Germany68
Google
In addition to its location opposite the Palace of Fontainebleau, the hotel's affiliation with the MGallery brand and the fact that the property was supposed to be "recently renovated" (according to the MGallery marketing brochure) were the main reasons for booking two rooms at this rather pricy hotel. However, the rooms I was assigned were a complete disappointment (sparse and shabby furniture, stained wall coverings, and many other defects). When I asked about it right after checking in, I was told that not the entire hotel had been renovated, and certainly not the Classic rooms. While there were no complaints about the breakfast buffet in the renovated breakfast room, the run-down guest rooms definitely did not meet the usual high standards of MGallery hotels, nor those of a 3 or 4-star hotel, which made the stay very disappointing overall.||Upon departure I asked again about the situation with the run-down rooms and learned that only just over 20 of the hotel's 51 rooms had been renovated, and the majority of nearly 30 had not. I felt cheated. |Why would a hotel advertise itself as "recently renovated" after renovating only its public areas but not even half of its guest rooms? As a guest, I rent a room for a fee and expect the price to be reflected in the offer. I don't care about the public areas as long as the guest rooms are of a good standard, and if it is an MGallery with upscale amenities. Any hotel that only renovates the public areas and a few of the rooms to rent out the majority of its shabby, run-down rooms at a higher price is a disgrace to the hospitality industry, and should certainly not operate under the guise of a luxury brand like MGallery, whose standards they can't even come close to meeting.