AC Hotel Palacio de Santa Ana

Hotel AC Palacio Da Santa Ana asserts its status as a five-star establishment, but it is essential to acknowledge that this classification may be subjective.||The only tangible evidence of its five-star designation is its expansive size and aesthetically pleasing rear lawn overlooking a river. While the hotel does offer a gym and a pool, these amenities are rather ordinary.||The condition of the rooms is dire. Wallpaper is peeling off, furniture and fixtures are aged, damaged, and soiled, and the carpet in the lobby, chairs, and sofas throughout the hotel is either stained or torn.||It is worth noting that it is generally customary for five-star hotels to provide essential amenities such as bathrobes, slippers, safety deposit boxes, laundry bags, water kettles, and a comprehensive set of toiletries in the rooms, ideally placed prior to guest check-in. Regrettably, upon entering my room, none of these items were present. Upon request, they could only provide me with a water kettle, laundry bag, bathrobe, and slippers.||The restaurant and room service hours are restricted, and public transportation is not conveniently accessible.||Despite these shortcomings, the breakfast spread is quite satisfactory, and this may be the best aspect of the hotel. The food quality is also commendable.||Overall, I believe that Hotel AC Palacio Da Santa Ana should reconsider its self-identification as a five-star establishment and instead adopt a more appropriate designation of a premier hotel.

Staff is amazing!! Very helpful, kind and friendly. Room was spacious and super clean. We loved the quiet location a little outside city center. Restaurant food and staff were fantastic! Reasonable prices at restaurant.

This is our second time here Last time was during Covid The staff at front desk was excellent Our room was good but this is not at good standard. Air conditioning is very poor and noisy and soundproofing is zero Still a nice and charming hotel

Nice room,spacious and comfortable, clean and tidy,a traditional castle style structural hotel.Parking area is in good condition.Quite countryside environment.

Nice hotel! Not close to down town but no matter, Great area, quiet and next to the river. Great restaurant inside

Really nice hotel, perfect for a retreat, and quiet time. The staff are very friendly and helpful.

Higher standard than normally for an AC hotel! It’s a very nice property, with an excellent restaurant serving limited but solid tasty dishes, and in very nice ambiance. Obviously, the location is not convenient if you expect to be downtown.

We stayed two nights to visit Valladolid again. The hotel is far from the center, but we had a rental car so we inquired at the front desk and they told us where to park. The staff is very nice and helpful, especially the young lady at the front desk. She always had the same happy friendly attitude. ||The hotel looks very nice and is in a nice residential location. There is a large parking area and they also let us know that they have an underground parking. No charge for parking. ||The room was very comfortable. The bathroom was clean and very nice. It has the typical AC small colorful tiles. ||Breakfast was very good. You have a buffet and can also order hot plates. The churros and hot chocolate can be ordered, they are delicious. ||We enjoyed our stay, but we will probably stay in the center next time so we're within walking distance.