AC Hotel Guadalajara, Spain

We stay at this hotel every December and always enjoy coming back. It’s a pleasant, quiet place where we can truly relax and unwind. Having a Dia supermarket right next door is very convenient. The room was spacious and comfortable, and the room service food was surprisingly good. The breakfast was decent and perfectly fine, and what we really appreciated was the staff’s willingness to accommodate us. When we asked for a warm omelette or cooked eggs, they happily prepared them for us. Most of all, the staff are consistently friendly and helpful every time we stay. That’s why we keep returning. Highly recommended 👍🏻

Good hotel in a quiet neighbourhood and with plenty of parking underground (although the exit is very tight so please take a small car). The food was lovely and great value. There is also a roof terrace on the top floor with some nice views as well.

NO AC at AC Hotels. No Air Conditioning!! It was 25C in our room I was sweating. Was told they would not turn air on. For the cost of this room AC should work whenever a guest wants it. Dark dirty hallways!! Very limited dining choices in the area. Parking garage was weird entrance, opposite side so be aware. Parking was also 14.5€ not 12€ as stated on website and app. Not like this hotel responds to any of these reviews so this will go on deaf ears. Had to stay here for proximity to karate tournament. I hope the tournament is not in this location next year as it was terrible.

I had wanted to visit this region for some time and so after an interesting drive we stayed for one night to visit the central historical places of interest and the Christmas decorations,which were very good.||The hotel is well located for both and easy walking distance.|Our room was comfortable, eventually warm and quiet albeit a bit dusty,and we didn't turn it off until later because it was cold on arrival. By then we were both sneezing from the dust,and so went out.||We didn't have breakfast because we thought it to be over priced,and there are plenty of coffee shops close by. ||Parking was discounted by the hotel,but confusing on exit.|Reception staff gave mixed messages on how to exit,neither of which worked!|There is street parking close by.

I've stayed at a lot of AC hotels in Spain. It's a great brand and I trust I am going to have a good rest and be treated well. Unfortunately, this hotel is an exception. Here's some things I didn't like. On arrival, we weren't even greeted. OK, no big deal, but then we were not made to feel welcome. Kind of the opposite. Come on, it's a hotel. Later, I discovered that there is no coffee in the rooms and I was told by the two male attendants at the front desk that if I didn't want the breakfast buffet (15 euros) I could not get coffee in the hotel. The building is nice and the room was clean, but quite hot. The bed slides away from the wall when you lean back to watch TV. May be a bit nit picky, but never had that happen before. I think a reminder to the management of this particular property that they in the hospitality business might be required.

Disclosure: I am a Bonvoy Titanium Platinum Great service, really helpful. We had to extend the reservation and they accommodate it beautifully. Carlos in the reception was fantastic, and Paco in the restaurant was super delivering awesome service. A+ Its the second time we stay in xmas. Really nice property, with very good value for money. Highly recommended.

We stayed one night and also parked in the garage.The garage doesn't belong to the hotel but its below the hotel with direct access via a lift.|This isn't mentioned on their website.||Our room was at the front on the third floor, and was quiet despite being on a busy street.It got lots of sun in the morning which was nice.||The room was comfortable and clean.The heating provided quite a bit of dust unfortunately.The bathroom has a walk in shower which was good much better than others where you have to climb over a bath.|Toiletries were provided as expected and on tap in the shower area.|Robes and slippers would have been nice!||No extras for being a member and no upgrade.||We didn't have breakfast neither was it suggested on check in.||The hotel is very well situated to walk to the main sites, coffee shops,bars and restaurants.||Other than being automatically checked out at 7.30 am ( we haven't )we enjoyed our stay and wished we were staying longer.||The car park was confusing when trying to pay and exit.The hotel reception staff gave written instructions which didn't work and we spent 15 minutes having to go back up to reception to clarify the process and still it wasn't clear.|If our car wasn't loaded up so much we wouldn't park under ground again with all these issues because there is free parking right outside.|Whilst this so called secure parking discounted to 12 Euros is available its a real frustration to exit and caused an avoidable delay.

Nice quality room and bathroom. New, clean facility. Air conditioning is controlled centrally and blows out warm air. I went to the front desk, where it was nice and cool, and asked them to make my room feel like it did in the lobby. They said it is colder in the lobby because the lobby is bigger... Understanding science is clearly not a prerequisite to be a hotel desk receptionist - and neither is good customer service. I specifically chose this hotel because it advertised air conditioning and I needed to work from the hotel room. It is false advertising - no AC. Very hot to work and difficult to sleep. I called Marriott directly and they said they could transfer me to a new location but I'd have to pay an early checkout fee and the new price at the other location... Which means they didn't help with anything. All around poor experience with Marriott and this hotel. Visit in the Winter.

The hotel room itself was such a nice suite! I absolutely love the huge bath tubs and that green marble in the bathroom. Location wise, its near some shops. You have to walk around 10 minutes before you hit the main street with all of the shops. The area seems kind of run down a tad bit and theres barely any restaurants close by.