Christiane F.
Yelp
There was an incident that made me reconsider my patronage in this site and I no longer set my foot here in the premise. I brief the reason behind such a turn of event so that you'd possibly avoid misfortunes and extremely vile experiences I had with this merchant. To put it as simple as possible, it was as below:
1) no customer service they provide: their business practice is practically get money and exchange with merchandises right on the spot. This is usually good enough (in 19th century) or on a good day. If/when a problem occurs, however, it becomes a nightmare. I had to report them the hell out to the financial institution when I learned a card transaction with them went away and had to ask them to correct, just to be ignored and dismissed. Long story short, they refused to engage, saying all kinds of junk. They seemed to think they can get away with every shady deeds or issues by not providing customer service or no means of communication with them (?) but... what kind of cavemen are they? I tried to get in touch with them like any time when cards involved (and went wrong, questionable or flat out misused) in the year of 2025. They turned out to be actively neglectful and deceptive with regards to resolving the issue, just grinning hard, playing dumb. How far do they think they could get, however, without providing transparent and comprehensive customer care after heavy yet dubious transactions were handled via cards? All they say was 'Soowy, dunno,' followed by again, vigorous, hard yet anxious grinning.
2) they seemed to focus on selling Japanese (?) goods to Chinese customers(?)and not interested in any other range of service. But in the u.s? At least, their communication in English is marginal, and they were not adamant to correct falsely conducted business when they were at fault, not on my end.
Too bad, I was ready to frequent here but not any more. These people were wrong to do business with and they didn't fix anything but the card entity did. When the financial institute who ultimately approved my claim suggested I stop going there after acknowledging their business practice not sufficing the standard practice in the U.S. and I had to agree. Since then, I have been keeping away diligently.