Aiden Austin City Hotel

This hotel was great. This was my 1st time to Austin, and I booked it based on location to where I had to be (wedding reception), just 15 minutes away. Checking in took longer than expected due to an unexpected tech issue with one of the front desk positions, but the employees were very apologetic & helpful with answers to various questions during my stay. The room was clean & comfortable. The bathroom was stocked with all necessary items. I made it down to the pool for a “quick dip” towels provided poolside. The hotel has a great Japanese restaurant attached and the food was very good along with the “included” breakfast the next morning. The reason for just 4 stars on location was due to all the road construction going on in the immediate area. I would definitely stay here again, it’s close to downtown Austin!

Zero Stars ☆☆☆☆☆ I booked through Priceline, which advertised that the room had a whirlpool hot tub in the bathroom. When I checked in around 9pm, I was told by David at the front desk that this was incorrect—there was no whirlpool. David was polite, apologetic, and even offered me a $50 credit toward my stay, which I appreciated, I had to walk back to the front desk because he forgot to charge the deposit on my card, which was an inconvenience. I was exhausted from driving my truck all day. The room had a desk which was nice to use for work. The bathroom had a very strange smell when you walked in. It smelled completely like feces, and I was not sure what was going on with the plumbing, had to finagle w the flush handle. Also both vending machines upstairs and downstairs were out of water. I arranged a late checkout, and was told there would be a $25 charge that would come out of my $50 credit. A few days later, I noticed an unexpected $29 charge on my card. When I called to clarify on August 5, 2025, at 10:00 AM, I was met with incredibly rude and dismissive service. Charollete the woman I spoke to would not let me explain, claimed they do not offer credits at all, said she needed to “verify” my story, and then hung up on me. She then called me back @3:30pm to tell me they would not be refunding me for a late fee since they did not provide me w a credit of $50! This kind of customer service is unacceptably outragous. David at the front desk seemed helpful but not the brightest, the Charlotte was completely useless and rude. If this is how guests are treated, I strongly suggest looking for a different hotel. The sushi bar here is excellent—highly recommend for dinner—but I cannot recommend staying at the hotel itself.

Stayed for 3 nights. Friendly front desk staff, beautiful and relaxing pool/spa area and quirky boutique feel make this a unique motel experience.||Unfortunately, the enjoyment was lessened by a room that was very humid and moldy-smelling. All of our clothes, towels and swimsuits remained moist the entire stay. Also, there is NO sprinkler system in the rooms in case of fire. That is a huge hazard, regardless of this being a non-smoking motel. ||Our stay was nice and quiet. We did enjoy ourselves but hope that the Aiden will look at these issues and correct.

I recently stayed at the Aiden Austin Hotel for a business trip and absolutely loved it! The hotel was extremely clean, neat, and had a really cool, modern vibe. There were lots of fun things to do, including a pool, hot tub, hammock area, and even a foosball table. The breakfast was delicious, and in the evening, the hotel features a sushi restaurant, which was a great bonus. The employees were all very friendly and helpful. I can’t remember the name of the gentleman who checked me in, but he took the time to explain all the hotel amenities and even provided me with a map. After I got to my room, the staff even called to make sure I had settled in and had everything I needed, which was such a nice touch. Raul, who checked me out, was also extremely nice and made the whole process smooth. I will definitely be staying here again anytime I’m in town, and I highly recommend it to anyone looking for a unique hotel experience — not your typical chain-style hotel!

We checked in and were immediately disappointed. The room had trash on the floor, and it was extremely hot and muggy inside. My toddler even started picking up the trash and said, “It’s so dirty here.” That says it all. We were in the room for less than 20 minutes before deciding to leave — it just didn’t feel clean, safe, or comfortable. While the front desk receptionist, Raul, did offer us another room, first impressions matter — especially when traveling with a small child. Unfortunately, we were still charged for one night, despite the fact that we barely stayed and the room was clearly not properly cleaned or ventilated.

The hotel was clean. The staff I would describe as ultramodern. The facilities had a unique vibe I would describe as funky and leaning onto the uniqueness of Austin as a city. The location was great. Within a ten minutes drive from lots of restaurants and stores. The pool was a good size and overall clean. Breakfast was hot and robust and included. The workout room was spacious and well stocked.

Would 100% stay here again. Clean, quiet (for a freeway hotel), with a unique atmosphere. Staff were great. Enjoyed using the pool with it's quirky vibe and abundant towels. We even ate at the attached (busy) sushi restaurant twice (it says all-you-can-eat, but you can place individual orders). Substantial breakfast with multiple proteins was included.

The room was very clean, nice bed, and large tv screen with Netflix. My husband said this was the best fitness room he has ever been in - everything worked, towels and wipes provided, large room with a good variety of workout equipment. |Best breakfast ever. Such a good variety of hot food. |We will always go here when in Austin.

We stayed here for our 3rd year coming to the F1 race and we cannot recommend this place enough! It has been our favorite stay in Austin. The place is clean, and they have free breakfast daily. Conveniently located near the hotel, COTA race track, and definitely downtown. My boyfriend really enjoyed the All You Can Eat sushi restaurant onsite. They had a working ice machine on every floor which was super helpful as well. The staff at both the check-in desk and the breakfast were very friendly. Our room was by the 24-hour gym which was clean and had brand new machines. Great job Aiden! We can't wait to be back!

My friend and I both did our seperate reviews on Aiden by Best Western ( I used Yelp, thank you all the fellow ELITE Squad) What a treasure, hidden right off HWY 35. I did not do the check in part, but my buddy said the gentleman who checked her in was exceptionally helpful, kind & friendly. We parked, we were on the third floor, but the elevators were very close to the entrance they guided us through. Elevators are tiny, tiny, tiny, but they get us to our 3rd floor quickly. This place is a great size, lots of entrances to the outside and pool area. The decor is so Austin. From the wall paper in our room with Willie, Waylon, Janis and more! The pool area was the place to hang out. Free FULL breakfast and FREE parking....that was the cherry on top!!!!!!

We stayed here on a Wednesday night after a concert at emos and it was perfect! The check in process was super fast and easy. They gave us a map of the property and told us everything we needed to know, including where to park our car for easiest access. Everyone who helped us at the front desk were all very friendly and polite. We had a one bed queen room in the back of the hotel and we thought it was super cute. It was perfect for us. We loved the wallpaper!!! And the lamps are neat, too. Oh, and the front desk gave us water bottles as well. Breakfast was from 7-9 am and right now they're having it in one of their banquet rooms. They had the biggest selection of food I've seen at a hotel breakfast! Highly recommend. And this hotel is close by everything. A 5 minute Uber ride to emos. They have a sushi restaurant attached but it's not open just yet. They do have a bar that is open until 10 pm but we didn't get a chance to check that out.

Stay here! Don't look back! What an absolutely cute place! Pool area is wonderful, the rooms were nice and clean, soft beds, shower was good, and a great breakfast!

Aiden is my favorite hotel in Austin for a reason! The parking lot is enormous, and it's free during your stay. The check-in process was fast, and I got my room immediately. The hotel itself is pet-friendly (gotta pay the pet fee). The room is a music artist/boutique style, clean and neat, and the bed was super comfy. There is plenty of room for my pup to explore and enjoy. I love my stay here all the time. The breakfast is included in your booking, and the portions are enormous! A restaurant is connected to the hotel, and in the morning, it turns into a dining area for breakfast for the guests. I highly recommend this hotel if you want to save money on hotels during your stay in Austin without sacrificing comfort. The hotel is only a few minutes away from Austin proper.

Very sweet staff, breakfast buffet when you can get it (closes criminally early), and nice mid century stylings. Rooms were not clean (318 and 314; former had food on the floor, latter hair curly hairs in the tub). Of course room was shared with crickets. Bedsheets were hairshirt. Bed was saggy. Room was spacious but both absolutely stank of mold and musty air, like a moist basement, even coming out of air conditioner. Water tasted like rusty pipe.

Aiden was perfect and met all but one of my expectations! First upon arrival, the staff was super kind, helpful and immediately set my mind at ease as a female solo + pup traveler. Lucas was great, assured me they do what they can to make female solo travelers feel safe and also made not only me but my pup feel most welcomed! He put us in what he said was the best room for someone with a dog. He also went over the property map thoroughly with me and gave me solid directions and instructions on where everything was, when breakfast was etc. The lady working with him that evening was also super sweet and put me at ease as well. Kudos to them for the exceptional service ! I get to my room and as promised it was super clean, quiet and comfy from bed, bathroom to floor! I could see my vehicle from the window, Couldn't hear any noise from the halls or other rooms and it was close to the elevator/stairways which was super convenient should my dog need to make a quick potty exit. The pool and the area looked refreshing and clean. I witnessed a staff member cleaning it the morning I checked out. Fitness room was also clean and had a decent set of gym equipment. Additionally , the parking is free, abundant and super easy and the hotel is close to downtown, popular live music spots like Stubb's etc. I'm so glad I stayed at Aiden and avoided the expensive valet parking and high nightly rates of the downtown hotels. Now, the one thing that did NOT meet my expectations and that bumped this review from 5 stars to 4, the free breakfast. It was free but it was absolutely repulsive. The eggs were disgusting. No way they were truly actual eggs. Couldn't have been. The bacon was also gross. Oily and very thin and had a weird taste. If you are good with a bunch of carbs and prepackaged processed items, the muffins and pastries looked decent, and the cereal and yogurts where your standard yoplait, Cinnamon Toast Crunch, Frosted Flakes and such variety. They also had several different juices including orange, apple, and cranberry. As well as a latte & cappuccino machine. Fresh pots of coffee were in the back, which I noticed as I sat eating the gross eggs and finished up my not so great regular coffee I had gotten from the latte/cappuccino machine. The dining area itself was very clean and comfy however with plenty of seating. Checkout is at 11AM and was super quick and easy.

It's June. It's Austin. It's 92°. Their pool is out of commission. They did not mention this to us when we checked in. That's pretty bad & it's not something that you discover one day. As a pool owner, this happens due to days of low to no maintenance. The free breakfast is decent, but you can't call yourself a boutique hotel & have a closed pool in the summer. We paid to stay here specifically because the pool looked like a great place to hang out on a lazy Saturday afternoon. We definitely won't be staying here in the future.

Listen, if you want a comfy bed...stay here! The most comfy bed I've ever laid on. Nice room and bathroom. Everything was working great (AC, hot water, fridge, tv etc). Free parking and a good free breakfast. Staff was friendly and everything felt clean and comfortable - would definitely stay again!

First time in Austin and stayed two nights at this hotel. The staff was always friendly and the service was good. They do not do your room service daily unless you request it. The hotel is very nice, the room was great and their pool area is cool. The hotel also offers a great breakfast selection at the restaurant adjacent to the hotel. The restaurant opens later in the day for their daily hours. The restaurant also has great service and very good food. This is a great place to stay. Service, ambiance and cleanliness all top notch.

Despite feeling a bit like a rebranded Motel 6 (#1), Aiden by Best Western perfectly embodies the gentrification that Austin is experiencing now. Take something dated and worn out, make it hipster kitschy, and then put out to the masses for big dollars. It's not a bad place to stay for location's sake, but almost everything else falls short. We'll start with the positives: :: There is free breakfast. It's not fancy, but always a good bonus. :: There are chargers for electric vehicles here. If that's not Austin AF, I don't know what is. :: WiFi is fabulous. Streaming HD while I was uploading documents left and right without batting an eye is a win. :: Fitness room is a thumbs up. Equipment is new'ish and it's relatively clean. :: Pool are is good for groups and even has a vintage feel with the courtyard location (i.e. where many folks can view the pool from their rooms) and even a separate jacuzzi / mini pool area. Then the not so great stuff: :: Those walls are incredibly thin. I heard some interesting noises. I hope they enjoyed me playing The Tokens at full volume from my computer: https://www.youtube.com/watch?v=OQlByoPdG6c :: Due to my location in the courtyard, people walking around outside was also incredibly audible. Those doors aren't exactly blocking out any sound. Plus it was swinging open a little *too* easily, resulting a sudden bang into the wall almost every time. :: The parking, while plentiful, was a bit tight for drive-thru traffic. Be aware of oncoming cars, along with fitting into the spaces for oversized vehicles. :: The place is a bit of a labyrinth. Depending on where the assigned rooms are, it's not exactly easy for folks to get around with the uneven stairs, long hallways, and super cramped elevators. :: Food at the connecting restaurant, Opal Divine's (#2) was no bueno. That's another review, but eating there three times was a mistake each time. :: The rooms were very dated, even with the renovations. Despite being in a double queen room, it felt cramped and the bathrooms / beds were incredibly mediocre given the pricetag ($195/night). Went to a nicer suite room and it was still pretty disappointing with a smokey odor and non-working fridge. :: Staff was underwhelming. By underwhelming, I mean not exactly present with phone calls from the room or being available at the front desk. The only time I got to interact with someone was during afternoon check-in. _____________ (#1) But was in fact, a Clarion Inn and eventually became a Best Western Plus. (#2) https://www.yelp.com/biz/opal-divines-austin-grill-austin

Flying crickets and roaches. I have never seen so many. Customer service was disappointing. Pest control was definitely not done here. And the worst part was they did not allow me a refund for the first night.. quoting manager is not here. There was a dead cricket in my room. There was a live crawling cricket in the lobby at check in. It was crawling toward me and I was so creeped out I could not even stand at the desk to talk to the clerk. There were two clerks there. One guy told the other guy to go kill it. The guy went and smack the giant cricket and then picked up its body and dropped it right in the trash bin next to the check out desk. Dude did not even bother to wash his hands he only put sanitizer. The smacking sound and no hand washing traumatized me. And worst part- no refund. If the front clerks were not authorized to refund customers due to pest/bugs issue they should not be working at the front. One guy was going to upgrade me to a better room but the other guy stopped him. I was super grossed out and frustrated. I had to go down the hall and outside walk ways to get to my room and oh the crickets were flying. Giant cockcroaches. The review on was deeply disturbing- "very clean" ! NOT! And there was a sign of "crickets" issue at the Lobby. I was supposed to stay for two nights and only got refunded for one night but left a very sour taste. I will never stay here again

In Austin for a couple of nights for a work trip, our group made a reservation for a room block here at Aiden by Best Western... I believe this hotel was selected due to the convenient location to the airport as well as proximity to the event venue location we needed to be at on Saturday. Pretty sure that the rate was reasonable compared to other hotels as well. Since we were not spending much time at the hotel, it was totally fine, but I wouldn't recommend if you're seeking somewhere to spend much time besides sleeping. Sure, there is a pool and a decent workout room... and breakfast is included in the rate, so you can't beat that, but the staff are not overly friendly, the walls are thin, the rooms are nothing special, etc... All of that said, Austin is an awesome place to visit, so if you are reading this review before heading there or while in town, enjoy!

Great hotel. The room was very clean and updated. Stayed in room 311 in front of the pool area. We stayed one night and for the price - it's great. Centrally located. The desk clerk was super nice when I checked in on 2/3/2024. Full breakfast included. I will stay here again. They have a fitness and laundry facility....

This is not a cheap hotel, but it gives very good value for the dollar. The room was dark and the bed was good for sleeping. The room had a copious number of plugs. Bravo! The Texas musician wallpaper was a nice touch. (Spoiler- the black guy is Leadbelly.) Very good, up-to-date LED loop lamps. Well-appointed bathroom with proper toiletries. I stayed more than one night. In the short run, if you want them to clean the room you have to ask them. We liked the meeting room, and the afternoon cookies. I regret that I didn't try out the swimming pool, etc. That area seemed nice. They offer a complimentary breakfast. I thought that 8 AM was a little late for weekend breakfast. Their selection of souvenirs was very narrow. The ones that weren't promotional pieces for the hotel itself were very cheap. It's close to the airport. As you head toward the airport there are very few gas stations, restaurants, etc. If you're coming in from the airport side, you basically have to go down residential streets and come in the back, which was poorly marked. Getting in from the other side is easy. The people were very nice. The desk clerk remembered me from the phone call that I had made hours before. It wasn't fancy. But it was serviceable and very pleasant. I would go back for a similar type of trip.

This hotel claims to be 4-stars but it is actually a glorified motel. Our room had trash in the closet and under the bed when we checked in. This place was dirty, over priced, and loud. I do not recommend staying here.

If this was listed as a 3 star hotel then it would be fine.... Maybe a low ranking 3.5 but for it to be listed as a 4 star hotel is fucking outrageous. I'm so frustrated bc I used Priceline express and jumped on a 4star hotel only to land at this spot. I appreciate how well kept it is but that's all the praise I can really give bc compared to the other 4 star options it's a slum lol

Cutely decorated family-friendly hotel. Convenient location from airport and to downtown. My son loved the pool! All the staff were so friendly during our stay. The room was clean and comfortable beds. Good size fridge, microwave and kurig in room. Nothing fancy but perfect for a family-friendly vacation!

They don't clean the rooms very well...I found 3 pieces of trash from other guests in my room...a tag from I think shoes in the bed, making me think sheets weren't changed...a baggage check label right next to the trashcan...and a kids toy underneath the chair. I get that this hotel was around 100 a night versus the around 300 a night places in the vacinity, but all I had to do was bend over to find trash, so what's justifying the 100 vs. a 60 buck a night place? What I wanted for the money was basic and clean...if you're not gonna throughly clean the room, not much separating this place from somewhere cheaper. I will say the adjacent bar (not run by the hotel) is fun with good drinks.

Honestly, nothing too crazy to write home about on this. If you're looking for affordable and on brand Austin aesthetics, The Aiden by BW is your best bet. The rooms are comfortable and stocked with all your basic middle-class fancy amenities, including a mini-fridge, a window, and bath/shower supplies including lotion and a blow dryer. There's a complimentary breakfast buffet that gave big elementary school breakfast vibes but, was a nice perk if you're interested. Rooms are a bit tight compared to the comparable chains and the hallways echo deeper than the Grand Canyon so if you're dodging kids//families you might want to ask for a specific wing placement because it sounded like an active Chuck E. Cheese in our corridor. BONUS points for the custom decorated rooms featuring local and national music legends who either frequented or made it big in Austin. There's a cute pool/hot tub situation outside although the hot tub needed a bit of a deep clean so maybe check before you dip. But, overall pretty relaxing. Most COVID best practices and CDC recommendations were in place but, staff seemed genuinely unhappy to be at work so that just felt...uncomfortable. But, in general, nice accommodations for the price and location. Would consider staying again.

My car was broken into in the parking lot (They told me where to part in their parking lot but didn't make it clear anywhere they didn't cover damages). Aiden didn't have sufficient video coverage of the parking lot and my car was apparently just out of sight of the cameras. Aiden is claiming they have no responsibility for the damages. Their wifi was trash and I ended up checking out my second day. Then I saw the damages. So someone broke into my car within the first couple days. Maybe I'll sue them for damages, I dunno Save yourself from experiencing anything like I did and stay away from Aiden

This place gets 5-stars especially for the bargain price. I think they try very hard to take good care of guests & feed them well. Check-in was smooth, fast, & easy. The front desk guy explained everything thoroughly & answered all my questions happily. My room was clean & trendy wall paper & furniture. Lots of TV channels, but I couldn't find a guide or menu to see what was on. Nice outdoor pool & hot tub with towels outside for guests. The hot tub was great! Very soothing to soak in after the party I went to. CONS: The A/C heater unit in room is so loud. I just ended up turning it off. Luckily weather was cool/mild so it was comfortable enough to shut off the unit. Otherwise it's too loud for me to sleep, even with ear plugs. The included (free) buffet breakfast is pretty impressive for the price of the hotel room rate that I got ($72plus taxes=$92 for 1 night). Not the best tasting/quality of stuff, but they really provided A LOT of random stuff: Eggs, bacon, various breakfast burritos & biscuit sandwiches, coffee machine, juice machine, pancakes, oatmeal, almond milk. Like I said, I'm giving them 5-stars because I think this hotel tries hard to please & take care of it's guests, which is refreshing. Odd mention: hotel tells me up front it's a nonsmoking hotel everywhere. But I could have sworn, unless my senses were stuffy & confused, but it kinda smelled a little like cigarette smoke in lobby & my room. But very faint so I just felt confused lol. Huge free very-well-lit parking lots all around. The Bed was just okay. I had a hard time getting comfortable, but I need specific softness. I was grateful for my overall experience and happy to find an affordable place to sleep. You get a $15 credit to use at the attached restaurant too.

While looking for a hotel in Austin one reviewer mentioned this hotel. Usually i try to avoid Best Western coz i find them not up to date and not so clean. Aiden surprised us the moment we stepped in. It has a warm vibrant and modern feel. Best of all its CLEAN CLEAN CLEAN! The amenities are great-- coffee available in reception area and in your room. Plus they have hot good breakfast. They also have onsite bar and restaurant. Highly recommend Aiden if you are going in Austin.

Pros: Big rooms Extensive complimentary breakfast Clean Plenty of complimentary parking Right off the highway Complimentary coffee, hot cocoa, and apples all day Close to downtown Austin Cons: No plugs next to the bed. The AC would tune off often causing it to warm up. This best western has been nicely remodeled. It definitely has a lot of charm. Check In was easy. We were able to get two rooms next to each other. The room: comfortable and clean. Spacious. My room had a fridge and a microwave. The bathroom was also clean and spacious. The toiletries provided included bar soap, shampoo, conditioner. The plugs in the room were too far from the bed and the plug that was by the bed was smack in the middle of the mattress, so you couldn't really plug anything in. They did have some USB charging ports on the desk next to the TV. At night, it got warm in the room. We got up several times to make it cooler in the room, but eventually we gave up. The extras: The breakfast buffet was pretty good. They had the typical continental breakfast items and then some. They offered tortillas with the hot meal of eggs, vegetarian refried beans and bacon. They had yogurts, fruit, pastries, waffles and pancakes. Throughout the day, you can get coffee, hot cocoa and apples at the lobby. In the room they have a keurig with coffee and tea pods available.

I'm so torn about this place! It's cute, it's affordable, they offer free Texas-shaped waffles! We also found it so interesting (in a good way) that the staff actually texts you to make sure your stay is going well. But on the other hand, it's a little rundown and is essentially an old-fashioned motel with some fun wallpaper and a design budget. We felt a little mislead and seeing that I'm high maintenance, it's not for me. If you want something that screams "Austin" but you don't care about things being new or modern, this is ideal for you! Give it a shot, but for the love of God, don't miss the Texas-shaped waffle!

Loved everything about this hotel! Everything has been recently gut renovated and it reflects Austin's cool and quirky style. The room was super spacious and nice. Very clean. Comfortable beds. The staff were awesome too, so friendly and helpful. Check in and check out was a breeze. They even give you free water bottles. The free breakfast was awesome. Tons of selection that was continuously replenished and tasty too! Free coffee all the time in the lobby. The hotel bar was also great, reasonably priced drinks and a good selection of food. Nice big space and even an outdoor patio. Location was very central. Free parking and a $6 uber to downtown. I'll most def be back next time I'm in ATX. Oh yeah, very reasonably priced!

**PUBLIC SERVICE ANNOUNCEMENT** AUSTIN, TX BED BUG INFESTATION @ Aiden By Best Western @ Austin City Hotel * 2200 S I H 35, Austin, TX 78704 * (512) 444-0561 I have filed a report with Austin Health Department. I filed a claim with their corporate office, and I have filed a claim with BBB. DO NOT STAY HERE. The manager, Raul Torres, is denying my report of infestation. I booked Dec 10 - Dec 11 2022 - Room 202. I noticed a scent in the room. I wasn't sure what it was. My friend and I arrived late. I did a brief check. The bedsheets smelled clean but the room had a stentch. We had been out all day traveling so we were tired. I didn't ask for a different room. In the morning upon waking, I could not stand the smell. It smells like bacon, syrup, and ammonia. It's a very strong odor. I inspected the bed again and found two small blood stains on the sheets. I called the front desk immediately and spoke to the manager, Raul, and we packed-up and checked-out. I explained the details to the manager and he said he would have his staff check-out the room. We arrived back to Houston on Sunday late afternoon. Aiden by Best Western is the ONLY place we stayed on Saturday to Sunday. I'm attaching photos of the bites we now have on our bodies. This is only a few photos. I have missed a full day and a half days of work to ensure that I wash everything and disinfect many of my items before fumigation can come over. I called the manager, Raul, yesterday (Dec. 14) to advise of the issue after noticing the bites on our bodies. He wasn't available. I was told he would call me today (Dec 15). Nothing. I had to call to follow-up. The manager denied having found any infestation. He denied finding blood stains on the sheets! This is a huge disappointment; denial and avoidance of responsibility. If you've ever had to deal with bed bugs in your lifetime, you will know that a room with such a stentch isn't from a new infestation. This is a problem.

My wife and I were in Austin for a long weekend vacation and we stayed at this Best Western, the check-in took a little long since they only had one person at the desk, but the room was clean and the shower had great pressure and it got hot fast. The pool was not heated, so it was way too cold to swim in, even in May, that would be my biggest complaint. We hung out in the hot tub ever day and I met a lot of cool people. The room had a great fridge and pretty close to all the fun stuff in Austin. The prices were reasonable and I would recommend it to anyone that asked.

When I was looking for a place to stay in Austin surprisingly Best Western Plus got good reviews. Who knew? The location is not far from SoCo and a short under 10-minute drive to Downtown Austin. The staff was great and there is plenty of parking throughout the hotel. There is a pool and gym, both of which I did not visit. I didn't know this until checking in, but there is free breakfast in the restaurant everyday from 6:30-9:30am. A plus! You have to have the waffles because the waffle maker is in the shape of Texas. The room was clean and comes equipped with a refrigerator and microwave. Perfect because Whataburger is across the freeway. The bathroom was clean and it comes with the basic toiletries in a hotel. However, one VERY annoying thing about the location was the one way streets that surrounded the hotel. It took a while to figure it out. Even going to/from the gas station across the street took a few tries around the block. Overall, I'd stay here again.

Honestly, this was not a good experience at all. The fridge didn't work and had someone come and fix it twice and replace on the third time for it not to work again! All the food I bought for my kids went bad. The bathroom has no vents for air conditioning, which meant us feeling like we are suffocating in this Austin heat. The layout of the hotel is strange and confusing, with many door to go through and a very small outdoor elevator. The breakfast was horrible. Not only do they have someone in charge of making waffles, but she got annoyed that my children asked for another waffle. My brother-in-law in the next room got bit by bug bites as well. Stay away!

I stayed there a few months ago for under $130. Now, today, when I call to make a reservation, they have jacked up the price to nearly $200 and they think this is ok - at least Raul at the front desk did. Well... someone will pay that much, and it's a "special" weekend. The Austin tourist industry, or is it just Best Western in Austin, doesn't care how they treat retired teachers on a budget. Got it. But we are vocal and this kind of price gouging is unacceptable! This motel was ok when I stayed there before... but it is NOT a $200 per night accomodation... believe me.

Cute rooms that are clean, but you can hear everything everywhere. If you're staying by the pool, it sounds like a jungle with the birds (which I loved). Our first room was 128 and if you sleep like the dead, maybe you'll sleep in this room. Otherwise you'll hear doors slamming and the ice machine all night long. The pool was lovely, my son enjoyed it very much. The hot tub area was cute as well with a nice hammock! This place offers free breakfast and to keep it covid friendly, they have you circle the things you want on like a continental breakfast menu and handed to a server. Unfortunately it's not pulled off successfully because there are only two girls filling the orders for the entire hotel. We were only able to eat here one day for breakfast. Great location, within a couple miles of the Congress shopping district and lots of dining, although you'd never notice that coming off the highway! Masks and social distancing were mediocre here. As with pretty much the whole city. Masks are enforced but social distancing not so much. Just know this before visiting.

Awful. Dingy. Clearly a 1 star hotel that somehow got a 4 star rating. It looks like an old apartment complex that has been remodeled into a hotel- which would be fine, but the room was tiny and everything in there was clearly really really old. The vibe reminds me of those motels on the side of the road in the middle of nowhere. As a place to stay for a night, it does the job. Is it comfortable? No. Is it luxurious? HELL NO. It was also super loud late into the night because my room (and most rooms) faced the pool area. Basically, if you are going to spend this amount of money, there are vastly better places to stay. I cannot stress enough that you should skip this place. I literally stayed here months ago and am still thinking about how absolutely misleading it is that this place is listed as a 4 star hotel.

Stellar service and friendly folks. The beds were super comfy and they let us check in a tad early since we were coming in ahead of schedule. Room was spotless and in a good to get to everything spot.

I really love this place. It's kind of a renovated motel, but with nice upgrades. It is very cute and Austin-themed in decor (there's a wallpaper of Austin musical legends that I want). The rooms are very comfortable and quiet (I was on the 2nd floor by the front parking lot) with a large and very clean bathroom. The pool/hot tub/hammock/grill area is a beautiful oasis in the center of the building with lots of plants and a small waterfall. There is also a self-serve coffee machine in the lobby that makes foamy lattes and hot chocolate next to the foosball table. Further, the staff was very nice, even with my very late check-in after a concert, and there's free hot breakfast and free parking. Just the cutest little affordable place in Austin that I can imagine!

Cool vibes. I've been a BW member for years but this is the first time I've checked into an "Aiden". New, hip designs and fast, efficient services. What else can one ask for ?

Pros: A huuuuge breakfast buffet is available, the staff was nice, fun and funky decor inside and outside, there's a gym, breakfast is free Cons: You have to walk outside to find your room and the gym was also confusing to find, the air conditioner wasn't working in our room, the room had patches of paint missing on the walls, the bathroom door wouldn't close all of the way. May need some updates. Overall score: C

We had a great stay at this unique boutique hotel near the heart of the city! Family friendly, and pet friendly too :) My only complaint was the pool & hottub weren't super clean... however during our check out process we did notice it was shut down & being drained/cleaned so that's a plus. The breakfast line does get long but the staff does a great job of serving a decent family style breakfast in a covid safe setting. Definitely looking forward to booking this hotel again if we visit Austin in the future!

Disrespectful unprofessional worst customer service. We are a family 2 adults and 4 kids and We called a week ago and made reservations over the phone to make sure we reserve the correct rooms and we were clear that we had kids and need to be close to each other and made a reservation for 2 rooms, now the lady is giving me 2 rooms opposite to each other and different floors and not even trying to accommodate us and wanting us to downgrade and pay a fee for the downgrade! We were trying yo talk to her but she is refusing to even listen and talking to her manager over the phone and then the both decided to cancel our reservation just like that! I can't believe you can act this way especially with a family of 4 kids coming from out of town! Shame on you!

Breakfast, Room, Customer Service, all reasons we continue to stay here. Close to Bergstrom airport and near local family. sign up for Best Western Rewards Points for extra benefits! I use the lobby alot for coffee bar, computer station, and restroom. Perfect seating for family to meet us and take us out. The morning breakfast selection is generous with a variety of hot and cold food & beverage. The front desk staff is always resourceful, accommodating and friendly. The room staff are reliable & helpful. Rooms are comfortable and clean to sleep and bathe. Thank You.

My girlfriends and I were visiting Austin for the very first time to attend the iHeartCountry Festival and stayed here for three nights. While searching for places to stay, we decided on Best Western primarily because of the location. We didn't have a rental, so location was important to us considering the fact that we would only be using Lyft and Uber. It's only a 10 minute drive from Austin-Bergstrom International Airport, 5 minute drive to South Congress and Rainey Street, and about a 10 minute drive to the concert venue, Frank Erwin Center. Although I didn't expect much of a Best Western, I was thoroughly impressed and truly enjoyed my stay here. The hotel has a modern feel to it, especially the lobby, and all of the signs were written in a font similar to the one used on the sitcom Bewitched. I loved it! Our room fit the three of us comfortably and it was very clean. It came with standard toiletries, a hair dryer, and even a Keurig with K-Cup Pods included. The mini fridge was a plus! Best Western also offers a full breakfast in the morning. How could I ever turn down a Texas waffle? The staff is amazing! Everyone from front desk to housekeeping was very friendly and accommodating. We were able to store our luggage at the hotel after checkout until it was time to head to the airport. It was extremely convenient seeing as to how we didn't fly out until later that evening. I'm glad we chose to stay here and I would definitely book a room again the next time I am in town. Great stay at an affordable price!

Amazing renovation of an old best western. Pool area is a true oasis in the middle of sweltering Austin heat. Rooms are great. Staff is amazing. And the breakfast cannot be missed. It was a completely enjoyable stay. My highest recommendations.

Beware of the Maze and outdoor stairs. We got lost. The room 202 was on the far side. They have stairs and elevators that only go to interior rooms. The pool is beautiful and great for kids and adults. 1 foot to 8 feet deep. Hot tub and hammock was amazing. Great place to get happy hour drinks and food at the Diner inside the hotel. Great price. Restaurants nearby. Free parking. No valet. Business meetings. Great for families.

This "Hotel" was beyond nasty. The supervisor Sarah was rude & did not care about the roaches in the room. To be clear it is falsely advertised online as a hotel, when it is a motel, they advertise queen size beds online when they are full size. The rooms are infested with bugs and cockroaches. When we told the supervisor Sarah she was annoyed and unapologetic. She was upset that they would not be able to book the room again for the night and tried to charge us when we left before even staying one night. We cancelled our trip and left Austin due to the hotel being so gross we could not even stay one night. Don't come here unless you're okay with bugs all over your room and getting far less than what you paid for. If you do stay here call 1(800)528-1238 for their customer service you will need it.

Pros: Stayed at this location for 4 nights and I have absolutely nothing bad to say about them. This specific location is nicely renovated, everything looks pretty new. The bathrooms were immaculately clean. The breakfast was the best free continental breakfast I've ever had. Kudos to the chef and the kitchen staff. Note: Unless you are a big walker you will need to drive or take a Taxi service to downtown, Uber/Lyft ranged from $2.00 to $7.00 depending on the time of day, so the prices were reasonable. I highly recommend walking to Congress and checking out all the eclectic shops before the bridge to downtown. (About a 3 mile walk from the hotel to the Capitol) Cons: Wish they were a little more accommodating to late checkouts as other hotels are, but that's really my only complaint. Will stay here again when in Austin.

I stayed here for a few nights with one of my girl friends during our first visit to Austin, TX. I had never been to Texas before so I wanted to get the full experience. I heard the food and nightlife here is great so we picked this hotel which was within our budget, but also a quick Uber or Lyft ride to Congress Street and all the restaurants we wanted to visit. Check-in was easy and parking was free, which is great because we rented a car to drive around for the first couple of nights. The property, however, was a bit confusing. Out room seemed to be on the opposite side of the lobby and it took me a few trips outside to realize how to navigate back to our room. The hotel is also located right besides the highway so there's no view and not much in walking distance except for a restaurant which is attached (pub, basic bar fare) and a 7-11 which is a hop, skip, and jump away. Not a prime location if you're looking for a quick walk to the Capitol Building or main streets. The room, however, was spotless when we checked in and the beds were huge. It wasn't a fancy room, but it was good enough for our stay since we planned on being out for most of the day. The bathroom was spacious and featured a ton of trendy bath products that smelled amazing. Not your basic cheap hotel travel-sized items. My one issue was that the AC was weird - it either would freeze out the room by blasting cold air directly at the bed next to it which happened to be mine (and the direction of the air flow couldn't be adjusted) OR it wouldn't go on and the room would get EXTREMELY stuffy. I looked past this though b/c the room overall was nice and we had more than enough space. We were offered free breakfast with our stay which I was really happy about since there isn't anything else in walking distance. The staff serving in the morning was really nice and the breakfast bar (held in the attached restaurant) wasn't ever too crowded. Breakfast included all the basics like coffee/tea, various juices, cereals and yogurt, but also bacon, eggs, a waffle bar, and some other sides. Actually not bad at all for a free breakfast. Overall, this hotel was definitely worth the price. I'd recommend.

Pretty cool place. Unfortunately we are only here for a little bit so we can't explore the place. They have a cool looking restaurant and breakfast menu looks good. Lobby is modern. The pool is surrounded by plants and looks relaxing. The outside looks like it used to be apartments but has been updated. We almost drove past it. Rooms are roomy and updated. The desk clerk was great. He explained everything about the place and made us feel welcome. The thing that kept me from giving them 5 stars was the TV remote would only work for a little bit and then you'd have to wait. I got tired of waiting to scroll through the channels so I finally got up and changed the channels on the TV. I'd like to come back sometime when we can't spend more time.

I had stayed in plenty of Best Westerns in the last calendar year, and had a terrific experience. But this time, this Best Western gave me a room with a view of a grey brick wall. Paying $200+ a night to look at a Brick wall? I checked out right away but i have spent 3+ hours on the phone getting a refund. I was told it would be taken care of that day, and it wasn't. The rooms are already small with small windows. If you consider checking into Aiden you should ask about the view, unless you really like brick walls. In that case it is Perfect!

My rating is based on my experience. Despite the clean, smooth and warm welcome at the front desk staff. I will have to give kudos to Romel, their Maintenance guy. Me and my boyfriend had an embarrassing experience in the bathroom but was soon dismissed by this guy. He had such an awesome personality and had us laughing during him performing his maintenance duties. He was quick and efficient but left us with a memorable experience we still laugh at to this very day. Aiden is highly recommended and next time we will definitely be taking our children. ....Cheers Romel. Keep up the great work.