amandaaR4526AW
Google
We’ve just returned home from our beautiful visit to Ortisei, and we wanted to express our heartfelt thanks. Your hotel is truly outstanding—one of the best places we’ve ever stayed. Just about every aspect of our visit was exceptional, and we’re incredibly grateful to your entire staff for making it such a memorable experience.||Fond Memories:||-Food: Absolutely outstanding. The variety and quality were unmatched—it was clear that great care goes into every dish.|-Spa: Wonderfully relaxing, beautifully decorated, and smelled amazing. Everything was well-organized and inviting. |- Gym: Take advantage of the free classes. Alessandro was very knowledgeable and a great instructor for my free Posture class.|-Pool & Saunas: Truly top notch. I especially loved the 35°C pool—it felt like it was made for me! Anis in the sauna area was exceptional: kind, approachable, and welcoming. I’ve never experienced anything quite like this spa experience available at the Adler Dolomiti.|-Landscaping: Simply stunning. I found myself wishing your landscaper could come design my own garden!|-Backpacks & Bikes: We were shocked (in the best way) that these were available to borrow for free—thank you for that generous touch.||Suggestions for Improvement:||-Air Conditioning: Our family of four stayed in two rooms on the 5th floor, which we believe was the attic level. Unfortunately, both rooms were extremely hot, and even with a fan, doors wide open, and cool air outside, there was little to no airflow. All four of us slept poorly, which was disappointing, as good rest is essential for us when traveling. This was our only major concern and may influence whether we return in the future. We would love to have you add air conditioning even though you are in the mountains. |-Spa Appointment Email: Be sure to organize your spa appointments ahead of time. Spa treatments are amazing, but I should have taken the time to book these when I wanted.