Janeen
Google
Filthy. Very disappointed to find mold on the shower head, toilet cistern lid, shower fixtures and grout. Excessive dust on most skirting boards, top of the toilet brush, on top of the fridge and around it. Grime coated the vanity’s hand wash dispenser, and the floor behind the bedside tables (these easily pulled out) was thick with dust. The fridge seal was revolting. The floor and skirting beneath the small dining table was also dusty and even had a piece of broken glass as well as splashes from something spilled dried on the wall.
When we arrived we found that our queen-sized bed had a king single sized duvet, and instead of a mattress protector, a blanket was used. When this was raised to reception, we were told housekeeping must have run out of mattress protectors and that was normal practice.
Some of the above issues were attended to once reception was shown photos, but clearly no one thought to check the condition of other areas (like under the table, the soap dispenser, or the fridge seal) while they were at it, so they remained untouched.
Very disappointing. Grossly inadeqate housekeeping and poor management. We won’t be back.