Acne Studios Eastern Columbia Building

I purchased a pair of jeans a few weeks back, cold washed them once, and then hung dry them. After that first wash, something had clearly gone wrong with the denim. It took on a wavy, dimpled appearance that was especially noticeable in the seat, so I took them back and explained the problem to one of the saleswomen. We compared my pair to a new pair in the store. She said the new pair also had a little dimpling, but allowed that it was significantly better in appearance than my pair. To me, there was no comparison. The new pair sat flat against my bum with none of the dimpling effect that I had noticed on my pair. Even so, she said she didn't think she would be able to take mine back as she wouldn't consider them defective. If a terrible wavy puckered quality to denim post one cold wash and hang dry isn't a defect, what is? She offered to run the problem by her manager who spun some story about the seam lengths of my pants matching the seam lengths of a new pair and as a result there was no manufacturing defect. Whether the seams were or were not the same length is irrelevant when it was clear from comparing my pair and a new pair that the fabric was not right. After going back and forth with the manager, I eventually gave up and told him that he hadn't been very helpful, to which he responded with a flippant, "that's unfortunate." I'd expect better customer service with a purchase at any price level, but for $260 jeans with tax, they should have made things right.

Excellent customer service! Johan was very nice and helped me pick out styles I was interested in. Highly recommend!

not the best shoes for the cost. denim is.. ok. shirts, jackets/coats are flyyy. I agree some associates can have several seats. keep going back nonetheless.

I like the quality of Acne brand T shirts. Aesthetically pleasing windows and interior of the store. Go visit them.

Great place to go and buy a pair of $500 white sneaker that have already been "pre-scuffed" by factory workers in China.

The team is really not serious, better shop online.

I love Acne Studios, but some of the sales people need to drop the act.

Excellent shopping experience cafe great too

Acne Studios is a wonderful experience. Their minimal showroom in Downtown is a marvel, and I really enjoyed shopping here. At the front I was greeted by Arthur, who guided me through the floor because it was my first time visiting. I was on the hunt for some new denim and they helped me find my size right away. I appreciated all the workers there and their top notch customer service. I was in and out quick with some new pieces I'm excited to wear, and I will definitely have to stop by again soon! Their footwear is calling my name. Thank you!

Super cool items. Need to pick through to choose the right pieces. I rang a bell to go in as I think they are using that to keep track of customers. I don't think they had many people working. The visual merchandising is on point and the product selection is different from each Acne.

Extremely enjoyed my experience here! I was expecting to walk out with nothing, but ended up walking out with 4 pieces because of Johan's amazing customer service! Johan was super friendly and recommended me a few different pieces that were similar to what I was looking for since they didn't have the ones I wanted in stock. And I ended up taking all the ones he recommended!

Shoutout to Ben, kind and super quick. Helped me on the phone and in person, 10/10. Love the denim.

Very disappointed in this store the employees are very rude and pretentious, not a good shopping experience, won't be coming back

Da best. All the associates are so ooo nice and down to earth. Incredible staff. Incredibly nice and caring. Not sure what some of these other reviews are about.... But if you're at Acne, you probably know what to expect. Incredible designs and quality at the known market price. No regrets when buying an Acne product that's forsure. Plus have you seen their mushroom?? Probably one of the best retail store designs in downtown

Very friendly and helpful staff. I walked in and was greeted immediately and asked about my needs. Staff showed the epitome of good customer service by asking me questions and pointing me to items that fit my descriptions. Everything was brought to my room and I was checked on and given advice about how certain items looked, whether it be positive or negative. The clothing is of good quality and everything was organized and not overwhelming. Street parking only however.

This is for the store on melrose, THE WORST CUSTOMER SERVICE. Went in, they didn't have the jeans I saw online because they have a tiny selection in the boutique, most styles are not available so there's really no point in shopping in store. A salesperson named Rose told me she would order the jeans for a trip I had coming up. I assumed it would be handled without having to check in on her. The day the jeans are supposed to be there I call the store and no one has ordered anything for me. The person I spoke with had no record of any order being placed. Save your time and buy it online or go elsewhere, they should close this store all of the associates are brain dead and could care less to actually serve the customer.

The quality of denim here is top notch. You won't find jeans that are much more well made and flattering. Service can be a bit hit or miss. I've had some amazing retail associates here who take time to find you the right cut for you, but, sadly, I've also have had associates who wouldn't help me out at all. This is a classic case of "the product is worth putting up with the (sometimes) terrible service". If you're into $300 Danish jeans, this is the store for you... regardless of who's working that day.

Best denim ever made. After discovering this store in Sweden several years ago I've never purchased any other denim. I love coming in just for the staff, especially Alexis. She's beyond helpful and very caring.

Such a fancy place with fabulous decoration and many collections to choose. There is a cafe literally near by. Service guys are so nice and handsome! Love their water as well! I love every piece of clothes here!!!

If I can put no stars I would. Right from the get go, couldn't shop in peace without having all the girls follow me. Employees are rude. Should really teach these girls good customer service. Who the hell hires these girls ? Lol. Overall, love the clothing but horrible service.

I have a dear friend that I've known for over 10 years. She is a painter. Her whole life revolves around art. She was with a douchbag for almost all of those 10 years that I've known her, till recently. He also (claims to be) an artist. Me? I think the guy is a talentless loser. He LOVES Acne Studios. He loves techno music and wearing silver shoes. He thinks he knows everything but really knows nothing. He's never worked a day in his life but expects the woman he's with at the time to support him in whatever he does or wants. Did I tell you he loves Acne??? Acne is a Swedish label that attracts the "I'm cooler than you" crowd. The problem is, they're not. They manufacture out of China. I'm in the textiles biz and to say that manufacturing in China is just as good as the US or Europe , is a joke. The quality is poor and never consistent. Not only that, Acne design is just laughable. I walked in here with the hopes of finding modern, high quality clothing but what I found was shiny gold parachute pants and a blazer for $600 with no lining. Not even a polyester one. Gold not your color? How about a slashed up white leather jacket for $3000??? I honestly don't know how this boutique is gonna do downtown. Unless our neighborhood starts attracting The Sprockets from that Saturday Night Live skit https://www.youtube.com/watch?v=QHZR9SA5pOg I don't see this ending well.

To the Yelpers that feel it's "racist" to not prefer items made in china, you really should remove your head from your ass. Are you aware of the working conditions in the sweat shops these high end companies employ to produce their goods? Are these conditions tolerated in America or Sweden? Are that you that blind? As I've said, they could charge the same amount, and still have them manufactured in a country NOT on the Humane Societies 10 worst countries list. Just 6 months ago Acne was forced to stop using 1 specific company in China because of the "rabbit farms"....look it up, it's a disgusting read. To label my bias, to not use Chinese manufactured goods as "racist", is sheer stupidity and ignorance. The sad part is, this market, the $250 jean buying types, have the where with all to have beautiful, hand made jeans made for them, all for $250. Your standards have fallen so fucking low that your content with being gouged just to have an "acne" label. Which is sad. You hold the power. Demand quality products manufactured in a country that treats their workers humanely. Period. You are NOT the bottom feeders, buying Levi's at Macy's and sweaters at Target. Demand more, your $250 deserves it.

Came in just to browse. Super glam, absolutely beautiful clothing and awesome customer service. 2nd store to open in the states, Acne Studios is apparently based from Stockholm. A must visit for shopaholics. I think I need to apologize to my wallet in advance. Thank you to Bret who was super kind and informative. Received a free tote which I really appreciated. Will be sure to bring my friends along. Did I mention how absolutely stunning the clothes are here? And the venue is spot on beautiful overall.

Agree with Sam, below. The China hatred is just ignorant. COUNTLESS luxury brands are all Made in China now and many want to move there because of the quality of craftsmanship that is available. China doesn't mean cheap. Sure there's a markup at Acne but welcome to retail. You're paying for the brand aesthetic and their fit and tailoring, which I think is top notch. Also many of their goods, like shoes, bags and even some jeans are made in Italy and France. This is a great store that is not for everyone but if you're a fan of the brand and the aesthetic you will certainly love it. It's not a one stop shop but more curated and conceptual. I've owned many Acne pieces for years now and have always been impressed with the quality and longevity. This is a huge win for DTLA and I hope it continues to draw many more similar retailers.

Yelpers can be such haters. If you shop at Macy's, you will probably hate this place. If you shop at Barneys or are a denim addict like me, you will probably like it. I visited the Acne Studios DTLA store for the first time today and had a really pleasant experience. Cody, a sales guy, was the first person to greet me; he spoke enthusiastically about the brand and the store itself. I was in the market for a new pair of jeans, and he helped me find a pair I like. Warning to the ladies: Acne doesn't do vanity sizing. I normally wear a size 26 in Current/Elliott, 7 for All Mankind, and Citizens of Humanity. I had a minor struggle getting myself into size 27 Acne skinnies; size 28 was much better. Good thing they have boyfriend jeans because that's what I ended up buying. Note to the haters: The jeans I bought are made in Europe. Nice touches: If you're a serious shopper, you will be offered a fancy bottle of Danish water (your choice of still or sparkling). They also do hems and minor alterations in store.

Nice place but the clothes are straight ugly!!!!!!! not to mention over priced! What a terrible name? Acne really? Made in china should not cost this much! Nothing new nothing special!

Wow! What is up with all of the China hating below? Chinese clothing manufacturing has totally changed int he past ten years, and it seems pretty racist to assume something is low quality because it was produced in that country. I say this having traveled there for a month and visited textile and ceramic production factories that had incredible craftsmanship.

I recently purchased a shearling biker jacket, Aria and Johann were one of the most helpful staff you'll meet! Aria was so kind and helped me try on different clothes, very kind and professional staffs! Love this store.

Never underestimate the power of Swedish jeans. Their staff is very helpful, smart, and good looking; which is something really hard to find -particularly in LA.

Okay, I love the style and the clothing but the employees do not understand space. I was trying to shop around and one of the ladies working there would not stop following me. I was going to buy a few things but just got fed up with the fact that I couldn't shop without someone hovering over me.

WORST EXPERIENCE. Do NOT get jeans tailored at this store! Buy them and take them elsewhere. Staff do not know how to properly pin a pair of jeans based on customer instructions... and you end up paying the price for it. The manager doesn't even care to do anything to fix the issue. Instead she just offers some generic BS argument. You would think paying $200+ for a pair of jeans would buy you some level of customer service and expertise but think again. WORST CUSTOMER SERVICE. Shame...

I love what DTLA is transforming into and ACNE adds to this transformation. DTLA neeeeeeeeds more stores like ACNE! So basic/minimal but SO loud in style and quality. I've drooled over Acne pieces via magazines, pictures, etc. but it was so nice to see their collection organized in a beautiful location.

Beautiful store to house beautiful clothes. Helpful and cheerful staff. Acne Studio's presence is sincerely appreciated to provide downtown a righteous haven for good design and beautiful products.

I'am the guy who first walked in and said "$220 for sweat pants?!" Then later walked out with the some fresh all leather blacked out kicks which I love. Pricey clothing but everything is made with taste and quality in mind. The store layout is very psychedelic but somehow functional. Check them out they have some sweet pieces and cool vibes under the classic Eastern building :)

the staff is very helpful and nice and arent rude if you have sizing questions! they even offered me sparkling water. beautiful interior and clothes that are well worth the price!

Nice clothing but no diversity in advertising, typical Swedish branding.

I purchased a pair of jeans a few weeks back, cold washed them once, and then hung dry them. After that first wash, something had clearly gone wrong with the denim. It took on a wavy, dimpled appearance that was especially noticeable in the seat, so I took them back and explained the problem to one of the saleswomen. We compared my pair to a new pair in the store. She said the new pair also had a little dimpling, but allowed that it was significantly better in appearance than my pair. To me, there was no comparison. The new pair sat flat against my bum with none of the dimpling effect that I had noticed on my pair. Even so, she said she didn't think she would be able to take mine back as she wouldn't consider them defective. If a terrible wavy puckered quality to denim post one cold wash and hang dry isn't a defect, what is? She offered to run the problem by her manager who spun some story about the seam lengths of my pants matching the seam lengths of a new pair and as a result there was no manufacturing defect. Whether the seams were or were not the same length is irrelevant when it was clear from comparing my pair and a new pair that the fabric was not right. After going back and forth with the manager, I eventually gave up and told him that he hadn't been very helpful, to which he responded with a flippant, "that's unfortunate." I'd expect better customer service with a purchase at any price level, but for $260 jeans with tax, they should have made things right.

Nice Modern Store. Attentive Salespeople. Love Acne for their Leather jackets, jeans, etc...but some of the stuff is too $$$ for what its worth. Hard to find street parking unless you want to pay $5+ for parking garage for 1/2 hours worth of shopping. Overall, decent and nice place to find quality menswear sometimes

My favorite! So happy the LA spot is here. The manager of the store was incredibly sweet and helpful as well.