Acustom Apparel

Genuinely a wonderful experience. Alex and the team truly took the time and patience to listen and understand the vision. With a whole host of fabrics, materials, finishes and colors - made this vision into reality. Stunning results, wonderful and personable people and a phenomenal experience - I wouldn't go anywhere else!

Long overdue review here. Alex and his master tailor, Mario, were absolutely amazing. They got me out of such a tight jam with my tux just a week before the wedding. They got me a customized shirt, a re-worked suit in a short amount of time. Not only that, they're such great people and Alex is a super helpful and communicative. Huge thank you to both of them for making look presentable on my wedding day!

Alex, you (and your green tuxedo jacket) are an absolute legend. Long story short, my wedding would not have been what it was without Alex's support/kindness. He is a genuinely GOOD person. I can't wait to return to get fitted for my next special occasion. Highly recommend Acustom Apparel for a retail experience that will exceed your expectations. Cheers to you Alex!

I first went to Acustom about 2 years ago after struggling to find a suit that fit me properly (I have a slim frame with mild scoliosis making it more challenging). Going to Alex exceeded my expectations, he delivered a suit and accompanying shirts with exceptional fit and quality. Since, I have repeatedly gone back to Alex for all my suiting/shirting needs. I recommend anyone looking to elevate the fit and quality of their wardrobe go to Alex and the team at Acustom.

My experience at Acustom Apparel was incredible. Alex couldn’t have been more attentive and accommodating. It was wonderful to talk through my preferences for my wedding suit while learning a lot from Alex about style, material, and the process of making the fine suit I bought. I highly recommend this business for anyone in the market for clothes that turn any occasion into a special one. Look no further than Acustom Apparel!

Since first going to Alex and the Acustom team about 4 years ago, my experience of buying suits/formalwear has been nothing but first class. What sets Alex apart is that he serves his clients as a fashion consultant, and works with you over time to 'build a wardrobe'. He knows exactly what you have, what you like to wear, and what you should be adding to the repertoire. From the quality of the product, the overall in-store fitting experience, and the promptness of delivery - I cannot recommend this business enough.

I went to Acustom for my wedding tuxedo - 10/10 would do it again. Alex + team were phenomenal throughout the whole process, offering valuable guidance and feedback without any of the pressure of "upselling" that sometimes comes with similar establishments. I've since gone back to round out other parts of my wardrobe, including alterations. Consistently excellent service.

Outstanding Tailoring by ACustom Apparel! ACustom Apparel in New York went above and beyond to create a stunning custom suit for my boyfriend, just in time for a wedding. Their team showcased exceptional skill and attention to detail, ensuring a perfect fit and top-quality craftsmanship. We are incredibly grateful for their dedication and quick turnaround, and we highly recommend their services for anyone in need of exceptional tailoring. Thank you, ACustom Apparel, for an amazing experience!

This is the best place to buy custom made clothes in NYC. Alex is an old school customer service professional, that's not easy to find.

Best customer experience of my life~ Alex and Wylie are simply awesome human beings. My fiancé is a fashion designer, and we both agree it does not get any better than this, for the beautifully executed artistry, in tandem with really fair prices. I can not wait to sport my gorgeous & singular blue suit at my wedding! Some places meet your expectations - Alex and Wylie undoubtedly exceed them. :)

Really like the product. Quality stuff. Had an ordering issue recently, but Candace was extremely helpful in quickly rectifying. It's tough to get someone on the phone there, so get an email address when you order.

Professional, thorough, extremely responsive (ended up literally texting with Alex about my suit), and the suit itself was gorgeous and perfectly tailored. IMO, really hard to beat Acustom, even within a multiple of their price point.

Outstanding. The guys contacted me several times to make sure they got the particulars right, and to make sure I understood exactly what I was describing. The interaction was pleasant, relaxing and a bit fun. When the shirt arrived it was as PERFECT as could be. These folks are outstanding. I definitely would recommend to any one who is curious.

I bought my suit for my wedding here. Amazing customization options along with expert guidance. It was a fun experience. Everyone there is super friendly. Most importantly, the suit came out perfect. Highly recommend.

My husband and I found this store while on a trip to NYC. My Husband walked in while on a stroll through the shopping district SOHO. He said it looked like the type of menswear store that we typically see when I'm in London but can't afford. After looking at some of the different products, a stylist explained to me that they use a 3d scanner to download all of the measurements and make custom clothing for men. After looking at the quality of their goods and seeing another customer trying on his finished jacket (looked amazing) we decided to try it out. The designs, styles and customization looked very similar to what's available on Saville Row in London - however the process was much simpler (I think we were there for a total of 30 minutes) and most importantly it didn't involve a tailor feeling up my husband's crotch with his tape measure. The pricing was also Crazy- less than 1/3 the price of suiting in Saville Row. Their suits start in the $800's and went up to about $1500. I asked the stylist how it was possible and they explained that Acustom's technology drastically streamlines the manufacturing process and also improve the fit of their products (thus lowering tailoring costs). I also loved that they offered more than just traditional suiting. My husband loves his bright colored weekend pants (he usually wears bonobos) and Acustom had a full range of colors of washed chinos. After we choose what items we wanted, a stylist led us through their in-store app and allowed us to customize each product- we had a lot of fun choosing the linings and thread colors for a blazer (we choose a brown harris tweed that had suede elbow patches). Each product had enough customization options to make it feel unique but it wasn't so overwhelming. The stylist was also very helpful with her thoughts on what would look best on my husband and what was also generally in style. My husband then got into their changing room and was 3d scanned - in and out in 2 minutes. Acustom had no problem with shipping abroad (and you actually save on tax!). They told me that after he gets his items to reach out with any fit comments or changes, and afterwards they would work with me to design more products for him.

I bought a suit here for my wedding and could not have been happier with the experience. I was busy this year and ended up getting the suit about 4-5 weeks prior to the wedding date. The process was really easy: I walked into the store, received great guidance, got my measurements, and was all set. There was a little concern about getting the suit done in 3-4 weeks as planned, however Acustom Apparel came through and had me set the weekend before my wedding. If anyone is looking for an amazingly tailored, high quality suit, look no further!

It was a mystery to me when I stepped in, which really added to the experience. Let's just leave this one with a 5-star review and the comment, "You've never experienced anything like it." Custom is the way to go if you can afford it.

Met with Jamal, who is one of the owners of the business was there to help me with the body scan. They use a technology to scan your body so that the measurements for your shirt/suit will be tailored for you. As we discussed fabrics and additions for the suits and shirts, he served me a nice shot of espresso. Overall, the experience was great and Jamal was quite knowledgeable about clothing. They have tailoring for both men and women and the whole process was quite pleasant and civilized.

I found acustom apparel by accident. And I'm glad I did. The "hook" of this place is this: they use a digital body scanner to fit you for suits, shirts, jeans and any other apparel. What you should know about the place: Despite the technology being pretty cool it's very functional. They store your measurements and can give you perfectly fitting apparel wherever you are. Wow What will make you come back: The staff. Everyone I spoke to really stood out in their own way. Genuine, personable, knowledgeable and at all times professional. They spoke candidly and weren't gimmicky like a corporate homogenized clothing store. Special mention goes to Prince; the wardrobe specialist--I told him I was moving, told him I needed the suit to be taken in again and whatever I asked he was able to accomplish, really strong stuff.

I have been really happy with this place. I originally tried it out after getting a great deal offered on Gilt for a suit. I subsequently have gotten a pair of jeans and shirts. The jeans are the best fitting pair of jeans I have ever had (I mean they should be as they are custom made but still) and my favorite jeans I have owned. The suit has gotten tons of compliments, more than other more expensive bespoke I have purchased. The customer service has been great. Everyone I have worked with there has been friendly and helpful. They also are knowledgable of current styles and designs and help me think out what will look good. When the first of my shirts came back and there were a few tweaks I wanted to it, they worked with me to get the fit perfect without complaint. The prices are also lower than what I have found at other bespoke shops, but I don't get any impression whatsoever that the material quality is lacking in any way. The body scanner technology was easy and cool. From my view, it did a better job taking my measurements (which are difficult based on my body type) than any tailor I have ever used. They also have been designing new products, which is great, its not just suits and shirts. Stoked about a cashmere jacket I just ordered.

Alex was fantastic! His assistant was enchanting and accommodating. I am so glad I found this hidden jewel . I will definitely be back in the spring to build out my spring/summer collection. Alex has an innate sense of style and this shows in the recommendations he makes. Please give weight to his recommendations...you will be happy you did! Thanks Alex!

I think this may be the first review I ever have written on here, but I'm just that jazzed about what I've gotten to make that leap. In short, this beats anything I've ever bought. When I go out in one of the suits or shirts I got here, people turn there heads. I now go out of my way to find excuses to dress up, just so I can show it off. This applies not just for the suits but also the casual shirts and, now, jeans that Jamal and his great team put together for me. I think one of the most amazing parts of the experience is that there is a crazy awesome variety of colors, patterns, and materials to choose from. Everything from the collar liner to the stitching on button holes. The Acustom team has great taste and they are really good at reading between the lines of what you say and steering you in the right direction. You won't go wrong here.

We need an Acustom Apparel in SF! This place is so cool- and the 3D body scanning process belongs in Silicone Valley. As a professional athlete I have some fit issues with clothing but Acustom nailed it! Not sure if I'm going to be able to shop anywhere ever again.

Acustom Apparel made my wedding tux and a shirt. I was more than happy with the consultation, the whole process and the actual product. The team is responsive and fun to work with. The price seemed fair for what I was getting. I will certainly come back for more shirts and suits.

I've been a fan of theirs for a couple years now and finally had a reason to purchase some new suits & shirts. Alex was great and helped me throughout the whole fitting process. He really knows what he is talking about so I felt comfortable letting him lead me through the process, even if I was unsure of something. Definitely recommend these folks!

Of all of the custom suiting establishments I have tried over the years, none have made me want to return until Acustom. Their professionalism and attention to detail allowed me to have the best experience with confidence that the suit and fit would be ideal. I will definitely be back!

I had the pleasure of doing business with the staff at Acustom Apparel for what initially began as a simple request to have a Tuxedo made for my wedding. What I ended up with was a custom suit and tux, shirts, shoes and a great rapport with the guys at the shop over everyday subjects. From the fittings, to the measurings to the selection of fabrics and style, Alex, Dan and Mario were thorough in their delivery of first class service. Their professional approach, knowledge and quality service is second to none. I would recommend their services across the spectrum for those in need of a custom fit.

I've tried out a number of custom shops and have always been fairly disappointed in the end because the sense of style and quality of materials just hasn't been what I've been looking for. Great sense of style, reasonable prices for what you're getting, terrific staff (I've worked mainly with Candace and Brian), and shirts, suits, and jackets that look far better than anything I've ever bought off the rack and then had tailored. One word of advice: get the jeans. You'll never go back.

Amazing experience here! I've had made-to-measure done in the past, and no one has ever gotten the fit right the first time. Acustom Apparel NAILED the fit of my shirt and suit the very first try - no tweaks at all necessary. The process of designing a suit is pretty simple and fun, with lots of options for customization. The suit I got here is easily the best suit in my closet. Won't buy a suit anywhere else as long as this place is still in business.

I've had a few custom shirts, and finally felt the urge to graduate to a custom suit. The whole process from start to finish was a breeze. From the 3D fit to walking out the door in my new custom suit, Dan and Alex kept the experience breezy and fun. I came back in after the 3D fit to try on the suit, and although I thought it looked great, Alex insisted that they have it adjusted to make it look perfect. Now the suit was sitting in my closet until recently when I actually had an occasion to wear it out, and everyone of my friends complimented me on how great I looked. It was a nonstop string of compliments. So if you want a suit that will have everyone fawning over you, this is the place to get it done.

I needed a suit for my wedding and figured, since I'm already throwing all my money away on flowers and dinner for everyone I know I might as well get myself a nice suit too. Alex at Acustom came through with exactly what I wanted. Perfect fit, no additional alteration needed, everything custom down to the stitching, and all in a 14 day turnaround. Alex is great at giving helpful suggestions without pushing you in a specific direction. Customer service was excellent the whole way through. I will likely come back for my divorce party suit too.

I use them for all my custom shirt needs, and I recommended my clients and my staff there as well. Acustom never disappoints. Probably the best shirtmaker in New York City, if not the world. Highly recommend!

I checked out this store on a whim...I saw that it recently opened next to one of my favorite drinking spots- Felix Cafe Acustom has a very clean and unique take on menswear- everything is custom fitted and also custom designed by you and a stylist. The 3d scanning process is so futuristic and cool- I've been wondering for a few years why technology like this isn't more prevalent at other retail stores. I bought what they called "the weekender" which was a blazer, shirt and a pair of bespoke jeans. Everything came in a few weeks later and fit like a charm- i've already gotten a bunch of comments on the jacket in particular.

Needed a great-looking custom shirt for my daughter's big wedding day. Walking her down the aisle and the daddy-daughter dance. Acustom delivered a great garment, and I received many unsolicited comments on how sharp I looked. The feeling of wearing a perfect fit ratcheted my confidence up an extra notch.

All sizzle and no steak. Update 11/14/14: As you can see by the owners comments the place still hasn't apologized or even acknowledged the problems I had. The tailor only came to my work to deliver my shirt. That's all. Even so, no custom shirt takes FOUR fittings to get right. Not sure where these other four star reviews are coming from. My experience here was terrible! Don't be fooled by the hipsters working there, the hip hop playing in the shop, their 287 laser guided scanner measurements, the fake GQ photos on their website (which is of their staff) or the trendy haircuts of their staff. This place is a joke of a tailor. On my initial visit to the store I brought with me a perfectly fitting slim cut custom shirt that I got from another tailor. In addition to their scanner measurements I asked that they take the measurements of my existing shirt as well (which they did). Easy right? Wrong! My shirt finally came in 6 weeks later and it was HUGE on me (sleeves to the middle of my fingers, baggy fit, neck was way to wide, shoulders too baggy) I was told by the staff that it usually takes 3-4 visits/alterations to get the right fit. Really?! That was never my experience at other tailors. Even if that is the case then why the computer scanner? Anyway, despite FOUR visits to the store for my initial shirt, they finally got the shirt to fit close enough to my liking (not to mention when they delivered it to me it was wrinkled like it was sitting in a hamper). I had ordered two shirts on my initial visit. The staff assured me that despite the misfittings of the first shirt, the next shirt would be perfect since they had the correct measurements in their system. Simple, right? Wrong! The next shirt came in EXACTLY the same as the first shirt. I had finally had enough and they offered only half my money back which I accepted. This whole process took almost 6 MONTHS, was a total waste of my time, and the staff never once apologized or accepted responsibility. These are not tailors. Just some cool kids with a computer scanner and some beats that they think legitimizes them in the bespoke clothing game.

A great location, and a really sweet product. Firstly, Jamal is an awesome guy - he really cares about the customer experience and knows what looks good. He makes the process of selecting and finalizing fabrics and stitching option etc a breeze, and always comes up with good ideas for styles. He's made two blazers for me and both were superb fits and looks. Second, the process itself is very smooth and the technology is very cool. It's definitely on the cutting edge.

My husband and I had our tuxedos done by Acustom for our wedding, and we couldn't have been happier with the finished products. Candace, Alex and the team combined their fashion expertise with our vision, and the result was a pair of super sharp tuxes. They made us look far more fashionable than we are for our wedding day, and for that we will always be grateful. Their team was a pleasure to work with!

This place is fantastic. The staff was super friendly (Kandice especially) and guided me through the process. Never pushy, just great customer service. I'll be back!

Do not trust any of the reviews here that don't speak to the fit of the Acustom's products. The combination of finicky body scanner and amateurish knowledge of tailoring resulted in a terrible product. I dealt with the store for over 6 months surrounding a shirt I purchased...the first iteration had sleeves that looked like a batwing; post-tailoring it somehow transformed into the "puffy shirt" from Seinfeld (weird baggy shoulders and insanely tight around the waist). When I went back to the store to present the shirt, they admitted that the scanner had been on the fritz and offered me another shirt--but only after attempting to charge me a markup as their pricing scale had shifted...a whole other story unto itself. I'd also be remiss if I didn't give a shout-out to the store attendant who on two occasions took care of fitting/tailoring, and repeatedly told me "I know exactly what to do" while pinning. This invariably resulted in botched tailoring jobs (see: insanely tight around the waist and baggy shoulders) or ignoring of the concerns I pointed out (neck was about an inch and a half too large at first, which wasn't addressed in the first round of tailoring). Getting the remade shirt required two more trips to the store (I wasn't unwilling to pay the **$25 dollar shipping charge** for it to be mailed within Manhattan). The final product is a shirt that looks somewhat "unconventional," but frankly, I'm throwing in the towel at this point. I will say this: they run a seemingly much tighter ship than they did when I initially purchased the shirt last fall...so kudos to Acustom for upping their game. There's been a real evolution in their level of professionalism. All in all, though, between the need for innumerable return trips and availability of other solid made-to-measure options in the city, suffice it to say I won't be going back.

Great experience. Alex's expertise yields a perfect fit! My husband's jackets came out perfect, would highly recommend. We'll be back!

I saw this store while I was shopping in SoHo and checked it out because it looked cool. Once I was inside I found out they made custom suits using 3D technology to perfectly fit your body. I wear a lot of suits for work so I gave it a try because the process seemed cool. I found a nice dark fabric and thought the price was reasonable so I bought one. Once the finished suit arrived I tried it on and it was perfect!

The suit fit here really is better then any tailor I've ever been to. The material is awesome and I get comments from strangers every time I wear my suit. If an impressive suit is what you want, no need to look any further.

I've tried a few different custom shops and these guys are def on a different level. They own their own shirt factory, which was great as I had way more options when it came to details. Took a couple fittings, but they got the fit exactly as I wanted it. Great staff, w great style advice, pretty much a one stop shop. Thanks for the help, will be back!

The folks at Acustom Apparel, starting with their CEO, Jamal Motlagh, went way out of their way to make sure I had a great experience getting fitted for my shirt. Better still, I had a negative experience with a poorly fitting shirt a few years ago and when I reached out to Jamal and explained he made absolutely sure I was refitted and given a new shirt at no cost. it's an innovative company with exceptional customer service. That's a great combination.

I first got fitted for an Acustom suit and shirt as part of a wedding party back in 2012. The unique experience of getting 3d-scanned alone warrants a visit, but it's the feeling of putting on clothes that fit like a glove that has brought me back multiple times. The design team there is great at walking you through the customization process and the store on Broadway is super helpful at seeing all the potential options. I'm a proud Acustom evangelist (I refer all my friends there now) but the clothes really do sell themselves.

I had heard great things about Acustom Apparel from friends and decided to stop by the shop during a trip to New York. I live in San Diego and don't know of anything similar here, so I thought I would check it out. Boy, am I happy that I did! The body scan (to take make sure your suit fits juuuuust right) took a few minutes and then I started looking at custom shirts and suits. Great selection here of patterns, styles and cuts. These guys know how to make a brother look sharp! And the team at the shop is friendly, professional and top notch! I picked out a monogrammed suit and shirt. Living on the west coast, initially I was concerned that something might get fumbled during transportation, handling, etc. Not the case at all; the same suit that I had picked out arrived as scheduled. I tried it out and it fit like a champ. It was literally ready to wear out of the box! Overall a great experience! ***Note: the pants were a little tight when they arrived and I thought they might be too tight for when I re-inflate during the winter. I sent an email to them and they are more than happy to let the waist out a bit (and on them)! So simple and easy!

Great store! The staff is extremely knowledgeable. I wasn't sure how the 3d technology would size me, but all I can say is wow! What a fit!

I've known of Acustom for awhile, but never took the plunge until recently. One afternoon chat with Jamal the founder in the shop, and no surprise the company has grown solidly and adapted. I'm sure every start-up has its own set of growing pains, and while I sympathize with other reviews on this site and any sunk cost in outfits that didn't work out, I would have to say Jamal has done wonders by the point I actually bought 3 suits this summer. The style's are fresh, distinct, and constantly evolving. This isn't a Brooks Brothers, guys, and you wouldn't want it to be. The staff is dedicated to fashion and apparel, and offers nice perspective. Unlike some SoHo spots where they force styles down on you, the Acustom crew gave some nice opinions, but constantly urged me to pick a style that worked for me. To some of the critiques about repetitive visits to the store, I can only say welcome to custom clothes. I did have to go back a few times to get it right, but Jamal and team worked extra hard to meet re-fitting times, threw in some accessories when things didn't go the right way, etc. And remember, every time they re-tailor the clothes, they're eating that cost and so I wasn't too stressed about it. My advice to anyone (and Jamal will tell you the same), try one suit first, get the fit, check the quality, and then decide whether to get more. The new store is also refreshing. Have a glass of water, relax, enjoy the displays. They've got some cool new cordoroy pants just in, and I might check those out if I were you. Next time I go back, I'm sure there will be somethign there that's new. I'm also excited about the repeat experience. With my measurements all set, getting the next order will be much simpler. We've already worked out the starting coat designs/widths, and that will be a nice benefit. Lastly, on a customer value proposition, you cannot underscore the price point here. Suits here aren't a $5,000 Tom Ford, but for ~$1k a pop, to have something perfectly fitted, custom designed, that's pretty good. Jamal's team even offered to help with some other suits I had that needed readjusting just to help a good customer out. Lastly, the custom pants are a real gem here. You can't find customer jeans out there at anything close to Acustom's price. Kudos to the Acustom team.

The quality of the suit is great, the staff is very nice, but attention to details on the finish was lacking. Also the turnaround time was very, very long, which made me hesitant to bring it back for more work when I noticed errors. I think its a problem with the tailor they use in the city for finishing, and not doing it in-house. 1) A mis-capitalized letter in my name kind of ruins the appeal of a monogram... I guarantee I didn't mis-capitalize it, and it's not possible to mis-view a capital B and lowercase b. 2) The hem on a pant leg came undone after one or two wears. Currently getting it re-done, but didn't want to go through the pain of going down there and dealing with their guy, who took forever and mis-promised times with the first round of tailoring. Overall, I like the suit and the look, but getting the monogramed removed because I didn't really care about it in the first place, and having it wrong is just grating.

This is a great place to get custom fitted suits and shirts. I got two suits and five shirts here. It was a great value for the high-quality objects I purchased. Additionally, The service was outstanding. They walk you through the entire process in a very thorough manner. From the initial measurements, the visits to make sure everything fits correctly, to the alterations- The entire process was professional, efficient and most importantly, they delivered great results. I am very excited about the finished products. Thanks!!

I have tried high-end retailers and custom suits but the ones made for me by Acustom fit far better than any of them. And the experience of ordering is effortless, pleasant and quick. Overall, a great shopping experience.

I trekked down there and a note was posted on the door that they are no longer taking new orders. Have they closed? The shop wasn't open.

I don't usually write reviews on Yelp but my experience at Acustom was really great. I found out about the place when I saw a sale come up on Gilt. The deal was for a custom made suit and although those types of deals pop up regularly (there are a ton of small boutique-type stores that make custom clothes in NYC), what intrigued me about Acustom was the 3D body scanner. They use an advanced body-scanner that creates perfect model for you - no measuring tape needed :) So I thought I would give them a try. I've struggled for years with clothing off the rack - it never really fitted me well. I always have to get additional tailoring done on shirts, suits etc. So I went for my fitting appointment a few weeks ago and met with Jamal (one of the owners). Really great guy with superb sense for style and attention to detail. He walked me through the process and helped me navigate the endless options on customizing my suit - from basics like the base color and lining, to the accent thread on the first button hole and how slanted the pockets should be :). He offered some great advice along the way. The 3d scanner was very cool. You stay still for a just a few mins and it builds a 3d image of your body. I also decided to get one shirt made just to see how it turns out. My suit and shirt arrived yesterday and I went in to try them on. I was impressed. The fit was perfect - jacket, pants and shirt fitted like a glove. No additional tweaks were needed. The fabric and workmanship are impeccable. Really high quality and feel. So I ordered another suit, couple of shirts and they are also offering now custom-made denim. It's hard to get a great fitting pair of jeans so given the special they were running, I thought I will give them a try and ordered one pair. The prices are very competitive for what you get. The perfect fit, quality fabrics and great, positive customer service make the whole experience worth it. They will also be getting into polo shirts, shorts etc next. Can't wait! Highly recommended.

I was fortunate to have discovered Acustom in its early days, when they were operating out of a private space in the neighborhood. The first suit I bought fit better than any I'd ever worn before, and they have only gotten better with time. Their fabrics are excellent and they offer a nice range of options to customize: you can choose your own lining, lapels, stitching, and more. Moreover, their staff is friendly and willing to offer advice when you need help making decisions. If you want clothes that look great and fit perfectly, I strongly recommend you try Acustom!

Have been to store 3 times now. They still can't get suit to fit right. Totally botched job. Much faster and better fit to go w old-fashioned tailor than 3D body scan that doesn't work v well

My custom blazer fits perfectly. Not sure if it's due to the body scan or precise measuring by hand-- either way I plan to come back very soon to buy a custom shirt. Definitely worth the waiting period. Make sure you plan accordingly.

I went in for a fitting after purchasing a Gilt City deal. The fitting itself went smoothly. The staff was friendly, the store is new & modern, the scanning technology was cool. The aspect with which I wasn't 100% comfortable with was the size of the fabric swatches. If you go into a custom suit store like My.Suit the fabric samples are about 2'x2'. At Acustom, the fabric in those sample books were about 3"x1". It's nearly impossible to tell what your suit will look like with fabric samples that small. I ended up upgrading the fabric because I wanted a sheen to my suit and chose a silk/wool blend. The associate there who was helping me told me it was a good choice and even the owner Jamal came over and said my fabric choice was great. After about a month, I went in to pick up my suit and was warned by the same associate that the suit was 'loud.' I took one look and knew I could never wear it. The material was so shiny that it looked like something Hugh Hefner would wear as a robe. It looked like a silk suit and not a wool suit. I admit I share the blame because I chose the fabric, but again, with swatches that small, it's impossible to tell how a finished suit will look. That's what the sales associate should be there for, to steer you in the right direction and give you a clear understanding of what the completed suit will look like with your choice of fabric. I kid you not, you could not wear this suit to a wedding or to work. I did however try the suit on and the fit was off. The waist was much higher than how they had measured it and the associate had to take a picture of the mistake to send back to their manufacturer. Additionally, the suit was too tight overall. I wear all my clothes slim. I actually buy slim fit and then bring my clothes to the Stanton Tailor Shop to have them slimmed some more, but this suit was too tight. In the end I wanted a refund and they worked with Gilt to refund my voucher pretty quickly. After multiple conversations with Jamal and weeks of waiting, I was never refunded the fee I paid for the fabric upgrade. Eventually I contacted my credit card company to open an inquiry and Amex fought the charge and credited me back the charges. What I've learned is that a large piece of sample fabric makes all the difference and a high-tech machine isn't a replacement for someone with a good old measuring tape and great experience.