AC Hotel Tallahassee Universities at the Capitol

Stayed here for a conference. My room was listed as a “premium view” reservation but my 5th floor room faced west looking at a building across the street. I wouldn’t call that premium but I don’t think there was a whole lot to see if I was across the hallway, either. Maybe I’m not familiar enough with the AC Hotel brand but I was surprised by the minimalistic nature of the room. No closet and only two drawers. It was fine since I was a single occupancy but I wouldn’t bring my family here. My only other complaint was the pillows. Way too soft for my liking but I understand a hotel isn’t ever going to please 100% of their guest preferrences. I do want to highlight the staff on being very pleasant and professional. I didn’t meet a single staff member that wasn’t smiling and friendly. I appreciated that. Finally, I enjoyed the proximity to Cascade Park. I enjoyed walking it when there was downtime in the conference.

Best hotel in Tallahassee. Room floors were not cleaned to my liking. Tons of hair on floor. I typically clean my rooms anyway upon entry. Hope to see improvements next time. Otherwise, like the location and amenities. Hard to find in Tallahassee.

Paulina is an absolute gem! Her smart, friendly, and charming vibe stole my heart. Traveling the world, I’ve never met someone so amazing at making you feel welcome. From perfect drinks to flawless service, she made my food, drinks, and time unforgettable. The hotel’s brilliant for hiring such a professional star! I’m already excited to come back and bringing all my friends. Thank you, Paulina, and thanks, AC Marriott for the easy, perfect experience! Highly recommend!

My colleague and I were staying at the AC Marriott in Tallahassee on Friday night. The staff and the amenities were incredible. Our valet Ed was also very helpful with unloading our bags and helping us with directions. It was overall a great experience, and we would definitely stay here again.

We were going to Charlie Park this morning and had a great experience! The staff is always friendly and professional. Our valet Edward, was great and helped guide us to the restaurant. He also gave us some wonderful breakfast recommendations.

I was staying at the hotel with my dad and we had a great time. Lucas from the valet truly made our experience special. He was so friendly, easy to talk to, and provided great conversation every time we saw him. He made the valet process completely stress free.

My wife and I spent a night here really just to get away from the kids for an evening. It was my wife’s birthday and we had reservations at Charlie Park on the roof. I think the hotel is relatively new. The young lady at the check-in desk was very nice, informative, and welcoming. The room itself was comfy and clean. If the Marriott people read this, in room #401, there is a spot over the window that looks like a possible water leak. And some Sheetrock tape is peeling off the ceiling in the shower. The only constructive criticism I have for the property is turn down the music in the lobby and/or at the valet check-in. On the 4th floor, we could hear the music all night long. Like it literally played all night and into the next day and it was a little disruptive when trying to go to sleep. Other than that it was a pleasant stay and I’d definitely recommend this hotel to others.

I love staying at the AC Hotel because the rooms themselves are very nice, but the housekeeping is consistently disappointing. The floors are never swept, the trash isn’t taken out, and the linens are not changed between stays. This happens every time I visit this location, which is frustrating for a hotel of this caliber. On a previous stay, I was compensated with 1,500 points, and on September 28, I was given 500 points. Unfortunately, these small point rewards don’t add up to anything useful—certainly not a free night. Today I called the front desk and was told my concerns would be passed along to management, but that response feels inadequate given the ongoing issue. This hotel is far too nice not to provide proper housekeeping services. Management really needs to address this, because guests should not have to repeatedly deal with such poor room maintenance. Joanie Bradwell