Laura Mitchell
Google
Lovely stay but be careful with valuables
I had a great stay at AC Village – the hotel is beautiful, clean, and peaceful, and the staff were friendly and helpful throughout. However, I do want to flag something that happened during my visit in case it helps someone else.
Unfortunately, a necklace of mine went missing from the room. I had left it on the dressing table – a very obvious spot – and when I returned, it was nowhere to be found. I immediately informed reception, and the woman I spoke to was very kind and reassuring. She explained that the cleaners have worked there for years, are highly trusted, and that nothing like this has ever happened before. While I completely understand and don’t want to place blame, especially as it may not have been the cleaner, the truth is that we just don’t know. And neither does receptionist.
I’m not writing this to cause trouble or point fingers, but simply to advise future guests to be extra careful with their valuables and ideally store them in the safe, even for short periods.
Aside from this upsetting moment, everything else about the hotel was genuinely amazing, from the pool area to the comfort of the rooms. It’s great value for money. I would definitely come back again, but I’ll just be a little more cautious next time