Accom Noosa

The Accom Team were incredible in supporting us with access and arrangements to assist my husband, who required support navigating the complex for health reasons. They were consistently supportive, accommodating, and helpful. The venue itself was stunning, set in a beautiful location, and the apartment was fabulous. We had a wonderful stay and are very grateful.

We have used Accom Noosa twice consecutive years and I don’t think it will change. The personal service I receive is above par. I have been accommodated in everything I have asked for. The unit. Which is our favourite unit. Was requested and they made it work. The rooms were spotless not a thing was out of place. The view breathtaking but most of all was the service I received. The warmth and genuine kindness by the two ladies at the office was lovely. I called to ask about what type of coffee pods i would need to buy. They quickly ran upstairs found out and texted me the info but then said not to worry as they will provide us with as many as we need. Just a simple text made my day and showed me that the Accom Noosa Ladies do an exceptional job. I tell you if you want a stress free time away you won’t go wrong with Accom Noosa.

We recently booked unit 221 at the Sebel Hotel Noosa through Accom Noosa. The recent renovations are impressive, and the unit showcases beautiful decor. However, upon our arrival, we discovered that the toilet door was under repair, which made accessing the bathroom uncomfortable, especially given its proximity to the kitchen. Additionally, the floors were quite sandy when we checked in. The staff addressed this promptly, and we appreciated the fresh sheets that were provided. Unfortunately, we encountered further issues with the shower drain, which did not function properly and led to water flooding the bathroom floor and further spilling into the bedroom flooring. While the advertisement stated that the unit included air conditioning, we found it wasn’t working at all, we couldn't get the temperature below 26 degrees, making our stay uncomfortable due to the humidity. On our last night, we experienced a persistent beeping from the fire alarm and were advised to wrap it in a towel to silence it, which was quite disruptive. In summary, the location is excellent, but there are several maintenance issues that need to be addressed to enhance the overall experience. Accom Noosa have mentioned compensation however have not further engaged.

The customer service received from the very start to being at the property and all communication has been outstanding and I wanted to specifically call out Sharon as she has been brilliant. Had a more difficult group reservation with family etc to manage and Sharon throughout has gone the extra mile and made a great difference - thank you!

Brilliant stay. The staff were incredibly professional and helpful through out the stay. The property itself was position perfect, clean, well maintained and had everything you could think of. Well done team Alloggio.

Our booking was made 10months in advance via Accom Noosa to stay at the Sebel. On arrival we discovered the complex was being renovated and the lift to the block we were in was decommissioned. The room was located up three flights of stairs. As we had a person with a disability in our group we asked to be relocated to a room located in an area that was serviceable by a lift. We were told there were no other rooms available and there was nothing they could do. There was no prior warning that the lift was inoperable even though there was a notice on the lift saying it will be out of action from October. The complex is like a construction site and we had to go down to the basement carpark to access the stairs to block 4. There was no accountability taken by Accom Noosa to fix this. We will never ever book through them again. They ruined our stay in Noosa. If you have a booking for the Sebel and you are in block 4 and you are not able to climb stairs or you’re not able to carry luggage up three flights please check before setting off. If you are in a wheelchair you will not get access to your room. The construction areas are not properly fenced off and there were tripping hazards on the stairs.

Wonderful accommodation fantastic service from the staff, in particular Sharon Collison, she was very helpful with all the information when we were making the booking and super helpful when we were in Noosa. Thank you Sharon

A thoroughly enjoyable holiday. Unbelievable location, facilities and staff. 10 out of 10. Definitely will be back