Kevin M.
Google
We recently travelled from Melbourne to Adelaide on The Overland. Booking on-line was easy, although getting a premium red class seat was a bit tricky due to the lack of availability. We had to choose our return date wisely.
Luggage checkin at Southern Cross was efficient. Then on to the platform, where we were checked in by the train staff. This process could have been a bit smoother if there was one more on-train staff member present to process passengers. By the way, the on-train staff throughout the journey were great. Friendly, polite, helpful and accomodating. Happy to chat, (in-between their constant work load), and informative.
Seating in red premium was very comfortable. Plenty of leg room. The ability to walk through the train to the cafeteria car was very much appreciated.
The food provided was excellent. After ordering, it was delivered hot to ones seat for consumption. No disappointment there.
There are a couple of negatives unfortunately: The condition of the track in Victoria is poor. VicRail needs to complete some remediation urgently. Rough riding was the experience for us. Tamping of the track is needed!
As the carriages were bouncing up and down, the high pitch squeaking of the drawgear or concertina or buffer beams became quite wearing. I am in awe of the train staff who were able to keep their footing as they travelled from one carriage to the next. Fortunately, the track in SA was much better and a smoother ride was experienced. (Well done ARTC!)
In Car B, there was a flat spot on one of the bogie tyres. The incredible, incessant clunking must have been almost intolerable for those passengers in that carriage. Also, the roof of a number of carriages were a patch work of repairs. Not a good look.
The details in the glossy on board magazine and the information on the classy website belie the actual experience! Not quite red premium fare quality.
For what it is worth, my advice is to get the Journey Beyond bosses out of their 'ivory tower' to travel on the train and experience it first hand.
(As a post-script: We were contemplating travelling on another Journey Beyond service next year. Due to our experience on The Overland, we are now not sure.)