adidas Store Atlanta

Checked out their shoe selection Saturday. I am the person that researches everything 100 times before making a purchase, kind of a reformed splurge spender, so it takes me forever to find the thing I want. Even so, the staff there were kind, friendly, and patient while we tried on multiple pairs of shoes, with a number of other customers also in the store. We didn’t have to wait long, it’s sort of a “put in your order, wait at your table” scenario for the shoes in your size to be delivered, which I thought worked well for a busy store. I love Adidas shoes and have been wearing them for a long time, my last pair is 7-8 years old and they still look good for their age (unlike their wearer 😢). I tried on and loved the Women’s Japan and Tokyo shoes. The styles they carry run on the more flashy and trendy end (think zebra print and rhinestone-studded), while still having your basic black and white mainstays in stock as well. I was hoping to try on the Tokyo MJ shoes but they didn’t have them, however you can get an idea how they might feel/wear from the traditional laced version they do carry. As is expected from this brand, everything fit perfectly and were comfortable immediately. Glad we stopped in, glad we got to see the shoes in person and try them on, and glad we are going to make a more informed purchase soon.

BEWARE in-store return/exchange policy is different than online store. Picked up a pair of Sambas, great looking shoes, wore once at home to see if they'd loosen up and once out to a dinner... Decided to exchange for 1/2 size up and store denied the exchange, claiming a) item was worn (I told them I wore them twice), and b) insole was worn (speaks more to item quality than anything else). I'd gladly paid a restocking fee for the exchange but was given no options. Shame to lose a customer over something minor like a replaceable insole, sour taste with the brand now. Shoes are going to FB Marketplace and I'm scratching the 25-26 LFC Jersey off the holiday shopping list.

Lennox store #6584 I went to return a pair of shoes from an online purchase. During the return I expressed that a young lady returned my shoe without me waiting. The young lady advised that she no longer worked there and that she processed it incorrectly. The manager Brandon showed and stated that he heard my whole story and that the previous young lady did the return wrong. I asked why was it wrong when it processed. He begins to talk over me and say it is what it is. While I am shocked at his response I respond with WHAT?! That's not what you say to a customer..he says again I'm just saying it is what it is and what do you want to do..he then says I'm telling you she did it wrong and I have to move on and take care of the line...he also mumbled and says I'm confused as if it was a game we were playing...I was very clear about my pleasant experience with the previous employee. I expressed that when she processed I received my refund immediately...I've experienced with this store before with returns and having to wait months for it to be received... I've NEVER experienced this type of dismissiveness or rudeness in customer service. I was very calm and did not deserve that type of response...I even said to him I know customer service very well and this is not it...This is my neighborhood store and dealt with the Manager Dana and she has always been so very pleasant. Please teach Brandon that every customer should be spoken to with respect and kindness. . I gave him that and he should have reciprocated. Very unfortunate experience.

Very nice store. Staff was helpful. Lots of New Clothes/Shoes to chose from

Amazing atmosphere!! Dana was a great help. Got us everything we needed and made sure all of our questions were answered. She knew it all!! This store looks out for military as well. Treated this veteran right!!

Adidas is located right next to Nike and Macys on the lower level. They have a large selection of shoes, slides. Sportswear is a bit limited. And their inventory definitely seems to be sold out frequently.

Brandon Martin always giving me the bed service possible and goes above and beyond for me. Love coming into the store always great service

Very good selection of styles, colors, and sizes. Super helpful employees.

Okay so no one told me they relocated which is better cus sneakers are generally in one area now (: Anywayssz They were super helpful and speedy with service my online order was to big and they handled it well..

Customer service was absolutely horrible, nobody greeted me within the 5-10 minutes of my visit, when I got to the line it was very unorganzied. Multiple employees running all around the counter clocking in and out and nobody actually checking anyone out in line. employees were just conversing and not present. This was honestly the WORST ran adidas I have ever walked into, this store needs to management and employees they seem like they could all give less of a crap about customer service and their jobs.

As a sneaker head myself I do miss coming to the adidas store and being able to shop the new/seasonal items. Once we found out that there was an adidas store in the Lenox mall we knew we had to go. I winded up picking up two pairs of sneakers which are perfect for summer time as well as a small tote bag. Staff is great and they know the items like the back of their hands. I was very pleased to find some new items for the summer time and beyond. Each of the items I found were on sale, so I guess you could say I did some bargain shopping! Very pleased with this store. We'll definitely be back!

I walked with my two granddaughters in and there were 3 workers, and yet nobody greeted us. We looked at the shoes for a couple of minutes and they didn't offer to help at all. So we walked out and they still didn't say a word. Although they were having multiple conversations with each other.. Weird. Huh.?

Germs are valid. But train your employees to not make a fuss over it. No need in making a show out of using a can of Lysol as soon as the client turns their back. Be client centric in your actions. You're not on stage with a can of Lysol.

This is my favorite Adidas store the staff here are really friendly and patient especially the managers they will take the time with you despite their busy schedule. Today they have a designer from the corporate and this guy is a true artist he is customizing anything you have with the label Adidas on it. Hey guys he's only here for today then he's onto the next city Houston. Come get your new apparel and then get it customize! I can't wait to see what he's going to do to my new sneakers!

I am disappointed in the service I have received from Adidas at Lenox Mall and Adidas corporate. I bought my shoes on line and had them shipped to the Lenox Mall, but the Lenox Mall location has misplaced my shoes, and I have been told that it will take 7-10 business days to investigate. If the shoes are found, I will need to return to the mall to collect them, which will add an additional hour to my journey. There seems to be no care or concern about my lost merchandise from either corporate or the store location . As a result, my husband is yet to receive his Father's Day gift. We have no shoes, no refund or compensation for the inconvenience!!

Not the biggest sportswear store in Lenox Mall when compared to Nike next door to it but it still got a lot shop for. I would say it's pretty new maybe in the last couple of months around the COVID timing. I have been here a couple of times and got something clothing for my girlfriend but not for me, doesn't seem like they have sales yet but I am sure they will. Today, they were giving out a free keychain with price which is pretty cool.

love love love this location and thanks to the adidas app i am able to have an unique experience. especially when they have a rewards program that motivates me with a competitive attitude towards moving up in the different levels for more goodies.

I wish I could give negative stars. Adidas is a German company, but you would never know it at this location. If you're ever in the mood to have employees treat you as if you are bothering them when all you're trying to do is give a business your money, the Adidas Store at Lenox Square in Atlanta, GA is the place for you!

This is an Adidas Originals store to be specific - which means more "fashionable" and old-school style Adidas clothing and shoes. They offer high tops, tennis shoes, jerseys, shirts, jackets - classic Adidas wear that has been updated a bit. They offer some stuff that is pretty expensive (probably because it's limited edition), but they have plenty of stuff that is reasonably priced as well (I got a new pair of Stan Smiths for $70). Regarding the aforementioned shoes, I went by here and saw them but didn't really give them too close a look. I went to look at them more online in order to decide if I wanted them, but since they were brand new I couldn't find anything on them - anywhere (even on the adidas site). So I called the store and told them my situation and they looked for them online as well and were unsuccessful. So they took some photos of the shoes and emailed them to me. That is great customer service. I decided I liked them and went back to pick 'em up. The store itself has a bit of a "boutique-y" feel to it. I always feel a little uncomfortable shopping in those types of stores and assume they are priced way over my head, but this one was pretty decent. I concur with Chris M. about its great location as well. Check it out. 4

I have an unhealthy addiction to Adidas products dating back to my first t-shirt and track jacket when I was five. There are probably pictures of me floating around somewhere from my youth sports days with me rocking my Adidas sweatbands. You know the kids in their matching tracksuits in The Royal Tanenbaums? That was me...only taller. Now I tend to try and budget my Adidas purchases and limit them to shoes and the occasional international football (soccer) jersey. That's why I still haven't bought anything from this store. I window shop only, since the items here are the fashion side of the Adidas brand and a bit pricey. However, if you want some limited edition shoes or the newest and best jackets and shirts this is the place for you.

I haven't been in a few months, but I love this place. You'll find stuff in here that's not on the website, plus some stuff with local flavor. In a nice part of the mall (above the food court) where you can just park in the back and not have to deal with any of the other mall crap. They always have some cool stuff on sale if you're hurting in the wallet.

Sherry should NOT be a manager of anything - let alone the Adidas store. Poor customer service skills combined with a negative attitude is the perfect recipe for disaster - and Sherry exemplifies that disaster perfectly. Hopefully she will NOT last long as a manager here!

I came here to exchange some stuff that i had ordered online. Staff doesn't greet you nor pleasant. I am the one who is smiling and greeting the person and he still doesn't have a smile on his face. I will give them the benefit of doubt, maybe they are having a bad day.

One star is too generous. This was the worst Adidas shopping experience. To start, the employees are not very friendly and do not offer to help. They just stand around talking trash about other customers, big turn off. My second issue was the music. First of all, it was too loud for a store that small. Second, I was not pleased with versions of the music that was playing. A family oriented store in a supposed "upscale" mall should not blast music with vulgar language, such as n****, s***, and f***, just to name a few. There were children present and I was personally offended. I plan to write their corporate office to complain. If I could have found the shoes I wanted in another store, they would not have taken my money today.

Worst adidas store in history! They have nothing. The store is the size of my closet. I don't understand why they even put this store in this mall with barely anything to sell.

Came in there yesterday, I was told only 4people were working, and they still did a good job.

This is the more old school store on the 1st floor. The other store is on the 2nd floor where Puma used to be. It's more up to date.

Thanks to Jodi who helped my mother pick out the best shoes for her hurting feet. She loves them and wears them all the time. Thank you for all your help. We really appreciate it!

Yesterday I received so much help from the staff at Adidas. They were very nice and courteous!! Especially Deonte Givens. He really helped me with my entire outfit and gave great suggestions. So if you are at Lenox please see Deonte. Very nice and sweet young man. Keep up the good work and continue to give great customer service. Great customer service goes a long way.

I bought a pair of Ultra Boost sneakers for my son on February 4. Within one week they had two holes. On February 12 we tried to exchange them at the same store we bought them, Adidas at Lenox mall. They refused to do an exchange as the shoes had been worn. Obviously the shoes were poor quality. Sneakers are meant to be actively used and worn and should not have holes in 1 week. We only wanted an exchange and both managers would not approve.

JuJu and Akeem were both awesome! JuJu helped me with all my lady needs and Akeem helped my guy with all his needs. Best customer service I had all day! Will definitely be back! I recommend this store to all. Stocked on all the latest and great customer service!

Kudos to the manager here! The staff is always welcoming and helpful! They always greet you and make eye contact. Staff will check to see if any other sizes are available and give suggestions on where you can find the product if it's not in stock.