Adelaide Pulteney Motel

I booked a room for a couple, and it turned out to be one of the worst decisions I’ve ever made. When booking, the app clearly stated that parking was available. However, after confirming the reservation, I received a text message on my personal phone saying there was no parking available. I immediately contacted the hotel to cancel the booking due to this issue, but they refused and were extremely rude. They told me that since the booking was made through the app and not directly with them, they wouldn’t cancel it. They also clarified that parking was only for apartment guests, not hotel guests—which was never mentioned during the booking process. This was very frustrating and misleading. We ended up having to pay extra to park at a different hotel and walk to this one. Such a shame. The room itself was terrible—poorly maintained, smelly, and very disappointing. There were no extra pillows provided, and the overall comfort was seriously lacking. This hotel is a definite no from me. I absolutely would not recommend it to anyone.

All l can say is WOW!!!!!!!! They must have great photographers as our room look nothing like the photos at all So if you’d enjoy staying in a tiny box in a really uncomfortable bed with the noise of springs poking through all night this place is for you Not a pleasant stay at all very noisy all night , remote control broken , light coming through under door all night Would not recommend this place to anyone that wanted some comfort and peace Good backpackers inn that’s about it Not a happy booking at all

ZERO customer service as they charge you completely without residing for a single second. · The staff are not friendly, and they only want your money. They charged me around $570 for nothing. After cancellation of my travel, I asked them to rent the room to others and return my money, but they didn't accept it and made some unrealistic excuses. They told me cancellation is not possible as it is asked less than 24 hours, but it was completely wrong as I called them more than 24 hours in advance. Then, they passed me to booking.com and told me I need to ask booking.com to return my money as I reserved through the third-party website! Then I contacted booking.com and they assured me they will ask Adelaide Pulteney Motel to consider an exception and avoid charging me. However, this motel staff didn't accept it and informed me they will charge me completely for absolutely NOTHING. They could rent the room to others as well as I didn't show up. It was a WRONG DECISION to book at this motel. Also, a massage arrived, and they asked guests to provide the scan of their credit card for possible damages. It's not reasonable to ask personal banking details of guests. I don't recommend them at al.

The room is great for the price, service.. I have nothing to complain honestly, the location is close enough to reach the bus stop that goes right to the CBD. I just wish that I could see a filtered tap around the rooms. Oh and it seems like they are under a new management, which hopefully do better

We booked family room for couple of days. Rooms were clean and convenient. Close to public transport. Booking was easy. Check in was easy. Will definitely stay again

Good city location - one bus and 15 minute walk, or two buses, from the Airport. Being in the city square makes everything walkable or easy bus-ride. Bus stop is right outside.||The room was spacious and the facilities were fine. Totally automated check-in worked very well (pre-booking was easy, and they sent a text providing keypad codes).||Plenty of pub and dining options nearby, and the motel faces the lovely parklands across South Terrace. Despite being on a fairly busy corner, the doors and windows were well-sealed, and the room was quiet. ||Electric kettle, tea+coffee, microwave, small fridge ... all nice. Good shower and bed. We felt it was good value for money.

Messaged to ask for early check in - no reply. Called about a dozen times in the morning - no answer and rang out every time. If you decide not to have a hotel reception, it's imperative you answer calls or at least have voicemail and call back. Also tried to charge me twice - told them they'd done this (when i finally got through on the phone) and was offered no apology. Room was fine but won't be staying here again.

On arrival we were very disappointed. We were guaranteed the room would be ready on time, unfortunately it wasn’t. We gave hours extra time and there still no pillows in the room and there were ‘murcury’ alcohol rubbish cartons spattered around the room. I called and asked for the room to be fixed and was told we would have to wait until the next day. When we tried to shower the power short circuited for hours, resulting in yet another call to maintenance and having to wait an hour for someone to come and fix it. The windows also didn’t lock, feeling unsafe as they joined onto other rooms. We booked three nights but only got to stay for one because when me and my partner left for the day the management ‘assumed’ that we had checked out because we had taken a few items with us for the day, even though we PAID for three. When we explained this to them, they refused to refund, return our belongings (STOLE MY MACBOOK LAPTOP) and tried to charge us an extra $250 after accusing us of smoking inside when there is camera footage of us smoking outside. Taking advantage of young homeless couples who are already struggling is not okay and I will not tolerate bullying or profiling. I really hope social media takes notice of this, the staff downstairs at the pultney pokies were great but the motel was absolutely mortifying. Please don’t stay here, go to your local backpackers. You’ll be better for it.