Aguas de Ibiza

Just back from a short break and honestly, we had such an amazing time! We’re so glad we chose this hotel. I was a bit nervous before we arrived as some of the reviews weren’t great, but honestly, we found them really unfair — our experience was fantastic from start to finish.||When we arrived, the reception area was lovely and modern, and the staff were super friendly, welcoming, and efficient. We even managed to check in early which was a nice bonus!||We stayed in one of the marina view Cloud 9 rooms, and it was gorgeous — really comfy, modern, and spotlessly clean. The view from our spacious balcony was stunning, looking out over the marina and the hills in the distance. We were lucky enough to catch some beautiful sunsets from there too!||The pool areas are really lovely, with comfy sunbeds and cabanas that make it easy to relax for the day. The rooftop bar area was also really cool, with amazing views and a great vibe. The rooftop pools looked absolutely Insta-perfect! We couldn’t use them this time as we were there with our two boys, but we’d definitely love to come back for a child-free trip sometime to make the most of those areas.||We ate at the poolside restaurant, which was really good (a little pricey, but it’s a 5-star hotel so not too surprising), and the breakfasts were excellent — loads of choice from the buffet plus the option to order from the à la carte menu, which was a nice touch.||Also worth mentioning — the gym was really impressive! Well-equipped and much better than most hotel gyms I’ve used before, which was a big plus for us.||The location couldn’t be better — overlooking the marina and just a short, easy walk to all the restaurants and bars around Santa Eulalia.||All in all, we had a wonderful stay. We don’t usually go back to the same hotels, but this one has definitely tempted us to return — maybe next time just the two of us so we can enjoy those rooftop pools and bar properly

I was quite dissatisfied with my experience at Aguas de Ibiza. Upon our arrival with my children and friends, we did not receive assistance with our luggage to our rooms. We spent a considerable amount of time in the lift because we were not informed that key cards were required to access our floor. Furthermore, we were left to locate our rooms independently, without any guidance. This was an unprecedented experience for me, particularly from a hotel of a five-star rating. Upon entering our room, we observed that the floor appeared unclean and had several stains. Furthermore, despite having paid for a city view for one of our rooms, we were instead presented with a view of a construction site. When I brought this to their attention, I was informed that they would consider relocating my room, but I did not receive any further communication regarding this matter throughout my stay. Additionally, the bar staff on the ground floor exhibited a rather impolite and unhurried demeanor. I also ordered a fruit platter by the pool, which unfortunately never arrived. The room service was unsatisfactory due to poor phone line quality, which made it difficult to communicate orders effectively. For instance, an order for three Sprites was mistakenly delivered as three servings of fries. I was requested to provide a deposit of 300 euros per room. As I had booked two rooms, I paid a total of 600 euros. I was not informed beforehand that such a payment would be required. The gentleman at the reception assured me that the deposit would be refunded upon my check-out. When I did check out, I inquired with the lady at the desk about the refund, and she stated it would be processed within three days. Upon returning home, I contacted the hotel as I had not yet received my refund. They subsequently sent me a screenshot of a receipt (in Spanish) and a video of the card reader (also in Spanish). I then contacted my bank, who advised me to request the 23-digit ARN from the merchant. The hotel's response was, "we sent you a screenshot of the receipt and a video." Their assistance has been less than satisfactory, and their demeanor quite impolite. Consequently, I have initiated an investigation through my bank. I returned 10 days ago, still no refund!

(end is really important, need to check your CCTV, you’re lucky my son is ok.) I’m a regular stayer at the other 5 star hotel on the island, it was closed last week, so, I was excited to give Hotel Aguas a try. I’m going to begin with positives: Overall look. Pool. Breakfast. Cleaning - fantastic. 5 stars. Restaurant manager Augustine, great guy - 5 stars. We were offered refreshments on arrival, great idea. The room. The space, children’s bed + crib - wonderful. Now for the downfalls. - Woman with glasses on the front desk is one of the rudest member of staff I’ve ever encountered. From reading other reviews, I’m certain it’s the same one. She does not give a damn. Nor does the Dutch guy, you may as well speak to the desk itself (there’s a Spanish guy with a quiff *not manager* that is lovely though, keep him.) - No hot water for the first 48 hours. - A mechanical error with our curtains, they wouldn’t close. We tried to use the phone to explain the issue, it sounded like it was underwater. What an earth was wrong with the phone and why did we have every person in Hotel Aguas wanting to speak to us. It didn’t stop ringing. We had to take the batteries out. - Woman in glasses called me “weird” for reporting the calls. Phone was still without batteries. Staff then resorted to just walking straight in, mechanics (3 days after curtains were fixed.) Cleaners (after room had been cleaned.) - (pre agreed by text.) the Manager visited and bought us a bottle of something (gesture was lovely but we had a 4 year old + 4month.) he offered us a car ride on them to the airport, a gesture of good will. We were very grateful and accepted. (hold that thought) Thursday night 9pm ish, my son’s foot got stuck inside the revolving door. I couldn’t reach him. Nobody was at the front desk. Nobody. We were leaving the next day, it was late. His foot was ok and they’d already offered the car as a gesture. We left it and went to bed. Anyway, manager never booked us the car he promised. The Hotel ordered a taxi after we showed text correspondence. We ended up paying for our own gesture of good will. 48 euros. That’s the price of losing customers to the Fenicia when we revisit in March.

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation. When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked. We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome. The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner. On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential. The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location. Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested. All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

This hotel is unbelievable!! I really don‘t know what to say… I was just speechless! Our stay was so wonderful and honestly during our stay I felt like a queen 😂 For me the most important thing is the bed… and the bed was absolutely comfortable and big! It felt like I was in heaven 🥹 And the view from our room omg so good! And the Spa was also too good there was a corner with a snack bar just wow! Also the rooftop pool wow wow wow! Breakfast was next level and the service too!! I would say everything from check in to check out went super without any problems we enjoyed our stay so much… right now we are at the airport and still thinking about this hotel… we will never forget you and looking forward to come back soon!!! This was really the best hotel so far!!! Thanks for making our stay so special and for treating us with such kindness. ❤️ Best regards Tenzin from Switzerland

Arrived on Monday 27th October and had to wait for our rooms to be finished. My son paid an extra €650 before we came to have his room upgraded but on arrival the room he was given was not what he paid for. The hotel upgraded his room to a better one also my room was upgraded as the previous room I had been allocated was not acceptable. Also I had €50 stolen out of my bag on arrival. The hotel is nowhere near the beach. I will not be recommending this hotel to any of my friends or be staying in this hotel again. They should have staff that can be trusted

I stayed in this hotel from the 23rd to the 26th of September 2025 as a solo traveller attending a conference in the convention centre directly opposite the hotel and for reasons of public safety, I would advise not to stay here. When I entered my room (217 on the second floor), I was met with a strong musty smell. The room felt and smelled damp and mouldy. When I came to go to bed, I noticed curly hairs on the bed, marks, fluff and dust. Owing to the time that I went to bed and clocked these, I slept on the other side of the bed and hoped that housekeeping would change the bedding the next day as I was heading to the conference. Throughout my first full day, I developed lots of red and very sore and itchy bites on my ankles and legs. I assumed I’d been bitten by mosquitos and went to the local pharmacy to get cream. Over the following two days I became more and more bitten. I now know, having returned home to the UK, that they were bed bugs. Having spoken to other conference delegates, approximately six other residents of the same hotel have experienced exactly the same things. Given the severity of my bites, I am now having to take antibiotics to reduce the swelling, itchiness and pain. The hotel overall is tired and dated. They’ve let things slip and I now know that their hotel is riddled with bugs that are very hungry. I would appreciate a refund for what I have experienced and endured. I have reported my findings to the hotel both by email and contact form and wanted to do the decent thing and give them an opportunity to respond. They have not responded and so I feel no choice but to report it here and warn others of what awaits them in the bedsheets.

This was our second visit to the hotel (last time was 2018). We were very disappointed this time around. There is a new roof top pool and restaurant which look stunning on all social media platforms but when visited the roof top area there was a complete lack of staff and no music to create any sort of atmosphere. We sat at the far end to admire the view of the marina only to be told to move as they wanted to set the tables for dinner. Dinner opened at 7pm and this was at 5pm. We complained about this to the Guest Experience Manager and he gave us a voucher for 2 free cocktails. The other main disappointment was the rooms. They are spotlessly clean but we felt the bathrooms are looking very tired. More shabby than chic !! We feel they have spent money on the roof top pool but nowhere else. We would not go back a third time as we felt let down on this occasion.