PPhillips1943
Google
We are sending this response in order to address the issues that turned this once delightful holiday resort experience into a||very negative one. ||We hope that this will motivate the owners to make the necessary major changes that are urgently required. We can see there are so many bad review for this villa lately, but looks like none of those have been responded by the management, Amatara.....Very negligent or possibly KNOW NOTHING about hospitality industry||||We booked this place for 4 nights. Location is good, villa setting is beautiful, staff are friendly and helpful as much as they could be.||However we soon realised that we were in for very disappointing experience with the overall lack of maintenance of the villa.|| ||BATHROOM||Disgusting brown stains on all the towels that were supplied on the second day after the room had being cleaned (see photo)||Shower attachment hanging off the wall||No hot water on the first night. The maintenance guy fixed it immediately, but the next day the problem reoccurred||Smelly and brown water coming through all the taps (see photo)||The tiles in the shower were covered in mould||Bathroom basin pipe leaked everytime it was used and wet the bathroom floor||||BEDROOM||Multiple stains on bed linen, especially the duvet liner (see photo)||A GIANT gecko family lived on the ceiling above the bed. The family produced large poo droppings on a regular occurence (see photo) , and constant noise disturbing sleep. The staff said it is part of nature living (yeah right!!). We can tolerate these creatures in the open area, which are kitchen and tv lounge. BUT this is not acceptable in the enclosed area, bathroom and bedroom.||Large spider (8 cm wide) on the wall and curtain (see photo). Again this is controllable||A serious security issue was discovered when the Safety deposit box was not attached to the wall, could be easily taken away as it is light and small .||Window sill is full of termite ridden and rotten (see photo). Fat larvae all over||A Thick amount of algae all along the window and window ledge. Mixture of dead cockroaches, flies and spiders . See photo. A serious Healthy hazard!!!||Disgusting green mould on glass window (see photo)||||||KITCHEN||Water jug. Handle was broken (ready to cut anyone's finger) and the lid was badly cracked (see photo)||KItchen only had : Badly stained saucepan and casserole pot , 2 unpolished spoons and 3 forks, 2 mugs and 2 wine glasses. No kitchen cleansing items AT ALL!!!!||Musty smell kitchen cupboard, damp and full of spiders and gecko droppings ( another health hazzard!)||Missing fridge door inside the fridge||||TV LOUNGE||Indoor plant at deaths door (see photo). Seems like had not been watered for few months||Soiled sofa, causing itchiness when we sat on it. ||||ENTIRE VILLA||The wooden door entry to the villa garden was not able to be locked. The handle was broken and hanging off which made the villa insecure as both glass doors to the bedroom was unable to be locked (see photo). The maintenance guy came to put a temporary fix on the handles with duck tape, still not lockable. The friendly young guy also fixed the bedroom door, but still not fully secured as anyone could push both glass doors aside. ||As the villa is situated right by the rice paddy field, anyone from outside can easily have access to the villa||The doors to the indoor area were not sealed to the elements allowing any native creatures to come in, such as slugs, cockroaches, spiders, centipedes...and geckos of course!!. We can accept these creatures in the open air kitchen and lounge area balinese style, BUT the bedroom and bathroom are supposed||to be an enclosed area. ||||PRIVATE POOL||Pool had lots of missing tiles on the the bottom of the pool which made it unsafe to use - fear of cutting our foot. Presented as hazard.||Green algae built up around the parameter of the pool above the water line. Again, another health hazard!!||||RESTAURANT/ KITCHEN||Served in food warmer (bain marie), but all the food was cold. The kitchen staff kept topping up the food from the plates on the kitchen bench.||Bread, croissants and pastries were all stale||||OUTDOOR AREA||The setting is nice, but the garden requires much attention with weeds being prominent...||and the Paving area was overgrown with weeds and algae||Also the Sun lounge had no cushion||||We tried to address all of these issues with the Duty Manager or owner, but were told that the manager was sick. Were were unable to talk to them at all before we checked out.||The staff listened to our complaints and tried to compensate us with a nice floating breakfast, thank you. However that was not sufficient to ease our disappointments as we were charged the full price for a villa that was literally out of order!!! ||We would like to hear the response from the management or owner as it seems that they dont pay any attention to their business needs and just leave everything to the inexperienced staff who have no knowledge of running the hospitality business properly.||||Despite giving the worst feedback we have ever given to an accommodation, we really appreciate all the implied help from all the friendly staff.||We wish you all the best for the future....at another place!!! We don't see a future for you at this resort in the way it is currently being managed and maintained.
