Anonymous
Google
Property was lovely, good location and the room was very comfortable with a lovely bathroom. Breakfast was brilliant.
All staff (bar one) was so kind and forthcoming, always there to help! From the doormen to breakfast staff they were kind and attentive.
My stay would have been fine if the receptionist, Ann, wasn't so incredibly rude. From the start of my stay she was sarcastic, rude and attempted to patronise. At one point she wouldn't let me back into my room because apparently I had to check out (I had 2 more nights of stay booked), she took my key and wouldn't give it back. Spoke over me consistently while I tried to explain that she has got confused and she should consult her computer to check she has the correct information but no- she raised her voice, smiled in the most condescending way and became aggressive. On looking staff seemed extremely uncomfortable in her presence. Later on in the day I saw another couple have issues with her.