Ace hotel

Very off-putting attitude from the employees. We came as a tour group and there were people who left their trays on the tables at breakfast time. I am not responsible for the tour and the group, I'm just a tourist. I did put my tray in the right place after I was done. And yet I was told to gather the trays myself, one of them told me that she is not a dog. Do I look like a dog then? Why am I supposed to gather them even though I already did put mine in the right place? I told them that I understand the group's doing was wrong, they didn't seem to listen though. They were really rude. Me and another tourist gathered the trays by ourselves- we both had put our trays in the right place. They could have told the responsible people, but no, they chose to reprimand me instead. I could understand it if they told me nicely, they didn't do that either.

This is a terrible hotel; the staff is rude, especially the breakfast staff. There's not even water in the rooms, and the sheets are tattered. You'd feel better staying on the street. We came with a group, and even if it were free, this isn't a hotel I would choose. I wouldn't recommend it to anyone 🤮

The hotel is pretty far away from the city. The beds were clean but the room itself was pretty dusty, the AC was also not working properly. The bathroom smelled weird, it was disturbing. Breakfast was alright. Overall the room didn't feel clean but the stay wasn't uncomfortable

The Hotel: The building itself was nice and well-maintained, with 24/7 front desk staff always available to help. There’s an elevator, though it’s on the smaller side—perfect if you prefer not to take the stairs. A cozy dining area is available for breakfast in the morning, and there’s convenient parking located right next to the building. The Room: I stayed on the third floor, which uses key card access. The card also powers the room by inserting it into a slot near the door—a cool energy-saving feature. The room included climate control sensors for heating and cooling, though I preferred to crack open the window for a bit of fresh air. It had a comfortable queen-sized bed and a private bathroom that met all my needs. The accommodations were excellent overall! While the TV was a bit small, it didn’t bother me. I especially appreciated the abundance of power outlets throughout the room—very convenient for charging devices. Staff: The staff was friendly, welcoming, and helpful throughout my stay. Breakfast: Breakfast was served in a light Parisian style—simple but delicious and satisfying. View: My room offered a beautiful view of the mountains, which added a lovely touch to the stay.

We were informed a couple of days prior to our arrival that the air conditioning does not work, which was too late to find another hotel. We asked if a fan could be provided and advised that they do not provide fans which is very disappointing considering the temperature is around 30. Degrees

The room was very dirty. They didn't even give me hot water, they said I could only have it for breakfast and I couldn't drink water all night. The rooms, toilets, sheets and walls were very dirty. Actually there were a lot of stains on the sheets and under the sheets, we changed it to a new one but it was also dirty and the biggest problem was that there were a lot of male and female hair/body hair under the sheets, it was disgusting, we couldn't sleep in the bed, my friend sat on the chair and slept for 1 hour because of that and I slept for 2-3 hours. We paid for this hotel and at least the hotel could have been clean. This hotel is just a waste of money, please don't go there because if you do you won't be happy there. They didn't even give me hot water. Can anyone believe it?! It was really horrible

Hi All...my review is the right one on this hotel. It's very nice for a low cost budget. From the Netherlands booked 2 night and after a long exhausting trip of 12 hours driving... we found rest in this hotel. All I read in the negative reviews i didn't see any of this... Location: a bit away from center Annemasse means less car noices. 20 25 min max to Geneve that's awesome. Rooms: Small but nice. Of course there is always improvements .. Tips: To be sure of eliminating the complaints of cleanliness control always after guests left... clean bedsheets and use of vacuüm cleaners. In my experience there was nothing to complain about it. We booked it last minute all hotels full on Easter weekend and we were able to have a 3 beds room. Staff: very friendly and kind. They will do their best to help. Only impatient guest don't make their work easy. Thank you lovely staff, for helping and arranging a partial refund agreement on breakfast not taken. You need to speak French. However English speaker available.

Ok firstly it's located in a remote place and it looks really like a prison/mental health hospital. The rooms are ok but when they clean, they just fold the bed sheets and towels without changing them. We went as a school and we ate breakfast that was not nice. It didn't have any variety and it didn't consist of a lot of things... At some point the telephones inside the rooms stopped working and nobody would help us. It also smelled weird. Wouldn't recommend staying.