Erfan M.
Google
I honestly have never experienced anything like this. Jennifer shouted at me on the phone just because I asked her to repeat what she said, something completely normal. She then laughed at me as a customer, which was incredibly disrespectful.
Jennifer also told me they had no more time for tonight because they were “closing early,” but that simply wasn’t true. I checked online and it clearly showed they still had two more shifts after mine. When I mentioned this, she claimed they were fully booked — even though the system showed each of those shifts still had around 17 open spots.
If someone doesn’t like their job, customers shouldn’t be the ones paying for it. Management seriously needs to review Jennifer’s attitude and how customers are being treated. This was easily one of the worst service experiences I’ve had.