and most of it seems to be working well. + Friendly and helpful desk staff. More than happy to split up my 6-night stay on to two different credit cards. + Free bottled water replaced daily during housekeeping. + Housekeeping every night of the week. And you don't have to request housekeeping, it's just part of the deal. Major minuses: + Not a good extended stay hotel. No on-site laundry facilities, but they're willing to charge you $10 to clean a pair of socks. + Although I did not park a car, parking is full-blown extortion prices. I overheard another guest who had to leave their car in the garage for an extra hour or so on checkout day, and the front desk informed them they would be charged by the hour. + At least half of the guest rooms face inward to a empty courtyard, for want of a better word. I was here for six nights. This would have been a good hotel for two nights. I repeat it is not a good extended stay hotel.

I stayed here with two friends while visiting Chicago. It's walking distance to a bunch of local businesses and the parking garage connects to the hotel which makes it easy to come in and out if you're heading out further for meetings or adventures. The room was clean when we arrived and the air conditioner worked well, which is always a plus for me. The mini-fridge was a good size as well. The hotel was also really quick when we requested extra pillows and blankets and the staff in the lobby were always nice as well. I would definitely stay here again.

We stayed in this hotel for 4 days and our experience were excellent. The hotel staff were very friendly and met all of our requests. The location of this hotel is very convenient and there is a Trader Joe in the just by its entrance. Restaurants like Giodano, Potillo and Shake Shack is just a short walking distance. The price is very reasonable for its location and condition is very clean. Room is big enough for 4 of us. I highly recommend this place and would not hesitant to stay here next time I'm in Chicago.

I am a long time Marriott 'user', been Platinum for many years and at least Gold Elite in many other years, and have stayed in dozens of Marriott hotels everywhere. I think this AC hotel is very good. Great location for tourists, a walking distance to the Riverwalk, Millenium Park (Home of "The Bean"), Navy Pier, many many restaurants and shops, and is a short block away from Michigan Avenue, right next to the Starbucks Premium Reserve coffee shop. The rooms are ok size, and look nice and clean. The shower works great and the elevators are fast enough. We had breakfast once and it was good, the service at the breakfast lounge was very very good. The service at the front desk is good too, but they did miss cleaning up our room one day and the front desk didn't do a good job fixing it. The lobby is very small, there isn't a lot of place to hang out in the lobby. The gym and pool are ok too, but there is no hot tab which could be a nice addition. Overall, I would recommend this hotel.

This is the perfect location if you plan on being a downtown Chicago tourist. The hotel is located just a block off of the heart of Michigan Avenue. You are steps away from the huge Starbucks Reserve Roastery (four floors of cool coffee experimentation, cocktail bar, food, etc), all of the shopping (Zara, Loft, Nike, etc.) and lots of restaurants (Gordon Ramsay's Burger spot, Grand Lux Cafe - owned by The Cheesecake Factory, etc). We did find a few AMAZING, locally-owned restaurants within walking distance too. Our favorites were Etta (Italian food) and True Food Kitchen (healthy, fresh food). Okay, now back to the hotel. We also chose this spot because they had an attached parking garage for a little less than $50 a day and we got a discount on booking.com. Even with paying for parking, it was cheaper than the Airbnbs with parking spots that we were looking at. The parking garage entrance is located about ten feet to the right of the hotel's main entrance. You can just pull in the garage (even before you check in), take the ramp up to the hotel floor, and park. The garage was renovated and felt nice and secure. We then took our luggage through the top floor entrance via the parking garage and took the elevator down to the lobby so we could check in. The hotel staff were very impressive and told us that we would save about $5 a day on parking if we paid it at the front desk at the end of our stay, rather than pay the parking garage machine. Our room was comfy and clean, with everything we needed. The TV was big and the sheets were nice (although almost so tight on the mattress that they were almost coming off in the corners and we had to use all our might to get the sheet from slipping off). There was a bachelorette party going on a few rooms down, but we didn't hear any noise. We enjoyed not having to use our car on this trip and walked or Uber'ed everywhere. I knocked off a star only because at night time, this touristy area isn't the *most* desirable area, so again, I'd stay in this location if you are looking to do the touristy things, mostly during the day. It felt safe, but I just wouldn't hang out front at dark.

Amazing location Excellent service at the front desk and in the lounge Rosemary on evening delivered an outstanding service. Rosemary is also so knowledgeable regarding the restaurants around and activities. A Gem The team housekeeping are outstanding .. the room was super clean and the corridor to go to the rim too. It's an excellent hotel for business with very raisonnable price with outstanding service We will definitely choose this one again.

11/23. Location 5/5 Cleanliness of the room - I do not think the floor has ever been properly cleaned. The bed, sheets, towels fine. AC marriott please mop the floors in every room.

Although we stayed for two nights, we had an amazing time in Chicago and thats mostly due to this hotel. We arrived early for check in and since our room wasn't ready they allowed us to leave our bags and explore around the area. It is centrally located so it wasn't hard to keep ourselves busy while we waited for our room. Right next to it there's a Trader Joe's, just in case you're staying longer than two nights and want to keep some snacks stored in your room. One block away you have the Starbucks Reserve Roastery , which has FIVE floors. 360 Chicago is only a 10 min walk north and Millennium Park is more or less a 15 min walk south. What more can you ask for? On top of that, the room was very clean, I slept like a baby at night and the service was pleasant. They even upgraded our room to a higher floor with a balcony. Definitely recommend!

I visited this hotel as I was in town for the Dodger game. Our flight came in late so we arrived to the hotel around 3:00 am. We came in exhausted and although our room was held the lady at the front counter was the most unfriendly hotel staff member I'd ever seen. She had no greeting for us on arriving just can I see your ID. She checked us in at the front desk and quickly left us and went through a door out of our site. The security guard didn't even say hello and he walked behind us to the elevator and rode it up with us. Is every hotel like this in Chicago? There were stains on our bed and a toe nail on the floor. I looked out on the balcony and it was dirty. I was disappointed. The good experience was the fourth floor lounge. The waiters were super friendly and it was clean and inviting. There was good service and the manager seemed very kind as he came to check on us. I was impressed by the friendly service. This keeps me from not giving a star at all.

I truly enjoyed my stay at this hotel. The location is fantastic, you are walking distance from several major attractions and in a good, safe area. There are multiple restaurants and stores close by as well. My room was exceptionally clean and had several complimentary items (water bottles, make up wipes, even a shoe sponge!). The service was great as well, we arrived early and although we couldn't check in yet they allowed us to leave our bags so we could enjoy our time in the city. They do offer breakfast but it is not included ($15 per person). Would definitely recommend staying here!

If you want a place that will ensure you get well rested, avoid this AC by Marriott like the plague. Basically each night the rooms adjoining ours were full of after partying lasting well into the early morning (5 am the first night). The second night, about 1 am, decided to see if the front desk would do anything about it. They said security would get sent up, but to no avail. Partying went on well into the early morning hours. Now, if you want a hotel that will let you go wild with an after party with no thought for the guests who came to actually utilize the hotel for its intended purposes, you're in luck! Consider this party central, and your HQ for getting as loud and raucous as you like. Will definitely be blacklisting this hotel for any future visits and suggest you look elsewhere if you want to stay in downtown Chicago and actually get some sleep while you're here.

Amazing customer service. Before arrival, my sister and i were confused about where to access the parking garage and called the front desk to inquire. The young man at the desk was very friendly and helpful. Upon checking in, we were gifted a free room upgrade! pros: heated pool decent views location customer service 2 complimentary water bottles mini fridge comfortable bed spacious/open room/floor plan netflix on tv cons: toilet in bathroom is broken ? (makes loud noises for a couple minutes after you flush) windows are not sound/noise cancelling thin walls, you hear all your lovely neighbors and their beautiful conversations no bathtub no microwave in hotel room breakfast is not complimentary($17/person) breakfast buffet selection is mediocre at best complimentary coffee was cold fitness center & rooftop access closed off (one of the main reasons we decided on this hotel was for the rooftop access) did not ask to see proof of vaccination upon checking in (vaccine card was asked for to enter the kitchen/buffet though)

J'y ai passé 4 jours!et mon choix s'est porté sur cet hôtel en raison de sa localisation très centrale à Chicago. J'ai été très déçue par l'accueil froid du staff. Certes il y a des plexiglass partout en ce moment mais c'est pas une excuse pour rester planqué derrière et ne jamais connecter avec les clients. Chacune de mes questions est restée sans réponse, c'est comme si je gênais et que de demander un truc était osé. Par exemple je cherchais à comprendre le système de bus et où acheter un billet et personne n'a pu me répondre, ni n'a essayé de trouver. Vu la taille de l'hôtel et le prix des chambres, on s'attend à un minimum d'interaction avec l'accueil. La Covid a bon dos quand même. Par ailleurs sur les 4 nuits je n'ai eu aucun service de chambre mais par contre le prix a clairement pas baissé. Donc évidemment ma chambre avait des poubelles pleines et personne ne voulait les vider. La chambre quant à elle n'avait pas été trop maintenue. Relativement propre, il y avait cependant des grosses taches qui ne partent pas sur des équipements tels que la baignoire ou lunette de toilette, qui font un peu limite quand même pour le standing du lieu. Bref, je n'y retournerai pas et j'ai communiqué mon insatisfaction à la gestion de l'hôtel via leur questionnaire client.

Great place for a weekend away. Andrew, at the desk, was friendly and so helpful. The location is perfect for shopping on the Magnificent Mile and has a multiplicity of restaurant options. Check-in was easy and the lounge is a pleasant area for a wine or coffee.

Hotel is nice and clean, location is great and staff is awesome!! As a first time visitor to Chicago I would highly recommend this hotel!

Horrible pillows. Did not sleep at all. To add to this nightmare the phone did not.work. Asked to wake up calls 2 mornings and did not get. After the first asked them to look at phone, assumed they did but apparently not. Unpleasant staff at front desk. Will never go back.

We throughly enjoyed our five day stay! The hotel is very clean! Cannot find a better location with Michigan Ave just a couple of blocks over. So many nice restaurant choices nearby plus the Trader Joe's in the same building made it nice to buy some water and snacks for our stay. Highly recommend!

Great stay at the AC hotel! This is a category 4 Marriott hotel, which means you can use the free night certificate that comes with the Marriott credit card. Can't argue with free, much better than expected! Clean and comfortable. There is a nice outdoor lounge outside the indoor pool, and a decent gym. The best part of this hotel is the location: right next to a Trader Joe's and near awesome restaurants. They also gave me some $10 vouchers for being a Marriott Platinum member, which can be applied toward the $15 breakfast. To be honest, the breakfast didn't look very good to me, plus I had purchased fruit and other food at Trader Joe's, so I used the vouchers for drinks at the bar and snacks at the convenience shop. They need to refill the coffee and hot water at the lounge more often, as it was empty when I went there.

Checked in Evening of Aug 30, 2023. Front desk was beyond rude to the woman in front of us who was part of some convention. And then it was our turn we got the same front desk lady, not helpful kept rolling her eyes. Took a lot constraint on my wife's part not to address this. This woman needs to find work elsewhere.

Beautiful hotel very well located in the Chicago shopping area. They have their own parking lot (quite expensive though) which is conveniently in the 3rd and 4th floor. They have a nice pool and gym for you to relax and unwind. Also the AC lounge is very warming and welcome for you to unwind as well...and breakfast in the morning is part of the experience....but you have to pay for it. Employees very welcoming and again, very refreshed and modern decor which makes you wonder if you want to leave for shopping or stay and enjoy! Definitely coming back!

The room I was assigned stank of weed. Hostile and condescending receptionist refused to move me. No management on site or available on the phone, only other employee on site was a delusional teenage security guard who threatened me, while I waited 15 minutes for a refund. I was so amazed that I recorded the entire encounter.

Solid no frills hotel. My husband and I were stuck an extra night in Chicago due to the ATL airport power outage. We were across the street having dinner at the Grand Lux and found a GREAT geo rate on hotels tonight for this place ( I'm talking like motel 6 rates) so we booked it! Check in was easy. The room was modern, functional, and had everything we needed. It's not luxurious or plush (we came from the Marriott Blackstone in the loop--great place also) but we were tired and got a good nights sleep. The shower was large and had two shower heads with great water pressure. Bed was firm but comfortable, and the mini fridge even comes with two complimentary bottles of water. Wifi was also included (I think checking emails--not downloading large files); I didn't take advantage of that though. This place is just a block off of the Magnificent Mile, and is walking distance or a short Uber ride to most other activities in the city. I would definitely recommend this place to others and would not hesitate to stay here again next time I am in the Windy City!

Very stingy on supplies. Housekeeping did not replenish: coffee, cups, towels or toilet paper. Had to repeatedly request more. Shower was out of conditioner. We were using the pull out bed and they were out of comforters - had to do without. The temperature in the room was inconsistent. The room would get warm until the ac unit would periodically blast out cold air.

Don't let the Marriott name fool you. This is a substandard hotel. Dirty sheets and holes in them. No cups for coffee. Unresponsive front desk despite calls to ask for things. Rude / inhospitable front desk. I gave it two stars because it is close to so much in Chicago. No breakfast /coffee in lobby. I only now read all the reviews. Seems dirty sheets, cold/rude staff and "no frills" is the standard. And the man sleeping off whatever drug he took lying by the pool outside our bedroom took the cake. Update: the concierge reached out. Replaced our sheets. Got us coffee and cups. And comped pet of our stay. Good hospitality and recovery

Three of us stayed here before going to a New Years Eve party at Navy Pier. The hotel appears to have been updated within the last few years, so everything was in great condition. I loved that the room had wood flooring instead of carpet like most hotels have. We stayed in a room with 2 double beds and a pull out couch. The room was spacious and clean. There is a lounge on the 4th floor where you can hang out at. I did not get a moment to check out the pool, but there is one inside this hotel. Honestly, I feel like this hotel is a great value for the location. There are so many different restaurants, stores, and attractions nearby. Navy Pier was about a 20 minute walk from the hotel. There are several closer hotels to Navy Pier than this one, but 20 minutes still isn't horrible. There are so many walkable attractions near this hotel to check out. 2 negatives: 1. The walls in the room are a little bit thin. Our neighbors weren't obnoxiously loud, but I could still hear them talking. This isn't an issue I've had at too many other hotels. 2. The design of the bathroom door is a bit weird. It doesn't fully close. There is always a slight gap between the door and the wall when the door is closed.

Where do I start!!! Well, they do not practice Covid 19 procedures. Some of the hotel staff wear their mask just on their chin or around their necks. I never seen anyone cleaning the common areas. I was there 3 nights. Upon arriving Thursday I asked for extra pillows and towels (which is also on my profile) I was told they can not accommodate us with that. Got our keys and went to explore the city. Came back that night to go to the room it had a sticker on the door saying it has been cleaned and sanatized, only to find it dirty. There was hair all in the bathroom, tub was running which was leaving a brown ring around the drain, the comforter had blood stains on it. Went to the front desk (employee had no mask on), she moved us to anther room. Go to that room there was no sticker on the door I immediately called the front desk she assured us that it was cleaned and sanitized but forgot the sticker. Well wrong! The bathroom wasn't even restocked with toiletries, again hair in the shower. Its was 2:30am, so the next morning we went to talk to the manager and all she had was excuses. Oooo we only have 16 staff, we are limiting with Covid. Well don't open if you can't keep up with the new guidelines. I was moved again with the manager and housekeeping manager holding the door open staring at us while we were packing up our things, it felt like we did something wrong the way they were treating us. I finally asked what was going to be done, she said she was gonna give us a discount, instead I said just give me free parking she said she couldn't do that for 2 nights. Eventuality spoke to the general manager who also pretty much blamed Covid. But did give me 2 nights of parking which was a value of $106. I paid over$400 for the 3 nights. This is not a good representation of a Marriot. I will never stay at an AC again Also, beds were extremely uncomfortable.

Overall great experience. Staff weee helpful. Room was clean. Central location. Plan to return!

If it wasn't for this gorgeous hotel I wouldn't be as happy as I am today. Today 7/19/22 at around 4:30 pm I came rushing into the lobby bathroom having to take the most disgusting fucking shit of my life. And my god did this hotel deliver. I came in there full steam expecting to hear complaints from the hotel management but to my surprise i didn't hear a word. Not only was the service great the bathroom was exceptionally cleaned and taken care of. And last of all thanks the A.C hotel for not letting me shit myself and be sad asf. May god bless all y'all's days

My family travel to Chicago for a funeral and stayed T this hotel. My s6was infected by beg bugs. The front desk offered us a free breakfast. If course we did not accept their offer.

Located centrally for restaurants, shopping, a few blocks to subway stop. Spacious room & friendly staff, easy in/out when using their parking garage. We used a Travel Zoo deal and that made our 2nd stay here very affordable. There are street noises and the beds aren't the most comfy but I definitely think the pros outweigh the cons for staying here. Stan's & Rosebud on Rush were a few blocks away as well as Niketown & the huge Starbucks. We enjoyed shopping @ Eataly to bring great food back home with us after checking out (you don't have to be out of the parking garage till 3pm). Stay here so you have more money to spend on fun stuff, it's all around!

Disgusting, unprofessional. Run away from this hole of rats. System down to check in and i waited like 4 hours for that, I am Marriott Bonvoy AMBASSADOR, ( forget about early check in even with less than 70% occupancy, and the first of my stay i requested DO NOT DISTURB, i requested 4pm check out using the app, i told to every front desk clerk... and 10am first time knocking my door and 1pm again, they messed up my sleeping because front desk didn't communicate housekeeping and even if i had the do not disturb sign, housekeeping gave a xxxx about it. They compensated the night. I decided to give them another opportunity... and the second night exactly the same!!! How difficult is to put a note, post it or whatever... it s a basic simple thing to do: DO NOT DISTURB. The second night i was furious and manager didnt care at all !!! Im ambassador and it s a game for them when i spend thousands and thousands. They said that i had a family and friends rate ( actually 9 dollars less than normal rate) and because it's discounted, i should not complain. As a guest, as a customer and as a human being i deserve respect and basic manners. I received the worst quality service in my many years with Marriott. Shame on Marriott for working with a franchise as disgusting, rude, unprofessional and full of useless people. Do not reply this review with ur non sense excuses because you guys absolutely suck.

Please reconsider staying there. I stood there last week with my husband and 3 small children. We were deciding where to eat at 8pm a week ago when our hotel room door was kicked in . If it weren't for the dead bolt who knows what would have happened. The worst part was the response. Nothing was done. I called the police and they said the hotel had to file a report and again nothing was done. They refused to file a police report . Plus there was no security. It was only the front desk supervisor trying to help us. Obviously we just left. I'm exploring different options because of the security footage we seen, there was two guy's hiding behind a table. My husband was hot on their tail but didn't see them hiding. I wanted at least an incident report. These guys are going to hurt someone and the ac hotel by Marriott does not care.

This is easily one of my favorite hotels that I've stayed in. I highly recommend staying here, and look forward to staying here again when business brings me to Chicago. Building: The hotel is a very new and modern building, that is beautifully decorated. My room had a lovely wood floor, lots of extra space, a private balcony, and the amazingly comfortable Marriott mattress. Customer Service: Everyone I spoke to was incredibly friendly and helpful - even when I couldn't find the building initially. Additionally, the management left me a very kind note and provided me with three plates of delicious desserts. Location: If you're a tourist in Chicago, and want to explore downtown, there is no better location than this. You're a 10 minute walk to the Hancock Center, 25 minute walk to Sears Tower, 3 minute walk to Michigan Avenue, 5 minute walk to the red line, 2 minute walk to Trader Joes, 15-20 minute walk to Millennium Park, and close to many museums.

Had a great stay in the heart of the city. I had made a reservation that wasn't showing but staff was able to accommodate me and I didn't have to stress out. Room was very comfortable. The pillows were a bit uncomfortable but I have found the pillows to be a problem at most hotels. Will definitely recommend this hotel to friends.

I'm sorry, but Marriott but you are seriously trying to hard to segment out your brands. The "image" and product that you are trying to sell is missed in the execution in the AC. Pro's : + Location - Half a block from Michigan, 2 blocks from the 'L', multiple bus stops around, plenty of food options, and somehow smack dab near 3 Starbucks + Shower- Nice height. I'd say if your 6'2 and under you should be good. + Power Plugs- plentiful and conveniently located +Room size - the rooms are huge. I'd say they are double the size of what I would expect for a downtown hotel. + Elites received a $10 voucher for the mini-store Con's: - Let's be real, there is nothing boutique charm about this hotel. It's not a small hotel, the design is a mimic of the new Marriott design, the lobby is really just that, there really isn't anything unique to the hotel design that stands out. If you want boutique, I'd go to the new Autograph Collection Hotel, Hotel EMC2 about 1.5 blocks away or a Kimpton or other hotel in the area. - Bed - You can put all of the bells and whistles in a hotel, but if the bed isn't comfortable, you've lost me. - Furniture/ design - At quick glance, it looks clean and modern, but it is just a really cheap imitation of the new Marriott design. The desk chair and couch are not comfortable and therefore not really functional to me. - Bathroom design- it's the little details that are important, such as the toilet paper holder that can easily be accessed and a toilet seat that is the correct size of the toilet. - Microwave- While there is a fridge in the room, trying to track down a microwave is a bit tricky. There isn't one in the lobby by the little store or one that sits out on the 4th floor in the breakfast/bar area. You have to hope to find someone on the 4th floor to nuke stuff for you. - It seems a bit odd, but there is no clock in the room, which is somewhat of an inconvenience if your phone magically dies - Noise travels. Try and avoid getting an adjoining room. - No breakfast is offered for elites. You have to pay for it. Overall, for the price and experience for a multi-day stay, I'd find myself elsewhere. For a one day stay, it's fine.

Great amenities available. The location is amazing! 15 minute walk to river walk. A five minute walk to Michigan Ave shopping. Couldn't ask for a better hotel.

Not professional. If you like partying and loud kids this place will work for you. Staff doesn't take their job seriously or with any pride. Sad to see. What a waste of money and energy.

Honest feedback time. Overall this was a good hotel but not great. Pros: very clean, friendly employees , pool, quick service when asking for extra things such as towels etc. Very nice shower. Lots of counter space in room to set things. Amazing location close to everything. Cons: thin walls easy to hear hallway noise , pool outdated and dismal looking , staff at checkin did not tell us that you had to use a room key in the elevator in order to get the elevator to go to floors past the 6th. If you're not familiar then you'd have no clue . $15 for breakfast instead of having it complimentary. Biggest concern which is the reason we would NOT come back is that the bed was THE MOST hard and uncomfortable bed my husband and I have ever slept on and he travels for work and has stayed in a lot of hotels . We had the sofa bed for my daughter and THAT was softer . Also the "king sized " sheets we got were not king sized . We had to get extra ones in order to both be covered properly and comfortable. They were also rough both the sheets and blankets. Getting new mattresses and more comfortable and larger bedding would definitely make the difference in us coming back . When you are on vacation a good sleep is important and we slept horribly.

UGH NO! And I'm being nice. Things relatively started out smooth. I generally stay at a different Marriott property in the city, and decided to try something new. As an elite platinum Premier member, the check in process was quick and easy and I was upgraded to a larger room which was fine. The room looks clean and well-kept. The bed was very hard, unfortunately and the linens were not as soft as expected. Everything was mostly fine until around 11 PM when I decided to settle down for the evening and noticed that sound can be heard from the adjacent room as well as the floor above and hallway. A baby was crying which is fine, I totally get that. However, I heard the crib rolling in and the guests next-door having a conversation using their "indoor voice". Within the hour the sound level grew with in the hotel and it seem that there were parties in several rooms and the hallway. Extremely loud music was being played and I had enough. I called a nearby hotel to check on occupancy and to move. I packed my stuff and went to the front desk and said I was leaving. The front desk clerk was apologetic in a way, as I think she knew it stemmed from the issues with the noise on my floor. Four Chicago police officers were also coming into the lobby so I believe the situation escalated to more than just a noise situation. I don't think I would return. It seems like more of a recreational hotel for suburbanites and out of towners looking for a moderately priced hotel. While it is in a good location to most touristy areas, the thin walls do not make for a comfortable visit.

clean, modern rooms. Attentive staff. Good location. The elevators and staircases are all locked by keycard access, so very safe environment. No complaints!

Day 1 Supplied only two towels for five people. Went down and asked for four more meaning one more extra for my hair a total then of six told that would be delivered to our room. Supplied another two more, when they arrived to deliver more. Called reception for more as we were short supplied. Told will deliver them. This time we got what we asked for originally. Day 2 Lovely gesture giving guests Easter eggs on Easter Sunday. We went out for the day we had to get our room keys x 2 re programmed - very inconvenient. Get to the firth floor find key not working then back to ground to get re programmed then back to fifth floor. Housekeeping did our room again we had to chase more towels as five guests only three towels supplied. Toiletries not topped up not sure how one conditioner would do three days/five people. Day three 6pm Tuesday housekeeping still not been. Called reception stated coming up, 7:45pm still no show. Had to go and get towels. Went down at 8:55pm caught up with Dorian at the front desk questioning why our room was not cleaned he stated cleaners put on notes we turned them away. Which is false we never seen them we were in and out all day why would you turn them away when you need new towels, toiletries and have a large bag of rubbish waiting to be removed. You need to implement a system so other guests don't experience this. You might need guests to start signing housekeeping worksheets if they are suppose to of turned housekeeping away. This could not be the first time this has happened I am confident this housekeeping has been caught out! 8:55pm a cleaner was on there way to collect our rubbish. 9:10pm a very apologetic gentleman came to our room and took our rubbish and topped up all the toiletries which needed doing. Day four we left very disappointed. We got better service in 2 star properties on Route 66. The room, location was great housekeeping are the ones letting this property down.

One night stay for my birthday - Jerry at the front desk was awesome, as were Roseanne and Kiley in the lounge bar. Our room was clean, comfortable, and staff very welcoming.

I stayed 2 nights. The room was clean and comfortable but the room service didn't give us coffee, body gel, shampoo, and expat toilet paper for the second day. No big deal, but I was a little disappointed. Also, Wifi wasn't available. Other than that, the staffs were friendly and welcoming.