AC Hotel San Juan Condado

Initially, I booked a hotel on the same street, but in a different area. The hotel was dated, AC didn't work and I had no trash can after asking for one. A colleague booked the AC and said it was nice, so I went to check it out. Immediately, I noticed how good the lobby smelled. Next, I noticed the staff was all dressed alike/professional. I checked out a guest room and saw how clean and modern it was. Lastly, I checked out the rooftop bar and pool area. Both were nice and sold me, so I canceled my hotel after staying 2 nights and moved to the AC. That was the best choice I made, as I was much more comfortable staying there. Air worked, room was clean and up-to-date and it was cheaper than my previous hotel. Additionally, my rate included $25 that I was able to spend on food and drinks in the hotel! The staff was very accommodating and let me keep my luggage there as they prepped my room. They locked it up and gave my a bag tag for future retrieval. The AC also has a section on the beach where you can get towels and chairs for free. This hotel is really nice and the staff was great. If you're looking for a more budget-friendly hotel near the beach, this is an excellent choice!

Going into this hotel, we knew the risks. The hotel has a convoluted Destination Fee and many people are confused by or upset with these Destination Fees. Personally, I don’t feel the Destination Fee is worth it. The value-add is minimal. 💰 $45/ day resort fee: 🇵🇷$22.50 back (per day) in F&B credit 💵 $17.50 at restaurant or bar (not breakfast) 💵 $5 at the lobby store 🇵🇷 Water bottles to the room each day 🇵🇷 Free bike rental (first come basis) 🇵🇷 Complimentary washer/dryer 🇵🇷 Beach towels, chair, umbrella, water Water, WiFi, bikes, laundry, beach towels should be standard amenities, so there’s no value-add there. Maybe for the complimentary laundry machine, however, the laundry room was trashed and they were out of detergent. The F&B credits are difficult to use. Aside from the scant hours that the kitchen and bars are open, a single appetizer (2 empanadas or 3 bacalao) is about $20 including tip. So their margins on that food are pretty astronomical. At the “store” in the lobby, the cost of each item is also fairly inflated. In some cases, more than triple or quadruple than the same item at the store next to the hotel. On top of all this, there was a false charge on my final folio and it took the hotel more than a month to respond to the request to address the issue. 3 emails, 3 calls, one text message to the front desk, and no answer. At that point I called Marriott Customer Support and escalated the issue since, judging by the reviews of the hotel, this overcharging happens often. The AC Condado a fine hotel, and location otherwise, but it’s just a really unfortunate Destination Fee.

Nice hotel. Conveniently located and safe area. We stayed 2 nights pre cruise. Received an upgraded room. Larger, but a parking lot view 😟. The only negative was the room smelled really musty. Not sure why. It took 40 minutes to get dinner at the bar - order from the tapas menu - it seemed faster.|Rooftop pool is very nice. Just wish the DJ wouldn’t blast the music - but that’s how it is everywhere it seems. There is a daily resort fee somewhat offset by perks. You can use chairs and umbrellas and walk to the beach about a 5 minute walk.

I stayed at this hotel and had a pleasant experience. There’s a small snack-and-go area that’s perfect for grabbing quick bites or drinks. With each room cleaning service, they provide two complimentary bottles of water, which was a nice touch. The room itself was comfortable; although the AC was a bit loud, coming from a busy city, I was able to sleep through it without issue. I visited the rooftop restaurant once; it was enjoyable, though it doesn’t stay open late. Overall, the location is great and convenient.

Let me start with the positives, the location and staff service are great. However, the rooms and other parts of the property are sub par. Whatever renovations were done to what is apparently an older building were done on the cheap. Rusty cheap furniture, sad dilapidated balcony and overall just not up to par. As others have noted the $45 resort fee provides no value. You can spend $17.50 total a day at the pool bar only which will buy you two very small beers. I found nothing else of value provided by the resort fee. For over $300 a night I expected better. If you’re looking to stay in this area and the Marriott is close to the same price or points book it instead.

I had such a wonderful stay at the AC Marriott in San Juan! From the moment I arrived, the staff was warm, friendly, and attentive, which made the entire experience even more enjoyable. The atmosphere was welcoming and relaxing, and everything about the hotel felt well taken care of.||I truly appreciated the great service and the positive energy from everyone I encountered during my stay. It made my trip that much more memorable. They even tailored the hotel to my FAVORITA Bad Bunny during his residency concert!! I would definitely go back again and highly recommend this hotel to anyone visiting San Juan.||-Fatiima

As Marriott has no way to share direct feedback, I'm posting here.|As I haven't been able to see where to leave a review and wasn't provided a satisfaction survey, I'm writing here. ||The LOCATION is in an area that felt unsafe and was surrounded by run-down, decaying, dirty structures. ||Our CHECK-IN seemed like a bother to the clerk, which included a resort fee that we only used to get 2 bottles of water. Upon entering our initial ROOM, we found a water bubble on the wall leading to a notable standing puddle of water (roughly 2ft long). It was back downstairs to get assigned a different room, which was also met with annoyance. ||The photos of the room were not clear that the sink/mirror/vanity are in the bedroom. Even as a loyal Marriott member, this is a most ridiculous room setup I've ever seen. Did anyone think about someone going to the bathroom in the middle of the night, trying to wash hands in the dark so as not to wake others, only to wake them up from the running water?! Had I known this, we would never have booked this hotel.||As for good rest, it was a struggle. I don't know when this hotel was built, but the MATTRESSES felt like they had never been replaced or turned. Each of us had to try to find a small section of the mattresses for any comfort or support, as it was overall down to the springs with visible dips. ||At checkout we had a $25 Marriott gift certificate to apply, but no one there could handle it. We simply had to leave the information at the desk to depart for our cruise.||In addition to this being a personal stay, I am also a Travel Agent. Suffice to say, I will not be recommending this property to any of my clients.

I had a great stay at this hotel! The location was perfect, walking distance from many shops and the beach. The hotel itself was clean and comfortable. The staff was exceptional; friendly, attentive, and went above and beyond throughout my visit. I had an issue with my TV, and it was addressed quickly with no hassle. What really stood out was how the staff continued to check in on me during my stay, which I’m not used to, but definitely appreciated. I’d absolutely stay here again and highly recommend it to others.

I love everything about this hotel. From the location to the staff to the amenities, this hotel was exactly what I was looking for. I was booked at another hotel in the area and didn't like the room, so I checked out and checked into the AC. I did a tour of the hotel before I switched and it sold me instantly. The lobby smelled good and it was clean. Staff was professional, dressed neat and were accommodating. I checked in early and my room wasn't ready, so they locked away my luggage for me. The room was nice and comfortable and $25 of spending money at the hotel was included in my price. Speaking of price, it was cheaper than my original hotel and better! 5 stars from me

FULL STOP... do not stay here! It's a total rip off! I've attached the photos for your viewing... proceed with caution if you do book.... When we checked out they tried to send an emailed receipt and I had to say three times I'd like the print out. Lo and behold... when I check the printed invoice there was a charge for $350 for a smoking fee!!!! WTF!!! WE DONT EVEN SMOKE!!!!! Supposedly they have for sort of AI detection in rooms which clearly is faulty! It took over 15 minutes and was told by the "manager" that she has to get it approved to removed. AI in rooms that are faulty and ripping people off!??! UNACCEPTABLE!

Beautiful property with good staff . Walking to plenty of shops and restaurants. Three blocks to beach . Terribly disappointed in house keeping. Newer property and room dirty. Do not blame housekeepers but management for cutting staffing .

The AC San Juan Condado was very accommodating to us. I would like to specifically commend Francisco, who has been extremely kind and helpful towards us at the hotel. He helped us with our luggage and made sure we had everything we needed. There is a $45 resort credit charged to the bill per night that can be used at their rooftop bar/restaraunt, BarCLona. Cocktails are usually $15-$20. Parking is an additional fee as well. They have a nice rooftop pool, which is lit up at night. This location is also very close to nearby beaches and not too far from Old San Juan.

If I could give this hotel a million stars?? I WOULD!! I had an exceptional stay. The entire staff was so friendly and helpful, my room was clean and spacious and the balcony was the icing on the cake. Housekeeping was efficient; my room was kept tidy and fresh. The business center was convenient when I needed to print out documents or just get things done. When I didn't feel like going to the beach, I would go to the pool and it was always kept tidy. They truly went the extra mile by decorating my room for my birthday. That was such a pleasant surprise! Thank you AC Hotel for the wonderful, memorable stay! I will be returning.

So far, it's alright... nice rooftop pool. No beach access. You pay a resort fee on top of the room charge, but you get a $45 credit... that'll buy you 4 beers or two mixed drinks. Not uncommon for "destination" hotels. My room is nice and has a little balcony such that if you sit just right has a slim ocean view through a couple of buildings. The staff is very nice and helpful. I'm here for one night traveling through PR for business, but I probably wouldn't stay here for pleasure.

Utter disappointment and a total waste of points. I had three rooms for my family and one room experienced the worst customer and housekeeping service. The other rooms experienced lackluster cleaning and even worse customer service at the front desk. They do not clean the floors with mop water, but use a large lint roller over the floor only if you complain. Hair is everywhere in the rooms. The food is over priced in the restaurant and comes out looking barely edible. Save your money and stay somewhere else. Oh, and obtaining a comprehensive statement upon checkout is impossible.

LifeTime Marriott Platinum Elite BonVoy here. We have stayed at AC in several other cities; Miami, Madrid, etc. and always had a great experience. Avoid this hotel. The Front Desk lady made an issue of not Checking us In because the car had to be parked first (even though as a Lifetime Platinum my check-in is less than 30 seconds and there were no other vehicles at their motor-lobby). After parking the car our pre assigned Upgrade of the 7th floor looking to street / beach direction was downgraded to 4th floor looking to parking in front of a loud gigantic power generator that was On most of the night (they just said the 7th floor room is not available; and it was 7pm). The room also had a loud A/C that still will not remove humidity from room (although floor hallways were nice temp & not humid ). Their rooftop Bar.C.Lona lounge at night had awful attitudes as well. Getting out of the parking has an archaic process of having to always go to walk to a booth to "pay" for the Parking Included in our reservation and then the exit magnetic ticket would not work at exit. The room was clean though and we appreciated (and tipped well) the housekeeper. In general, this is not a friendly place, their processes stink and the mood was way down. I will avoid it. WHERE IS MANAGEMENT?

This is day 3 without hot water and a clogged sink. They put a note on my hotel door thanking me for choosing this hotel and sorry for the inconvenience. No monetary reduction. Just 'sorry'. Look...I PAID my hard earned money for this hotel room. I want my hard earned money returned to me. I paid for hot water and unclogged sinks. I paid dearly!! Your sorry means nothing to me without some compensation behind it. Hotels next to you have hot water. I expect the same. 3 days of cold showers and gross clogged up sinks. Do better AC Marriott. And give me my money back. The cost of this hotel is $2248 for 4 nights and there's NO HOT WATER. Nope. I demand a full refund.

The staff at this hotel are exceptional. I have travelled all around the US and Europe and the staff at this hotel were the BEST!! Carlos and Francisco were especially helpful!

PAYMENT CONFUSION AND POOR CUSTOMER SERVICE HOSPITALITY NIGHTMARE 1-Star Experience What started as a business trip turned into a stressful ordeal that I would not wish on anyone, especially fellow travelers far from home. Payment Issues: Upon check-in, I provided my personal credit card with the understanding my company had arranged payment for my 5-day stay ($2000). Hotel staff said they'd charge just the first night ($350) to my personal card and send a link for corporate payment. I followed their link the next day and processed the full payment (including the first night), taking a screenshot of their confirmation. Front desk staff seemed completely unaware of this payment method when I inquired, though I sent proof as requested. Locked Out & Treated Like a Criminal: The next day upon returning to my room, I found myself locked out of my room with my PASSPORT and personal belongings inside. The manager was extremely rude and unsympathetic, demanding I pay $2000 despite my showing payment confirmation. With no access to WiFi and my belongings locked away, I struggled to access my email for proof. The manager claimed my payment "didn't go through" but provided ZERO evidence of this. At 10 PM in a foreign country, I felt forced to pay AGAIN out-of-pocket to access my passport and belongings. Security Concerns: Staff insisted on "escorting" me to my room multiple times, making me feel criminalized. Despite saying they'd escort me, they initially left me stranded outside my room TWICE. By 11 PM, I finally got back in but felt so unsafe I hardly slept before my 4 AM meeting. Left the next morning to go to a different hotel, and they even tried charging a $243 cancellation fee! I'm still unclear if I've been double-charged. The lack of professionalism, poor communication, and the fact that they essentially held my passport hostage by locking me out is completely unacceptable for any hotel, let alone one charging these rates. AVOID AT ALL COSTS unless you enjoy payment confusion, being locked out of your room, and being treated like a criminal while traveling.

Please don't stay in this hotel..they're all a bunch on scammers. Upon arrival a staff member by the name of Daniel checked us in , he gave my family and I false information about a $45.00 credit per day. This credit is for Marriott member only in which he failed to advises us. They also charged me an extra $45 per day, maid service fees and they also never gave me back my accidental security deposit back. Please don't waste your time and booking in this hotel.

This hotel would not be my first choice to stay when we come back to San Juan. While the staff was incredible, friendly and very accommodating, the rooms are out dated and have a lot of wear and tear. It's also clear the HVAC system cannot handle the humidity so there is a lot of water damage in the room as well it is clearly difficult to keep the room dry and cool. It's clear it is an older building. It is also predatory for the hotel to not disclose the $45 destination fee at the time of booking but rather at check in. The restrictive nature of what you can spend the destination fee amount on is also ridiculous. If we decided to stay again in the future it would be solely for the location and the staff, not the hotel accommodations itself. Updates need to be made. However the Bar.C.Lona restaurant is delicious! and decently priced. Great portions

The staff were very accommodating and let us know via text, when are room was ready. The rooftop bar was a vibe! This was a last minute getaway. It was seamless for us to get a spot. I would definitely recommend and return here.

Beware of the fraudulent and scam of $45.00 a day "resort fee" plus tax that is charged only when you arrive. Does not advertise anywhere. Fine print only indicates to please contact hotel for any additional fees. It's a complete scam. No two managers know exactly what you actually can use it for. Rooms were clean, AC is extremely loud, so if you're sensitive to noise avoid this place. Pool is very small and seating area around it even smaller.

Love the ambiance, love the pool, excellent dining choices! Nightly lavender pouches are a nice touch! Bottled water is complimentary. Daily credit is also a great perk. A few steps from the beach and all other hot spots in the Condado strip.

This was our third visit to this property and we were disappointed in this stay. Let me say that the staff here is excellent and we love the location and rooftop pool/ amenities. I see a lot of people complain about the resort fee and what the credit can be applied towards but I felt the front desk did an outstanding job explaining that upon checkin. Where we feel they fall short is that there seemed to be a musty/ mildew/ mold smell in three rooms that we visited. We originally checked in to 606, immediately returned to the front desk and Jafet who was friendly and professional moved us to 808. Still had a smell, but less intense, so we stuck it out. If we didn't have friends staying with us at the property, we may have relocated after the first night. A friends room also had the smell. The guest-facing staff is outstanding and very friendly. Management needs to remedy the smell situation ASAP. We will likely stay elsewhere on our next visit.

First informals, this hotel gets five stars for their rooms. My King suite was absolutely gorgeous! Because of my elite status I was upgraded. This was a nice touch. The rooftop pool and lounge area also get five stars. Love the ambience. Where this property falls short is twofold: First, in customer service. The front desk representative is absolutely awful! They seem to be annoyed with several questions like local eatery and restaurant recommendations. They also fall short with their restaurant and dining options . The only place to eat is in Barcelona. They describe this as a "restaurant". In fact, it's definitely not a restaurant; small bar area attached to the outdoor rooftop pool and lounge area. There are no tables to eat outside. The breakfast area is attached to the small bar area, and it is not used for guest would like to have dinner at Barcelona. AC Marriott Puerto Rico definitely dropped the ball on its restaurant. There is definitely space for a restaurant, not sure why they neglected this important piece at such nice hotel. They should take pointers from Marriott, San Juan, Stellaris & Casino just up the road. They have several eating options for their guests and it's very convenient. The food is really good there as well. When you ask for restaurant recommendations at the front desk, they simply respond with "just go across the street burger place!" No bueno. I did have a chance to eat at Barcelona because I received the rather large credit for my elite status. The food was wonderful. Not sure I would eat there absent hotel credit. There are so many other wonderful places to eat nearby. Overall, I give this property 3.5 stars. If I had my choice, I would definitely opt for Marriott Stellaris or La Concha. Marriott Stellaris & Casino San Juan definitely meets the gold standard for Customer Service.

It's called the AC hotel for a great reason because that's exactly what you'll be hearing all day and night...the loud AC units in your room! I feel that the room is poorly designed due to the lack of lighting. They have small lamps and no main ceiling lighting. The little light that does give from the ceiling is not bright. The sink is separate and is outside of the bathroom. This makes it a pain because you'll wake whomever in the middle of the night washing your hands and trying to figure out the light switches. The room holds a lot of moisture and you can slide across the floor with shoes on. And lastly, our room was directly across the street from Burger King and the drive thru was our only view. It can get real noisy because upset customers are honking for their orders or for service. The walls are paper thin and you can hear your neighbors dropping things from next door. The location is decent because a lot of shops and restaurants are in walking distance. I wouldn't stay here again, though.

I didn't take a lot of photos of the room because the photos listed are pretty accurate. The rooms are nice size and very modern. I like the aesthetics. They have a business center and a place where you can work on your business stuff downstairs if you need to. You get daily snacks and also beach chairs and umbrellas included in the resort fee. The rooftop bar is a nice hang out. I didn't visit the restaurant. Now let's talk about the room service. It does take a long time to get everything. Also the beach service is horrible. The guy who worked it doesn't want to be there and it's very obvious. He doesn't set up the chairs or the umbrellas you have to do it yourself even though you pay the resort fee lol. This was not my choice to book this hotel so noted for next time!

Nice hotel and in a good location. There are stores and restaurants in the area that you can walk too. Not far from the airport about 15 min max. The hotel is clean and the customer service was very good. The room was okay not great not bad. I did not have any issues and slept comfortably. I was there for a meeting that was hosted by the hotel and they did a good job with managing the food. The conference room we were in did spring a leak out the ceiling but they did a good job in managing and getting it repaired. Overall good stay.

No complaints. Bathroom and linens were very clean. Front desk staff were very friendly. Will be returning.

Please do not stay here! Not only is this hotel genuinely unclean and uncomfortable, they are dishonest. We had to leave after one night because the room was gross to begin with and then the AC flooded our room with condensation so badly it soaked everything in the room (including the bed we were sleeping in). There was hair on the towels, smear stains on all the walls and lamps, bird poop and mold all over the balcony, horribly uncomfortable beds and more. I was pregnant at the time and did not feel comfortable staying there so we decided to leave. We went through booking.com so we called them and sent pictures. They agreed it was not acceptable and so amended our stay to the one night we had been there and we left. They emailed the hotel and told them to issue a refund. I asked the front desk for documentation that we had checked out and they made me feel stupid for even asking saying "we know you checked out you don't need that." Three months later they have not refunded our money and even LIED to the credit card company when we tried to dispute the charge by saying we stayed the whole 10 days with them. This could have been a simple issue easily resolved and they have made it difficult and honestly horrible at every single turn. I absolutely recommend you look other places. We ended up staying at the Vanderbilt Hotel and it was amazing (and not that much more expensive). I almost never write reviews but this trip was for our honeymoon and it's heartbreaking to have this shadow over the experience. Please, please do not stay at this hotel.

Really great location! Lots of places to walk to, eat, shop. Orangetheory two blocks away. Lovely rooftop pool and bar. The rooms are clean and quiet.

There's no ventilation, they do not offer breakfast. They seemed overwhelmed with intake. The location is ideal but don't spend too much of your Tim me in the hotel. Safe location and very easy to walk or Uber. But as a hotel it would be bare minimum for me. As a platinum Marriott member it wasn't up to par.

Rooms were comfortable. One floor plan. Easily accessible for those in scooters, wheelchairs & walkers. Easy entrance for showers. No rail for toilets in standard rooms. Nice access balcony. Cooler in the room. Open closet. Sink outside the bathroom area. Staff was knowledgeable. Pool area and restaurant accommodated for food allergies which was helpful.

AC is a very nice hotel. Although it feels a bit "business-like," Marriott was still able to execute a simultaneous luxury feel. Room: I had to move from room 226 to 702 because there was a constant beeping sound in room 226. Not sure where it was coming from. Room 702 had the same beeping sound, but it wasn't as obvious as the original room. The rooms were spacious, with tile flooring, minimalist decor, and comfortable. The rooms had functioning refrigerators and safes. My only gripe is the AC unit. It was super loud! Housekeeping: Housekeeping was on point. The housekeepers were friendly and always asked if we needed anything. Be sure to tip your housekeepers! They work hard and clean up after your shit...literally. Gym: I've visited a lot of hotels and frequented many gyms. This hotel has one of the better gyms. Complimentary waters and apples are available throughout your workout. The equipment is standard (Life Fitness brand) - a few treadmills, two ellipticals, bench press, and dumbbells. There's also cable TVs throughout the room. Pool: The pool is rooftop with city and ocean views. There's also a bar on the roof. Upon checkin, you'll receive two complimentary drink vouchers for use at the pool bar. Overall, AC Hotel is a good look. I would stay here again (for business or for pleasure). Note that the hotel is located a little further down on Ashford, but you're not too far where you can't walk to where all the action takes place.

Fairly standard middle of the road Marriot. More like a 3.5 but the staff was super nice and helpful in a town where I knew where nothing was. Rooftop bar was cool. Closeish to the beach. It's a good hike but you can see it.

We stayed here for a few days during a trip to Puerto Rico. Condado is considered PR's version of Miami and is next to San Juan's Old City. The walk from here is over an hour so you still have to use alternate transportation but ubers are only $5-10. The neighborhood itself has its own shit going on. There are a number of places to eat nearby. If you're a late-night-eating kind of bitch, BK is literally across the street. We had an awkwardly timed flight that arrived at 1am. I've heard some horror stories about late check in at some other hotels in the world so am usually anxious about sketchy-hour check ins. I called in the car on the way to the airport to let them know which was actually unnecessary because there were two concierge people at the front desk upon our arrival. Let's start with the good shit first. The staff in the hotel are very nice and friendly. The provided soaps (I'm tempted to say hygiene condiments) are great. They do provide the dreaded bar soap for hand washing that is so prevalent in the hotel world. Instead of small little baby bottles (except for lotion) the shower soaps are large bottles inside the actual shower. IDK about you, but I have very long, thick hair and those pussy bottles are usually inadequate for my locks. The shower is large and can fit multiple people at once if you're into that kind of thing. There are two shower heads to choose from: both that rain down shit and a detachable head for the hard to reach places. There are a bunch of amenities in the hotel itself. At the top floor, there is a gym with some minimal machine/weight equipment, a few medicine balls, free weights, ellipticals, and treadmills. There are towels and waters. Also on the top floor is the pool which is small but has plenty of beach loungers. Unfortunately for us there were gross people who sat leaving random loungers open but just one so initially we were unable to sit next to the pool together. After 20 minutes around the corner at one of the cabanas overlooking the city, some shit opened up and we moved to the pool. Next to the pool there is a bar that closes at 5pm but it appeared to provide pool-side service and the drinks looked tropical and tasty. The room itself was very large and spacious. We had a balcony that we couldn't figure out how to access that showed the ocean between some of the taller buildings in the neighborhood. The smaller-than-average mini fridge had waters in it that were stocked daily. There were the usual amenities like blow drier, safe, and iron with board. I like to sleep in a cave and the curtains were thick and more than able to handle the bright, caribbean sun in the morning. The bed itself was very soft and comfortable. There are a thousand pillows provided if you're a pillow freak like my girlfriend. We forgot to leave our towels on the floor so had to call for extras on our second day. They were nice about it and brought us a million towels but it took a hot minute for the towels to arrive. There aren't many, but there are a few doody aspects of the hotel: -there is only one elevator. It's a glass elevator and the view is awesome but for a hotel with 8 floors, you can imagine that you have to wait and there are increased chances of having to stand in an elevator with weird or smelly people. Also you have to use your key to use the elevator which is SO ANNOYING if it's deep in your bag and the elevator just goes while you're searching for it. -the key operates by a "tap" mechanism with the lock on the door. this is convenient and easier to use than the standard swipe but irritating when the battery on the lock dies. We had that problem, requiring us to go to the desk to get a new key just to return and realize that it wasn't actually the key but the lock itself. We had to wait for someone to come up to open the door and then fix it. This was obviously a pain in the ass. It would be nice if they checked the battery to catch this before it happens to a guest. Ultimately this was a good hotel and a good value. I booked on marriott.com.

This AC has good staff but it's noisy. And it's more business than resort although the "resort fee" is very high. Arrival: Arrived by Uber in the late afternoon. Efficient check-in process. Asked for an upgraded room, and received a small suite. Room (general): Suite 303 consisted of a living room with couch, desk, and LG TV. The bedroom had a mini-refrigerator, another TV, chair, and king bed. Small balcony with two chairs. The mini-coffee maker didn't make very good coffee. Bed: Not the most comfortable bed and pillows. Disappointing bed overall because it felt like it was lined with plastic and not breathable. Bathroom: Insufficient lighting. Very difficult to shave or put on makeup with the lighting in this bathroom. Ample counter space. Shower with two shower heads. Decent Andis hairdryer. Noise/sleep quality: The floors of the rooms are tile and do not insulate sound very well. The first two mornings, our neighbor above us woke us up. Also, the valets woke us up a few times honking car horns. Housekeeping: Good housekeeping. I left a note requesting extra towels with a tip, and housekeeping read the note and left extra towels. Gym and Pool: small gym and small pool on top floor. Restaurants/bars: Restaurant and bar on site on the top floor. The breakfast buffet is expensive and not impressive. It consisted of scrambled eggs, sausage, breads, cold cuts, small selection of fruit, coffee, juices.... For $15/person, it was not worth it, but the resort fee subsidized breakfast. Service was horrible. At 5:00 p.m., the bar opens up. Complimentary welcome drink (rum punch or a Dewar's scotch) with each stay. Parking: valet or self-park. BonVoy Gold+ members get a discount on parking. Grounds: This is a city hotel with no real grounds. Overall staff attitude: Overall, staff was nice, except for the breakfast staff who completely ignored us. Conference facility: Small conference room available. Tips: (1) The AC has a small presence at nearby Condado Beach. The lounge chairs are the crummiest on the beach. It's about 4 blocks from the hotel to the beach. If you really want a "beach hotel" stay at La Concha or the Marriott. (2) There is a small Freshmarket grocery store about two blocks from the AC. About 6 blocks down Ashford is a CVS and a Walgreen's. (3) There's a decent Chinese restaurant about 8 blocks down Ashford (called Mandarin House). About our review: We're loyal Marriott Titanium status travelers. We've been all over the planet, which gives us perspective. And we compose our reviews based on our experiences, not others' reviews.

Great customer service. Love the bartenders at the Bar C Lona rooftop bar. You can't go wrong with catching some rays at the rooftop pool and all of the ample lounge spaces. Had a great night's sleep on their comfy beds and enjoyed that they had Netflix on the TV. Ideal location.

Front desk: Jason checked us in, very nice, friendly, and attentive. Everyday you get two free snacks, odd, but sort of fun, make sure to go down everyday to get your snack. Young lady short with glasses was friendly on Monday, but name badges are so small couldn't read her name, forgot to ask. Bar: Kelvin very nice bartender. He makes good drinks. Roof: nice view, but you have to get past the fishy smell. This is very unappealing and makes you not want to eat here or order a drink at the bar. The initial smell is strong, but eventually goes away once you get away from the elevator. Breakfast on roof: $15 a person with no table service. The ladies are non attentive or friendly unless they place bill on your table. Not worth $15, have room credit $10 makes it better priced. After one morning, that was enough. Coffee is so so. Serrano ham good, but everything else mediocre. Pool on roof: small pool and gym, very nice. Beach access: shared with Marriott, look for AC Hotel flag on beach from 9am - 5pm. The AC chairs are old and sad looking, but towels are decent. About .25 miles from AC, but if you take CVS turn as recommended by AC, .60 miles walk for beach access. Beach is not well cared, trash near AC area. Room 303: suite, dark since no ceiling lights, only floor or bed lamps. Not the most quiet hotel/room. I can hear conversations from the bathroom. Early morning, car honks can be heard since the room overlooks parking garage area. Sitting Room with coach is nice to watch TV. Bedroom: typical AC hotel with no storage or closet. Bed pillows and bed are medium comfy. Bathroom: dark, putting on makeup is difficult. The shower is medium hot water and not best water pressure. Shampoo/conditioner is Korres but leaves hair weighed down. CleanLiness: average to below average in common area. Rooms average.

Overall a great time at this Condado hotel, right on Avenida Ashford! We loved staying at this hotel for 2 nights in March, 2020. The amenities are honestly what make this hotel worth the $. Upon check-in, you are given a voucher for welcome drinks at the rooftop bar. We checked in early (11am) but the room was not ready, but they gave us a temporary room key to be able to access the beach and pool. On the top floor is a new/clean gym with lots of equipment, apples, towels and cold bottled water. You can also take a dip in the pool or enjoy the lounge chairs both in the water and with umbrellas/cabanas on the perimeter. The room itself had a modern look with a balcony. We loved that you can connect to your Netflix on the TV screen, and it automatically logs you out when you check out. There was also water and a small fridge, plus a Keurig, tea bags, hangers, and iron. There is an ice bucket for the ice machine (on every floor) and there is also laundry for $1.50 per wash or dry. The bathroom has Korres products (a great skincare company from Greece, we actually use their products in our daily routine). Every day, you can get 2 Free snacks with the concierge, like Oreos, a can of soda, or a protein bar. The beach is a bit of a walk but worth it as you get bottled water, chairs, umbrella and towels - please remember to bring a tip for the employee who sets you up for a beautiful beach day. Cons: Check in took longer than expected. We were told we would be getting a text when the room was ready. At 4:15pm, still no text. But the front desk were so kind, so still 5 stars.

What was supposed to be a relaxing weekend stay to disconnect turned into a nightmare of an experience. The rooms are average at best, water stains all over in the bathroom, no sink in the bathroom, you have to come out and wash your hands, very small poor, and room views are mostly of their run down parking lot. I had already prepaid for my room, but upon checking i was charged the full price again. I was heading out for a beach day when I realized at the elevator I had left my bag with beach towels in the room, within minutes I was back at my room, but housekeeping had just entered. I politely said, I'm sorry, I just need to grab my bag, showed her my key and she immediately cornered me and forced me out of my own room, saying "this is not your room, no no this is not your room" with the broken English that she spoke. I politely said ma'am I literally just left here and she then looked me up and down and said "no this not your room". She left the room and slammed the door behind her running to a phone as if I had intimidated her just with my presence. To paint the picture I am and African American woman. I immediately grew frustrated as if my travel companion had been the one to return to the room she surely would have allowed her to enter. This was blatant racism and I refused to stand for it. She called me over to the phone where the manager (woman) said, "you need to calm down you can't access the room". I said excuse me? This is a room I paid over $1000 for. How dare you say I can't access my own room, just because I'm black and your housekeeper is racist and intimidated? I am a world traveler and I have traveled to over 37 countries. I've never experienced anything like this and for this to be a top brand Marriott.

We stayed at the AC Hotel by Marriott in San Juan from Friday, 7/19 to Sunday, 7/21. We booked the room for the weekend to attend our best friend's wedding in Puerto Rico, and this hotel was recommended through their itinerary. The check-in process was smooth, and we loved the room layout and scenery. Everything seemed perfect until we started getting bitten by bed bugs each night. On Saturday morning, after our first night, my wife noticed red marks on her upper and lower extremities. I reassured her that it might just be mosquito bites from being outside the night before. However, the bites worsened that night, waking her up. I also began to feel bites on my body. Upon closer inspection, she found more red marks that looked like bed bug bites all over her body. We had an early flight on Sunday morning, so we showered and discarded our night clothes to avoid bringing any bed bugs back with us. My wife informed the hotel manager via text and also notified the front desk before we checked out. After returning home to New York, my wife went to urgent care, where the doctor confirmed that the red marks were indeed bed bug bites. We called the hotel to inform them of the situation, but they bounced us from manager to manager without any resolution and stopped returning our calls despite promising to do so. The groom, who was still in Puerto Rico, visited the hotel to follow up and was told that bed bugs were confirmed in our room. However, a week later, the hotel manager contacted us, stating that their in-house exterminator had inspected the room and found no bed bugs. Every time we follow up, we're met with the same dismissive response, and they seem uninterested in finding a solution. We will never stay there again due to the lack of their professionalism in making this right!

Stayed here for 4 nights for pleasure and business and had a very pleasant time. The suite was very spacious with a separate living room area. The fridge with complimentary water was nice to have. The parking is now $20 a day, but still super convenient. There was always spots to park at when arriving later at night. The breakfast buffet for $15 on the rooftop was very good with some days having bacon, others with sausage. They always have hot scrambled eggs, different omelettes, cereals, meats, croissants, pastries, sweet cakes, different milks, and regular coffee. The pool on the rooftop is really quiet, so it's nice to relax there.

If I could give a 0 I would. Stayed there a couple of weeks ago and had a terrible experience. DO NOT STAY. Had a couple start fighting and throwing things outside their room in the hallway the first night I arrived, multiple reports were submitted to the front desk, security went up and warned them, this happened over 6-7 times in 3 days. Initially they said after 2 warnings the guest would be asked to leave, that never happened. On my third and last night something flew past me as I was walking from my room to the elevator and to my "surprise" it was them fighting again. The first 2 nights I asked for a room transfer the hotel stated they were fully booked. The third night they offered a new room at 6PM my flight was in a few hours and so it was pointless. They stated that they couldn't book me at another hotel as they only help within the same hotel. The room was almost $300 a night and they thought 15K points made up for the horrible experience and loss of 3 nights of peace. Just so you understand how horrible of a resolution that is, 20K points gets you one free night at a very Basic Marriott which usually costs about $100 a night. Never again would I stay there and I am definitely going to be switching to Hilton and pushing the envelope. Guess what their Highest escalation group called "ELITE" has no power on overturning hotel decisions. How does that even make sense??? You are the highest form of escalation and have no say in the process.... Pros: Location & Rooms were clean Cons: Loud, Manager and Assistant Manager are disconnected and do not follow up with issues that occur on the property

Overall review - 3 star experience. The value for the money is good if you catch a discount. The check-in process is easy and the front desk and bar staff are friendly (the rest not so much). The hotel does place a $25 incidental deposit per night upfront on your card. That part wasn't mentioned on the online booking but we double checked in advance. The deposit is removed at checkout unless you charged things like room service, drinks, etc to the room. Special shout out to Carla, Sara and Francisco for being helpful and friendly during our stay! Sara's bartending skills - AWESOME! Now for the 3 star rating... The cleanliness of the room - dirt and stains on window curtains, moisture marks on walls and ceiling, peeling paint in bathroom, lack of refreshment after daily cleaning - constantly moist floor (not swept or mopped), lack of refilling items like tea, sugar, and water bottles. The room temperature was frigid! We tried to keep the AC off the entire stay but it kept auto switching back on, leaving it uncomfortably cold during our sleep or when it was storming outside. The phone didn't work our entire stay, they did place a credit on our account for this issue.

Arrived 3.20.22 at 1235 AM, over observation was good, nothing really to do at this time. Very different room layout ( spacious ) 6th floor nice large bed ( King4AKing ) .

The is a hotel for people who are traveling for work. Strictly business. They do NOT have a nice lobby, lighting or scenery. It was dark and smelled like cheap cologne. Please only book this for work and not fun otherwise please book a resort further on Ashford like La Choncha. Have fun!

DO NOT STAY AT THIS HOTEL UNLESS YOU WANT TO BE ROBBED BY THE STAFF!!! I stayed here for a week, and on the last night before we checked out house keeping entered the room for daily cleaning and i realized my belongings had been missing from the room. That morning we left for the day around 10am and came back at 5:45pm and noticed the room had been cleaned and my LOUIS VUITTON LIMITED EDITION GOLD sunglasses FROM THE VIRGIL COLLECTION had been taken off of the vanity counter and had been missing. That morning I had taken a mirror selfie where the sunglasses were clearly visible on the vanity In the background. The photo had been dated and time stamped that morning at 9:53AM. Despite my photo evidence, and hotel video footage of who entered the room after me which was only house keeping before 5:45pm, the hotel completely dismissed my claim. THIS HOTEL HAS DONE ABSOLUTELY NOTHING TO HELP ME EVEN THOUGH I PROVIDED THEM PHOTOS AND VIDEOS WITH THE DATE AND TIME STAMP CLEARLY SHOWING THE GLASSES ON THE VANITY AREA BEFORE LEAVING THE ROOM. The customer service and management at this hotel Shadelys Ynirio & Desire Walker we're completely unhelpful and when I tried to confront them and file a report about the theft I was immediately pulled into a side room away from the front desk because they wanted to handle this discreetly. I was told the cops were called and coming to file a police report. I waited at the hotel for two hours before I had to leave to catch my flight only to follow up with the hotel manager to find out the cops had never come and the police report was never filed through the hotel. I WAS BASICALLY LIED TO AND SPENT MY ENTIRE LAST DAY IN PUERTO RICO DEALING WITH THIS UNFORTUNATE SITUATION. When speaking to them and showing them the video and photo evidence I was told they were going to look into this and check the camera footage as well as which employee who scanned in and entered the room that day. The hotel manager Shadelys assured me they would be handling the situation just to get me out of the hotel. She also assured me that I would be fully reimbursed for my sunglasses that were stolen from there staff member at the "AC Marriot hotel san juan condado" However, this was not the case. The hotel closed the case after 2 days of "investigating" and came to the conclusion that there hotel staff did not steal anything from me and was told that there was nothing they can do at this time. Three days after checking out of the hotel, they proceed to email me the following instead of calling me: "Good afternoon Mrs. Hernández, Thank you for taking your time and express to us the situation. We completed the investigation with our loss prevention department and unfortunately, we did not find any fact that makes our part responsible in this case. You authorize to receive full Housekeeping service in the check in process and we did our complete protocol with our security team investigating the person that entered to your room to provide that service and no evidence was found. Also, we verified the safe box and was in complete function. As property we understand the situation and your frustration. Reviewing this, as a conclusion we don't have any substantial evidence that can point out to one of our property associates. If you have any question or assistance, you can call us. Is always a pleasure to assist you. Cordially and always at your service, DESIRE WALKER Front Office Manager O: 787.827.7280 ext.7289 AC Hotel San Juan 1369 Ashford Ave. San Juan, PR. 00907"

Booked for 1 night in Puerto Rico!! Have to say I was pleasantly surprised. Extremely welcoming.Upon arrival the front desk manager Salvador came out to personally welcome me to the property. He came bearing many thanks for chosing the property and also offered chocolates. Location is great. Right in the heart of the action. Puerto Rican, Japanese, Jamaican, Mexican restaurants within walking distance. Walgreens, CVS, fast food, boutiques, etc also within walking distance. Beach also less than 2 blocks away. Hotel is spacious and spotless...I mean clean, clean. No weird smells. No mold. All staff I encountered went above and beyond the call of duty. Very welcoming, helpful and full of information. Rooms have no carpet- which I love. Flat screen tvs and also small refrigerators and safes. Parking consists of self & valet. Penthouse is where the action is. When visiting PR....make sure that you visit this wonderful hotel...you will not be disappointed!! I am actually booking a few more nights right now.

Stayed here for 3 nights over Labor Day weekend. The staff is very friendly. We got welcome drinks, complimentary daily snacks, and free bike rentals. The 2-queen bedroom is very spacious with a balcony. (Free) Street parking is available. There are a few restaurants near the area, nothing too impressive. The hotel is located within a 5 min walk from the beach, which is connected to other beaches. The rooftop terrace has a limited view of the ocean, the pool is excellent, and the fitness center is also modernized.

Did not like that you have to step outside the bathroom to wash your hands. Very pricy.

Find a different hotel. This hotel lacks professional management. Complete Amateurs when it comes to customer service or making their guests happy. They don't speak to you face to face or call you, they only text. We booked a room for 5 days, made arrangements prior to arriving for the type of room we wanted, and what we ended up with was a room facing a Burger King Dumpster. If you think you are going to come here and get a view of the ocean, make sure you book a King Suite because otherwise you are NOT getting a view of anything other than a parking lot or a dumpster. Even then, you will ONLY get a literal sliver of a view of the water. Think they will accommodate an early check-in, think again. Marriott Members for over 15 years, travel often and they refused to accommodate us, even though I was willing to pay more or use additional points. They will charge you $45 A DAY as a resort fee, and this is NO resort. The restaurant bar is extremely slow! You can count on getting basic food in about 45 min or more. The carpets throughout the hotel are all stained. The carpet in the computer area is absolutely disgusting, full of stains. The laundry consists of 2 washing machines and 2 dryers for the entire hotel, and the dryer takes about an hour and a half to two hours to actually dry your clothes. Think you will have a microwave in your room, not going to happen --it is communal by the ice machines. And there are no closets in the room to hang your clothes, at least not in the queen rooms. In our room, you opened the very MINI fridge and there was rust all along the base of the unit. And don't expect your bathroom sink to drain normally, ours drained VERY slow and that was a common complaint with other people. The pool area is always full of less than desirable guests, smoking weed all night. The gym equipment is falling apart, literally. If you want to come here for a conference, not a place you bring a group of professionals you wish to impress. Location isn't terrible, but again-- some may not feel too safe with the homeless people that hang around.

This was the worst hotel experience ever! My best friend and I took a trip in July. The first issue was a sunken mattress. We did not notice it upon arrival so she slept in it that night since we did not get in until 12 midnight. The next morning is when we noticed the mattress. She slept in a fetal position all night. I informed staff and they asked if we wanted to change rooms. I suggested they change the mattress instead and they did. That night, there was noice coming from the above room. Sounded like children running and playing. We let it go on until about 11:00 and began the phone calls to the front desk. My friend made 3 with no luck. When I called, they asked if o wanted to move to another room. I immediately said no, move them! The noice stopped after about 5 minutes. During our visit, the room was cleaned only once even though we signed a form requesting cleaning services every day. The trash was not emptied either. I complained everyday and was assured that it would get done. They just continued to provide towels and they even dropped off sheets and other bedding. I did not go on vacation to make my bed and take out trash! Please see pictures!

We arrived at the hotel and was told it would not be ready for a couple hours. We found food and transportation on our own as the staff did not provide any options other than hang out in the lobby. Finally walk inside the executive suite and it was not as advertised. The main reasons for getting the suite was it advertised 2 bathrooms with one having a tub. There was no tub in the unit. No compensation was offered outside of offering us a handicap accessible or smaller suite. The breakfast package was mediocre at best and not worth the price. We weren't advised by staff of the daily credits towards meals and only found out via another lady vacationing there. Not only was this expensive and not the room I was expecting, this was hands down my worst Marriott experience.

They stay was nice but more importantly this hotel released my personal information to a stalker and did everything they could to cover it up. Of course they would deny it but I have been harassed for over a week because of their actions. They had a front office manager named Venus call me only to insult me and say that my story was alleged. She said that it is such a small hotel that they would know... Do yourself a favor and stay somewhere they take your personal information more seriously and securely. I even had someone from the corporate office admit that there are ways that someone could have potentially impersonated me but this hotel wanted to hear nothing of it.

On our 3rd day of our stay at AC hotel San Juan Condado, we found a large bug in our room upon waking up. No food was out and the balcony doors were closed/secured. When brought up to the staff, they noted that hotel policy can only accommodate a $30 credit, and a room change. After repeatedly noting that it was unacceptable and we weren't interested in a room change, we were offered $50 in credit and free breakfast. We were told bugs simply live in the tropics (as if pests were exclusive to the Caribbean...) and there's not much else they could do for us. We requested to immediately cut our stay at the hotel short; clearly Marriott/AC Hotel was not the way to go for any sort of luxury. This reflects poorly on this hotel, as we didn't encounter a single roach during our remaining 4 days across the island. Calling this 4 stars is a stretch and a half.