haneen A.
Google
Dear Management,
I am writing to express my deep disappointment with my recent experience at Address Montaigne. As a loyal guest of Address Hotels, I had very high expectations, but unfortunately, my visit was far below the standard your brand is known for.
The coffee shop was in poor condition; drinks were spilled near the preparation area, and the cleanliness was unacceptable. I was shocked to see insects around, which is not something expected in a five-star environment. The overall design and layout of the hotel felt cluttered, outdated, and lacked coordination or a modern touch.
The outdoor area was extremely uncomfortable, as the air conditioning was not working. When we asked about it, the staff said there was “no connection,” which I found unprofessional. Additionally, the valet service was very slow — only one attendant was available, and we waited far too long for our car.
The lobby and common areas were not clean, and I was surprised to find that the reception area looked more like a temporary counter. The staff at the front desk appeared unprepared and not dressed to the level expected from a luxury hotel. Even the concierge did not have a proper desk and looked disorganized.
Overall, the entire experience, from service to atmosphere, did not reflect the high quality that Address Hotels are known for. It was disappointing and discouraging, especially as we came hoping to enjoy a pleasant afternoon by the golf area.
I sincerely hope that management will take these comments seriously and address these issues to restore the reputation and standards that make Address Hotels exceptional.
Sincerely,