Michael M
Google
I don't think I'd ever stay here again. It wasn't comfortable, it wasn't clean, and for the price you pay you feel cheated and ripped off. The staff were easy enough to communicate with. If you are in need of a last minute place to stay and nowhere else is available, this is a spot that has a roof over your head, a warm shower, and a bed. The physical placement of the building is not bad.
I booked a hotel room across the New Year period for 3 people. When we arrived, the staff were easy enough to get along with and made check-in very easy. When we got up to our apartment, I found what we had received was a 1-bedroom apartment, when a 2-bedroom was booked. When addressed with the staff, they informed me that it was a "glitch" on their end, and there were no other rooms available until the next night. I was told I'd receive a refund for the difference in room (which I have received no refund for, or any mention of). They were able to get a fold-out bed due to the lack of a proper bed, which was quite average. Come the next day, they called me later in the day informing me they had the proper room ready to go for us, and that we were okay to move across when we had come back.
As for the rooms, they were both in a state of disrepair: bathrooms (toilet seats falling to pieces, bathrooms cleaned to a low standard). The kitchen bench was still greasy from the previous customers. There were stains on the carpet and a pretty rough smell throughout the entire apartment. Overall, the cleaning was quite subpar.
The rooms are quite noisy. We were in rooms facing northwest toward a street, and it was also easy to hear other customers on the same floor. This is mainly due to the windows. The aircon stank of either mould the last people, either way not good!
The underground parking is convenient, but it’s sometimes hard to find a spot. The overall location of the apartments is reasonably central to the CBD.