Venus Qiu
Google
I booked 4 nights and a volcano trip with Adra Hostel for November 2024. Unfortunately, due to an unexpected visa issue, I had to cancel my trip the day before departure. I contacted the hostel immediately. Their website clearly states that cancellations made at least 72 hours before arrival are eligible for a refund, which should have included 3 nights and the volcano trip.
I confirmed this with the hostel, and they assured me that the refund had been processed through their bank. However, I never received the refund, and when I followed up, they eventually stopped responding.
While I can’t speak to the environment or service of the hostel itself since I never arrived, I do want to warn others. If you book in advance and something unexpected happens, you may not get your money back, even if you follow their cancellation policy.
I understand that partial refunds or cancellation fees can apply depending on policy, but what I don’t appreciate is dishonesty and lack of accountability. I expected a more professional approach, and instead, I was ignored and left without my refund.