Aguas de Ibiza

We’ve been here for 5 hours and our room is still not ready. We contacted the hotel in advance to inform them we would be arriving very early, since flights from Frankfurt are constantly being cancelled and rescheduled for 5 a.m. They said they would do their best, but we haven’t seen any real effort from the staff to speed up the process. Only two receptionists have been friendly — all the others have been rude and unhelpful, giving us no information. The staff at the restaurant by the pool, however, have been lovely and the food is delicious. We are here with two children, and I’ve already seen many other guests complaining. Lots of people are waiting around the pool with no idea of what’s going on. Ibiza has many wonderful hotels with impeccable service. Don’t make the mistake of coming to this hotel. It’s definitely not a 5-star experience! It’s a shame, but this hotel has serious management issues and is simply not worth it.

I found the hotel to be a fantastic hotel. The rooftop restaurant is an experience of its own. Despite stiff prices, we ended up eating there three times during our one week stay. The breakfast is amazing, and given the number of rooms, how the breakfast restaurant experience never felt really crowded, I don't understand. We got into the routine of heading out to the ocean to snorkle after breakfast, just to get out of the compound. It is close and beautiful. Many restaurants are withing walking distance from the hotel. We were a family of two adults, and a 15 years old and a 12 years old, and we had to make some adjustments to ensure kids' privacy when in the bathroom and shower. Apart from that, it worked well to sleep 4 in the same room.

My husband and I have just returned from a week at Aquas De Ibiza with our 6 month old baby and we had a great experience. I had read some bad reviews before travelling but this was not our experience.||When we arrived we were greeted by friendly reception staff and offered a glass of cava, we were checked in but our room was not quite ready (understandable) and so we made use of the pool bar/restaurant which was lovely.||Our room was huge, very clean and had a fab view of the marina. There was daily complimentary water in the room and the maids were very efficient.||Breakfast is excellent, so much variety to choose from and all so fresh. There is the buffet as well as the A La Carte menu to choose from. We ate in the pool bar a few times and the food was also amazing in there. The only thing i would say is that drinks are quite expensive. || We also ate at the Peruvian rooftop restaurant one evening which was also delicious and has fantastic views of the marina.||The marina is only a short walk from the hotel where there are numerous restaurants, all of which are delicious. Santa Eulalia itself is very quiet, clean and great for families or anyone wanting a chilled break.||All in all we loved our week at Aguas De Ibiza. All the staff from receptionists, bar staff, waiters and cleaners were all so helpful and polite. We would definitely return 😀

Literally next to the Marina, the price od this hotel is way way expensive. The staff are overworked. The hotel rooms are good size, mine had a balcony, nice but dated. The shower is see thru with adjustable blinds. Its a bit weird. The sink design is fancy but not practical. There is a toilet and bidet. The breakfast is the best! Excellent variety of everything. You can order from their menu on top of the buffet. You can sit indoors or outdoors. The spa is nice but definitely dated. The location is walking distance to the marina, easy to access the restaurants on the marina, great for a stroll.

Although there were a few areas in which the maintenance of the building seemed questionable, Aguas de Ibiza proved to be leagues above any four star hotel. Staff were extremely understanding and conscientious when considering the quality of our stay; when we expressed personal discomfort with the room we were given, staff made us feel extremely validated and worked to give us a top quality experience. Contrary to some previous reviews, the hotel is definitely worthy of five stars! One of the most beautiful hotels in Ibiza.

This is the most upsetting holiday experience I have ever had. We have never been treated soo badly.|When we arrived they promptly too the 300 euro deposit towards costs during our stay. 2 hours later while waiting for 3pm check in, the reception manager came over to us and accused us of cancelling our booking in December and not paying. I showed him all my correct paperwork and he said words similar to " that is not my concern if you want your room for the week you have to pay 4800 euros" He was blunt and not prepared to check anything his end.|I rang my travel agent who after a period of time sorted this. It turned out it was the hotels computer software that was at fault.|We were kept waiting again while they got our room ready. We were not offered any water just kept baking in the hotel reception |When we eventually got in our room, the floor was filthy and the soles of my feet were dusty in no time! The toilet seat was sticky. Our small wardrobe in our Junior Seaview suite has no shelves, and the room has no drawers! We were given 6 coat hangers between us! The phone for room service was out of order.|We got over it and had a nice day by the pool etc.|When we got home in the evening I had recieved another email from the hotel. They thanked me for paying the deposit and asked for another 3000 euros! Again my travel agent had to sort this for me.|Eventually I got an email apologising for the hotel computer error, and all the other issues I had encountered.|This time I sent an email asking for confirmation my hotel was fully paid for before we arrived. I got this, and was told my complaint had been sent to senior management and they were going to contact me personally! |We have heard nothing!!!|Yesterday for some reason the hand soap and dispenser were removed from our bath room! I have twice asked reception for more and it has not appeared. Surely the cleaner would have spotted this missing today.|This is not everything we have had 2 deal with but the first 2 days of our holiday were spent worrying and cross and upset.|No I will not be back.

We’ve being going to Aguas on an annual basis. We were blown away by the attention to detail on our first visit. Sadly, we were underwhelmed this time :-( Especially when we paid for an upgrade! |The cleanliness of the room wasn’t 5* we found previous guests rubbish behind a cabinet, the balcony door did not lock. It was such a shame as it took the shine off the holiday. I must say that the problems were acted on promptly. I did honestly feel the hotel felt a bit tired, cracked tiles in the restrooms, sun loungers were worn. However, they have invested in new umbrellas for the pool. Around the pool before you walked down the stairs there were tiles lifting which made it dangerous for guests. My husband used the sauna and nails were exposed. Which he alerted the cleaner, who acted on it quickly. I must say the pool staff were amazing very attentive and helpful. Breakfast was lovely and fresh. Good choice ! The waiters were very inconsistent either very friendly or cold. I’m not sure if that was because they were understaffed? I do feel the hotel’s focus was on the big events and not on their guests. Which was a shame. Sadly, I didn’t feel the 5* experience. I would like to point out an amazing bar man Sebastian on the roof top! So friendly and created amazing cocktails. I would just like to say it takes a lot for me to write these type of post and sad to point out the negatives. I would describe the hotel in the perfect location, the views are second to none. I just hope the hotel invests in getting the basics right. The hotel needs TLC and better customer service. As guests are paying a lot for bed and breakfast! I’m sure the hotel will rectify this!

We stayed at Aguas de Ibiza for four nights. It has a modern aesthetic, but the property feels a bit run down and could benefit from some updates. While the design is stylish, it doesn’t quite deliver the luxury experience it promises. The biggest downside was the poolside service, the staff were noticeably rude and not very accommodating, which took away from the experience. The rooms also lack privacy, so I wouldn’t recommend it for families. That said, the location is fantastic , close to the marina, restaurants, and shops, which made getting around easy and enjoyable.