AC Hotel Palacio de Santa Ana

No food available until 8pm. Poor service for drinks in courtyard. Poor location of hotel. Not very well managed. Generally a frustrating stay and was pleased to leave

Hotel AC Palacio Da Santa Ana asserts its status as a five-star establishment, but it is essential to acknowledge that this classification may be subjective.||The only tangible evidence of its five-star designation is its expansive size and aesthetically pleasing rear lawn overlooking a river. While the hotel does offer a gym and a pool, these amenities are rather ordinary.||The condition of the rooms is dire. Wallpaper is peeling off, furniture and fixtures are aged, damaged, and soiled, and the carpet in the lobby, chairs, and sofas throughout the hotel is either stained or torn.||It is worth noting that it is generally customary for five-star hotels to provide essential amenities such as bathrobes, slippers, safety deposit boxes, laundry bags, water kettles, and a comprehensive set of toiletries in the rooms, ideally placed prior to guest check-in. Regrettably, upon entering my room, none of these items were present. Upon request, they could only provide me with a water kettle, laundry bag, bathrobe, and slippers.||The restaurant and room service hours are restricted, and public transportation is not conveniently accessible.||Despite these shortcomings, the breakfast spread is quite satisfactory, and this may be the best aspect of the hotel. The food quality is also commendable.||Overall, I believe that Hotel AC Palacio Da Santa Ana should reconsider its self-identification as a five-star establishment and instead adopt a more appropriate designation of a premier hotel.

We stayed two nights to visit Valladolid again. The hotel is far from the center, but we had a rental car so we inquired at the front desk and they told us where to park. The staff is very nice and helpful, especially the young lady at the front desk. She always had the same happy friendly attitude. ||The hotel looks very nice and is in a nice residential location. There is a large parking area and they also let us know that they have an underground parking. No charge for parking. ||The room was very comfortable. The bathroom was clean and very nice. It has the typical AC small colorful tiles. ||Breakfast was very good. You have a buffet and can also order hot plates. The churros and hot chocolate can be ordered, they are delicious. ||We enjoyed our stay, but we will probably stay in the center next time so we're within walking distance.

This is our second time here Last time was during Covid The staff at front desk was excellent Our room was good but this is not at good standard. Air conditioning is very poor and noisy and soundproofing is zero Still a nice and charming hotel

Staff is amazing!! Very helpful, kind and friendly. Room was spacious and super clean. We loved the quiet location a little outside city center. Restaurant food and staff were fantastic! Reasonable prices at restaurant.

We almost didn't stay here after some of the negative reviews. We actually canceled and rebooked. I have to say we were more than pleasantly, surprised from the moment we arrived. Parking was VERY easy and plentiful, a plus anywhere in Europe. The room was large and clean again the size was a plus as European rooms can be very small. The staff was super friendly and helpful. My minimum Spanish was certainly offset nicely with their staff's English. Restaurant had a good variety of choices for dinner. Beds were comfortable with a selection of pillows to choose from. Breakfast was good. I can't think of one negative to the hotel. We've been in Europe for over a month, and I would consider this hotel was definitely a good, moderate priced stay

Higher standard than normally for an AC hotel! It’s a very nice property, with an excellent restaurant serving limited but solid tasty dishes, and in very nice ambiance. Obviously, the location is not convenient if you expect to be downtown.

I selected this hotel through Bonvoy app as I was driving from Lisbon to Munich. I had somehow low expectations however it turned out to be a very good stay. I liked the style of the hotel. The room was on the second floor. The bed was comfortable, the room was overall very clean and quiet. I was so tired and I had a good sleep. My only minor complaint is that the restaurant opening hours were quite late and there was nothing to eat around 18:00 other than room service. After waiting a while I was offered a burger from the room service menu, which was by the way very good. However I would prefer to have a decent meal at the restaurant if it was open earlier. Breakfast was very good.