Accom Noosa

We have used Accom Noosa twice consecutive years and I don’t think it will change. The personal service I receive is above par. I have been accommodated in everything I have asked for. The unit. Which is our favourite unit. Was requested and they made it work. The rooms were spotless not a thing was out of place. The view breathtaking but most of all was the service I received. The warmth and genuine kindness by the two ladies at the office was lovely. I called to ask about what type of coffee pods i would need to buy. They quickly ran upstairs found out and texted me the info but then said not to worry as they will provide us with as many as we need. Just a simple text made my day and showed me that the Accom Noosa Ladies do an exceptional job. I tell you if you want a stress free time away you won’t go wrong with Accom Noosa.

Brilliant stay. The staff were incredibly professional and helpful through out the stay. The property itself was position perfect, clean, well maintained and had everything you could think of. Well done team Alloggio.

Our booking was made 10months in advance via Accom Noosa to stay at the Sebel. On arrival we discovered the complex was being renovated and the lift to the block we were in was decommissioned. The room was located up three flights of stairs. As we had a person with a disability in our group we asked to be relocated to a room located in an area that was serviceable by a lift. We were told there were no other rooms available and there was nothing they could do. There was no prior warning that the lift was inoperable even though there was a notice on the lift saying it will be out of action from October. The complex is like a construction site and we had to go down to the basement carpark to access the stairs to block 4. There was no accountability taken by Accom Noosa to fix this. We will never ever book through them again. They ruined our stay in Noosa. If you have a booking for the Sebel and you are in block 4 and you are not able to climb stairs or you’re not able to carry luggage up three flights please check before setting off. If you are in a wheelchair you will not get access to your room. The construction areas are not properly fenced off and there were tripping hazards on the stairs.

We were extremely disappointed with our four week stay at a Pisces Apartment property and do not recommend it to others. Communications with Accom Noosa (property manager) and the Owner through the property manager were frustrating, with communications often not returned or followed up. We were given incorrect gate codes and there was no physical key to open the pedestrian gate in the event the gate system failed, which it did on our fourth day, locking us out of the property. The owner refused to provide a key for the pedestrian gate. The coffee maker was broken, and the owner refused to repair or replace it, so we had no coffee maker for 4 weeks. The drains in the kitchen sink and ensuite bathroom stunk. It took multiple treatments with a drain cleaner which we purchased, over the course of the first week to get them odour free. The glassware etc. had a greasy feel to them so multiple dishwasher loads were required before use of the kitchen dishes. The TV is old, and the speaker was broken so it constantly vibrated and distorted the audio while watching TV. The “Insinkerator” was broken, and barley scratched the skin of a lemon slice, let alone pass it. The common use BBQ grills required significant maintenance, so we never used it. We spent a significant sum of money for a one month stay where we were extremely frustrated by the complete dismissal of our requests by the Owner and with Accom Noosa’s passive efforts to address our concerns. As a property manager they failed to advocate for our needs as renters. If we had done our homework and read previous reviews, we would never have booked this property or any Accom Noosa listing.

Excellent place, location and customer service! Highly recommend!

Incredibly kind customer service, really human and personable communication. I was a guest at Accom Noosa for only a week, and after I left, there was a complete mishap because a parcel arrived for me at the property. Accom Noosa kindly looked for my parcel so carefully, and called me the same day. Their efforts were way above what many would have done. Thank you so much.

Have been using Accom Noosa for a number of years and the customer service has gradually been getting worse however this year it’s absolutely terrible. We were notified 4 days before we were arriving that there would be scaffolding and construction work going on. Strong paint fumes, loud construction noises and a lift out due to said works. Accom Noosa has made no attempt to make the stay any more enjoyable and are charging normal high season rates for a sun standard experience. Very disappointed and don’t believe we will ever use them again.

Have been a regular at Fairshore for a number of years enjoying the location and facilities. Sadly our recent stay this month (November) did not meet expectations relevant to the costs incurred. Unit 16 was our allocated accommodation. Mould in numerous spots, disgusting dirt under the beds, window screens covered in webs and dust, bathrooms really smelly, generally very poor all round. House keeping needs serious attention. I hope this can be rectified asap.