Stefani A.
Google
I originally went in to buy an iron, but a staff member convinced me that a steamer would be better and told me clearly that if it didn’t work for my needs, I could return it within five days. After trying it at home, I realized it was not suitable for my thicker clothing like blazers and skirts.
When I returned to the store (within the five day policy), I was met by a staff member named Nath Chansokhalai, who made the return process unnecessarily hostile and embarrassing. Instead of listening to me as a customer or honoring what her colleague had told me, she seemed determined to prove me wrong , as if it were a personal challenge.
She Instead she publicly demonstrated the steamer at the checkout counter, calling another staff member to hold up a shirt while she tried to show it worked. When I explained that I don't have someone to hold my clothes at home in this manner while I steam them (does anyone lol), she went around the store and found a clothing rack to come back and demonstrate again how I was wrong.
Additionally, when I tried to explain that the items I needed to iron were thicker materials, work skirts and blazers, she crossed a boundary by bending down and grabbing my skirt that I'm wearing to see if I was correct about the material.
This is not how customers should be treated. I followed the advice I was given by Aeon staff, acted within the return window, and was met with disrespect, crossing physical boundaries and public shaming. Ultimately she denied my request. Potential customers should be aware of this gross negligence and feral behaviour before purchasing.
