Miri Lim
Google
Update: The owner reported to Booking.com that I never showed up to the property and cancelled the reservation so I can't leave a review and it says I may be charged a cancellation fee. Wow!
Nicely done.
I have reported this to booking.com and will report to consumer protection agency if I don't receive a proper return.
WORST EXPERIENCE EVER. I WISH I COULD GIVE MINUS STARS.
After a long day of driving we arrived at the guesthouse around 830pm, and we went out to dinner. We came back to the room and tried taking a shower at 10pm. The shower simply didn't work. The water pressure was trickle at best, I took a video recording because the water just stopped at one point. My boyfriend who arrived after also could not take a shower. Also, the wifi does not work on the top floor. I went to bed not being able to take a shower, when that was the one thing we were looking forward to all day. The lady at check in DID NOT tell us that the shower would not be working in our room. The next morning we were woken up to a very loud noise coming from the building (I also have a recording of this as well). After not being able to take a shower and losing sleep, I went down to the lobby to ask the owner what the noise is. She said this is the water pump which starts at 7am. Had I known that this noise was going to be existent I would not have booked this property, since I was looking for a restful sleep, which I did not get.
When I showed her the video of the shower with almost no water she asked me WHAT TIME I tried taking the shower. I asked her "does it matter what time?" She never told us that after a certain time the shower wouldn't work, and that the water had to be pumped. Never apologized. Instead her and her colleague said "This had never been a problem before", as if me complaining about not-working shower was a wrong thing to do. Really?? Do I have a curfew with the shower??
When I complained that I was not able to get a shower and I was worken up by the noise, another lady came out and said "we could have left the pump on all night and you would have heard it all night!", and when I asked for a full refund because I cannot stay here with the noise and the lack of shower, she said "well you're not getting a refund because you slept in it".
Well I have a record of informing the owner last night and she never responded. When I went to speak to her the next morning to ask about seeing my message, she said she was busy preparing breakfast and that she didn't see it. She and her colleague shushed me for speaking loudly saying I'm waking up other guests, and apparently the pump noise is okay?
I was never told that I would get a room w not functioning shower and lack of wifi in the room. If so, I would not have booked this room at this guest house. I left in less than 12 hours and she said I would not get a refund. I will be disputing this w booking.com and also my credit card company.