Patrick T.
Yelp
I would have liked to give Adirondack Experience 4 stars, but the experience at the onsite Lake View Cafe operated by Well Dressed Food was so bad that it left a cloud over the entire visit (-1 star). Not only were food choices severely limited (the grab 'n go case was almost completely empty), the staff was grossly apathetic to the entire situation instead opting to complain about the 'big rush' they had in the previous hour. When our order was ready, I found the fish was overcooked and that the young man taking the order had added a $5 order of pub fries without my consent. When I brought this to another young man's attention he only shrugged his shoulders like a fool and offered no resolution or apology. The soup that was supposed to take 10 minutes took far longer, and no one bothered to inform us when it was ready. I had to ask, and the same young man who initially took the order asked in an accusatory tone "Did you order and pay for the soup?". When I said yes, and that I was told my name would be called it was ready, this same impudent boy reprimanded me for not asking about it sooner - "Well, you should have come up and asked!". Only the young woman behind the counter had the common sense to apologize for all of the mistakes and poor service. Overall, the staff was immature, inexperienced, rude, unprofessional, apathetic and extremely poorly trained.
Concerning the museum, its re-branding didn't yield much improvement (-1 star). The new exhibit with its handful of interactive elements is obviously designed to attract families with younger children. Many were there, most just letting their kids run around making noise like they were home in their own living room. It felt like the content had been stretched to fill a room nearly twice the size of what it requires.
In summary, this was a mediocre experience. I won't return soon nor will I recommend to my friends and colleagues that they make the 2-1/2 hour drive from Syracuse.