Mirage S.
Google
Adina Heritage Christchurch was an absolute nightmare from start to finish. The hotel clearly does not care about guests at all. The pool looks like it hasn’t been properly cleaned or maintained in years (see attached photo), and the rooms are filthy. My mattress had huge stains and looked disgusting under the sheets (see attached), making it impossible to sleep comfortably. The hallways felt dark, dated, and uncared-for (see attached photo).
I specifically requested an upgraded room or at least that the issues be fixed, but the manager, Astrid, refused to take responsibility or do anything to make it right. No apology, no solution—just blatant disregard for guests’ comfort.
This hotel is a total scam—charging premium rates while delivering substandard facilities, filthy rooms. Do not waste your money here. I wouldn’t wish this experience on anyone.
Lastly all hotel smells bad like drunk people
Room windows leak cold air and room heater is useless