Agora Kyoto Karasuma

Really positive experience at Agora Hotel. Rooms were clean and upgraded. Hotel staff was kind and helpful. They have great amenities (robes, free coffee & free bread/waffles in the morning). Good location - easy to walk to major subway stations / bus stops or into main town areas. My only caveat is the room is a little small - especially with big luggage. But I would stay here again!

I stayed here for a month back in 2022 and they upgraded my room to the suites on the top floor. The staff were always helpful and kind. My room was so beautiful, sometimes I preferred to just stay inside, especially when it rained. The room came with a little alcove facing a tree inside the room! The alcove had a Nespresso machine and tea. It was the perfect place to sip tea and watch the rain fall into the tree. The location is perfect for sightseeing, near so many buses and train stations. It was a transportation hub without feeling like one.

Great and stylish hotel. The rooms are comfortable even if you have two pieces of luggage in your room. The shower is great and separate from the toilet. You have nice pajamas in the bed. Bus and train are very close by. Don't order breakfast: The breakfast box is very bad and nobody ate it. We ordered in advance and didn't eat one piece of it. It's so different and I don't understand why they serve fish for breakfast. There was another family who had the same problem. I don't understand, that the hotel or staff don't realize that the box got back untached. They didn't ask why and even didn't ask if the can change it. That was very disappointing.

The rooms are quite small, I must say. Very efficient with the design, you have everything in range but it could be a bit troublesome if you have a big luggage. The laundry machine never fully (not even near) dried the clothes even with 3 drying cycles. But overall it was pretty nice

The location of the hotel is excellent, the breakfast is sufficient but the same. For more than 3 days it is better to have breakfast elsewhere. The rooms are cozy, simple and purposefully designed, more like a holiday in, 3 stars are enough. I see the carpet in the toilet as a problem. As part of hygiene, wear shoes. The stains on the floor are not good. Certainly, investing in a ceramic floor would not be a waste. But it is definitely not a 4-star hotel.!!!!

I booked this hotel through Trip.com and made an honest mistake with the dates. I contacted the hotel very soon after — just a few hours later — and well before the check-in date. Despite my efforts and even offering to pay the difference to change the dates, the hotel was completely inflexible. No willingness to help, no exceptions, no customer care. It’s disappointing to be treated this way, especially when I clearly explained the situation. I won’t book with them again, and I hope they reconsider how they handle these cases in the future.

My family is actually excited and looking forward to stay in this hotel because of the tatami style room type, unfortunately the front desk and the attitude really bring the whole experience down. The night shift lady is not helpful enough to offer the room blanket for my kid( they only has the thick blanket, which isn’t reasonable for the humid hot weather at night), also the pillow given is so thin, even a kid also barely want to sleep on it. Also the towel often forgotten to give extra one set for my kid, even I’ve registered my kid and we paid my son accomodation as well. Feel being treated stingily on thing or service can offer.The second floor laundry machine also a nightmare, hotel only offer two washing machines and it isn’t powerful enough to dry the clothes, because don’t want to occupy the machine for too long, have to take the wet clothes back to the room.Very inconsiderate and unwilling to offer extra miles for service. Really unfortunate as we like the hotel location and room type so much.Another downside is the refrigerator in the room do not has freezer. The second floor microwave is very basic

The superior room is small basic and functional more like a three star hotel. Beds are comfortable. The floor carpet was stained but clean. Staff is nice and helpful. Breakfast is served in bento box and is tasty but not very rich. Complementary coffee and tea are served all day long. Location is central and next to shopping streets. Kyoto highlights are spread all over town though.