AC Hotel New Orleans French Quarter

I was very impressed with the cleanliness of the room, as well as the generosity of housekeeping. Most hotels I’ve been to are stingy about giving extra towels or blankets, etc but that was not the case! Also, one of the hospitality workers, Ursula, made our visit to New Orleans even more fabulous. She was very personable & really took time out of her day to get to know us & make us feel welcomed. Not only was she my favorite employee of the hotel’s, but she was one the friendliest of people I met while visiting NOLA. It was me, my mother, and a friend and we were visiting because my mother’s days are limited on this side of Heaven and we wanted to show her a good time. Ursula helped to make that happen without even knowing that’s what she needed.

Horrible experience — I’ll never stay here again. I booked five nights in a King room with a window, but the first night they gave me a tiny, windowless room with terrible noise all night. I could clearly hear machines running and people talking and coughing next door. Only after I insisted several times did they move me to a normal room for the rest of the stay. Then at checkout, I found they overcharged me by about $130, even though my booking clearly showed a long stay discount and I prepaid the long state price including all taxes and fees. They simply ignored the discounted rate and charged full regular price. Staff were unprofessional and indifferent, especially at night — rude, careless, and not helpful at all. This was my first and last time staying at any Marriott or AC Hotel. This was also my first time visiting New Orleans, and I truly love this city, it’s so diverse and full of life. There are hundreds of great hotels around the French Quarter, so you have plenty of choices. Don’t let this place ruin your vacation.

My check-in experience at this hotel was extremely disappointing. When we arrived, the first thing the front desk repeatedly asked was, “Are y’all all together?” and “Do y’all have one room?” As a group of seven adults who each booked our own separate rooms, the assumption that we planned to cram into one room was unnecessary, unprofessional, and honestly made the whole interaction feel uncomfortable from the start. On top of that, the front desk claimed they never received my reservation details, virtual card information, or itinerary from Vio even though everything had already been submitted. At one point, a staff member even told me they had “never heard of Vio” and suggested I might have been scammed, which was completely inappropriate and added more stress to an already chaotic situation. Because of this, we waited over an hour just to get checked in. To make it worse, a friend of mine who booked through Priceline experienced the same issue. The only difference is that Priceline has a customer service phone number, so her situation was resolved faster. That makes it clear the problem is happening on the hotel’s side, not the booking platforms. One staff member was especially passive-aggressive during this process, which only added to the frustration. Thankfully, the manager on duty stepped in and was extremely helpful she was the only reason things finally moved forward. Once check-in was finally completed, the stay was fine. But the first impression was disorganized, uncomfortable, and completely avoidable. This hotel needs to improve how they handle third-party reservations and how staff communicate with guests at check-in.

We have loved our stay at the AC Hotel! From the moment we walked in and saw the amazing lobby we knew we had picked well. Lloyd greeted us with a smile at check-in and made us feel like we were home. The room is very spacious and was very clean and well kept.

So far so good. I was a little nervous with the mixed reviews. Our room is clean and has everything we need. Thanks to Lloyd for a seamless check in, recommends and overall customer service.

The price of this place is absolutely due to how close it is to the Quarter. The bed was comfortable, the shower was nice, and I liked the complimentary HBO Max. Otherwise, this place is a flop. The walls are INCREDIBLY THIN. I heard every conversation that went on beside and above me. There was a mini fridge that made a horrible high-pitched whine. The photos make it seem more inviting than it is. It’s an okay room if you are just going to pass out drunk from Bourbon St every night, but not for any sort of real comfort. Not good for long stays.

We had an overall pleasant experience at the AC. It is a very convenient location, and the rooms are clean and comfortable. Lloyd M was a shining star and the highlight of our experience at the hotel. We had an excellent check in where he recognized me as a gold member and a Marriott employee and he was friendly and professional. One day, we had asked for fresh towels twice throughout the day and had not received them, and as soon as I went down and asked Lloyd around 3pm, he went to the back himself to retrieve the towels for me. A++ service. I was a little disappointed with the AM staff as I called down twice for the towels and even asked the AM desk staff in person and they never arrived. We also never received service, which I understand on our first day as we had a DND, but we did not our second day, and we still did not receive any cleaning. So I can’t give 5 stars as there were some major service misses, but Lloyd made it worth the stay and so did the very nice room!

Would absolutely never stay again. We checked in late on October 16. The flouresent lighting in the lobby has just odd feeling - cold and not warm or welcoming at all. Their key card system was down and had to go to the 8th floor on the service elevator with an employee. We were told the key system should be up the next day. It wasn't. None of this would have been an issue, however, the staff was not checking ID's of anyone who said they were staying there. Anyone could have walked into the lobby, said they were staying in any of the rooms, and they would have been taken right up and the room opened for them. We were extremely uncomfortable with that. My husband talked to more than one person about our concerns. He was told more than once that it's during the day right now and they are simply taking people at their word.||The room itself was a nice size, but low lighting, and the bathroom doors offer little privacy. They slide and meet in the middle. There were gaps on one of the sides when closed, and one side came off the track every time. These are huge glass doors. I was completely paranoid it was going to fall.||We checked out after one night, and to the hotel's credit, they comped the one night we stayed. Our other two nights, we checked into the Hotel de la Poste (another Marriott property) and were so very happy with the accommodations there.||I would never, ever stay in a hotel that would allow anyone to walk in and be taken INTO a room without ID.

The location is perfect. It is only 1 block away from Bourbon St. Just far enough from the partying but so close to be able to walk the whole French Quarter. I love how conveniently accessible the localis and close to everything. Walking distance to bourbon street. Ended up extending our stay and spend more time to explore. This hotel use to be the Historic Cottan Exchange and I am ever so pleased with the amazinf renovation that took place when swappped over to the AC. Love the modernized rooms. Plenty of spaces. Hallways can be a bit tricky trying to navigate and move around and locate rooms. Great bar downstairs as well!

For being by the quarter and an AC Marriott hotel, I expected better. This place shouldn't charge for an AC Marriott price. The rooms are super small and a bit outdated. The toilet didn't work and we had to call a plumber. You can tell the air conditioning system wasn't working as it's full potential. I will say it's a quiet hotel and I never felt unsafe. Overall, it's a bit run down and not what we expected but the location was on point. We walked everywhere.

This place was ok. Not outstanding, but ok. The room was super small but had a nice bathroom. The bed looked great but the mattress killed my back. I couldn't walk when I first got out of it. The room seemed to be in the center of the building which made for a quieter night but no view at all. None. It was very near Bourbon Street and the Business District. I wouldn't stay here again though because of the bed. I need a restful quality bed for sleeping. Who wants to wake up in pain??

The hotel was nice, Deon, was at the front desk was very professional, very down to earth. He also upgraded our rooms without us asking because we are gold members. The hotel was very clean and it was so close to Bourbon Street. We had to walk about two blocks to get there which was perfect because it was far enough to not hear the noise but close enough to walk to enjoy the festivities. There was complementary water in the refrigerator, but there is no microwave so be sure to leave your food out so that it can be room temperature if you don't like to eat cold food but the stay was amazing. We had no issues aside from a previous guest damaging the iron and it almost putting a hole in our clothes lol! We will definitely be staying there again when we go back next year.

Eh! We only needed this hotel to sleep and shower so it got that job done. Would I stay here again? Probably not. Was it terrible? No. This hotel was reasonably priced and close to mostly everything we wanted so we decided to go with it. Check in with Broderick at the front was less than 5 minutes. Front desk area/lobby: DARK! We thought the hotel was closed when we walked in. There's a bar area in the lobby but we opted to venture out for food/drinks. Floors/hallways: DARK and worn down. The carpet could use a deep cleaning, wall paper is falling from the walls, & the ice machine was disgusting. The halls felt like a maze and are little creepy. I don't suggest staying here if you're traveling alone... Rooms: DARK. We had to change rooms a few times because of issues--check photos. The beds we're comfortable, large bathroom, good water pressure, smart tv, small refrigerator, coffee machine, desk area & no overhead lighting is what you can expect. Our widow view was sadly a brick wall. I suggest asking for a room on the front of the hotel so the sun can help you out a bit! Maintenance: we needed it and you probably will too! Remote didn't work, light bulb out and overflowing toilet. All problems were handled promptly and with a smile! The location is great! It's within walking distance of the cable car and French Quarter! There's also a CVS & Walgreens right up the street!

This hotel was ok. Not the greatest, and not awful. When you first walk into the lobby, it's very dim. The whole place seems to be dark and dim. Front desk was kinda friendly. Cons Spots on the rug in the hallway Dirty spots on the lampshade Toilet took 2-3 minutes to fill up with water after flushing it Weird glass doors to the bathroom Our window looked right into the window of the room of the next building Very dim hotel overall Pros Shower head was great Walking distance to a lot of places

This was about the dirtiest AC hotel I've ever stayed at. This not a well kept property. Checking was quick but my room was dark and shabby. Most AC hotels are vibrant clean and crisp but not this one. It sits close to all the happenings on the strip. Close to restaurants bars clubs etc. the Custumer service was subpar. Oh the windows were very dirty. You could hardly see out of them. Ridiculous. Definitely does not represent the AC hotel brand very well.

3 Reasons to love this New Orleans hotel: 1) Simple and Modern: I really liked this hotel: its an old converted building "AC-fied" to Marriott's standards: modern, super simple, small gathering areas. I like the wood floors to ceiling windows and love the modern room looking out onto the vintage buildings on the street and the St Charles cable car stopping a few yards away. 2) Small hotel: I prefer smaller hotels than the mega Sheratons, Westins and Marriotts that graze many big cities in my hotel universe. This time I got to select a larger room was able to get an upgrade to a corner room. 3). Inexpensive. I hate spending money on hotel rooms so this modern simple hotel fits the bill for me. I request complimentary upgrades and if that's not available I pay extra for a better room-- way better than paying $400-$500 a night for New orleans hotels. There are some cheap hotels too but you wouldn't wanna stay there. I'd rather spend $$ on dining in one of America's best dining cities. Tip: Since this is an old building ask for street view rooms. Once I was assigned a room in view of a taller hotel across the alley. It was during a peak weekend so I learned my lesson. Go the gym to refill your water container to minimize plastic use. This hotel has filtered water on each floor next to ice maker and microwave. Complimentary washing machines/dryers. Buy your own detergent at reception or CVS. End of Yelp.

Room 323 is a larger room with a view of the backside of another building and an access alley. Not a big deal since you really should get out and enjoy the city. However this room feels dark and cavernous. It's difficult to apply makeup and know what you'll look like in natural light. Cons The water in the shower doesn't really have a cool setting. It's always pretty hot not matter what you charge the temperature settings too. The rooms are a little small. The closet is also small. The shower needs more shelf space. I appreciate that they supply body wash shampoo and conditioner but for those of us that bring their own products, there almost no space to bring it in the shower. The hotel is showing its age. The carpet is soiled and the walls are scuffed and worn. Some of the blackout curtains have small holes in them and they are nearly impossible to keep closed. Valet parking is about $53 per night. Skip it. Do yourself a favor and bend the block to park at the Hilton for about $25-$30 per night.....that's probably where the valet is parking your vehicle anyway. Pros The best thing about this hotel is the location only 2 blocks from Bourbon and Canal St. The staff is friendly and helpful. The bartender Mark took great care of my hubby in the evenings and recommended tasty desserts. My favorite is Stanley the front desk agent. If Stacy is the manager, hear me out..,,Stanley needs a raise and more help on busy weekends. He was helpful, very accommodating and patient with everyone even when they weren't patient with him. It was a pleasant experience with him every time we passed through the lobby. Deion was also very helpful when I had to change my room. I forgot to get a picture but every hotel needs a wine opener in the lobby. Overall the price point for this hotel aligned with the accommodations. Expect to pay more if they renovate.

Man!!! Customer service is non existent! They don't give a damn. lol Book somewhere else! I told them 3 weeks ago I'd be traveling in and I would get there earlier at 11am, I got here and waited in the lobby for a room til 2:13pm & still waiting. They haven't offered an update, a bottle of water, a nothing! I will never book with them again- I felt like I was at a Hilton, normally Marriott hotels are great but I guess the AC hotels are a lower brand in hospitality.

My experience was mid if anything. When I made my reservation the room says "sleeps 3" but when I checked in, I was told it did not and was charged an extra $50 to upgrade. Then there were no sheets for the sleeper sofa so I went down stairs to get them and was told someone would bring them right up. 2 hours later, I had to call again to the front desk to get them. For over $200, this "king suite" was a complete disappointment and nearly a rip off. I was very disappointed. The only saving grace was that the valet assisted my elderly mother down the large curb and covered her with his umbrella. I understand that prices are at a premium during the holidays and that we were in popular city but I've been in nicer and larger hotels for less than half the price. If you want to be downtown and don't really care about the hotel and just want to experience the city... maybe.

The room was really nice and the person that checked us in was very nice and accommodating. I wish I could have gotten her name but she was swell. I liked also that it was super quiet consider f we were right by the elevator.

I stayed three days. Location is great! Near the cable car and an easy walk to the French quarter. Nice and quiet with thick walls. A lovely cozy room - although I would have liked a little more light in the bed area. Housekeeping was wonderful. A little expensive otherwise it would have been a 10. Perfect for a single person. I loved the room. Very clean. Staff is nice. I felt safe walking to the French quarter in the day.

Had to get keys reset 6 times on stay (was not from touching phones etc. just kept happening over and over ) Lights broken in bathroom Often, there was nobody at the front desk and you would stand there for several minutes just trying to get help. This was especially frustrating, with a key situation Broken floor tiles in the bathroom. Uncomfortable beds. Smart TV that continuously had to be reset. The only positive was the location. As a Marriott Bonvoy gold elite member, I would never ever stay at this location, again.

Had the most fabulous stay!! Shower water pressure and temperature were on point, also two shower heads to choose from. Clean room/linens and a few toiletries (the smell isn't for me - but I've got a nose like a hound dog). There were times it was a little noisy but overall?, nothing to complain about, 7th floor stay... The people were friendly & really kind. So much within walking distance I'd definitely recommend staying here while visiting! Thanks Nola we loved our holiday!!

We stayed at the AC for three nights and it was the ideal location for us to explore New Orleans for the first time. The staff were super nice and friendly and our room was perfect for the occasion. They have a great bar with food should you so desire, snack station and valet parking. All in all a great value for money.

Based on convenience and location, this place was great. It is walking distance from the general French Quarter area -- Canal St., Bourbon St., all that good stuff. A lot of great restaurants were within a mile or so, and taking an Uber/Lyft to Jackson Square, Garden District and other places were not too far. As far as the hotel itself, it was pretty standard. Not worn down, and not high end. It has a modern flare to the lobby, but very outdated carpets throughout the halls. There were a few minor inconveniences: 1) There were two routes to get to my room. I realized this the hard way (the very first day), where we had to walk through an excessive amount of zigzags. Think of a line for a ride at an amusement park. 2) The bathroom door was not an actual door with a knob, but a sliding door that connected in the center. Every so often one of the doors would get stuck and I had to wiggle it around so it would shut close. My interactions with the concierge/front desk were not welcoming, but not unpleasant. It was just not memorable. On the last day, there was a woman with short hair who helped us stowaway our bags and she was sweet. The valet drivers never failed to greet us whenever we entered the hotel though! As a note, this restaurant does have bottomless mimosas for brunch on the weekends.

In dire need of a complete makeover. Even the linen appeared dingy and worn...creepy. I could not believe this place was associated with Marriott. The only plus is that we found the staff to be friendly and helpful.

This place needs some major updating. A glass shower door for the bathroom entrance is ridiculous, especially since the bed sits directly in front. No closet just a hidden corner to hang clothes. Windows are filthy and face other rooms across the street, you basically stare at their windows and peeling paint. The only upside is how friendly and helpful the employees are

This is the absolute worst Marriott branded hotel I've ever stayed at. I chose this one because it was newly renovated compared to others. The front desk staff is friendly and nice, but nothing like the JW staff which is where I normally stay if available in whatever city I'm going to. They offer valet parking here, it's $46 which is not horrible. Seems a little expensive for NOLA in my opinion. The room is "renovated" but has many faults. The floor is unleveled in many spots. The bathroom floor was all broken and looks like they tried to fix it but didn't really do a good job. The bed was okay, not the worst I've slept in and not the best by any means. The room came equipped with a mini fridge that is very small. The lighting is absolutely awful. There's no overhead lights, only little lamps and reading lights next to the bed. The room itself is dark without the curtains being open. The sink countertops had many stains. The walls are also paper thin, I could hear the neighbors full conversations and even heard them close their curtains. It is nice distance to everything in the French quarters, but I would honestly rather stay outside the area to have a nice quality hotel and just Uber to Bourbon Street and other main attractions.

They should really insulate under the doors more.. I could hear the neighbors walking in and out of the room. Horrible experience early one morning, because one neighbor kept walking in and out their room with the door hitting the stopper very loud at least 20 times no joke for at least 2 hours. I could not sleep!!! WTF were they doing and thinking.

First stay. I didn't have a car to worry about so I will not talk about Parking. For my niece's delayed Wedding due to the Pandemic, we rescheduled during Memorial Day Weekend and with vaccines available, travel was busy. I chose this hotel for location and price and it was worth it. The room was high enough so you hear the sounds from the street without any disturbance of your sleep. Since we were still observing distance and non touching surfaces without washing or at least the hand sanitizer, not much connection with the staff. There is a small convenience store for minor food cravings. I would recommend this place at the great price I got it considering it was close to Memorial day. The good news was I left that Sun before more crowds flocked NOLA. The room was clean, organized, with enough space to store your clothes. Bathroom was clean and fine. And it does carry over sounds from Bourbon street but not as bad as being there. Close to amenities and other places without being in the thick of things like in the French Quarter itself.

For the price, location and facilities, AC Marriott can not be beat! Lobby, rooms, bathrooms are modern, clean, comfortable and upscale. Beds were extremely comfortable! Loved the modern feel throughout the hotel. The location is perfect for tourists. Within a block or two of all the French Quater happenings. Our one dissatisfaction was the manager, terrible customer service, rude, condescending, snobby. Every interaction I witnessed her have with guests was not positive. I try to give people the benefit of the doubt but I've worked in HR for 20 years and can not understand how she keeps her job. Honestly no other words can describe her attitude besides the ones above. All the other employees we came in contact with more than made up for the manager. Front desk, Valet, Maintenance, Housekeeping all were exceptional!

This hotel is decent if you're not expecting too much. It's in a convenient location since it's just a short walk to Bourbon Street and Canal Street, but not actually on those streets. Plus the price was cheaper than other hotels. I still paid about $200 per night, but I was in town for a conference so I think the rate is usually lower than that. The room looked new and modern with wood floors throughout. It was pretty dark though, and even though some of my lights weren't working, I don't think they would've helped. The size of the room was decent although the bathroom was on the smaller side. The bathroom also looked very modern and came with a rain shower, but I couldn't get mine to work. There is a mini-fridge in the room, which should be stocked with 2 free bottles of water although they were not consistently provided. The coffee/tea room amenities were also not consistently refilled. I still give AC Hotel a solid 3 stars because the room served its purpose for my time in New Orleans when it came to price and location. The issues I had were just minor inconveniences for me and the hotel staff I interacted with were all very pleasant. By the way, if you feel like your room is unbalanced (i.e. everything on a slant), it's not just you. Must be the hotels in New Orleans because I felt this way in another hotel as well.

The rooms are dark and fairly small. The phones don't work in the rooms. The building is not ADA compliant. I was not pleased with this hotel at all. The best part about this place is the location.

This is a truly beautiful hotel, right in the middle of everything and the French quarter is less than a block away! I booked ahead from another site, every place else throughout, this whole vacation has had free, safe parking. Your car is not gonna get broken into and safe.....thought I was getting a great deal, and I did on the ROOM. When you're looking up hotel amenities, I didn't see it at first that parking had a fee. I always go for free parking and prefer inside so yes my vehicle is inside a garage 4 blocks away. Valet. $71 more and I called the front desk this morning to find about their breakfast, and they charge $17 each plate! The amenities that they provided were five-star, I didn't even open up my own shampoo, which is shocking! Or conditioner! Again, shocking! They use KORRES!!!! I'm leaving this open in case the shower sucks but I'm hoping for the best one of my life today!!!! (16 mins later) And I just got out and there is only have a regular shower head, but you can change the pressure and then directly above drum roll: they also have a "rain shower head" It's a nice hotel. It deserves five stars except for the prices are not up front with the cost so this hotel I got through priceline thinking I made out with a deal and it cost almost the regular price almost anyway. They did let me request a little bit later checkout time so that I can go explore with my son and still come back and I have to worry about where I'm parked. Oh, and one more thing about that, the valet person told me that they will check outs but by 2 o'clock they start pulling the cars out. If breakfast was included, then I would've came in at five stars but the $70 parking and $20 per plate for breakfast Too much to give it five!!!!!!

Very disappointed. Long time Marriott customer, this is the worst Marriott I've stayed at. Unprofessional staff, $18 for breakfast, asked for an extra blanket and towels that were never delivered, 3 AM guests screaming obscenities and banging on doors, lots of random employees standing in the hotel entrance, not only not ignoring guests, but also impeding the flow of guests in and out of the door, and not speaking to or greeting to any of them.Room was spartan, no microwave, shower was broken and cheap vinyl flooring.

Should have done my homework more. Fridge in the room is more like a wine fridge not overly food safe due to temp, room is small with no proper sitting area. Staff was ok, just not impressed for a Marriot property. Location was fine. Thankfully, only here for one night.

To sum up my experience with this hotel: disappointing. This hotel looked NOTHING like the pictures it presented online. The hallway carpets were dirty (honestly looked water damaged) and starting to rise. The hotel was dark and the hallways were winding, so it felt like a big dark winding maze. The hotel also had a weird odor to it. Our first room was a room with two "queen beds". I put "queen beds" in parentheses because they were the smallest queen beds I ever experience. Honestly, the hotel room was the SMALLEST room I'd ever seen at a Marriott property. Seeing as though it was just me and my boyfriend, we went down to front desk to see if we could be switched to a room with a king size bed. WOW. The room with the king size bed was a DISASTER. My boyfriend is about 6 foot, and when he laid down on the bed his feet were hanging off. THAT SHOULDN'T happen on a King Size bed. Also, our room was visible dirty. There were stains all over the wall, dirt and dust on the floor that looked like housekeeping tried to sweep behind the bed, and a bathroom door that didn't stay closed. Also, and this is a big one, the room had NO WINDOWS. The room was small, dark, and had no windows -- felt more like a jail cell or a punishment than someplace I was paying to stay. The only reason I am giving it two stars is because the front desk staff was WONDERFUL. If only their hotel could have been better quality. After our experience in the second god-awful room, we left and rebooked with another a hotel a few blocks away that was SIGNIFICANTLY better.

The hotel is okay. It's a decent price for a place to spend the night close to bourbon street. The rooms are beautifully designed and they have rain showers which are a personal favorite of mine. The beds are extremely uncomfortable and there is air that blows directly down on you while you are sleeping which caused a sore throat for my husband and I every morning. The doors to get into the bathrooms are on a slider bar and kept falling off every time they were opened. I can't help but wonder if they purposely designed it this way so they could keep your damage deposit when it goes off the hinges. I would highly suggest you check your bed and floors before falling asleep as we found what looked to be a cockroach in the hallway. Had we seen this on our first night we would have stayed elsewhere!

OMG such a great experience and I am so happy to have chosen this hotel as my very first Mardi Gras location. We had verified this reservation months in advance and it was nice to land and not only have an effortless trip there but also a fast and very kind check in by Jacquan. He was not the least bit rushed and we didn't feel so eventhough there were hundreds of people outside this hotel property for days and days before we got there. We felt heard among the chaos of the outside of Mardi Gras and very very much loved the room he gave us. Thank you AC for hiring people like him that made our entry so very wonderful. Upon checking out it was the kind and fun Marquita that made sure we had everything and really went out of her way to make this check out go smoothly. We will be back and absolutely book this hotel the next time we are in New Orleans later this year. It's peaceful, clean and has the best sleep anywhere in town. Cannot wait to be back, I miss the AC and New Orleans already. Thank you for everything. - Beau Hoffman

I will never stay here again. 1.) Staff made an unauthorized charge on my credit card that has taken over a week to credit back after not only calling the hotel but submitting a complaint to Marriott Customer Care. 2.) I was put in a room immediately across from the elevator with a glass door that was misaligned and didn't close all the way. 3.) When I provided the name of the two other women staying with me in the room, they added them to the wrong reservation. This resulted in a confusion when my friends checked in, a call from the front desk, and then staff knocking on my door. They made me feel like I was in the wrong somehow. 4.) When I decided to check out, they tried to charge me for two nights initially. They didn't send me a receipt after I checked out. I called to request one. They still didn't send one. 5.) All I have gotten from the hotel staff is a faxed invoice showing the reversal of my errant charge. No apologies for errors or treatment on their part.

We stayed at AC Hotel by Marriott during Memorial Day Weekend for ~$150/night w/ breakfast included. Pros: - Clean corporate hotel in close proximity to most major landmarks and streetcar stations a block away on Canal - Our room was great: clean bed (with exception of 1 comforter), quiet stay, strong shower, and most importantly strong reliable WiFi. - The breakfast is delicious- crossaints, bread station, prosciutto bar, quiches, yogurts, juices, fruits, and made-to-order Cazuela Baked Eggs (recommend veggie option as prosciutto is too salty) Cons: - One of our comforters had some questionable yellow stains - I took 1 star off for service's lack of empathy. While walking to the bathroom early in one morning, I scratched my arm on the razor-sharp metal painting right next to the bed. The scratch wasn't life threatening but deep enough to be bleeding and painful. I mentioned this incident to the front desk and told her the painting could be a hazard. The lady took a note but did not apologize or anything. And then she just handed us our reciept for checking out, walked away, and left us wondering whether we were even done with the conversation.

The positive about this is location and how quiet and dark the room is. Got a great nights sleep after a fun night out. The negative, valet took over 30 minutes to get the car, and we woke up to having the NOLA homicide team at the hotel...but guess that is part of French Quarter NOLA!

The AC Hotel is part of Marriott, although it is very different from most of their hotels. It is truly a boutique hotel, very compact. The decor is trendy. High ceilings, contemporary art work, large tvs, and a roof top lounge. There is a safe and a fridge in the room, but no closet. The bathroom is updated with a portable shower head and one that hangs from the ceiling. This location is not in the French Quarters, but it is a very short walk-only two to three blocks to cross Canal Street. Parking is valet only at the hotel ($36), but there are a bunch of other parking options overnight that range from $10-$25. The hotel serves breakfast, they have a bar that opens at 4pm and the lobby looks alot like an artsy lounge area . If you are driving, there isn't really anywhere for you to park your car. When we pulled up, there were several cars double parked as guests went in to check in.

Bad customer service and clientele so many young drunk kids and adults . You want my advice go outside of New Orleans away from crowd, cheaper rates, and better parking.

We stayed here on a dreary Wednesday evening. Restaurants had just begun asking you for Covid vaccine proof to even dine with them. This hotel was kind of an oasis in a pretty crappy part of the Big Sleazy. I choose to self park. That was fucking scary. Had to drive our big assed rental suv up these tiny steep ramps up to the 12th floor then park in a sliver of a parking space. I thought for sure I was going to scrape it up, but went slow and made i through. The hotel had a nice bar which was its saving grace. The bartender reminded me of the bartender from the shining.

Needed a hotel for an overnight stay for me and my husband and AC Hotel was a perfect pick for us. We wanted a hotel close enough to walk to Bourbon street but still peaceful and quiet when it's time to lay low. Walgreens and rows of shopping stores like True Religion and Victoria's Secret to name a few are less than 5 minutes of walk. I also love the high ceiling rooms - it adds a more spacious feel to the room. Take advantage of their mobile check in. This is the easiest hotel check in we have ever done. Everyone we've encountered at the reception was exceptional also. Well done, Marriott!

Awesome customer service. The front desk was fast and friendly and professional. My husband and I were celebrating our 2nd anniversary and the housekeeping manager made it very special for us. The room was super and squeaky clean. Beautiful property. I'm hoping to be back soon . Thank you Marriott

I do not recommend this place because several cars were broken into while I was there and they could care less. If you do stay here. Park your own car. Do not use valet by any means especially with a luxury vehicle

As far as location goes, this is the perfect spot. It is literally central to all of CBD and French Quarter. Here are the pros and cons. Pros: 1) great location 2) clean hotel and friendly staff 3) Very quiet on my floor. I began to think I was alone on the floor. 4) Ice machine has nugget ice "good ice" and also dispenses water 5) refrigerator was ICE COLD 6) Bed was VERY comfortable and pillows were plush. 7) Shower was amazing. Raindrop shower head was great. 8) Great room darkening system 9) late check out was very handy 10) decent bar downstairs Cons: 1) Not enough working plugs in room. 2) cheap coffee amenities in room

Walls are super thin can everything heard the person next to me snoring, layout or hotel is very confusing and front desk staff did not explain anything upon checkin. Linen was not appeasing looked like makeup or something was on pillows and sheets. Wallpaper coming off the walls in the hallway . My car was in valet for two nights and they stole my USB charger! Upon checkout and I informed them valet nor the front desk seemed to car or show compassion didn't even apologize just handed me a card and a form that looked like it was supposed to be filled out by the staff and said that's it. Nobody told me the next steps or anything just rushed me off. The most upset about that and will never stay here again.

The service desk worker with the blonde dreads was not transparent about the check-in. They said they didn't have any clean rooms available at the time of check-in; that was not true. The room was nice and clean. Marquita, Kaylan, and Ms. Lanora were so welcoming and kind. The email said the parking was free and it was not free. Loved the hotel room and bathroom. A great place to stay overall.

Very nice hotel. The staff was really great & friendly. Jay F. was amazing. He was very informative, gave us good suggestions on where to go visit, eat etc..., will definitely recommend to stay here & will be back.

Love this property! The staff is amazing and very welcoming. There chef Mike makes amazing creole inspired food, the gumbo was one of the best I've ever tried. Would absolutely recommend this location, they are located among distance to bourbon street, less than 5min walk!

The hotel staff was very accommodating.... I checked in a few hours early due to my flight. It's walkable distance to about 50 restaurants/bars/cafes. Rooms are very standard and clean. Only demerit is that the actually hotel doesn't have a restaurant/bar that stays open all the time

Fancy Shmancy! Hotel: AC Hotel makes me feel like I am part of the GQ Magazine. Grey palettes with minimalist and modern decor remind me of Tokyo Hotels. Upon walking in the room, we were give two free water bottles and were in awe of the frosted French Style bathroom doors, which led us to a rainfall style shower. The bathroom also had plenty of towels, so we knew housekeeping was doing a good job at stocking the rooms. Locations: Perfect! 2 blocks from Canal Street and 10 mins walking distance from the heart of French Quarter. Also in a "quiet" location. Parking: This is where they get you. $41/night. Recommended: YES! For sure! Also checkout Expedia for great booking discounts.

Urban/chic NOLA hotel! Nice & contemporary décor; with a cosmopolitan feel. AC by Marriott is a perfect lodging location when visiting New Orleans. Within walking distance to some of the most sought after landmarks such as Bourbon Street, Frenchman Street, French Market, Café Du Monde, Jackson Square, Shops at Canal, Riverwalk, tons of shopping, restaurants, coffee shops, bars and parks. The lobby is small but offers a business area for computer/printer access, snacks for purchase, restaurant and the adjoining AC Lounge. There is a 24 hour fitness center, laundry facility, hydration station for water & ice as well as an outdoor rooftop relaxation area. The fitness center is equipped with fresh towels, restrooms and cold bottled waters. There are treadmills, ellipticals and a stationary bike along with free weighs & a cable machine for all your fitness needs away from home. The rooms are spacious, comfy and stocked with toiletries. The shower offers both rainfall and removable wand options. Staff was very hospitable especially housekeeping. Enjoy your stay, ~Christy

Whenever possible, I'll choose a Marriott over other hotel brands. I worked for two of their hotels in college and know that they try to always do right by their guests. The AC is like a modern version of a Fairfield Inn and overall was a good value. GOOD: -Bed! Comfortable with nice pillows. -Check-in + check-out. A complete breeze. -Every single staff member we encountered was incredibly nice and accommodating. -Water. Between complimentary Fiji water in our mini-fridge and the classic baby-sized bottles down in the gym, we were set for our entire trip. -Close to a CVS and Walgreens in case you need a random personal item. -FREE razor. Thank you so very, very much. -Quiet. I love sleep. -Housekeeping did a great job daily. Towels were always refreshed and the room was always spotless. -Extremely affordable rate for four nights. We booked a little early and during the off-season to secure it. -Luggage storage. We left our bags there for half the day after check-out and they were safely stored in their dedicated luggage room. -Location. Just a couple blocks from Bourbon Street with easy access to everything in the French Quarter. EH: -The only operational elevator was so slow, I thought I was in AC (...the city). And it had a limit of five people. Five! -Lobby area does indeed smell like a man who thought it'd be hip to throw on a bucket of cologne. -I wouldn't want one of those center rooms with a window that looks out into the hotel hallway. Weird. -The stretch between Canal St. and the hotel. I'd recommend not walking alone and Ubering back at night. Lots of people with no boundaries. -View. Be aware that it's likely you'll have a gorgeous view of a parking lot. NAH: -We couldn't put our toilet paper on the roll without it falling off and into the trash can. No thanks. -Super shallow bathroom sink. They could've sacrificed a little modern feel for a practical sink. -Sliding glass bathroom door. Within minutes of entering the room, my friend got stuck in the bathroom. Fortunately, engineering came right up and freed her. Still, a sliding glass door is the most pointless invention. It doesn't shut all the way and everyone can hear you do your thing. Loud and clear. -Rack in the standing shower. It was a precarious motion to attempt to pick up shampoo. Again, too much modern, not enough user-friendly. AC is a solid 3.5 star hotel. I'd consider staying here again if the rate was in my budget.