wongcvince
Google
I stayed at Adina Apartment Hotel Barrack Street Perth in a premier 2-bedroom apartment — one of their more premium offerings — and had a very disrupted night. Around 2:30am, the fire alarm went off, forcing all guests to evacuate. The fire brigade arrived, and we were allowed back in around 3am. Then, the alarm went off again at 4am — and again at 7am.||When I spoke to reception the next day, I was told it was a “fault in the system,” not a fire or a guest triggering it. While an apology was offered, it felt perfunctory. I asked whether guests would receive any form of compensation — perhaps a drink voucher or a future stay credit — but was told no. The staff member even said, “At least we know the fire alarm works,” which felt dismissive given the circumstances.||If a guest had caused the disruption, I’d understand the limits of hotel responsibility. But when it’s a system fault that repeatedly wakes up every guest, the hotel should take ownership. A sincere apology and a gesture of goodwill would have gone a long way. Instead, there was no meaningful acknowledgment of the inconvenience — despite the fact that I paid for one of their top-tier rooms.||For a 4-star hotel, this level of customer service is disappointing. I expected better.