Brandon K
Google
This hotel has potential, but there are some serious issues that need attention. It’s clean, the location is convenient, and the rooms are modern and comfortable. However, there were multiple frustrating experiences that took away from the overall stay. The hydration station on the 8th floor wasn’t working, yet we were only given two bottles of water for three people across three nights. When I asked for more, I was told to use the filling stations, which clearly wasn’t an option.
I also selected the food and beverage credit as part of my platinum benefits, which should have been more valuable than points, but it was nearly impossible to use. The front desk was understaffed to handle market purchases, nothing in the market was labeled with prices, and staff seemed uninterested in helping when I asked, even going as far to roll their eyes at me just for asking how much a few items were. Eventually, I managed to use a coupon on a single $7.50 can of beer, but it was a frustrating process that made me reluctant to use the rest.
Overall, this hotel gets the basics right, but the lack of attention to guest experience and poor service makes it hard to recommend until these issues are addressed.