Agriturismo Podere Casato

We booked this place based on the photos showing a spacious, fully equipped kitchen – perfect for a family with kids. In reality, the “kitchen” is just a small closet with a mini sink, two-burner stove, and barely any countertop space. Completely inadequate for a family with three children.||When we raised the issue and asked to cancel, we were told the reservation was non-refundable. No understanding, no flexibility, no goodwill from the hosts. Just a cold response citing policy, without any concern for guest satisfaction.||This place might be fine for a solo traveler who doesn’t plan to cook. But if you’re traveling as a family or expecting to prepare your own meals – avoid it.||The photos are misleading and do not reflect the actual conditions. We will not return, and we do not recommend this place to anyone.

We booked this place based on the photos showing a spacious, fully equipped kitchen – perfect for a family with kids. In reality, the “kitchen” is just a small closet with a mini sink, two-burner stove, and barely any countertop space. Completely inadequate for a family with three children. When we raised the issue and asked to cancel, we were told the reservation was non-refundable. No understanding, no flexibility, no goodwill from the hosts. Just a cold response citing policy, without any concern for guest satisfaction. This place might be fine for a solo traveler who doesn’t plan to cook. But if you’re traveling as a family or expecting to prepare your own meals – avoid it. The photos are misleading and do not reflect the actual conditions. We will not return, and we do not recommend this place to anyone. — Edit: Important clarification regarding the situation and owner’s deleted response Shortly after we posted our honest review, the host published a public reply accusing us of being aggressive and offensive toward other guests. That reply has since been deleted by the host, which says a lot about its tone and accuracy. Let me clarify what really happened. We arrived expecting a proper kitchen as shown in the photos. Instead, we found a tiny kitchenette inside a closet — with a mini sink, two burners, and almost no usable space. This was completely inadequate for a family with three children. The photos and description referring to an “apartment with kitchenette” were clearly misleading. When we asked to cancel the booking, the host refused, saying the problem was ours. We then submitted a complaint to Booking.com. In response, the host sent us a threatening message, stating: “I urge you to stop defaming Podere Casato, or I will have to contact the relevant authorities.” This was not a polite clarification — it was a direct threat. And it is absolutely unacceptable, especially when directed at paying guests with children. We also discovered that the host overcharged us €32 for the local tourist tax instead of the correct €16. Only after requesting a receipt did the truth come out — but the host never returned the difference. Booking.com had to step in and refund us. This entire experience was marked by misleading advertising, a lack of accountability, and unprofessional communication. Even more disappointing was the attempt to publicly discredit us with false claims — then quietly remove them. We will not return, and we strongly advise others to be cautious before booking this place. ⚠️

Beautiful place and a fantastic view. Our room was like a small house, so cool! Nice restaurant, but make sure to make a reservation if you stay the night. They found room at the restaurant for us, but with our bicycles in the evening, it would have been difficult to bike to town for dinner. I’d love to visit this area again. The bicycling is fantastic

We visited Podere Casato before our wedding and were very well taken care of! 🥰 Beautiful stay with great views over the Tuscan hills!

We stayed at Agriturismo Podere Casato for 2x nights for a friends wedding, but unfortunately had a very disappointing experience. On arrival the receptionist was cold and unwelcoming. We had asked kindly if we would be able to arrive before check in and relax by the pool, but were told we could only come at 3.30pm due to insurance issues. The email correspondence was extremely abrupt. When we asked for pool towels we were told they would cost 5 euros each. When I challenged this, the receptionist was confrontational and rude which made my pregnant wife feel very uncomfortable. We paid 270 euros per night, no doubt inflated for the wedding. What a rip off. The pool was dirty, the air-conditioning did not work in the small room. And on arrival there were dirty towels strewn across the corridor. After complaining twice, the aircon was fixed. Breakfast was minimal and basic. You have to seat yourself and put out your own placemats and cutlery. The receptionist could see we were disappointed with our stay, so the one redeeming factor was deducting a few drinks from our final bill. A nice gesture that could have been avoided with a bit more care and kindness. We would not recommend.

Has the best view in Tuscany! The wine is extraordinary and one of a kind

Although negative, I’m writing this review with the best of intentions. The hotel is located in a very beautiful area, the pool and the yard are well maintained, the hotel is built and furnished with good taste and the breakfast was more thank okay. Generally I think that it has great potential. But… We arrived 2 hours before check in. In a normal hotel if the room is ready you can take it and if not, you can at least leave your luggage somewhere. Not here. Apparently there is no one there out of checkout /checking times. After I tried to explain on the phone that we just want to leave our luggage in the hotel, after a long pause the receptionist just said “no”. The single most important part in a hotel was terrible to say the least - our bed was squeaking on the tiniest movement and the mattress was super uncomfortable and had the shape of a boat. When I asked the receptionist if it is possible to change our room or our bed, she said that changing the bed is not possible (Siena is 30 minutes drive from there, pretty sure one can find bed and mattress there and arrange the delivery; or at least can try!). She said she would check for any available room (at the same price, upgrading was not an option) and then went on the table to watch funny videos on YouTube. She didn’t mention the case again, she didn’t come back to say that there are no rooms available and apologise. She did nothing. Nada. Last and really least, there was no “good morning” on breakfast. The waiter acted like you have eaten his dessert when you ask him for anything.

The lady at front reception was amazing she helped with booking in the tourist bike ride even when they weren’t open, she also went out of her way to pick us up from a venue so we could make our dinner reservation as we could get a cab. The grounds and food are amazing and the rooms are clean and fresh. Really loved our time here, will be back.