Aesop Abbot Kinney

I just paid my first visit to Aesop and was helped by Austrid. Austrid was incredibly attentive and helped me find the perfect gift for a colleague. I was incredibly impressed by the attentive gift wrapping! I have never purchased anything from this brand as it has always been a bit out of my budget but after this incredible customer service experience, it’s safe to say I will be a return customer! Thank you Austrid!

I wish I could afford to buy everything Aesop carries!! Their products are high quality, made with some of the finest ingredients you can find on Earth, and they just ooze coolness with how much they know about skincare. Their staff members are super knowledgeable and more than willing to take time for you to explore which products are best for you. They were super nice to offer trying the face washes and anything else I was interested in. There’s an in-store sink by the window that makes for the perfect place to sample products. If you don’t have a skin care regime yet, come here to get one!! Get yourself a toner, face wash and serum to start. Or if you’re there to uplift your shower routine, they’ve got purposefully crafted body cleansers, shampoos and conditioners. Their whole shop smells amazing. Located right along trendy Abbot Kinney. You can find parking in the neighborhoods nearby, or along Venice blvd. I forget the name of the nice gentleman who was helping me out but I wanted to give him a tip because he was so supportive but they don’t accept tips 😅

The store itself is beautiful and well-designed, but unfortunately the staff member we encountered was quite rude and dismissive. We came in genuinely interested in making some purchases, but the poor service left such a bad impression that we ended up going to a different location instead. It’s a shame because the products and store layout are lovely, but customer service really matters.

Terrible customer service. Being a past customer of Aesop Studio City I was always greeted, given samples, recommended different products but absolutely radio silence from these employees. Will not be returning and probably won’t shop at Aesop again.

This store is pretty and I appreciated being able to try the items before I purchased. The two girls working were beyond helpful. Really knowledgeable and friendly. I also appreciated the samples of other products they included with my purchase and the cup of tea they offered.

Absolutely would recommend this store over the Montana store. The sales associates are incredibly kind, helpful and attentive. Great customer service and overall excellent products.

Their scents are the best in the world. Love going to this location and go shopping on Abbot Kinney. Staff are friendly.

You are better off going to the Aesop in century city, they are much more friendly there.

Blake was so incredibly helpful! He's so knowledgeable about skincare and was so sweet. It may seem like the staff are hesitant to talk at first but in actuality they're just very respectful of personal space. Highly recommend!

I'm genuinely curious. Do the workers speak English? I came in because my brother wanted me to pick up hand soap here and the two workers didn't even say hi or acknowledge me. They just stared at me. They either couldn't even or didn't even want to answer my questions so I had to get my phone out to research the products myself.

Aēsop, Wine and amazing service...what more can be said? Yes, Aēsop is expensive and I hate that part. The product s from this Aussie company are pretty spectacular and I've been using them for years. Additionally, the stores are beautiful and a work of architecture. Abbot Kinney is no exception. Beautiful and inviting...retaining some of the structures original charm. Love the cast iron sink. The service by Dana was amazing.. she felt like family. And they had wine and cheese to cleanse my pallet between scent trials. I chose Marrakech intense because I love cardamom. I also bought some other goodies. Plus, there's really cool outdoor spaces and skincare classes. News alert...Fig scent coming soon.

Blake helped us choose the perfect room spray. He was very knowledgeable and friendly. I love this place!

The tall white person with blonde/brown curly hair who rung me up was extremely rude and made me feel extremely uncomfortable. Very unfortunate and unprofessional considering that i am a paying customer.

Horrible customer service - the worker - curly brown ish hair and yellow teeth- was so condescending and rude - was a little creepy how rude he was - I shop Aesop often - probably need to reconsider - this was a ridiculous experience That person should not be the face of that store Eeesh

Really great service, good quality products. The incense may be a little pricey, $48 for a small box, but it's the highest quality Japanese, and since I have seen outside of Japan. In the bath care products and hand sanitizers are amazing as well. Again, not cheap, but you're not going here for price. You're going here for quality. Expect to pay a premium for premium products.

The team here is the best and I was taken care of as soon as I walked in Highly recommend if you are walking Abbot Kinney to stop by here for your skincare needs

Dropped by to check out their product line. Staff was unfriendly and not very helpful. After meandering about for 5 minutes a staff member came up to us - it was unclear if he was offering assistance. The vibes were definitely off at this location. Wouldn't recommend.

- Gluttony Expedition - Body lotion, hand soap, body wash: decent Shampoo: peculiar smell, but it's ok. Conditioner: TERRIBLE! Avoid at all cost!!!! Don't you ever use your products before you sell this to customers?????? It makes my hairs more dry and tangled by using it. Even the ones at 99 cent store do better effects on your hair. It's so bad and now it disgusts me when I see their products or logo. - Conqueror's Deduction - Proper hotel and hotel June use their products thinking as if they're superior products than others simply due to the $$$$$ price tag. It's not!!!!! Due to the really bad conditioner, it ruins my hotel stay and hairs every time guaranteed. It's almost impossible to encounter such a bad product, but you really pull it off. Your object is to offer the finest quality products. Please improve the conditioner - it really sucks and ruin my hotel stay every time! If you really used the conditioner, you know I'm right on this. Unless it is meant to be used by bold people...

The Aēsop on Abbot Kinney is the first of what will soon be nearly a dozen Aēsop stores in the L.A. area. I had visited most of them but never the Venice store until today. Service is friendly and helpful, as is the standard with Aēsop (most of the time). The store went through a redesign recently, though, that didn't do it any favors: There's a shower stall in the center of the store, for one thing. I'd heard about the shower stall they were going to add to the Venice store, but either no one seriously planned for it to be put into any real use, or the architect must think L.A. is a city full of casual exhibitionists because there simple metal tube has no area to change, hold clothing, store towels, etc. ― there's no way to maintain any sort of privacy. The store has gone so far as to turn the water off to it, that's what a waste it is. The rest of the design is just white, white, white, plain and boring. It's the worst Aēsop design I've ever seen, honestly. I hope this is not a harbinger of things to come for the new L'Oréal era. For the austere and stupid design that makes me sad, one star removed.

I had a very disappointing experience with their natural deodorant, which I purchased for $40. Unfortunately, it caused a severe rash and significant skin irritation. I would caution others against buying their 'natural' products due to the potential for adverse reactions. I cannot recommend this product. A blond lady helped me out

If you are Asian and worried about discrimination during the current coronavirus situation, don't come here. In fact, avoid all of Abbot Kinney. (See my review for Robert Graham just down the street.) I was hesitant to write this review, but after reading some of the other reviews for this store, I see there is a history of microaggressions toward minorities from the salespeople, so sadly this feels pertinent. I was there last Sunday with my friends. All three of us are Asian Americans in our 30s, born and raised in California. We asked for a sample of the mouthwash. The woman gave a sample in front of a sink. So after we tried the sample of the mouthwash, we spat it out into the sink. "DON'T SPIT!" she cried out, and literally everyone in the store turned to stare at us. I felt like the three of us had all morphed into giant coronaviruses. It was pretty humiliating. (By the way, who swallows mouthwash? Isn't it natural to spit mouthwash after you put it in your mouth? I was mindboggled. Furthermore, we had already spat out the mouthwash when she freaked out at us. Why not just discretely clean the sink and be respectful to your customers?) Anyway, it was some of the more overt racism I've encountered in all my life being a native Angeleno. I understand that these are special times, but the lack of discretion and the blatant shaming was absolutely unacceptable from sales reps at such an expensive brand. To make matters worse, my friend then tried to buy the mouthwash (maybe he wanted to alleviate the tension, bless him), and she said okay, but then turned to help someone else and ignored us. That CONFIRMED it to me that we weren't welcome there. So we left. Like I said before, I wasn't going to say anything, but judging from the other reviews there seems to be a racial tinge to this place, so this is my truth. By the way I love Aesop product and bought $300 of it last time. Oh well.

I'm updating my review because of the "note" that was left by someone on this review which is clearly someone sent by the worker who I mentioned was incredibly rude. This comment stated that he was in the store and witnessed the exchange, defending the worker, but NO ONE ELSE WAS IN THE STORE. We were literally let in by the worker because they have a rope at the door and the worker was gone at first so myself and my three friends were let in and NO ONE ELSE WAS THERE. Aesop your worker is sending people to try to defend him on these reviews. Again NO ONE ELSE WAS IN THE STORE it was literally only us, no one else could have "seen this" and even if the person was outside waiting to come in they wouldn't have actually experienced his behavior they would've witnessed it "from afar". Furthermore, in what world is it required to ask permission to use a bathroom at a public store? Do you go into Nordstrom and ask to use the bathroom? No, you ask in private residences, not places of monetary exchange.

I went in the other day to get advice on the right toner for my skin! I spoke with Jess and she was an absolute dream! She answered all my questions with amazing enthusiasm and helped me make my first purchase. I love the toner she recommended. She also gave me oil samples based on my expressed love for oils. I definitely need to come back to get a full size. Thank you, Jess!

The regional manager Sean has thoroughly investigated this issue with their employees. I was satisfied for their quick response at this matter.

I love Aesop. I live for earthy ethereal fragrances and body stuff. This shop on Abbot Kinney is the bees knees. I wish I had more time, so that I could enjoy the patio, but I had somewhere to be. I had a very nice and relaxing cup of tea while I was there talking fragrance with the employees. They were very lovely girls who were equally helpful. I bought the Marrakech perfume roll-on, and the ahem...post poo drops. Fabulous way to keep my ladies room, smelling like one. Just a couple of drops in the throne, and you'll leave the bathroom smelling like there was a royal visit from the queen. Lol... I also put a couple drops in a decorative bowl of water on my mantle, for a down low room freshener that doesn't require fire (i have a bad habit of falling asleep on candles) or a chemical release into the air, like febreeze... yuck. The drops work great, and I love the fragrance oil. The young lady even have me a fist full of samples of other products that I can't wait to try. Yay!

Love this store in Venice! The employees are super nice and helpful and the little backyard patio with plants is very peaceful and sleek.

This is the second time I am visiting Aesop on Abbot Kinney and Samuel/Cheyna were such an immense pleasure. Cheyna has such a charming wit about her and Samuel has so much skincare knowledge, a true helper. I repurchased my cologne and got a new face cream for my friends birthday. They really make an effort to be professional and polite and chatted with me about my dog for almost 20 mins. I see other reviews giving a not so good experience for this store and I can't imagine how, will always return to this store. I don't usually Yelp but they always help me get to this app!

Until today, it was above a year since I've been into this shop to purchase Aēsop products. At the beginning, I attended a store opening event and was assisted by Annie who was very knowledgeable about the world of Aēsop. Fast forward to today, I was headed to work (on Abbot Kinney) and realized I had just run out of deodorant. I popped in for a quick purchase and the whole transaction realized into a truly memorable experience. A refreshing beverage, some helpful advice, and well-placed product garnered two items purchased instead of one. A million-and-one thanks to Matthew for being the guide of hospitality. I'm home now sampling the newest fragrance and planning a moment to return and purchase this item. I'll try the cleanser in the morning derived of parsley seed. A flight to Hong Kong was the trigger of this little delight in my sample collection as I flew Cathay Pacific Airways and a parsley seed toner was provided in my amenities bag while seated in Business Class. Not to bore you further, but it was Matthew and the overall seamless experience of today's transaction resulting in my return to Aēsop AND at this location. Don't worry about price. Life is all about quality over quantity.

Great products, and I'm a repeat customer (online and in London), but this was my first, and definitely last visit to this location. A word of advice to the young lady: Don't hover over customers as if you think they going to grab something and do a runner. I've been "shopped" many times before and I know what's going on. The ONLY reason I'd made a purchase and opened a "store profile" as opposed to just putting the bottles on the counter an walking out, was so you would have my contact info and know WITHOUT A DOUBT that I can afford the $140.

Dear Matthew, Thank you so much for the kind gesture and apologizing. It meant SO MUCH TO ME! (and I def. feel bad too). But it meant a lot to me and not many people would do what you did. Thank you x a million. Best, Tiffany

A really nice store with nice and natural product! Been using their hand balm lately. Fall in love with AESOP!

Came here to buy hair conditioner with a small group. Three of us intended to buy products. The store was closed when we got there and there was a small sign saying the attendant was gone but would be back. He came and we started to browse products. He wasn't able to attend to all of us so he focused on one at a time. So while I was waiting for him to help me find a product I saw an open bathroom and needed to use it. There was no sign indicating it wasn't for customers and it was open and looked like a normal bathroom. While I was using it the salesman started aggressively pounding on the bathroom screaming at me to get out. It was outrageous how he treated me, like a criminal and it really made me feel like trash. How can someone actually scream at a customer for needing a bathroom. If it was private there should have been a sign and it should have been locked. Highly unprofessional and mean staff.

Walked in here today without any intentions of purchasing anything form the line... yet. However, that changed due to Matthew's help and amazing customer service! I was blown away by how interactive, non-pushy and genuine he was. He walked me through each question I had and even demonstrated the product on my hand. To top it off, I was offered a beverage and a number of sample packets to try at home. The level of customer service that I experienced today completely blew me away, something I've yet to experience at a Kiehl's or Malin + Goetz store. Either way, I know I'll be back to this location and will probably end up splurging once my current regimen is out. See ya soon Aesop!

Spend your money at Barneys if you want Aesop products!! The medium haired white woman with glasses was an Asian hating racist! I Went in on weekday afternoon after checking out the new Green tea place. This woman kept asking " anything else? Anything else?" About 5 times while I was still looking around after choosing 2 items already. ($70) Was not offered any samples and she first tried to put the glass bottles in the paper bag only. Plain Stupid or discriminating... Asked the difference between 2 products that look the same, spoke very fast. Never happens at Barneys or Neiman Marcus... I would go to Barneys BH to get any Aesop products for the future.

Aesop had three pumps of their products outside the shop for passersby to sample. I loved the Rind balm, a nice grapefruit-scented lotion, and decided to check out the shop. While the products do seem to be high quality, I just can't justify spending $97 on a bottle of lotion regardless of the fancy ingredients or special properties. I'm probably not their target market, though! I would rather buy something organic and also high quality at Whole Foods that's a fraction of the price. If you like nice-smelling body & haircare products it's worth checking out though.

Walking up and down Abbot Kinney, we were finished with our shopping and were headed back to the car when this shop window caught my eye. I called my boyfriend back and asked if we could make one more stop. Honestly, I didn't even realize it was a skin care (etc) shop until I was already inside but I decided to look around anyway. What I didn't expect was to walk out of there with $80 worth of product! The sales associate, James, was such a sweetheart and absolutely full of knowledge. I've fixed up most of my "blemish" issues lately with a new Clinique routine for the last 6 months but was looking for something to top it all off. Cue James and the Aesop chamomile mud mask. It's $50 for a small pot of it, but the pot should last 6 months if you use it twice a week. It's only been two weeks but I can already tell a major difference-- redness is disappearing, those last stray blemishes that seem to crop up are zapped even faster than before, and my skin has never felt so unbelievably clean (and this is even after my new normal cleansing routine). I've been really into rose scented items lately and couldn't resist grabbing a bottle of body wash from the shelf (it's divine!). James checked us out and threw in a few free samples which I'm excited to try, but haven't gotten around to yet. Aesop is by no means cheap, but so far I think it has been worth every penny and then some. Big glowing 5 stars for both the products and the staff! James will take care of you while you're there and the goods will take care of you after you get home.

Love these products! They smell so natural and are all CRUELTY FREE. The service was great! The sales associate helped us sample some products and made sure we were informed about our purchases. We mentioned some of our creams were gifts so everything was wrapped before we checked out. Saved us time and and extra trip! They gave us a ton of samples (based on our skin types) as always.

Im new to the Aesop brand and looooove the resurrection hand lotion. It is the most unique melangerie of scents that blends in so beautifully. The customer service wasnt anything memorable, but hey its Venice. Lol. Not many chipper amazing folks in retail here. Im in and out with my purchases, and was sent off with samples. I hope not to encounter this scary red hair lady fellow yelpers are writing about!

Great products - below average customer service. Stark difference between Aesop in downtown LA where the reps greet customers upon walking in, offer tea, product details, and assistance with gift wrapping services. Parking and traffic are a nightmare at this location. Sticking to the downtown location from now on.

Stopped by today while casually browsing in the area. I've been looking for a moisturizer, and Aēsop had sooo many options (which was fun)! Zack was so attentive and helpful, he helped me pick a moisturizer, and went through a whole regimen with me. I left with a moisturizer, and a handful of samples (yay!). He was so informative and sweet, excited to try everything!

Lovely experience! Heroic! Was treated to what seemed like a mini spa treatment with no real pressure to buy (though my intention to buy was there). I happily walked out the store with a bottle of face cleanser and a ton of samples, looking forward to using them, when I accidentally dropped the lovely bag and bottle on the sidewalk and it cracked open. (Any effort of acting cool on Abbot Kinney was crushed). I thought - "right, Ill come back in 3 months to purchase a new bottle as that's how long it's meant to last", and thought I'd ask for a paper towel from the store to clean up, not expecting any help. When one of the employees was an angel and guided me to the bathroom to clean off my cleanser-covered hands. They gave me a replacement bottle and a free sample of shampoo. They saved my day! Amazing!

Matthew, Thank you so much for your hospitality & genuine concern! Your customer service is unmatched. I hardly write reviews on yelp, but I was a compelled to write one because the customer service I've received at this location, in general, is always great. Especially today, however, Matthew was extremely friendly and knowledgeable, and even made mine and my husband's day. Thank you for being so kind!

popped in during the weekend and had to leave quickly but the man working there was super nice and gave me 2 samples which I really enjoyed using!

I actually don't remember how I heard about this product line but I am so glad I found it. It might have been Venice, CA. At any rate, I've been using some core products for at least 5 years now and I haven't had a reason to switch (except I do use a drugstore brand cleansing wipe for make-up removal). The best thing I can say about these products is that they make my face & skin feel the closest thing to natural compared to any other product line I've used in the past. The Aesop products I've used so far go on smoothly, hydrate, do not clog pores or interfere with make-up used over top and they make your skin glow. The simplicity of the product line works together to give your skin exactly what it needs. I am modest in my product use but my favorites include Parsley Seed Anti-Oxidant Facial Treatment, Parsley Seed Cleansing Masque, Mandarin Hydrating Facial Cream, Tea Tree Leaf Facial Exfoliant, Parsley Seed Anti-Oxidant Facial Toner, Parsley Seed Anti-Oxidant Eye Cream and I love the body balms too. My skin now is the most balanced it has ever been and I rarely ever breakout. You have to try adding one product to your existing regime - Aesop will send you samples of products you can try for future consideration. I finally love my skin.

I was in a time crunch visiting from out of town and I thought this place opened at 11AM like it states on their website and their front door. I got there at 11:15AM and the door was locked even though employees were inside. The employee told me that they were doing inventory and to come back in 20min. I used to work retail and I remember coming to work EARLY and doing inventory before opening time so when doors open we are a ready to go. I'm so disappointed bc I really wanted to purchase a few perfumes and shower gels. I didn't end up going back bc I had to leave. If your establishment says open at 11am please have your employees do Inventory before you open. Not only that but the employee working there was super snotty about it. I would have spent a few hundred dollars at your store but bc your employees weren't ready at your stated operating hours I didn't have the chance to get inside. I'm so disappointed.

Aesop has really great products- especially their bergamot hand lotion! i would have GLADLY paid for the elevated price tag for this lotion were it not for the obnoxious red head monitoring the samples like a demented hawk with zero social skills- let alone SALES SKILLS. nevermind people skills... Sorry, AESOP, but i will take my money and spend it on Amazon, where I can shop Aesop products in peace, without your "sales associates" staring me down, daring me to try a sample. Yes, raggedy ann at the Abbot Kinney location-I am looking at you- nice glasses boo. next time, might i suggest mustering a quick "hello" (its considered polite, ma chere) instead of glaring at the folks who are eager to try out samples of the products that are so OBVIOUSLY displayed at the entrance to your store. and for god's sake, do not let out an audible sigh of disgust while you cut me off to"clean" the sample counter. tragic.

I do not typically enjoy shopping, but going to this store and getting to spend time with Zachary was a lovely experience. He knows everything about the products, and I love what he recommended for my Christmas presents and for me. I loved the hand treatment, the tea, and his consultative approach. I will he back soon!

Friendly and knowledgeable staff. If you got the dough, good products. I bought a few things, including one I didn't love after few uses, and had no problem returning the item. Aèsop actually seemed interested in my experience which was refreshing. I'll go there once a year. :)

I'm extremely saddened to leave such a review for a decent product, but after much consideration I feel it's important to let others know that this location is by far one of the worst customer service establishments I have yet to experience. I talked this product up to a friend visiting from London who loves essential oils. As soon as we walked in someone did ask if we had ever been to an Aēsop prior. I stated yes, but that it had been some time and my friend wants to know more about your product." Granted it was later in the afternoon so my assumption was that this girl wanted to get the fuck out of there, she replied with, "Well, what do you wanna know?." Immediately he walked out. I felt so embarrassed even though this was due to the actions of the customer service rep in the store, I stayed inside smelling some of the oils along the wall. No sooner than that started this rep was literally underneath me making me get out of the way so she could stock the shelf from which I was smelling from. Strike 2. Then to top it off because I decided to stay inside the store already flabbergasted, a different sales rep came up to us to ask if we were ok, I paused to try and find the words to truthfully tell her how we felt as customers and myself as a long time client. I couldn't find the words and my boyfriend looked at me and said, "it's ok babe, let's go." I agreed that it was not worth starting an argument with people who clearly do not care about where they work. She quickly realized that we were extremely disappointed and choose to say "Bye guys!" I am not an avid yelper and it's probably been years since I felt this compelled to actually leave a review. The terrible experience speaks for itself. Although it does not define the product it says something about those they choose to sell their product.

The Aesop store in Venice, CA is a great store. Sales associates are very knowledgable and nice. There customer service is better than what Nordstrom is known for...the difference...they take their product seriously and treat their customers intellectually.

I've never purchased anything from the brand, but I knew of it. Experienced wonderful customer service and the workers were very knowledgeable about the brand. It's something small, but they came around the counter after our purchase to hand us our products. Definitely will come back.