AC Hotel Fort Lauderdale Sawgrass Mills/Sunrise

I want to say a big thank you to all the staff at AC Hotel. Everyone was kind, helpful, and made my stay really great. A special thank you to Santiago — such a great guy! He helped me so quickly, was very friendly, and gave amazing service. I really appreciated it. The room was clean and comfortable. I would definitely come back and recommend this hotel to my friends. Thanks again for everything!

New hotel (2021). The staff is great...but the bartender (Wylmer) acts like he hates his job and the customers as well! Careful how you ask for food. He has no manners. Rooms are great. Housekeeping attends to the rooms daily unless you put the 'do not disturb' sign on the door. Clean and neat. Recommended the hotel but avoid the bar/dining.

Stay here every year on business. Very impressed with staff and them remembering me by name a year later. The vibe is modern and minimalistic with just the right touch of luxury. My room was spotless, well designed, and had a great layout with plenty of natural light. The bed was comfy and bathroom had plenty of space. The location is a major plus too: walking distance to the outlet, close to restaurants, and not far from the hard rock stadium. What really stood out was staff. They were professional and friendly—always helpful but never overbearing. Whether you’re in town for business or just need a stylish escape, this place checked all the boxes. I’ll be back!

I have loved the Marriott brand for years; especially the AC brand, modern, beautiful, and consistent. I attempted booking this venue for a high school reunion and not only was I stumped, more like speechless, in an effort to coordinate with the very cut and dry personality, although sweet voice. Their rooftop is stunning and their minimum for the event was super reasonable so I was super excited especially because we had our 10 years in Heron Bay at the Marriott but unfortunately there is absolutely no versatility or customization with the menu (even though my initial conversation asked if they were open to flexibility and it was responded with yes) yet every time I inquired about a small adjustment the answer was a stern" no" and silence; no suggestions, no creativity, just uncomfortable air space. I was really disappointed not only in the lack of flexibility but the extremely limited menu options for a significant price tag. Creating an event and an ambiance is important but being versatile and customizing in the smallest way goes a long way!

My family and I stay at the AC Hotel Sawgrass June 20 to June 22. First time staying there and the experience was great. Great service all around. Would like to specifically mention your Front Desk staff, Lennox, Yvonne and especially Izia. They were all very pleasant and gave service with a smile. When we checked in on June 20, Izia made us feel so special, like we were the only guests in the hotel. Would totally recommend this hotel. We enjoyed our very short stay 💕

I normally only leave negative reviews when the poor customer service is just absolutely atrocious and this is one of those instances. I’ve stayed here at AC Hotel in Sunrise at Sawgrass Mall multiple times when up in Broward for business and was usually pretty happy overall with the accommodations and service, which is why for the 4th of July I decided to bring my family with me so that after I finished with my work obligations we could enjoy a relaxing evening on the rooftop lounge to watch the local fireworks. To my absolute shock, they closed the rooftop lounge to paying guests under the guise that “corporate” mandated it due to “inclement weather”. There was no rain, no lightning and no thunder in the area the evening in question, not to mention the fact that they were saying this all day so obviously it was pre-planned. This is an absolute error in judgment on the part of management and they couldn’t have cared less; there was a whole crowd of people that kept going to the front desk to complain and it was obviously apparent that quite a large number of guests were expecting to make use of the amenity on the one night of the year that it would absolutely be most valuable. Do you think they cared? Nope, just kept telling everyone the same obviously false story about corporate making the decision due to the mysteriously absent “inclement weather”. I have no plans on staying here ever again and I think many of the other guests from that night feel exactly the same way. Complete disregard for customer satisfaction is one of my biggest pet peeves and in an instance like this, a company should do anything possible to make things right and make up for any disappointments. They did no such thing and made no offer to make up for closing one of the prime amenities on a holiday.

The location is perfect if you plan to shop at the mall. Rooms are pretty and modern, very comfortable. Such a friendly service and easy to check in and out. The only thing that I didn't like was that there was no way I could connect my phone to the TV so I could watch Netflix or something.

I specifically stayed at this hotel because it was essentially located to where I needed to be at and because I know that Marriott tend to have really good Internet and bedding. Last night, I had a very important meeting that required me to have Internet connection for an hour and a half during that meeting the Internet kept cutting off and I was not able to conduct that meeting. This experience made me look totally embarrassed, and 73 people were not able to get the Recovery meeting in because of Marriott’s Internet. I went downstairs to the front desk to tell them they said that they do have the Internet cutting in and out in the lobby. From time to time, but they didn’t know that there was happening in the rooms and they gave me a very minimum amount of points to compensate me. This morning, I was applying for jobs in the middle of my job applications and the Internet kept cutting out and I had to do the applications over again, three or four times. I went downstairs to the manager, who told me basically I was a liar for a lack of better terms that he had not heard that from anybody else perhaps nobody was hooking their laptop or phone up to the Internet at the same time as I was, I don’t know, but the fact that a manager of the Marriott did not try to do something to make it right and basically make me look like I’m a liar is Ludacris I will never stay at a Marriott again. Here are two screenshots that I took when the situation was happening that he called me a liar about. I was staying In room, 226, which had a comfortable bed, but the Internet was horrible. Someone needs to teach the manager how to have empathy for a customer, especially when I’m explaining to him that I was running a recovery meeting specifically narcotics anonymous with 73 other people trying to recover and their Internet, not allowing it to work, but instead he made me feel like a liar So here’s the proof to prove that I’m not a liar.

I've visited the bar inside the AC Hotel previously and found it to be just okay. However, I decided to give it another try on a Saturday night for my birthday, joined by family visiting from out of state. Unfortunately, the experience was disappointing due to the lack of bartending expertise and communication. We were at the bar, and stood for about 5-7 minutes before any bartenders arrived. There was no one behind the bar, only two other guests, almost finished with their drinks. When a female bartender eventually came, we placed our order. We asked if she knew how to make a spicy margarita and ordered two of them, and a pineapple cava from their specialty menu. She told us she didn't know how to make it and had to wait for another bartender to do it. After another 2-3 more minutes wait, someone who knew how to prepare the pineapple cava finally showed up. From the time we placed our order to the last drink being made, it took about 17-20 minutes. We sat down to have our drinks, the bar lights were suddenly turned off within a few minutes of sitting, and the staff left without saying anything to the patrons, including us. It was confusing, as there was no communication indicating whether the bar was closing or if they were just stepping away. We continued our conversation and finished our drinks, but when we were done, there was no one around to collect our glasses, so we politely left them on the bar and exited. Our original plan was to visit the rooftop bar, but we were told by the front desk that it was closed, so we settled for the lobby bar instead. Given that this establishment is located in the popular Sawgrass Mills Mall, which attracts visitors from all over the country, I believe they could improve business if their bartenders had more experience and if there was clearer communication with guests. The drinks themselves were okay, but nothing special or worth returning for. The hotel itself is quite beautiful and offers reasonable rates for overnight stays, which is a plus for people who need accommodations. However, improving the bar experience would greatly enhance the overall appeal of this location.

Modern, new hotel. Located in the sawgrass mall perimeter. Premises boasts a beautiful rooftop deck and bar as well as a well appointed gym. As with other AC properties, there is an on-site bar and lounge. Staff were friendly and housekeeping was seen round the clock during my 4 day stay. Loses two stars primarily due to the lack of dedicated hotel parking which will be a major issue during the holidays for anyone staying there - sawgrass mall is a major tourist destination - as well as the fact that the property seems to have no water fountains (not ESG / sustainability friendly) for drinking water (not even in the gym on the first floor and that there is a major issue with low the bathroom showers are grouted and sealed (that dreaded pink mold was persistent event though housekeeping definitely cleaned the shower).

Stayed there the weekend after Christmas with my fiancee after our cruise. We were there for 3 days and it was amazing. The hotel was clean, the staff was attentive and professional and gave all the needed insight for food and drinks. The happy hour was also great. The drinks and food hit every single day. Special thanks to Lenox. He was there our first day ti check us in and even got us in a bit earlier than expected so because we got off the cruise so early. Will always recommend this hotel and this staff.

I'm still in disbelief that I paid so much for such an exhausting, substandard stay accompanied by poor customer service. I checked in at 3:45 on this past Friday afternoon after flying from the west coast. The desk clerk asked if a handicapped room was ok and as I have health issues that necessitate such occasionally, I agreed. It was also mentioned there was an event that evening, but at the time I did not realize the significance of this. I drop my things and get some shopping in, heading back towards the hotel around 8ish - only to discover that the "event" referenced was an 18th birthday party on the eighth floor rooftop complete with DJ and karaoke AT DEAFENING VOLUME. I ordered food (just an aside, the dust staff apparently has a huge issue with allowing delivery to your door despite your agreement to such. I was told "this is not your apartment.") In any case, I put my headphones on to deal with the noise, eat my dinner and try to rest. Once the music stopped, then the noise on the floor I was staying started. There was running up and down the halls and doors slamming. I assumed that most of the kids from the 18th birthday party were on my floor so again I put on my headphones and unsuccessfully try my best to sleep. It was when I undressed for bed that I realized how filthy the floor was. Walking across the floor barefoot, my feet picked up a disgusting amount of dirt and particles. I woke the next morning to try to take a shower, and realized how narrow the shower was. I am not a large person and could barely shower as there is a very small amount of floor space to stand where the rainfall shower comes down, and the drain starts. on top of that, the shower curtain is at least 6 inches too short and the ledge is not tall enough to stop any water coming out of the shower. Since it was so narrow, as well, I got the decidedly unpleasant experience of the shower curtain continually sticking to me throughout the shower. Needless to say, water covered half the bathroom floor. I used towels to clean it up as I am in a rush for my day's plans. When I return that evening, I am looking forward to getting cleaned up to meet friends for dinner. I take another shower and again, half of the bathroom floor is puddled in water and I step out onto the shower mat and promptly slip and fall. It is at this point I called the desk and let them know how miserable this stay has been. The desk clerk was very polite and apologetic, and offered to have the supervisor call me. This supervisor called and was decidedly not apologetic and not helpful whatsoever. She literally asked "what is it that you want me to do". Although she did say she could have someone come clean up the water, she also argued about the birthday party and the volume and denied any running up and down the hallways and doors slamming. All in all, she could have easily avoided this review by just listening and understanding how scary that fall was to someone that had recently had spinal surgery. She then asked, did I want to speak to the general manager tomorrow, and I said yes. I never received a call not surprisingly. As I was checking out, the desk clerk asked how I enjoyed my stay. I said I did not at all enjoy it and was very unhappy. at that point, he put his head down and finish the checkout and handed me the receipt. I travel to Fort Lauderdale frequently and this is the first I've stayed here - but will absolutely be the last. If you enjoy spending a lot of money for very little service, please stay here. Also, please enjoy the picture attached of the washcloth. I had to continual used to clean my feet in my expensive room with crappy shower.

What could have been a wonderful experience unfortunately took a turn for the worst mostly due to the lack of hospitality with staff and manager Scott. We paid for a high floor ocean front room. At check in, the unfriendly attendants tried to put us in a low floor with a poor view. We had to go back and forth several times just to get a mid level room. The second day, the air conditioner went out in the room. They wanted to put us in a standard room with no view...luckily the maintenance man was able to fix the air conditioner. At check out, I spoke to the manager Scott. Normally Marriott stag is friendly and accommodating, unfortunately Scott was not. Not only was Scott unfriendly but he was also condescending and speaking to me in a derogatory manner while I was polite.

I have been a loyal Marriott customer for over 12 years and hold a Lifetime Platinum Elite status with Marriott (879 stays/nights). I made a reservation at this location for a two-night stay (October 24th to October 26th) over two months in advance. My experience has left me utterly disappointed and questioning the value of brand loyalty for Marriott. Points of Concern: Overbooking: Despite my reservation with a confirmation number, I was informed upon arrival that the hotel was overbooked. Even though I was checking in at 6:00PM. Lack of Accommodation: I was then sent to another hotel a few miles away, which is inconvenient and unacceptable as I have to check into this other hotel while preparing for business meetings. Note: they did pay for the other hotel. But this causes me to check in, unpack, pack the next morning, check into the AC, and unpack again. The coverage of the one night is not worth the inconvenience. (Not to mention it was not credited toward my Marriott Stays or any of the other amenities provided to their Elite members.) Elite Membership Ignored: When I mentioned my elite membership status, the staff said my reservation did not have my elite number listed. The fact that this was not even considered at the time of the check in conversation of their overbooking mishap is very disappointing. I was basically told I could check into the hotel tomorrow. As a Lifetime Platinum Elite member, I expected better service and more thoughtful handling of this issue. This experience has severely impacted my view of the Marriott brand and Marriott's customer service and makes me rethink where I will spend my future travel dollars.

A lot of my company's clients are in Fort Lauderdale and I come here on business trips one or two times a year. I stayed at the AC Hotel Fort Lauderdale on my most recent trip. I have stayed at many Fort Lauderdale hotels and this is by far the best one. The location couldn't be more perfect. Located in Sawgrass Mills. The staff are all lovely. The room was very clean and spacious and the beds are comfortable. It's very basic but very nice. The closet and the amenities are all in one little section together but it works. This is the only hotel I ever want to stay at when I need to come to back to Fort Lauderdale again.

Its affordable, great location, clean, spacious and safe. I loved everything about the room- the rainfall shower, the fridge, the TV and the bed. OMG the bed was so comfortable. The staff in the front desk are friendly and helpful. Great location if you are going to shop is in the same location as the Sawgrass Mills Shopping mall and so many restaurants options. Thank you for an amazing stay.

AC Hotel by Marriott Fort Lauderdale Sawgrass Mills/Sunrise is a great place to stay when you are in the area. The staff here is very friendly and accommodating to make sure that you have everything that you need for the best stay. Great experience every time I have been here.

This is the new AC at Sawgrass Mills - the hotel is very European designed and looks pretty amazing from the inside and outside. I had some issues with my first room with some water leaks at the sink so I was able to get another room in short order. Everyone was very friendly and helpful. Some of the dining options are expensive but it is line with this tier of hotel. The bar had some delightful drinks.

Stay elsewhere. Blood and hairs on bed, white drips on chairs and headboard, unswept floors and dirty showers and walls. Round 2 cleaning ...exact same,the bed was redone fresh towels and toiletries but, NOTHING was cleaned. See pictures want to stay here? I don't think so. I stayed in a double room one bed had hairs on it, I was tired after traveling for 2 weeks internationally so I just slept on the other bed. When I woke up the next morning I pulled the comforter away and saw it was stained with dried blood. The front desk sends the housekeeping supervisor and I send her 8 images of all the filth and show her the comforter. She said she is shocked and can't believe it and sends someone to clean the room. Imagine how pissed I was to find the same blood stained comforter had been remade on the bed! I call the front desk furious and they sent another housekeeper to change the sheets and comforter at night - she came in literally video chatting with a friend. Only put the phone in her pocket once she got to the bed, which requires you to walk all the way onto the room. What kind of mickey mouse operation is this?!?! Anyways, she changed the bed, I tipped her since it was late and cancelled my other nights. I planned on staying 4-10 nights and left after only the 2nd. Just no! You deserve better. Here's the short list as to why not to stay here. Not a Marriott brand standard at all staff needs professional hospitality training. 1. Unsanitary rooms 2. No private parking, you park along with shoppers in the crowded Sawgrass Mall 3. They charge you $20 / package received 4. Twin size pillows in double room vs standard Queen size. Two of the pillows side by side do not even reach the sides of a full bed. More like a euro throw pillow. If you turn your head at night you're off the pillow.

This is a truly stunning and fresh property. Staff was very friendly, attentive, and helpful, and the rooms themselves felt very modern and refreshing. The location is great, within walking distance of the Mall and Outlets. I would highly recommend this hotel.

I booked this hotel as it was close to the FLA Arena where I was attending a concert. Upon arrival, the reception desk was busy, but they were able to help guests quickly and efficiently. We were assigned our room and it was easy getting to the elevators. We weren't too far away from the elevator, but I honestly didn't mind as the doors are a bit thin with regards to noise. If someone was walking in the hallway, we could hear everything. However, it was quiet with regards to the adjoint rooms. The room itself was clean and the bathroom was well stocked with toiletries and plenty of towels. We were able to use the Freebee ride app as well to get around Sunrise, FL for free! The front desk provided us the brochure and they picked us up from the hotel to the concert venue in a Tesla X. It was a nice amenity to our stay and would recommend others to this hotel as well. The hotel is also a short walking distance right next to the outlets as well to go shopping.

Decided to do a stay caution and was pleasantly surprised to find this little hidden gem. very new modern feel. Very boutique hotel feeling. direct views of the beach. simple and to the point. spacious rooms and good vibes, BUT the rooftop pool is what made the BIGGEST impact. Robert the bartender is so passionate about making everyone feel like family. He goes out of his way to make his own syrups for the drinks he makes. He was so cool that we created a drink together and the next day the pool was filled with them. These details so often go over looked to the point that i had to stop and write. If every hotel has a robert at the bar the travel industry would be in a better place! Kudos to who hired robert.. Great team member that is doing all he can to make sure each guest he comes in contact with has a memorable and fun day experience... I mean isn't that what traveling is all about? We will be back for sure.... ask him about the Tropical Lemonade and the hibiscus ginger margarita!!!

The AC Fort Lauderdale is a great place to do some shopping with nice rooms and a great staff. I was here for work as my office is nearby and I am a remote worker. The check in staff was the best, the rooms are big and comfy. If you need a drink, the bar is cozy and well stocked, and CJ is the best. She was so much fun, chatted with us about the area, and tuned a hurricane watch into a party on a Wednesday night. All in all 10/10.

The hotel is beautiful, you get what you pay for. The bartender(bald middle aged, white, and tall) however, needs to go back to bartending school. Not to mention his unfriendly, condescending and dismissive demeanor. Bad attitude aside- the drink was wretched. I got a lemon drop martini- maybe he heard me say simple syrup martini. While I love this hotel, I can easily walk to one of the many other bars in the sawgrass loop for the same overpriced cocktail but with a much more pleasant bartender. The hotel get 5 stars, the bartender gets 0.

If I could give no stars I would. Run away, the only thing the hotel is missing are bugs, but I'm sure it won't be long before they come. Housekeeping is a joke! I had to change rooms three times and it still wasn't clean just tolerable. 1st room had used toiletry items in the trash and shower. 2nd room was worse, private hair in the shower and toilet, the shower floor was almost gray and not white. There was trash and dust all over the floor and corners of the room. 3rd room the shower was discolored from water stains that I was easily able to wipe away with a wet wash towel. Multiple staff just simply apologized as I played musical room. I had to get the GM involved and he reassured me I'll have a full clean everyday but that didn't happen. The housekeeping simply picked up. I have pictures time stamped, I will be adding the photos. You will see the wash towel used to wipe the shower, the trash on the floor, one of the used toiletry (the other was a female product), the hair in the shower in toilet. Picture I didn't get.. white spots on bathroom wall by toilet (I didn't want to think of what that was)

My husband and I had such a pleasant stay at the AC! It is walking distance to the mall and the hockey arena. The view from the rooftop is lovely. Both the bartender and the patrons of the hotel bar/happy hour are awesome! We had a great time chatting with everyone. Quality amenities for an affordable price. Would recommend to others and/or visit again! Only thing that could be better if there was a pool and/or if the pool was on the roof!

The hotel is pretty new, and the rooms are very nice, as most other reviews have mentioned. The area is very safe at night, and during the day there's plenty of restaurants and food courts within walking distance. The hotel Wi-Fi is very disappointing. Streaming, gaming, zoom call, backing up to your home office, or connecting to your own/company VPN is almost impossible even with the $4 per day premium Wi-Fi. If you are here to relax or have some family time, I surely would recommend AC, but if you also wish to get some work done or have some fun with friends elsewhere, welcome to early 2000s. *edit: I ran a few tests on my computer, turns out I'm being kicked out of the Wi-Fi when I try to upload large files, play online games, or having a virtual meeting. Certainly do not recommend this hotel for if you wish to work/play virtually during your trip. (changing my rating to 4 stars)