Aer Lingus

Budget airlines seem like a good deal, and they can be sometimes as long as nothing goes wrong. However, if you need customer service or book something incorrectly, it is very difficult to get a solution. I accidentally booked the wrong flight for a client on Aer Lingus. They noticed it 48 hours later and asked me about it. It is 2 months before the flight. I requested a refund online but they emailed the client and denied it. So I called them and waited on hold for an hour and 20 minutes to finally get someone on the line. I explained that I had made a mistake on the booking and needed to cancel the flight. No matter how many times I explained that it was my mistake, I was just doing the client a favor and booked it directly for them and that I wasn't getting a commission even and that I didn't want the charge to stay on the customers card the only thing they would do was refund each passenger $1.60 each. I will never ever book a client on Aer Lingus again and I strongly advise anyone to reconsider booking with them. As much as airlines have issues and delays these days you don't want to be in a situation where you need to try and reach them or that they will be considerate of the customer at all.

Nothing but good experiences with Aer Lingus. They really never have a dedicated check in counter except in Ireland so sometimes check in processes can be a wait. Their longer flights have pretty darn good airplane food and the best in flight entertainment I’ve seen. If you have connecting flights with them make sure you get both tickets at your first airport or you will be running like hell to make your connection.

After a disaster of 2 flight cancellations at O'hare and no other flights from this airline leaving that night Aer Lingus did what they could to make things right. I would give 4 stars but so many people were given the run around for hours that a nice bed and dinner barely took the edge off losing 2 days of my vacation. We were initially given a number to call and waited minimum of an hour to either be disconnected or told to go back to the desk. I should be visiting in Dublin today but I am instead sitting and waiting in a hotel room writing this review. Hopefully my return will be a 5 star trip

This is the second and last time I will be flying Aer Lingus. The first time occurred in the Fall of 2015 and consisted of flying in an airplane from the 1980s with very little comfort or satisfactory service. There was a large group of service attendants that’s were flying on the plane elsewhere, who continued to talk and cause disruption during the movie that was playing for the rest of our section of the cabin. When we politely asked them to quiet down so we could watch the movie, we were scoffed at and were met with slightly less disruption. I pushed this aside assuming that every airline has their good and bad days. Which brings me to my second experience (which I am currently undergoing). My 3:50pm flight should have been more than enough time to catch my connecting flight in Dublin. It appears it was not. After being delayed for 3 hours without boarding and the reasoning being “maintenance,” we finally began boarding at 6:50pm. After taxiing around for an hour, we return to the gate where we sat for another hour “waiting on maintenance.” All of this is occurring without regular updates, without resolutions for all of the patrons missing their connecting flights and without us having made any progress. Next time I fly, I will go out of my way to find another airline that at the very minimum provides transparency and constant communication, nevertheless a flight that makes it off within a reasonable range of the departure time. Update: the flight has been cancelled after waiting for 5 hours from when we were supposed to depart. We have to call a hotline to rebook. We cannot even talk to a person on the ground to find a resolution. Off to more waiting, just on a phone this time...

Real example of crony capitalism. Jana, a very pleasant looking representative in Chicago  was completely opposite when it came to actual customer service. I wasn't allowed to check in online and therefore couldn't choose a seat. Requested at Airport check in for a window seat.   Jana says "window seats are either blocked or taken. if you pay 70 dollars, I can give you one.. there are 80 seats empty. I said a confident NO but requested an isle seat next to window instead. Same answer as before". I asked "Is it possible at the gate once all check in have been completed" Jana said "I will be at the gate and you won't get it. when aircraft is airborne you can sit in an empty window seat. I am sure there will be empty window seats as 80 seats are empty". I come to gate and I thought I will try Jana again. Same answer..pay 70 dollars or try in the aircraft once it's airborne. Strange that I was allowed online check in on my outward journey and was able to find a window seat without paying when the aircraft was quite full. On return, I wasn't allowed to check-in online and therefore I couldn't choose a seat. When I came in the aircraft, half of it was empty and the kind flight attendant instantly gave me window seat. In summary, aer Lingus, this is crony capitalism and rent seeking at its limits. I cannot see any reason why Jana in Chicago had to be so obtuse. Thank you Jana and Aer Lingus! Do you actually have any rules which allow some flexibility! minus 1 star to Jana and 5 star to flight attendants explains two star rating

After landig in Chicago from Dublin on the the 31st of July I could not believe the terrible service Aer Lingus gave to it's passengers. After an 8 hour flight with a screaming child that went at it for six of those eight hours we had to endure a three and half hour wait to claim our luggage. Apparently there was a fuel spill while refueling the jet we landed on. O'hare did not have the sand or grit to clean up the spill. So the fire department and airport and police stopped any work around the jet. Aer Lingus nor Chicago O'hara announced the reason for the delay. Aer lingus representative kept saying it will be another ten minutes. The O'hara representative said it wasn't their problem either even though they are responsible for refueling. Not once in the 3 and a half hour delay in unloading everyone's luggage did they explain the delay to the entire group. Many people with children missed their connection while others just gave up and had their luggage mailed to them. Not once did O'hara and Aer Lingus apologize for the delay. We almost lost our reservation for our hotel because we arrived after 11pm and missed our dinner reservations we made a month earlier. I definitely will not use their services again. Detroit Metro is going to get our business in the future.

Aer Lingus lost my baggage on both legs of my journey to and from Chicago on the same trip! Then took five days to return my suitcase (I got it back the day before I was due to return). To add insult to injury with the second loss, a colleague travelling back to Dublin the following day spotted the bag in the terminal. I am as yet to be contacted by Aer Lingus and their baggage tracing app will not recognize the reference number. Use this route at your peril!!

We’ve flown six times with Aer Lingus and had great experience with no problems. Flights were on time, good food and great service! I love how they name their planes after saints. I wish I flew in St Conan MacDaugh. He is the patron saint of the O’Shaughnessy’s. I look forward to flying with them again.

I LOVE AER LINGUS! Not only is the name amazing but the amazing costumer service and amazing food, coffee and everything else, it makes aer Lingus a number 1 air line for me. 6 STARS (if I could)

Worst airline ever!!!1!!!1!1!1!1!1!1!1!1!1!1!1!1!1!1!1! I ate the bathroom and i saw a gorilla in the shower!!!!!1!1!1!1!2!2!2!2!2!!222!12

Wholly crap, this is the worst airline in the entire world. The website is horrible, their customer service on the phone is farmed out. If you make reservations on line they say that it is not guaranteed - what the hell? There is a big difference apparently if you book on line or over the phone. No customer service if you book on line. My online account said call customer service you cannot manage your booking. I feeling like buying this airline and revamping the whole company and run it properly. What a $@!& show!

I called customer service on 14 Nov 2024 because I wanted to buy my daughter who is 22 months old her own seat. The website would not allow it because a child under 2 is considered a lap baby. The first customer service rep I spoke to told me to "buy a single seat for myself and then call back and customer service would add my daughter and I could pay over the phone ". I did as instructed (but when I called back the second time a seperate customer service agent said she couldn't add my daughter to my original reservation And that I would have to buy my daughter her own separate single ticket on the website and then call back to combine the tickets . I hung up and tried to do as instructed . Only Problem is you can't buy a single ticket for anyone under the age of 18 - so I had to create a birthdate that made my daughter an adult to buy a ticket which created a whole new reservation Then I called back for a third time to combine the tickets and to fix my daughters birthdate. This customer service agent said that it was impossible to combine the tickets and that she couldn't fix the age and it would have to be done at the airport at check-in. I asked if she could just cancel both tickets and then I could repurchase correctly. She said no because my tickets werent refundable and I could apply for a voucher. Even though I just brought both tickets under the advice of two customer agents and simply wanted to rebook to combine the tickets so both passengers would be under one reservation - and would save me Time trying to explain to gate agents what happened. She refused And that there was nothing she could do. Horrible customer service - your reps do not know what they are doing - misinformation left And right. I wasted an hour on the phone talking to three reps who after each call made my situation worse. When the First rep should have told me to simple add a year to my daughters age And I would have been able to have both of travelers on the same ticket vice two reservations now.

We bought tickets for Ireland just before Covid. Covid came and they gave everyone a "voucher" for the flight good for five years. I didn't want a voucher, I wanted a refund. I have been attempting to get a refund from these shysters forever. Their email "customer service" makes AT&T look like a trip to Grandma's house. They pretend to not be able to find any info despite giving them booking numbers, case numbers, reference numbers, name and every other piece of info. Why? Because they do not want to give a refund. And instead of saying "we don't give refunds" they mess with you. One instance it took THREE MONTHS to get a response. They're phone "customer service" is literally a 90-120 minute wait. Don't believe me? Just google "Aer Lingus phone wait time" and see the millions of complaints. They lied to me repeatedly and treated me like a POS in email "customer service." I got someone on the phone once and she said she couldn't do anything (not true, she just did not want to) but would escalate it to the "proper department." I got an email from the "refund department" who literallyl asked me "do you want it on your credit card or a voucher?" I tell them twice I want it back to my credit card (see screenshot). He sends me an email with a voucher, that I literally already have, congratulates me on the voucher, like he's done something for me. A voucher is not a refund, and I already had that. I call and email and call and email and contact the US Transportation Department. Finally the idiot emails me back and says they don't give refunds. I ask him "why did you ask me if I want it back on my credit card then when you literally had no intention of doing so?" No response. Again, keep this in mind if you ever choose to use this airline, which is far and away the absolute worst scum I have ever dealed with. Not even close. Liars to the core who treat people like dirt. They could have said from the very beginning "we do not give refunds" but it's funner for them to mess with people. I'm sure they were cracking up after every email "we don't have that on file" when they did. I am still working on this but at least if I can stop ONE person from using this terrible airline then something good came out of this.

Stay far away from Aer Lingus! Both of our flights were delayed which caused us to miss connecting flights and get home a day later than scheduled. They have zero compassion! They are the WORST airline I have ever travelled and I have traveled quite a bit.

Great airline for the price point. The staff was friendly, the plane clean and comfortable. I flew in my first trimester of pregnancy so I was too nauseous to eat any of the food, so I cannot attest to that. But overall a good experience.

We paid for a flight from Paris to Newark on Booking.com. In the fine print, it said that the fare was not refundable and not exchangable. [My mistake, this wasn't something that I had seen before nor expected, given the pandemic.] Their customer service was terrible, and I was stuck in a loop between them and Booking.com. Consequently, I will never use Booking.com to reserve a flight ever again. Nor will I ever fly Aer Lingus again. As it happened, we changed our itinerary and needed to return from London instead of Paris. Aer Lingus said it was not possible to change the country of origin. Again, news to me. So we wound up cancelling the original flight, and rebooking a new flight. I think we're out the original $1,400 fare, and maybe more due to the rebooking. Meanwhile, it gets worse. Something was amiss with my wife's personal information as entered, so Aer Lingus would not issue a seat assignment. There was no way to view the information as to what the problem was -- perhaps a typo. In addition, the Aer Lingus app still showed the flight from Paris, and, even though I tried to enter it 3 times, would not accept the new flight from London. When we got to the airport, my wife was flagged for extra screening due to, again, whatever the error was in her passport or other information. After finally getting seat assignments (not together) we barely made our flight. To add insult to injury, I was asked by a passenger to move so that he could sit next to his wife. I refused but a flight attendant intervened and convinced me to relinquish my seat. After which it was announced that nobody could switch seats without crew approval. Overall it was a an infuriating and expensive experience, which we will never repeat. Aer Lingus has tremendous room for improvement. Avoid if at all possible! On the positive side: both flights landed safely; the flight attendants were pleasant; and the onboard entertainment system and wifi functioned well. Flights: Aer LIngus from London LHR to Dublin, May 28, 2023 Aer Lingus from Dublin to Newark EWR, May 28, 2023

If I could give them 0 I would. When we left SFO for Dublin we were 5 hours late. No reason why but they did have free cookies and water. And coming back it took us almost 2 hours to get are boring pass because they would not let me do it on line. Thank god we got there 3 1/2 hours early. And didn't get me started about the help on the plane it's like they didn't want to be there and not happy.

TLDR: I would not go again. I'd rather just stay home, or take a non-direct flight with another airline. Any stopover is preferable. Stay clear. See photos for my in-depth review.

So flying out of SFO to DUB, your best airline options are probably between Aer Lingus and United. At first I wanted to like this airline, but damn they simply seem to be a bit behind. Reasons to book, or shall I say resort to booking here: ~ Direct flight! Typically between a 10 1/2 and 12 hour flight duration. Most others have layovers. ~ Slightly cheaper than it's competition, and that's about it. My experiences: ~ Now, it's common to have flight delays, but my last trip was delayed because there was no crew or pilot available. Seriously? ~ The stewards seem a bit off as well. I mean, they were nice to me, but with it being a full flight I can understand how frustrating it can be with a bunch of nagging ol'fogies. ~ The flight just felt dated. Like early 2000s cool, but never upgraded. ~ $29 Salmon meal... eh, it's airplane food so you're not missing much. ~ Descending and arrival, the pilot landed and SLAMMED on the brakes. Really, was that necessary? All I can say is, this flight made me actually like United again. Pick your poison I guess.

Good first experience with some exceptions Overall, I enjoyed my first experience with Aer Lingus for a flight from SFO to Dublin and back. Planes are standard Airbus a330s and were comfortable enough for the long journey. The crews were very nice and I loved their accents. Food was actually quite good and the entertainment options included a selection of recent movies. The knock of one to two stars are from three aspects of my journey. First, the seats and magazine pockets needed cleaning. Not sure who the previous passenger(s) was, but they left a bit of a mess of food and wrappers that weren't cleaned up. Second, on my return flight through Chicago, we took off late and then had to dump fuel and turn around after about 30 minutes in the air with "serious engine issues". Happy that the pilots didn't press our collective luck. However, many of us missed connecting flights. It took a long while to get my bags and alternate arrangements-- people were pleasant, but their teams were disconnected in rearranging things. I ended up having to stay overnight and they covered the room, food, and put me on a direct flight to SFO, instead. So, not bad, but not exceptional. I did enjoy snacking on the free chocolates while I waited. Last, Aeer Lingus did refuse to honor the Euro rule that if you are delayed more than four hours, they have to give you a credit/voucher. I watched as a fellow intrepid traveler requested it and the customer service reps said they didn't know how to. They gave a flyer that said it was his right, but then couldn't honor it for him or anyone else. They should train their teams better, so they can follow what appears to be a law. Won't hesitate to travel on Aer Lingus again as I saw more good than poor. And again, they have cool accents!

Generally a terrible experience. I called customer service four weeks in advance to confirm aisle seats...was assured by AL they were reserved. Boarded the plane in Dublin & no aisle seats were assigned. This was regular economy so my expectations were low. The food offered was inedible...boiled white meat with canned carrots/potatoes. Why not just give people an apple or banana & cheese/crackers instead of what was provided? (I.e. Less food, lower cost but certainly better quality that will save AL money but leave passengers with a better impression.) Note: The domestic US airlines are no better. I prepped a small snack bag so was OK. Water service too was non existent. Two stars for a direct flight & thus avoiding LHR all together! Yikes!

If it were possible to give zero stars, I would have. I have travelled extensively, and this is the absolute WORST airline I have ever flown on. First, they are understaffed - insane lines to do anything, no ability to self check, etc. Missed connection because of delay and long lines. Baggage lost. No one ever answers the phone. No one calls back. Agents don't know how to help you with lost baggage. 4 days later and no response from anyone. HORRIBLE. Also terrible food (even by airline standards). There is literally no amount of discounted fare that would ever make it worthwhile to travel on this airline again. Pay the few extra bucks for a real airline.

Maybe the worst customer service I have ever experienced. Spent multiple hours on the phone trying to get a seat assigned for SFO to Dublin flight. Takes 45 minutes to an hour to get a human and then they put me on hold twice and disconnected me. I spent 5 hours trying to get help and just gave up. Terrible, absolutely terrible.

What can I say, always have a good experience with Aer Lingus. Please get more flights from SF to Dublin, United are awful.

One star for their plane configuration (2/4/2), one star for being the only airline flying non-stop from sfo to Dublin in 10 hours time, and one star for the seat back tv as I binge watched pretty much the entire flight time so I will forget how uncomfortable the seat was. First time flying Aer Lingus and seems to me it's a budget airline. Seats are on the smaller size and lacking in padding so even though the flight is just 10 hours, it's very uncomfortable comparing to my 15 hour flight on Singapore Airline to HKG. Didn't expect much from the meals but I barely touched the food. They serve one hot meal and one snack prior to landing. They do offer meal upgrade for about $25 each and you can chose when you book your ticket. For snacks, they have pretzels and ice cream. Free check in for one luggage under 25kg. Flight attendants are not very friendly. Asked for water when they were serving tea and coffee and the stewardess rudely answered they are serving tea and coffee now and not water. Although she said they will return with water but they never did. On my returned flight, when asked for bottled water, the first reply was no, they don't have bottled water and wanted to give me tap water. Only when I told her I can't take tap water because I am sick, that's when she brought out the bottled water. And yes, they lost my luggage but luckily it was found. Without prior notice, I received the call that they had my luggage and they are just 10 mins away from my place and expecting I am home to receive it... Overall not a very friendly airline.

We chose Aer Lingus because it was the only non-stop flight between SFO and Dublin. The line at the airport to check in bags was pretty long, but we got through in a reasonable amount of time. Aer Lingus allows each passenger one free checked in bag. Our flight was delayed by 30 minutes, despite the plane having been sitting outside the gate an hour before the scheduled departure time. When we finally were allowed to board, we found a pillow, blanket and earphones on every seat. The earphones were for use with the entertainment console at every seat. The wife and I noticed that our earphones were not compatible with the console; the prongs were not the right type. When I tried to ask a flight attendant about this, she cut me off and was extremely curt. I guess she was getting that question a lot, because it was later announced that many passengers were given the wrong type of earphones because this was a new plane with a different type of plug. Which begs the question, why even hand out earphones if they're the wrong type? The back of each seat has a touchscreen that you can play games and watch movies on. It must have been my unlucky day, because my touchscreen was the only one that seemed to be completely unusable (touches were not registering). Fortunately, each seat has its own USB charging port, and each pair of seats shares a power outlet (supports both US and Ireland/UK plugs). So at least I could use my phone and laptop to keep me sane during the 10 hour flight. The food quality was adequate for airline food. We were served snacks and two hot meals. You get to choose between two options for meals, both of which have meat. If you want a vegetarian or other special meal, you need to specify that when booking your ticket. This would've been a better experience had I not been in the worst seat on the plane!

Wow, didn't realize there were so many bad reviews for Aer Lingus! I've flown with Aer Lingus about 3 times now in the past year and a half. Twice as a connecting flight to another city and only once to Dublin, Ireland itself. Dublin is a really nice city and one of my most enjoyable trips I've ever been on (unintentionally). Long story cut short, I was suppose to fly to Prague from London almost 2 years ago, but my passport expired in 2 months. I didn't know I had to have at least 3 months validity of my passport to fly to Europe, lame cuz no one told me and I had no emails warning me about it, but also partly my fault for not doing my research. Anyway, instead of staying in London, my BF and I decided to visit Dublin since our flight home was from Dublin anyways. Spent about 4/5 days there and turns out to be one of the best cities I've ever visited. Comparing it to my London trip, Dublin was much more fun and enjoyable. I didn't think Dublin was that touristy so maybe that's why I liked it cuz I actually felt like I was surrounded by the Irish culture. I'd recommend anyone visiting Dublin if you haven't already! Aer Lingus is an Irish airline and one of the more affordable airlines to fly with to Europe. I fly with them frequently to Europe because the prices are more cheaper than having a direct flight to your final destination in Europe. Maybe when I'm willing to spend a few more hundreds than I'll fly directly lol, but for now to save money, Aer Lingus is the way to go. I've never had any problems like other Yelpers did (knock on wood). My experiences are usually pleasant with no complaints. Little things like not flying out of the airport on time or rough landings are whatever to me. All that matters to me are that I get to places safe and sound and I'm served with meals during the long flights. Flight attendants have been nice and friendly throughout my experiences.Overall, I see myself flying with them more and more as I travel to Europe more in the future.

Wow what a night and day difference this airline was as compared to other European airlines (I won't name any names but...Condor you suck!!!). Traveling to Europe was a disaster with another airline but traveling back home via Aer Lingus was probably a Top 3 experience I've ever had on an airline! I would highly recommend this airline to anybody traveling to or from Europe. We had a connecting Aer Lingus flight from London Heathrow Airport to Dublin, then a 10 hour flight from Dublin to SFO. Right off the bat the service was amazing from the check-in process to checking in our bags. Once on the plane, they provided us TV/Movies on the headrest, ear buds to watch, pillows to rest our heads, and plenty of snacks, full dinner, and all of this was for FREE!!! I mean most airlines charge you for movies and ear buds, not Aer Lingus. Being on a 10 hour flight it's the little things that really help you get through it. Also good leg room on board an airbus, I think I'm beginning to like airbus vs large boeing planes. Also the dinner was really good, I had a 8 oz steak and potatoes and it was really good to my surprise. I don't usually like using public restrooms and especially on an airplane. I thought I would be to download after the flight, but when I uploaded that steak and potatoes I caved. The restrooms were super clean and that toilet flush was real strong, god forbid you clog a toilet on a flight!?! Anybody traveling to Europe or overseas soon, then I highly recommend you travel via Aer Lingus!

Asked to upgrade from economy to business class the ticket desk said " do you have $4000". My seats are upgraded seats already (row 11) this guy was just being rude. I have flown this airline multiple times and this may be the last. Unbelievable!!!! Flight 146 SF to Dublin

I had a layover that happened to be in Ireland, so I felt obligated to get a beer! I don't drink Guinness often, but how can you pass up the opportunity in Ireland? Lucky for me there was literally a small bar 6 feet away from my plane departure. Amazing. AND, it was only €5 (in the states, airport food and bars are not only terrible, but they are double or triple the cost). The flight was comfortable as well. It was a two hour flight from Paris to Dublin, and an 11 or 12 hour flight from Dublin to San Francisco. My only complaint (and it's a big one)--the water on the plane was so sparse. They didn't sell any water on the plane, and although it was free, you had to request each and every class, and each cup was only about 5 ounces. Requested to buy a bottle of water, but of course they didn't have any, and they didn't have enough to just give one away. Secondly, I was used to free alcohol on international flights. But they charge for everything. You're one single meal was free, but it wasn't very good. I think one option was chicken and noodles, and another option was beef and noodles. I didn't bother with it. Luckily I brought my own food for travel. I was annoyed to have to pay for alcohol on an 11 hour flight. I traveled internationally four or five times in the last few years, alcohol is generally complementary. Beer, wine, snacks, everything had a charge except for water--and again the water was sparse. Lots of people complained about headaches, and being dizzy. The staff on the plane is amazing! I just don't understand what's up with the water. The water aside, the entire experience at the airport and on the plane was great.

Pretty good priced, no luggage checked in, nice flight attendants, very professional, no delays from Paris to Chicago and back the next dayvia Dublin for 5 people. (just had a quick meeting to attend) So from and to Chicago, I have to say I am pleased ; knowing that Wow air had cancelled my tickets. Aer Lingus saved my life. I booked through Opodo, easy process.

I had read a plethora of negative online reviews of Aer Lingus and it's status as a budget airline, so I wasn't expecting much and had originally tried to avoid it as much as possible. Unfortunately any other plane ticket from SFO to London a week out was over $800.... so I ended up paying only $265 for an Aer Lingus one way flight SFO to London with a four hour layover in Dublin (purchased via Expedia aka a third party website). The flight was so much more than I had expected! I was able to check in my suitcase at SFO, (though they did tell me that had I purchased some sort of cheaper priced ticket, it would have cost me $100 to check in my bag at the desk). 265 to EUROPE THOUGH??? Purchased one week before my departure date?! That's an awesome deal. The dinner served on Aer Lingus was delicious (I'll add a picture below), though I can't speak for the breakfast (slept through that one.) The media offered on the flight was great, I was able to watch the entire season of Handmaiden's Tale, which I've wanted to see but don't have hulu. Biggest tip I can offer is to bring your own earphones, because you'll have to buy one if you forget your own. My flight was on a Wednesday afternoon so the plane was relatively empty, and nearly everyone was able to find two to three seats to stretch out and lay down on. Overall, I thought the flight was great for the cost, and I personally have not experienced a lot of the problems other reviewers seemed to have run into. Thank you Aer Lingus for an affordable Europe vacation!

Do not fly with them. Canceled my flight hours before departure with no help rescheduling. Waited on the phone for an hour and then was hung up on. Waited another hour and then had a representative lie to me about which flight I would be taking. Absolutely awful service, a scam airline with awful planes.

Called and checked the website every day to get status. "Still tracing" "We will contact you once your luggages are located". That's all you'll get. No other information. 5 days later a guy calls and tells me he will be at my house in 20 minutes. Who are you and why are you going to my house?? He has bags for me. Great. I drop what I'm doing and rush home. Guy pulls up in a van and opens the side door. Bags starts falling out. This was not a small van and it was filled to the top with baggage. I can see that the baggage were thrown around hard. There were cracks on the plastic corners of the soft luggage and major dents on the aluminum luggage. Luckily all contents are accounted for and no damages. Today day 7 I check the lost baggage status website and is still states tracing in progress so I called the service center. What do you know? They can't tell you anything that's not the website. Useless!!

The food is ok, they try to rip you off by getting you to order a meal online. You don't have to, unless you want your meal first. Also, the seat was broken(it just needs more Velcro underneath), they said their mechanic was not available so my sister had to move 27 rows down!! We had PAID extra!! To get seats together. Super annoying. Be prepared for a lot of screaming babies. At least 30 kids on both flights!! Anyways, seats were very uncomfortable and very old planes . Don't expect anything fancy. Oh and old headphones so you can't use your own headphones with any of the TVs. It's the two prong headphones and no one uses any of those anymore unless you wanna use the terrible ones the plane gives you.

DO NOT fly with this airline. After my brother and I purchased tickets, we got a notification saying that we had to call the airline to confirmed. 10 calls, 10+ hours later, we can't get a hold of a single person to confirm our flights. It; seriously terrible customer service. We used this airline for business travel, and I can assure you that is not happening any more. Shame on Are Lingus

I'm a frequent business traveler and have never been treated so rudely with such consistency. SFO to Dublin round trip - gate agents and cabin crew all acted like I should be happy to be allowed on their aircraft. I paid extra for 'priority boarding' according to the itinerary and was told at both gates this doesn't exist (showed them them notation on the ticket). I made two requests on board on the flight over for water. I was told that "bar service is closed" during and after meal. Learned my lesson and made no requests on the flight back. I will not use this airline again if I can avoid it.

First time flying this airline, and it was uber cheap! Love how there was no long line at the check in desk. The airplane is old, seats are a bit cramped, and I feel the tickets were cheap for a reason. However, the food going there was not bad at all, although alcohol did come at a cost. Movie selection could be better!

This is by far the worst airline out there today. The seats on the plane are extremely uncomfortable, the meals served are not edible and the amenities/power outlets & TV's don't work. The staff is quite rude and doesn't care to make your flying experience an enjoyable one. I flew from SFO to Dublin and when I noticed my power outlet didn't work the flight attendant said "sorry, nothing I can do now". Great response. On my way home the tv didn't work and I had to ask 5 different flight attendants to reset the screen. Still didn't work so they offered me free wifi. The code they provided was invalid so I paid for an hour and found the wifi to be unusable as the speed was worse than the dial up days. When I finally got home my bags didn't arrive with me. Do yourself a favor and don't book with this airline. Pay more or do whatever you have to or else you'll experience the worst airline out there today. In addition to all of this getting a hold of customer service is impossible as they keep you on hold for over an hour no matter what time of day you call. Look elsewhere!!

There was hardly any legroom under the seat in front of us. The stewardesses were rude and unaccommodating. Arriving to Dublin, the ground crew gave us the wrong gate for the US immigration, and because the plane came in almost an hour late we had to run to try to make the next flight. When we finally arrive to the gate to board we were greeted again by a rude ground staff telling us that we could of hurried to get there earlier. Trying to explain why we were late we were told in a condescending manner "everyone else had enough time to make it" Will never ever fly with this company again!!! BEWARE EVERYBODY

Never EVER flying with this mess again. Got me to London too late for my connecting flight to SF, did not reroute my luggage so gawd knows where it is, tags are not locating the bags. Fknay.

This review is strictly for the staff of SFO and online customer relations (Still waiting for a response from customer relations) There are bad stories about people traveling through airports and then there's dealing with Aer Lingus in SFO. We've never experienced such poor customer relations as we did when flying from SFO to Dublin, which never happened even though they did send my bag there. It's been nearly 3 months since our flight and my blood still boils from the interactions we had with the staff. The staff will lie to your face, they are incompetent, and generally disregard your experience. And the excuse that was given? Well all airlines are like this.

Well, we haven't gotten on the airplane yet and so far it's been a really , really bad experience.. They changed flight times and never sent a notification We went to go online to confirm our flight the night before and they post tbat our flight was cancelled from sfo to Dublin. We then had to wait on hold for an hour and 20 minutes to get someone to pick up the phone to confirm that in fact we still had seats on the flight.. They were rude and dismissive.

I am so surprise by this airline. We booked in advance and sadly due to a health issue my son cannot travel. Despite the urgent situation, they let us know unless there is a death in the family we can't use the ticket at a later date. Then, I asked if I could change my return flight so I could come home earlier. They let us know that it would cost $5,000 to change my return flight and that it is better to simply buy another ticket for the return. $1,200. The customer service was shocking really. On hold for a supervisor for 3 hours. I'm not kidding. They are absolutely not flexible or helpful at all. Do not use this airline. It is better to use someone else even if a little more costly. They have lost me as a customer forever. Except for the flight I MUST do for work. In the future, never Aer Lingus.

On Saturday June 8, 2019 my wife and I flew on Aer Lingus flights 146 (from SFO to DUB) and 3254 (from DUB to EDI) and this was one of the worst set of flights we have ever been on and we will not be flying Aer Lingus again. On flight 146 we paid for bulkhead seats for extra leg room (my wife had a knee replacement and needs the extra leg room for medical reasons). Unfortunately, one of the seats 'extra leg room' was taken up with the storage chest for one of the life-rafts, forcing the person sitting there to angle their knees at a 45 degree angle for the entire flight. It was actually fairly uncomfortable and certainly not worth the extra cost. Next, when it came time for dinner, we had pre-ordered our meals and paid a premium cost for them. My wife ordered the salmon. A steward came by and asked my wife what her name was. She answered and he said, "Here is your meal." She opened up the dinner and it was chicken and not salmon. She called for a steward and the head stewardess came over. When my wife explained the situation the stewardess didn't apologize she just said, "There was a mix-up and we've given your salmon to another passenger. We don't have any extras." My wife said this was unacceptable as she paid for salmon. The stewardess was visibly angry (with us!) and said that she would check in first class to see if there were any extra salmon dishes. We waited for almost 40 minutes before the stewardess passed by again. My wife called to her and asked if she had found any other salmon. The stewardess had clearly forgotten, was visibly angry again, and walked angrily into first class. About 5 minutes later she came back with a salmon meal and tersely said "Here's your salmon." Again, no apologies. The salmon was barely warm, we had been waiting for 45 minutes more than we should have and were treated like it was our mistake not theirs. Near the end of the flight, one of the stewardesses was in tears. As we were right behind the steward station we could hear the 'drama'. The head stewardess (the one who we dealt with regarding the salmon) had laid into one of the other stewardesses about some minor issue. 3 other employees were comforting the distraught stewardess and at least two rows could hear this drama play out in front of us. It was extremely uncomfortable and unpleasant. The worst was during the next leg of our trip on flight 3254. We were shuttled to one Aer Lingus plane but, as our gate-shuttle was pulling up, it stopped, backed up and went to another plane. This one had no Aer Lingus logos and was an old silver cargo plane of some sort. As we were preparing to take off the captain made an announcement that the plane couldn't take off with all of the baggage and therefore they were removing bags from the plane. Our bags were 5 pounds each under the limit so we didn't have oversized of bags over the weight limit. When we arrived in Edinburgh, there were at least 15 parties with missing luggage (us included). We registered our missing luggage info with Menzies and the agent there told us, "Yes. They unfortunately remove bags from their flights a lot." We thought that, as there were two more flights from Dublin to Edinburgh that night that perhaps our luggage would still make it that night. Unfortunately we didn't receive our luggage until over 24 hours later. Again, this wasn't luggage that was 'lost' due to a mistake but luggage removed from a plane that they should have known couldn't accommodate their passengers' luggage, with no apology and no attempt to get us our luggage in a timely fashion. Between the rudeness and the disregard we have no intention of ever flying Aer Lingus again and just want people to be aware of what their business practices are like.

DO NOT fly Aer Lingus. If they lose your luggage they will hope you go away! They DO NOT Help you out. You pay good money and they give you no service. Lost our luggage for a 12 day cruise to the British Isles and 18 days later we still have no one helping us out. They only tell you to give them some time and to be patient! Are you kidding me?? Be patient after a 12 day cruise with NO CLOTHES! This company is the worst and people be aware!!! I hope @AerLingus sees this review and that many other people also see this review. This happend August 19,2019!!

In order to not take up overhead baggage space, I had no carry on. I was charged 90 Euro for my " overweight " suitcase when others were offered free checked carry on luggage due to lack of space. Never again!

I had to fly two different Aer Lingus flights, Paris to Dublin, Dublin to SFO. Both planes had mechanical problems, causing a 4 hr. delay. This caused us to miss our SFO connection, and we had to have our daughter drive for hours to pick us up. The delays and missed connections turned a quick 13-hr. flight into an unpleasant 24-hr. ordeal. The food was terrible. I mean terrible, and I was in the Vietnam-era Marine Corps!! I pre-paid $21 for a meal and I got crap! The attendants were very slow in picking up the trays too. I asked for water from the drink cart & they didn't have bottled water. I got warm, dirty-tasting tap water from the restroom!!!! Dublin staff was courteous & helpful in dealing w/ the missed connection, but when wife is in seat B, & I'm in seat E, that's not even funny. The Paris check-in is staffed by the most callous, disrespectful people I have met in commercial flying. Aer Lingus is a very inferior airline and I will not be flying with them again.

I recently took the direct flight from San Francisco to Dublin airport. Biggest plus is the amount of time that is saved from flying directly to Ireland. I have always been a fan of Aer Lingus, but I have been spoilt by traveling with Virgin Atlantic over the years. But the stop over in Heathrow is nice to avoid if you can. The ground staff at SFO were not the friendly helpful standard on the flight and what I'm used to with flying Aer Lingus. The flight was pleasant, there was good in flight entertainment, I listened to music most of the flight. Everything was clean the seats were no better or no worse than other airlines. I would recommend this direct flight to Ireland.

They don't participate in TSA-pre. Online check in is non-existent. No knowledge of destination lounge access. Be sure you get there 4 hours early to not be able to check in. NEVER FLY THIS AIRLINE EVER! I was forced to rate one star because zero is not an option.

I was very apprehensive to fly this airlines with all the negative comments! Well we had a great flight SFO to Dub! It is the only direct flight! The seats were comfy and the video/ tv had great selections! The flight attendants had smiles! I even liked the shepherds pie! Will fly again

It was a well priced air fare and overall I don't have any big complaints. The two areas I was not happy about were the touch screens on the seats in front of you are very very slow when you touch buttons on it to control. Another one is in-flight food - is bad, it either tastes bad like their beef Stroganoff or has no taste like their rubbery breakfast burritos.

Well I'm puzzled by the poor reviews. My cousin and I, exactly a year ago today, flew from SFO to Dublin. Seats do lack legroom for two 6' "portly" 70+ gents but the flight attendants were pleasant and helpful. The food was surprisingly good and snacks and coffee/tea/soft drinks were available anytime no charge, just ask. Pretty good selection of in flight movies and that real time map let me watch our progress. The flight back was just as nice (my super nice cousin, upgraded my seating to a seat at the door, loads of leg space, thx cuz) with pleasant and cheerful flight attendants. I would fly Aer Lingus again for sure.

It was a bad start. Flight delayed, with absolutely no update of departure time. Not a dreadful delay, but I had the courtesy to be on time.... They could have said SOMEthing. Once boarding commenced, the announcements were incomprehensible. The aircraft leaving Dublin was 3 hours late, and they changed the gate three times. Boards were never updated... 2 hours after the scheduled departure the flight was still showing on time. What nonsense. One thing you can say about them, they're consistent. The trip had four legs, and they ran late on every leg. Leaving Degaulle it took more than 2 hours to get through the check-in line. We hustled to our gate, then sat and waited for an hour. In Dublin we had to run for our gate, and then, guess what... Sit and wait for an hour. Yes, the board still showed the flight on time. Aer Lingus is a third-world airline. Ridiculous.

Much better than any US airline. The beef stew meal and selection of movies/tv shows were excellent. The only minus I see is that they don't belong to a major airline alliance.

There should be a zero star rating JUST for this airline. Save yourself a headache and pay the extra for a better airline. If your flight goes perfectly, I'm sure the airline is fine. But all airlines are fine if the flight goes perfectly. The customer service of this airline is the WORST I have ever experienced. No one seems to be able to help you and they just pass it on to the next person. "Oh, CUSTOMER CARE handles this." "No no no, that's RESERVATIONS who can do that." As far as i can tell so far, no one seems to be able to do anything at this airline except take your money for terrible service. DO NOT BOOK THROUGH THEM!

Afternoon flight delayed multiple times over the course of six hours, then finally cancelled near midnight. Stood in line until early hours of the morning for hotel voucher. Extremely disorganized customer service, no promise of refund, minimal effort to give vouchers. The next day, flight delayed again, terrible customer service. Tried to charge us extra for bags that had already been checked. Would never recommend.