AC Hotel Portsmouth Downtown/Waterfront

What was supposed to be a romantic engagement weekend turned into hell when water starting pouring from our bathroom ceiling all over our clothing/cell phones/hair dryer and curling irons. We had to move rooms, only after did we realize the damage done to our devices. They refunded us the hotel stay but then 2 days later charged us the full amount overdrawing our account. Now they’re saying they took it off $100 our stay which doesn’t even close to Cover my iPhone 15 pro max alone let alone Our other destroyed items. Apparently, the reason was the ice machine above us in a kitchen malfunctioned. I get it, accidents happen but this was not handled correctly. Very disappointing. Sylvie was the manager David cross is the general manager. 0 stars wouldn’t recommend. Definitely won’t be returning.

Loved this hotel. Rooms are beautiful and so is the rest of the hotel. The only issue I had is that the mattresses were very firm. There is a restaurant on site, a rooftop bar area with igloos, a lobby bar, a gas fireplace in the lobby, and a gym. The free lavender sachets are a plus. There is also coffee by the lobby bar each morning, and water and sometimes hot chocolate in the same area during the day. The staff is friendly and helpful. I didn't do valet parking at $40+ per day. Street parking is plentiful and free from 8 p.m. to 9 a.m. each day, and until 12 p.m. on Sundays so I just parked on the street and used the ParkMobile app, which you can do from your room as long as you look at the sign nearest your car with the Block #. The distance to Market Street and the rest of the downtown area is very walkable from the hotel.

Our friends were visiting from Connecticut, and we wanted to show them everything Portsmouth offers. Thankfully Marriott Bonvoy points got us a deal at the modern AC Hotel. There are amazing restaurants and shops, only a short walk away. They charge a nightly $25 destination fee, but it is given back to you to use at the rooftop bar, lounge, or breakfast. In addition to this, they also have partner restaurants and shops throughout the city that will give you discounts! 10% off at Gus & Ruby was a nice touch.||Room 219 was modern, clean, and most importantly, quiet. Even though our room had a direct street view, we didn't hear a peep all night. The room was spacious and had enough room for everyone to get ready. My only complaint is that I wish Marriott would get rid of the see-through bathroom doors. Yes, they look nice, but they lack privacy.||The hotel has a lot of cute custom touches - such as lemon & orange water served throughout the afternoon, and during this visit, they had apple cider donuts up for grabs at the front desk. The Rooftop at the Envio has been one of our favorite restaurants in the city, and I am happy that we enjoyed a few cocktails before going to our room. One tip - do yourself a favor and park at the Foundry Place Garage; parking is only $1 an hour, whereas the valet parking at the AC is $40 a night.

Nice newer hotel that portrays itself is hip, urban and cool. Not sure it is that but it is a nice property. Had room with view of water and it was clean. Front desk was good and explained the destination fee of $25, which I take as another way to suck money out of my wallet, however he explains you can use it towards food and beverage and get it back. BE SURE to check your final bill before checkout. Our bill didn’t subtract some of the 25 for food and charged two nights of value. The front desk guy was good and took care of it. The envelope in room to tip housekeeping had a scannable teapot pay tip. Well I had no small bills so used the app it was easy, however it charges 20% processing fee so get cash!

Located just a 10min walk from the downtown Portsmouth area which shops & restaurants. The accommodations were very nice, relevant & comfortable. The food at the restaurant & breakfast service were delicious. We didn't visit the lounge but it seemed cozy & relaxing as we walked by. My favorite part was how genuinely nice the staff was. They treated us as if we were guests in their home & made us feel so welcome We were very happy that we stayed here!

Joe = top-notch customer service! I had a quick overnight trip in Portsmouth and chose to stay at the AC because of its price and proximity to the downtown shops and restaurants. Upon check-in, I realized I'd made a mistake in my reservation and Joe was incredibly kind and helpful and was able to remedy my mistake. Even after correcting my mistake, he continued to go above and beyond to offer great customer service. He is great! In terms of the room, I found it clean, comfortable, and modern. I would not hesitate to stay here again on any future trips to Portsmouth.

Having done Portsmouth many times, I would say this is one of the nicer hotels downtown. They have done a great job making it a bit more upscale (and you will see that in the prices). There are easy parking options if you don't want to do the valet parking. The room was nice and clean, seemed very modern. The staff was friendly and you can tell it is a hot spot for wedding and events. One nice touch of this place is their rooftop bar. It has some nice views and while the prices are more than you would want to pay, it is a great spot for a drink if you are staying at the hotel. Overall, if you can afford the price, you will enjoy the experience.

So clean and new Water readily available. Coffee available. A nice relaxing sachet to take with you at bedtime. Loved that idea. Nice touch when something done special. Loved how friendly the staff was. Getting there was made easy as gentleman at front desk stayed on the phone while he helped us get right to the front door

We've stayed at the AC at least half a dozen times now, once for a span of 2 weeks at Christmas. I'm embarrassed that I've not left more positive feedback for this hotel for they certainly deserve it! The staff is so professional but very friendly. Clean, comfortable rooms are always guaranteed. On one trip I was having some hip issues and the housekeeping staff went out of the way to provide me with an extra padding for the bed. I love the Starbucks coffee in the lobby and the fact that they have Stevia as a sweetener. This is a small point but important for someone avoiding the pink, blue and yellow packets Also, having the Envio on site is great. We had drinks and apps on the rooftop deck with 2 other couples this past week, and it was the most idyllic spot! PS. The valet staff is on point and even remembered us from our stay at Christmas. Kudos!

Spent the weekend here and I would definitely return. This is a great location and you can stroll all over town from the hotel. The rooms are spacious and have what you need. I must say- great hot shower! There is a beautiful rooftop bar accessible from the 5th floor. I highly recommend spending time there for wine and charcuterie to enjoy the view. We had great service from the front desk to the valet.

I booked a room with 2 queens and ended up in a king room and they said there were no queens rooms available. I've stayed in several Marriott hotels and the beds are usually extremely comfortable... sadly this is not the case for AC Hotel in Portsmouth. Also the temperature in the room seemed off. The parking situation is ridiculous as the only option is to pay $40 a night to park since the street parking is minimal. The soap dispenser in the shower was empty . I did like the vinyl floor instead of the typical carpet for cleanliness.

This AC Marriott is a disaster in disguise. Beautiful modern facility (despite the excess faux finishes) with manager not trained in hospitality. Loud music playing in the lobby and common areas the entire time. Loud floor buffer machine going on at 6:30 am during breakfast. Ok, well, I can adjust if you can help me. I asked if I could use the quiet unused conference room that no one was using on a Friday afternoon so I could get my work done. Multiple conference rooms were open. Manager wanted me to speak to salesteam - so she wants to make money off of me by playing loud pop music in EVERY common area? You must be joking. There's no accommodation for the guests here. Look elsewhere. But all other workers are nice - they just need a new daytime manager.

I really LOVED this hotel. It was very beautiful and I loved the decor!!! The ambiance and general feeling here is a good one! It was close to a Christmas when I came and it was decorated beautifully. I want to say this is brand new or very newly built. The area around it also features a lot of brand new buildings, restaurants, etc! There were a few issues in my room in regards to cleanliness- which I highlighted in my photos and unfortunately had to give 4 stars instead of 5 for that very reason - I also was so busy during my one night stay I never got a chance to mention it to Management. But it was definitely a huge deterrent & a reason I may not return even though I genuinely loved the hotel, the room, the ambiance & everything about it but CLEANLINESS IS A HUGE FACTOR for guests and a huge reason people may not return. I go to this area at least 10-15 x per summer and I want to return but I hope that they've improved their cleaning protocol/management. As management should be checking every room prior to guest check in! My favorite part about this hotel aside from the decor/ambiance would be the "roof top" bar. It was beautiful! I decided to head up there for breakfast with my son and aside from another 2 people- we had the entire place to ourselves! The view was beautiful! The breakfast was SO GOOD! The server was FANTASTIC & great with my 5 year old! So overall this is a GORGEOUS Hotel, in a great and up and coming area. I would love to stay here again but I want to be sure that they've corrected their cleaning protocol so I can avoid some of the unsanitary conditions I encountered during my last stay!

Pros: Great location and furnishings. Newer hotel. One of the best hotel gyms in downtown Portsmouth Friendly staff Ideal for well off leisure traveler wanting to explore town. Cons: Parking is a real issue (Valet only) Have to wait in mornings for valet to bring vehicle as several people are checking out. If you need access to your car few times a day, this is not the most convenient place to stay. No free breakfast (even for highest Marriott Elite levels) Not ideal for business travellers

They type of bartender you would think you would get at a 5 star restaurant. Do yourself a favor go to the downstairs bar and ask for Brad. Kid is awesome, you won't be disappointed

Just came here to say the $18 daily breakfast is a steal. Buffet included + main dish

We come here every yr & stay at the AC but no more. After a nice dinner at the Library, we went back to the AC (where we were staying) to catch the rest of the bruins game. We had our jerseys on & when we walked in, many other patrons there in the lobby bar, cheered us & said "go Bs" to which we were like "ya", apparently man bun bartender decided we were intoxicated & refused to serve us...now, I can't stress how much we weren't intoxicated. We literally just came from dinner & just wanted to catch the 2nd 1/2 of the game before heading to our rooms. But to play devils advocate, we were a party of 6 & 4 of us only wanted water & he wouldn't even serve us that! BTW, one in the party was pregnant so not drinking at all. We spoke to the front desk/night manager, who went to the bartender & then came back & told us, she had to stick to her bartender's decision. When we asked why we couldn't even be served water, she had nothing to say. Top this off with uncomfortable beds & $40 to valet Park, more expensiverms than other hotels in the area & this will be our last stay here.

This is an excellent hotel proximity to everything in downtown Portland . Amenities are great , parking is easy , fitness center and great and welcoming staff . We had an issue with a room and Trevor took care of that fast and easy . We come to Portsmouth every year and will be definitely back again . Thanks to everyone at the AC Portsmouth for a great stay .

Hotel itself was very nice and the staff was super, except the young lady that checked us in! While we requested a high floor-away from the elevator room when we made our reservation two weeks before, she informed us that none were available. We told her we we BONVOY members and asked for water and she informed us that this was really not a Marriot Hotel, but she would get us 2 bottles anyway! We were then put on the second floor and there was a lot of noise from the floor above that was constant until late at night! We spoke to managers Dan & Nicky the next morning and they were very polite and helpful when they moved us to the top floor! Additionally, they have a European breakfast that amounts to cold cuts, cheese, pastries, toast and hard boiled eggs! Thankfully they also made eggs any style and brought them to our table! We thought we would try their restaurant Monday night and made a reservation. My wife had the lobster roll, which was very good and I had the NY Strip in chimichurri sauce that was the WORST steak I've ever had. It was filled with fat veins and the sauce was disgusting!!! I complained to the waitress, and she kindly had it taken off our bill! All in all, we had a pleasant stay there, made that way because of the kindness of the managerial staff and the nice waitress at dinner! It's really a beautiful hotel to stay at, but dine elsewhere!

We were pleasantly surprised at how nice this hotel is, and the staff during our stay was excellent. The breakfast buffet was also very good, as was the bar at night. The only downside is the lack of a bell person, but for the reasonable price this hotel charges, that is to be expected.

Very disappointing experience. Zero value under false brand pretenses. Expected boutique Marriott and got motel 6 leftover: this is totally New hotel with luxury rates that offers sticky grey vinyl floors, uncomfortable spring mattresses, no complimentary breakfast, and best of all: bathrooms without hermetically sealed doors so your spouse or friend can hear your business and personal transactions (perfectly romantic). To top it off, the receptionist questions your guest credentials as if it's a secure compound even with preregistered drivers license and credit card makes you feel like a hobo asking for refuge. Rude, and disrespectful. But wait there is more: if you got here by car, expect to pay $40 for valet parking while street parking is $5 right outside. Big Rip off. Horrible customer service. Stay away!

A quick and pleasant stay the AC in downtown Portsmouth! It's important to note that this hotel is brand spankin' new. It's super clean and modern and the room felt like it had never been stayed in before. The location is prime - right in the heart of downtown and it's a quick and easy walk to many restaurants. There is also a great bar / restaurant directly next door called Barrio. In Covid times the hotel felt relatively empty. You'll need to wear a mask in the lobby. Like most other hotels, they aren't offering daily room cleaning. They also normally offer a lobby breakfast, but right now it's on hold. The best part about this hotel was the shower... seriously. This might have been the most luxurious shower I've ever used. Guess that's the perk of staying somewhere brand new! The beds are also super comfy, and a standard room is spacious and even has a little sitting area. Parking in the lot is $25 which seems hefty. However it's not tough to find metered street parking around which is much cheaper. For a quick one night stopover this checked off all boxes, and I wouldn't hesitate to stay again if I found myself in Portsmouth.

Sashay through the halls, lobby and lounge area in swanky, contemporary hotel. AC is 100% one of the finer hotels from the decor and entire staff. Located in the heart of Portsmouth in walking distance of countless fun fabulous restaurants. Outdoor restaurants are dog friendy. Down town Portsmouth has limited parking and th AC hotel offers valley parking $40 a night. There is the Foundry $1 @hr and the Hanover $2 @hr parking garages in walking distance. Breakfast is $18 @ person. worth it though...

Welcome to the post pandemic blame game. We checked in, front desk staff presented as just a wonderful staff with the promise of a wonderful weeklong stay, other than Christie at the downstairs bar who deserves a shout out, the stay sucked. Inconsistent cleaning service, week long empty soap dispenser in shower. The topper was we went to breakfast and was informed that due to being shorthanded, breakfast was limited to what was laid out. Was glad we left early.

Extremely pleasant & accommodating staff. Beautiful views from rooftop restaurant & bar. Walk around area. Can reach all of downtown in a few blocks. Cheap parking $1 an hour 2 blocks away. European breakfast is outstanding.

This hotel has very nice aesthetics. The room is nice and gym is even better. My wife and I had a good time in Portsmouth visiting for a wedding. We chose this expensive hotel to have a good time. The staff here is hit or miss. We had ugly stares and some blatantly ignored their guests. When it came time to check out, I was in line chatting with a guest who was currently checking out. He left and I was next, but the checkout staff could not make eye contact with me as another guest (same raced as the staff) presented herself. This man starts checking out this women while I am directly in front of the desk patiently waiting my turn, not more than 1 and 1/2 feet away. No acknowledgement from the checkout staff. The lady guest says to me, sorry to cut in line, but I'M CHECKING OUT. I say to the lady, no worries l. Now it's my turn in line again, I say I'm also checking out, the lady apologizes, I then check out. I've had better customer service at a damn motel. The staff was damn awkward toward my wife and I our entire stay. Do not stay here if you're a minority, you've been warned! $700 down the drain for a sour taste on our trip back home to Texas.

Above average hotel, beds are new and comfortable. Is directly on train tracks and our view our was directly at a parking garage. However the nearest parking, if you want to park and not valet is 5 minute walk. Restaurant on site quite good, but doesn't do room service? I'd skip it for several other places in town closer to center or nicer.

Hey y'all. Came to check out the roof deck with two of my lovely lady friends. Was told to wait a minute, and the host walked into a room out of ear shot. The host returned to tell us sorry they did not have room for our party of three. As we start to walk away three other younger women walk up and ask for a table of three no reservation. I stopped to remain within ear shot, and see what their future would hold. The same host came back to tell them they would be happy to seat them and started to walk away with this party of three. We approached the host to ask why we were told they did not provide us a table... alas, she tried to tell us they are no longer seating. I'm just confused as to why this company chooses to typecast people and exclude some patrons. As a newer space in town, I would hope they were trying to reach the community vs excluding individuals.

Do not stay there. Staff are so rude, check in was more complicated than it should have been. Room was okay, not what was expected. Website information is not accurate. We will always stay at Hilton Garden from now on.

So the good first, nicely appointed new and modern hotel. We had a king room with a sofa. The room itself was spacious. The bathroom was also large and had a nice rain shower. I personally like the laminate flooring in hotels. I think it is much cleaner. But I do find it tends to make the rooms noisier hearing people walking above you. The bad, didn't find the staff very friendly or helpful. When the valet brought the car around at checkout we were still in line. He came in and just handed the keys to me, didn't offer to help with the luggage. Checkin and checkout process was just as unfriendly and uninformative. The room itself was very dark, the lighting was terrible in the bedroom area, the bathroom lighting was fine. Found it odd there was no clock in the room. The room key reader on the door kept falling off. The hotel is located on the fringe of the downtown area. 3 blocks from the main street where most of the restaurants and shops are. The outside is not very aesthetically appealing. The hotel has train tracks and a parking lot on one side. In front there is some type of office building that you can look right into. We found ourselves crossing the railroad tracks and dark parking lot to cross the street. Most people were actually doing this instead of following the winding sidewalk. If you want to be a block closer to downtown the Embassy Suites and the Marriott are across the street and will save you a block of walking to the downtown area. There was also the issue we had when paying at the rooftop restaurant which I reviewed separately. The bar in the lobby advertised it was open until 11 but was closed at 10:15 on a Friday night. Really irritates me when hotel bars do not stay open as advertised. Overall new hotel that needs some staff training. I also do not like the location. I think there are hotels in more convenient locations than this.

Came to experience the lovely rooftop bar. What a great setup! Unfortunately the service was consistently awful. Bartenders busy being busy with side work while not making eye contact with patrons but also standing and talking amongst one another while patrons are trying to get their attention. No attention to service. I hope this improves as I live close by and would like to be a regular, but would expect this lovely place to have waitstaff to match the atmosphere. They need training!

Depressing. Pretty much everything is dark gray or black. We stayed for a few cloudy days and it would have worked well for the set of a Hitchcock movie. The train blasting its whistle outside the window was a nice touch reeling us closer to wanting death. The most unfriendly and unhelpful staff ever. I liked one of the valets but the rest should get jobs at a crematorium. Few smiles and little help. Oh, even the room was not helpful. Usually, you find a leather-bound folder with essential information. That didn't exist but they do have wifi but no one gave us the code needed to access that. So I called the desk they weren't sure what it was. I especially liked trying to find the hotel restaurant from our floor. Totally lost I called the desk again and they didn't know how to do it either. They couldn't remember if you go to the end of the hall take an exit door and go down or up. Finally, we found it and were asked if we wanted to sit in the igloo. Hmmm, I thought that sounds like fun so I peered out the window and spied aluminum bars covered in very tired plastic. Of course, it came with a stunning view of sand piles. So reminiscent of tent city and it was only an additional $100. Instead, we joined a pretentious crowd in the main dining room who were intent on making the scene opulent and grandiose. The sounds in the room were imbued with 2 mediocre guitarists playing improvisational jazz loud enough to finally drown out the train whistle. Although, at least the train whistle had breaks between the blasts. These troubadours were relentless attacking their instruments with vigor and occasional dystonic notes hurting our ears, but the posers clapped showing appreciation for the acrid sounds. The prices were so New York chic but these fancy pants posers didn't realize they are in New Hampshire where things should be less costly, much less ostentatious, and much more friendly. I imagine the dining crowd found it so post-post-modern and needed to eat toast covered with what looked like bologna and kale. After all, the Globe, Times, and NPR render them depressed and they need the dystopic setting to lift their spirits while their Prius recharges. Ah, if you stay add the water view to your bill; it is stunning. Massive piles of sand covered in plastic, once in a while an old rusty tug would float by on a river with a couple of creepy bridges to revel in completing the dismal scene. Loved the gray and black panels covering the rectangle-shaped building. Such breathtaking architecture and color scheme. it looked like an 8-year-old with an erector set designed it. The coup de gras was no room service. We asked for towels on the second day. A bag was thrown in the room and the damp towels were not removed I just couldn't wait to tip the housekeeping staff for that courtesy. Walking down the dreary hallway I did see a large lint roller in the cleaning cart (I can only assume they were busy readying for another sucker, I mean guest). What I found troubling about the lint roller was the massive amount of pubic hair on it leading me to wonder if the sheets are ever changed or just roller ready. This all led me to want a drink at the bar. Nothing like sitting in gray and black walls and blasting yourself with a depressant like alcohol. I ordered and was told we are closing in a few minutes. I checked my watch it was 8:42 PM. The savy and unfriendly bartender looked me over and said you have 18 minutes but your welcome to sit and watch the weather channel when I leave. Mmmm, how fitting storms and cars smashing into each other on a big screen TV, who could pass that up? So I ordered. For me straight Irish whiskey. I needed some Irish cheer to come over me. For my wife a Kettle One Cosmo. The whiskey was well, whiskey. My wife's Cosmo was foul. We concluded it was made with grapefruit about 92%. So $36 made me smile. It was less expensive than the outdoor igloo, time was running out, and the drink was bad it all worked together to keep the cost reasonable for my dose of depression. This is truly an unforgettable hotel. I don't think I will ever forget to not come back.

Facility and room beautiful. Sleep disrupted all night by blaring train horns! Startled awake at 10.30 pm, 3.30 am, and 5.30 am.

Very modern and clean. Stayed in a corner suite that was very spacious. Bed was ok. Staff was great. Liked that they had "hydration stations". The only thing that bugged me a little was I could hear people walking in the room above us. Because there's no carpet the sound doesn't get buffered.

I stayed at the Portsmouth Ac for a wedding. The staff ( minus one manager named Chris who worked in the front) was awful. Our room was missing various items when we checked in. They told me several times i would be able to check in early however we were not so when we came back to check in at the appropriate time the Valet service ( because there is no parking forced us to pay for valet) was so backed up we had to wait 20-30 minutes waiting to get our cars and bags taken. Since the Valet took so long we only had a short amount of time to get ready for our rehearsal dinner at the restaurant rooftop upstairs where the bartender there were extremely rude to several guest in our party refusing to put drink on the wedding tab and yelling at us for taking pictures on the deck that was exclusive to the wedding party. Then to top the whole experience off the bride and groom had RENTED OUT the Rooftop Restaurant for after their wedding for exclusive amount of guests to come back to. We were 20 minutes late on our way back from the wedding all on the same bus, as guests started to head upstairs to the restaurant the staff told them that we were too late for the RENTED OUT space and they had sent the bartenders home ( there was about 20 rooms rented of wedding guest coming back to the hotel did they really think we weren't going to show up?) All in all this may have been the worse hotel experience I have ever experienced this hotel staff needs to have better understanding of whats going on and be nicer to its guests