Jeanine MB
Google
One Side Tops, One Side Abysmal
This review is for two separate aspects of Active Adventures, one is the administrative side and the other is the outdoor adventure side.
The outdoor adventure side is five star. I took the 2-week South Island Adventure and the guides were first-rate. They were experienced, timely, knowledgeable about all aspects of outdoor New Zealand and simply made the trip, next to New Zealand itself. All I had to do was show up each morning at the appointed time and they managed the rest. I had a fabulous time.
The administrative side is zero stars. I booked the Milford Track Adventure for Nov 04, 2024, on April 02, 2024, and made the final payment in July 07, 2024. The terms are full payment must be received 90 days before the adventure. On Sep 18, 2024, 47 days before the adventure, I was notified that Active Adventures cancelled the Milford Track Adventure. The reason was vague, that they didn't have enough bookings to operate the trip. That doesn't add up because they would have known that 90 before given the payment requirement. Nonetheless, the trip cancelled. In the months of planning this trip I had several other add-ons in other parts of New Zealand and South Korea. Their cancellation caused a great deal of rearranging of my schedule at significant cost. Also, I was unable to change my South Korea plans and that meant I missed the last two days of the South Island Adventure. I was directed to Active Adventures from another tour company. They intervened to make certain I was treated as fairly as possible under the circumstances, and that helped. However, this cavalier cancelling of their Milford Track adventure and the vague reason for doing so is the reason I will not do business with them again. Traveling to New Zealand from the USA is no small effort. It takes planning and funds. Active Adventure didn't seem at all concerned about that. As you'll see as you read the reviews, I'm not alone in having Active Adventures cancel on short notice. I suggest thinking twice before using this outfit.
Date of experience: 10 November 2024