Ben Stanton
Google
Rooms dirty, sheets dirty (had to request sheets on the two single beds in bedroom 2 to be changed before use), sauna not working, roof repairs underway, outdoor pool dirty.
I stayed here for two weeks in March. Pros - location, nice architecture (wrap around walkways, balconies), but the place is let down by an obvious lack of both quality control and accountable management. On check in, the receptionist informed me the sauna was not working. I asked when it would be fixed, to which I was told "no idea, depends on if "they" want to get it fixed, we need an electrician... ", receptionist shrugs. Ahhhh, what? If an amenity is broken, get it fixed ASAP, and the "we need an electrician" comment doesn't mean it's too hard: get on the phone and get a sparky in. Pretty simple, but an indicator of the mangement's attitude towards guests. Not a good start.
I get to the room, and the place is dirty. The floors don't look like they get vaccumed, with dusty patches where ever there is low foot traffic, dust balls, dead insects and food and dirt and stuff along the corners/skirting of all the carpeted areas. The sheets on the single beds (in a two bedroom apartment) also dusty, and had brown marks on them that looked like they'd been slept in and then remade. No floor mat for the bathroom.
Dryer stopped working, it wouldn't spin, and one of the transition covers on the floor (where carpet and tiles meet) was loose and came away when ever it was stepped on.
I called the receptionist after I started discovering all of this, and he promised the issues raised would be resolved (sheets and dirty carpets at that time) and would personally check it after he spoke to the cleaning staff. I got back to the apartment after work, and guess what? The sheets got changed but the floors didn't get vacuumed/cleaned. I went down to reception and asked him come up to the room to check for himself, which he said he'd "done", but obviously he hadn't because he told me everything had been vacuumed/cleaned. When in the room, the transition cover came off, and I said "that needs to get fixed" but it didn't whilst I stayed there (for another week). I pointed out what I had been talking about: dead insects, dust balls/bunnies, food, etc. He took photos, promised it would be resolved the next day and was again "very sorry".
It never got cleaned, and I stopped asking - two complaints should be enough. If the corners of the rooms were dusty, the skirting near the bed/behind the bedside tables were covered in layers of the stuff - it looked like it hadn't been wiped down in years. I ended up wiping down the fly screens with some wet ones and they were black from an obvious lack of cleaning.
A dusty, dirty apartment. The outdoor pool was also dirty, I also asked the receptionist about its cleanliness when we walking to the apartment - he said that a cleaner comes and cleans the pool, and pointed a pool skimmer - I picked up the pole and guess what, the end where the skimmer is, the actual netting that scoops stuff out/off the top, was missing! Dirt and sand at the bottom of the pool, but no robot or cleaner, either, so god only knows when the last time it got "cleaned" - probably just gets chemically balanced with some chlorine.
The roof repair work didn't phase me, I was away before the works started and back when it had finished, but the scaffolding stuff is everywhere, pallets of unused framining and an obvious lack of concern for keeping things tidy (rubbish, overgrown grass, barrier tape in the mud), or collated (more scaffolding gear took over all the guest parking for the last few days).
The outdoor pool is only open from 9-6 Mon - Fri, because.....? That is when reception is staffed, but they don't provide any lifeguard functions or such. Weird.
Wifi is very slow, they give you 1 Mb speeds for free (what the....), and you have to pay for a higher speed. It is also an open network / not password protected.
These little things, in isolation, I normally don't get phased about, but when you compound all of it, it becomes a problem. Give it a miss
