2ling lamb
Google
We recently stayed for 8 nights at Adina Apartment Hotel Melbourne on Flinders in Melbourne. While the location is great and staff were generally helpful, we had a terrifying experience with the hotel elevators, which severely affected our stay.
Early in the trip, one of the two lifts was shut down. A few days later, the remaining lift broke down as well, and we were told someone was stuck inside. On the 8th day, we ourselves got trapped inside the lift, which suddenly shook and stalled between floors. The emergency button only connected us to the elevator company, who couldn’t help much. After more shaking and a very tense wait, we finally got out when the lift randomly resumed and opened at another floor.
It was a traumatic experience. I couldn’t stop shaking and cried when I got back to the room. For the rest of our stay, we took the stairs up to the 14th floor. I later read other reviews and realized this wasn’t an isolated incident — these lifts seem to break down often.
We appreciate the porter who helped with our luggage on checkout, but honestly, this experience ruined the end of our trip. I wouldn’t recommend this hotel unless they seriously fix their elevator issues.