Scott B.
Yelp
This is a review of the valet parking at Arsht Center, and not the center itself. I am writing it to serve as a warning to anyone who is contemplating using the valet parking service there. Do not under any circumstance entrust your car and its contents to these thieves. Not only will they rifle through your vehicle's contents and steal anything that they can find in the glove compartment and the trunk, but no one in authority after the fact will assist you in any way.
By way of background, I was a season ticket holder for many years at the Arsht Center, but always used the self-parking available near the site. I moved out of state last year, but returned to Miami for a visit last month, and while there, decided to go to a show. Since I had been gone for a while and didn't know the status of the nearby construction or how it impacted the surface parking lots, I also paid for valet parking when I purchased my tickets. This turned out to be a terrible mistake because either the valet parkers are incompetent and left the car unlocked to be rifled through, or they themselves are outright thieves.
We noticed as we drove to our hotel after the show that items were missing from the car, and then when we arrived at the hotel, we found that items had been taken out of the trunk as well. And if the theft wasn't bad enough, the lack of accountability on the part of Arsht Center management is even worse. When I called the "Premium Parking Customer Service Line" as directed by the Arsht Center website, I was given a runaround before finally being told that the organization at that number doesn't handle the valet parking, only the parking lots. I was then told to contact the Arsht Center box office. When I did so, the representative took down some basic information and then told me that a manager would follow up with me. That was six weeks ago and I haven't heard anything from anyone. I really wasn't expecting to get our items returned, but even a simple apology would have been nice.
I still visit Miami regularly, but I will never again return to the Arsht Center. And not because of the valet thievery, but because of the complete lack of respect from Arsht Center management in dealing with this matter.