Aegean Airlines

We have used Aegean Airlines to fly us to Santorini once and to Crete and Athens twice now. I have to say they failed us not once but twice leaving Crete for Athens. They claim they have a business class lounge at the Heraklion airport, but that is an absolute lie and a cruel joke on their customers. They absolutely do not have a lounge at the Heraklion airport. It is a lie! Suggest using ANY other airline flying from/to Athens and Crete. We do not have any pictures of Aegean Airlines lounge in Heraklion airport because it does not exist!

I would give 5 but there’s just one thing bothering me. Our flight was during winter season and there’s no way we hold our coat during our flight due to limited leg space in economy, we had 8kg check-in luggages which we didn’t use. And as soon as we put our coat inside the over head compartment, the flight attendant told us that the compartment will be full and to hold our coat and told us that she will put it when there’s space left. Up until we took off she forgot it completely 😀 and it has lot of space. I mean it’s just coat, it can be squeeze easily, so whats the big deal? My advice is that just leave the customers to put their coat inside the overhead compartment, when it’s full, then the flight attendant can give back the coat to them. It’s more polite that way.

Official Complaint Regarding Damaged Luggage Dear Aegean Airlines Customer Service, Unfortunately, this is not a positive review, but one of deep disappointment with my recent experience. I arrived at my destination, Athens, Greece, on Aegean Airlines without any issues. The Sky Team provided outstanding service, demonstrating professionalism and care for their passengers. Even for those not flying in Business Class, the treatment was of high standards, which is why I rated them five stars. However, my overall experience has been deeply diminished due to the mishandling of my luggage, which I only discovered after I reached my final destination— a cruise vessel. Upon removing the cover from my brand-new LH ALU premium business class trolley to unpack my belongings, I found a significant dent in the corner of the suitcase (please see the attached photos and video). I initially reached out to Aegean Airlines on social media, and your team responded quickly. For a moment, I felt reassured that the situation would be addressed. I provided my flight number and the required photos. Unfortunately, the situation became complicated because I did not notice the damage until after I left the airport. As a result, I had no photographs of the damage taken at the airport, leading your team to dismiss my claim as quickly as they had responded initially. I was advised that without an official report made at the airport, no further action could be taken, linking me to information that reiterated this policy. How could I possibly know that the damage existed when my suitcase was covered during the flight, as is standard practice? It was only when I began unpacking that I discovered the unfortunate damage to my luggage. The aluminum case appears as though it has been struck with a hammer in that specific area, clearly resulting from careless handling during transit. I am surprised that a company I had regarded highly could dismiss such a significant issue. While I cannot fault the in-flight staff, who are truly wonderful and dedicated to their passengers, my experience with the ground staff seems to tell a different story. I recognize that they handle thousands of pieces of luggage daily, but it is evident that care and responsibility are not priorities in their operations. It saddens me to share this experience, but I believe it is important for Aegean Airlines to be aware of this situation. Upon discovering the damage, I reported it in good faith, hoping that Aegean would take responsibility and resolve the matter. This experience has been a disappointing lesson learned. Sincerely, Mr. Irving

Aegean Airlines S.A. is Greece's largest airline funded in 1995 and commerced 1999. We took it from MUC @ Munich to ATH in Athens: it was on time. With a little more time, about two hours, they served better food than the Luftansa. We've 2F/D, as the standard, business class on short fly just blocked the middle seat.

Παρατηρώ με λύπη πως με το πέρασμα του χρόνου, οι υπηρεσίες και οι παροχές προς τους επιβάτες συνεχώς υποβαθμίζονται. I am Greek, and AEGEAN is my favourite home-like airline. I have travelled a lot in Europe, always choosing AEGEAN, which has excellent pilots. A few years ago, the cabin crew was genuinely polite, helpful, and smiling.. The stewardesses were true professionals: Nowadays, this has unfortunately changed. I see the non-smiling faces of very young girls in this unflattering uniform (where are the lovely older ones with the hats and distinctive hairstyles?) They are no longer good-looking !!!!!! But that is of no importance, one might say. The worst is that they are no longer "willingly" helpful !!! and act as if they are obliged to do what they have to do. Then comes the food served. For a flight of 3.30 hours, and 380,00 euros one way, the food was poor, very small portions, no sweets. At least add a bread roll, which for us Greeks is necessary!! How much can this increase the cost? Because everything makes it more than clear that the airline is taking economic measures. Advice...take the right ones because you are not the only one flying! Η Aegean Airlines απομακρύνεται σταδιακά από το επίπεδο εξυπηρέτησης που κάποτε τη χαρακτήριζε.

REVIEW, Aegean, onboard food Traveling to Greece on business, I was excited to try Aegean Airlines again after several years, especially since colleagues raved about their onboard food. My memories of past flights included delicious, warm meals that stood out compared to typical airline fare. As a frequent flyer and Google Local Guide, I always look forward to seeing how airlines showcase their national cuisine. However, the boarding process in Athens left much to be desired. Announcements were mostly in Greek or German, which made it hard for international passengers to follow. With just one ticket counter open, the line grew quickly and staff seemed overwhelmed. The flight was already delayed, and the lack of clear communication only added to the frustration. For international travelers, clear signage and multilingual announcements would make a world of difference. Meal service arrived in a nicely branded blue box with the slogan "Taste of Greece." The options were apple pie or ham and cheese pie—I chose the latter. While the crust was satisfyingly crispy, the filling was mostly ham, with barely any cheese, and not much flavor overall. As a food lover, I was hoping for more. Greek cuisine is famous for its fresh ingredients and bold tastes—think of classic dishes like spanakopita, tiropita, or a rustic Greek salad with feta and Kalamata olives. Unfortunately, this pie didn’t live up to those expectations. If you want authentic Greek flavors, I recommend visiting a local taverna where the food is homemade and full of character. The beverage service was a highlight: complimentary beer and wine, plus coffee, tea, and juices. I went with tomato juice—fun fact, many passengers find tomato juice tastes better in the air due to changes in our taste buds at altitude. The juice was served with salt and pepper, but no stirrer, so I had to get creative. My colleague felt the coffee could be improved. Next time, I might sample the wine, as Greece is home to some underrated and delicious local wines like Assyrtiko and Agiorgitiko, which are worth trying if available. Suggestion for Aegean: focus on quality over quantity. Even if that means offering fewer free options, providing a paid upgrade to a truly authentic Greek meal would make a great impression—think local cheeses, olives, or a small dessert like baklava. Many food-loving travelers, myself included, would happily pay extra for a taste of real Greek hospitality in the sky. Overall, Aegean Airlines offers a reliable flight but their onboard food no longer sets them apart. For fellow Google Local Guides and travelers seeking a true taste of Greece, I recommend exploring local eateries at your destination or even at the airport. Great food is such a big part of Greek culture, and it’s worth seeking out the real thing. When booking flights, prioritize your schedule, but keep an eye out for airlines that celebrate their culinary heritage onboard—it makes the journey even more memorable.

Its honestly my favourite airline. I have been flying with over 40 airlines and I believe Aegean is the friendliest, warm hearted and most human one. In the lounges they have several theme days per years like Pasta Day or Christmas Cookies during the holidays. Even on short term flights they look after you with water and cookies. Also when flying with our dog, the ground staff in Athens should get high credits for treating us very friendly. We never made a bad experience with how our dog was treated. And my most favourite is the Callcenter. I have called many times for different reasons and the staff was always easy reachable, very friendly and supportive. Just today, I had the pleasure to speak to Mrs. Fragkiadaki. She took so much time to help me with flight changes that I have never experienced before with any one else. She looked through several options to find the best option for myself. I think this is beautiful and very dedicated.

Best European airline I know as a frequent traveler, so far. But as HAM ist one of the worst Airports in Germany - put more pressure on them to service you better. No staff, long waiting times and no Business luggage check-in supported.