Yaz V.
Google
While the hotel boasts a truly stunning location with breathtaking views overlooking Lake Bled, is it its only standout feature. Waking up to the serene lake scenery was the only highlight.
We were disappointed by the overall cleanliness of the hotel. The rooms and common areas were not cleaned to the standard we expected, which detracted from the comfort of our stay. Our room still had the previous guests water bottles in the fridge and the kettle and coffee machines were both dirty and needed a proper wipe down. The teaspoons and cups were clearly just rinsed or wiped to appear clean. I was served a raw sliced avocado with the skin on to accompany my scrambled eggs. The avo was clearly just a garnish rather than a side order!
Our room was serviced daily but with the bare minimum level of cleaning. Our bathroom was wiped down but shelves not cleaned and wiped with water stains from previous use still visible when we returned. The shower has mould along the edges and just not a good look for a 'luxury' hotel. The headboards, chairs, rugs and floors are dusty and corners of the rooms are left to gather dust.
Additionally, a pop-up restaurant on-site created a lot of noise and activity late into the evening, making it very difficult to relax or enjoy some quiet time away from the hustle and bustle of Bled.
While the location is unbeatable for lake views, the issues with cleanliness and noise significantly impacted the experience. I hope the management will address these concerns to match the hotel’s beautiful setting with a better guest experience but I'm not convinced. It's certainly NOT a LUXURY boutique hotel!