Air Canada

This review is about the Aeroplan program. Please click "helpful" if you do find it helpful (informative) to you, and I apologize in advance for emotional read. This is one of the most frustrating experience you can ever find in the otherwise great country of Canada. The 'service' from them, especially involving the missing points claim process, is brain-numbingly bad. First of all, they would consistently and conveniently "miss" to post a few flights you had EVERY year, forcing customers nervously checking and refreshing their transactions list after EVERY flight. Then they will make everything YOUR OWN PROBLEM and step out of the loop as frequent as they can. For unknown reasons, about 50% of the claim don't pass their automated system with bogus excuses like "Passenger name not found", or "wrong birth date" (in each case I was proven correct). Then in the next step to resolve the manufactured "discrepancy", there comes a series of extremely rigid and nuanced requirement about having to upload "your original boarding pass AND e-ticket AND/OR your ticket receipt". If you DARE to miss to include one of them, they will simply send you an obnoxious email basically saying "you didn't upload documents, case closed", without even the basic means to follow up and correct an honest mishap (it's from a "No Reply" email. And did I mention they take "6-8 weeks" to review each claim like this? At this point, your only hope left is to call them on the phone and begin another adventure of HOURS of wait because they are apparently always "busier than usual". Clearly, every single step in the points claim process, from the intentional missing points, to the intentionally difficult dispute system, is there to make the customer feel so small and unappreciated. I have shared my feedback to them multiple times in multiple means, but I can't believe I have to resort to posting something like this here. I'm sorry, but I can't help but feel more people should be aware of this. At the very least, I hope when you need to claim missing points, you will be reminded to upload both the boarding pass AND the ticket receipt and avoid the very costly aftermath I described above. I sincerely hope senior management of Air Canada and the Aeroplan program understand the experience from your customers and help improve it.

My recent experience with Air Canada was nothing short of a disgrace. What should have been a straightforward trip turned into a nightmare of delays, cancellations, misinformation, and complete disregard for passengers. Air Canada failed at every level: flights were cancelled without clear communication, customer service lines went unanswered for days, and staff at the airport provided no guidance, accountability, or solutions. They actually told me they were not responsible and didn't even pretend to care! At no point did I feel like a valued customer just an afterthought to an airline that seems incapable of managing even the basics of travel. They can't even pay their staff Thousands of us were stranded, left to fend for ourselves, while Air Canada shrugged off responsibility. There was no urgency, no transparency, and no genuine attempt to help. For an airline that claims to care about its passengers, the reality could not be further from the truth. I will go out of my way to avoid ever flying Air Canada again, and I would strongly urge others to think twice before entrusting their time, money, SAFETY, and sanity to an airline that treats its customers with such blatant disregard.

First and last time ever flying Air Canada. Both flights were super delayed. On my second flight, which was 5-6 hours long, they didn’t even bother to provide snacks? Are they the equivalent of Spirit, Frontier, and Ryan Air? Seems like it. Then when I picked up my checked luggage, it was dented by them. I talked to their representative and she was apathetic and rude saying they don’t cover any suitcase damages unless it rips open and things come flying out. Worst experience ever. Avoid at all costs.

The staff see brown people on 1st or business class and they are shocked. Can't avoid the "you don't belong here" reaction. One crew guy had to point out to my wife that the sink in the washroom was not drained even though a caucasian lady had used it after my wife. Had a similar experience at a checkin once, a caucasian person was telling us that we do not belong in the business checkin line. Before I could say anything his wife hushed him. Mostly its the look on their faces. The food is average in the plane and the lounge.

I had a question about flight attendant attitude and behaviors. Also, the way attendant dropped others' luggage heavily is very bad. The ground in CDG airport asked the pilot to come, and the pilot is unwilling to listen to anything but saying "hey, are we okay? if you are not, I will take you out the plane." I told the pilot that I am okay but having concerned with the carry-on luggage mistreatment, but then the pilot told me again "hey, if you are not okay, we can remove you from the plane" That's even worse than Delta. I arrived at SFO but no one is here to handle anything.

Air Canada 🍁 offers Pretty words for show only and no action! During delays, their gate agent will say anything to get the people off the line said you will get comp lalalala. Then turn around and said not their business, you need to calm travel insurance. They will use any excuse.

Not too sure how this company can still be here. Must because it's not a USA company and can't be sued easily. No compensation for damaged luggage and no response. If they decline my claim, I can get the money from insurance, but Air Canada just want to screw up everyone and no responding at all.

What is wrong with Air Canada? Every flight has some problem. Usually it's a delay, but this time they announced they don't have entertainment/screens on the flight. Sorry!

Flew out on Air Canada the other day and it was a disappointing experience. Prices for the Premium Economy cabin were elevated and neither online check-in nor kiosk check-in were available for my booking. Ended up seeing the agent whom was short with the interactions... The gate agent was also odd with the delivery of the news to refrain from gathering by the gate until one's group has been called... The timing of the flight was delayed by 2.5 hours despite the incoming aircraft coming from Toronto the same morning after being parked overnight... The ~8 year old Dreamliner was already showing its age with a worn out seat cushion along with a sometimes unresponsive touchscreen at the seat... Purchased a wifi pass prior to flying and it took a few attempts after logging in for the portal to connect with the in-flight portal to enable wifi. Once connected, the wifi worked well. Service on board was lackluster compared with Asian carriers. Cabin attendants were quite experienced... Once in the air, there was a beverage and snack service followed by a hot towel service which was good. Opted for the pasta for the meal and the meal was a huge disappointment. The side salad may have been the highlight of the meal although some of the vegetables appeared withered... The pasta itself seemed overcooked and the sauce felt like it came from a can. The bread was surprisingly decent for airplane bread and the blueberry cheesecake was too sweet... For the remainder of the flight, there was another savory snack and drink service before landing. Once on the ground, our gate was no longer ready as we were 2.5 late for arrival which meant more ground delays... The cabin crew did suggest the many to remain seated for those that had a tight connection in Toronto...

This is my first experience on Air Canada and it is by far the worst experience of my life. Its been a 3+ hour delay and counting and we are still sitting on the plane. Picture this, two toddlers crying, throwing a tantrum and flailing in their seats for the last hour as I pray for the plane to take off. Worst thing is the air is stuffy. Seats are narrow and there is minimal legroom. I'm not that big, I'm 5'2" and 120lbs. If it's cozy for me, I can't imagine what it is like for everyone else. Never again, sadly, I would have never flown this airline had there been another airline that was going to Vancouver, BC. This sucks, beware. No empathy for the ridiculous delay...

i have over 5 horrible experiences with this airline. To keep it short, they threw out my wallet and wouldn't give it back, lost our luggage and we never got it back TWICE, broke my dads skis in half, and CALLED THE POLICE ON MY DAD AND ACCUSED HIM OF S*X TRAFFICKING ME. i would give the full story of all of these but it is way to much, i can't retell them all again. DONT TAKE THIS AIRLINE!

I know it is a hit or miss based on who you get and a lot of other factors. This particulate trip was perfect. Courteous check in counter and gate staff...add a brand new lounge to it and you get 5 stars.

Quick and easy checkin at SFO. Lounge was nice and food was decent waiting for departure. Flight on time to Mo tread with 1 hour layover before heading to Nice France. A little tight as gates were changed. 1/2 hour vs late take off to Nice due to maintenance issue. Made up during flight. Food was excellent, seats comfortable. Very clean and attendants polite. I would fly again.

Flew Air Canada in June for the Canadian F1 Grand Prix. Made sense to me to fly Air Canada. It's definitely an upgrade from our regular carrier and I presume it's because of the much lengthier flights. If I could blame anyone for the bad weather we ran into, I would! The flight there was great until we had to circle Montreal for a bit, because of weather. Weather got worse so we flew to another airport. We sat for close to 2 hours, flew back to Montreal, circled for another hour, landed, and then sat for another hour waiting for a gate to open up as we were in a very long line of jets that had also been waiting. It was midnight but we got there! Nothing anyone could do. I would fly Air Canada again in a second! I liked our trip a whole lot!

Several aircraft and time changes before the flight. Also we were not served any meal from YUL to LAX, which was included in our ticket. When reaching out to AC's customer service they offered us a discount code of 15% on the next flight. That is not so useful for us since we live and usually travel in Europe. When asking them for a compensation in money or a discount for their european partners instead the answer was no!

First time flying Air Canada to overseas. Not sure that we will repeat. It was hit or miss. And in Toronto, the we could not get anyone to help us with upgrades although we were told in SFO that we could. Their in-flight service was meh.

Worst company to requested receipts, I requested a receipt by email is been 2 weeks and there is no update from them I tried call them at the 1800 number it took 30 minutes for somebody to answer and not even 1 minute after the worker hung up on me I will never recommend this company. air Canada you are USELESS

This airline sucks. Not only was my flight cancelled 12hrs before I was due to depart, Air Canada rebooks my flight with NO COMMUNICATION at all. No texts after the first two to say the flights been cancelled followed by we're working to rebook you. No email, no phone call and no follow up text. None for me or the party I'm traveling with; however, low and behold, I call the morning of my flight, because, no updates from Air Canada and I've been rebooted!!! Well when were they going to tell me that!! Rebooked flight doesn't accommodate my travel needs so I cancel. Now I'm fighting to get my refund!!! BTW,, the other people got their. mine is "special" because Air Canada had taken control over my itinerary from United Airlines! Will not EVER book with United or Air Canada again. They are thieves.

An embarrassment to Canada! This is the best airline you have? It was one delay after another. First the air conditioner on the plane didn't work. Then they couldn't figure out how to hook up the exit to the plane. After that, they couldn't unload the bags. We need some real competition in Canada, this is crazy.

Overall 1.5 Stars Service: 1.7 Stars ( I handed 1/2 cup of coke I couldn't finish to flight attendant at back of their station and she gave me attitude and look - Terrible customer service ) Restroom: 1.3 Stars * 5.5 hours flight from Toronto to SF only offer free drinks not even small snacks

Absolutely the worst flying experience I've ever had. Each flight was either canceled or delayed. Got stuck in Montreal for over 30 hours and missed an important meeting! They changed my direct flight to one with a connection and my business class tickets to coach! Terrible customer service, we could not get a hold of their agents! Old planes with bunch of broken plastic parts hold together by duct tape! After all these troubles Air Canada refused to compensate us for delays and ticket changes siting some "out of their control" BS reason! Stay away at all costs!

Never experienced such bad customer service and a difficult time getting a hold of someone. They froze my airline credit for 4 months with no explanation. Please do yourself a favor and use any other airline. I've filed a complaint with the Better Business Bureau and I'm contemplating getting a lawyer involved to resolve issue (they have been that bad)!

Horrible attitude of staff at the check in counter at SFO. I paid for seats but got stand by printed on my boarding pass. The lady at the counter was unbelievably rude when I asked why the pass didn't show my seat number. She cut me off by saying no "but but but" and said she won't repeat what she already said so many times. We were civilized enough not to create a scene there. Few minutes later, we printed a pass from the kiosk with the seat number on the boarding pass! Air Canada, please train your staff to be at-least courteous to customers if not helpful. This is my first time flying Air Canada and will be the last time. I would give zero stars but unfortunately Yelp mandates at least one, so here you go...

I really regret booking my flight with this shitty ass airline. Our flight was delayed and when we did board, the stewardess were rude ass hell. Not only the food taste like dog, but it looked like something from an alien movie. Do not cheap out and give this shit airline your hard earned money.

Our first Air Cananda flight in years was from Montreal Sat, 6,3,23. My husband and I were the only ones in the priority line at about 1PM, having purchased business class seats. Both desk agents were at one desk, there were issues that took some time. One agent eventually motioned us to proceed over to his desk, but then stopped us to wait again. We had stepped up a few feet, but stopped. A new blond haired female employee emerged, walked up to us, rolled her eyes when she saw us and said, " do you even belong in this line?" She then reached for my luggage tag, realized we were indeed in the correct line, and proceeded to tell us rudely to move back. I of course was shocked by her rude, unprofessional behavior. So sorry we did not meet her standards of what a business class customer should look like.

1.5 hours to get our baggage!! Ridiculous. Almost had our hired driver have to leave us at the airport due to it taking so long. Highly advise to avoid as it appears they don't have the staff to support their operation at SFO.

These folks don't group the people boarding the plane properly. Lots of travelers are confused on where to stand after the first two groups. It's a bit chaotic. They should provide more information and announce it a couple of times so that passengers are put at ease. Once in the plane the service was okay, except they don't give you one complimentary snack (not even pretzels) and they don't give proper details regarding who should fill out customs form (Nexus cardholders do not need to).

Tragically incompetent. Not only do you Air Canada A) fail to provide Timely updates To your customers Of delays But B) fail to inform Your customers Of connecting flight Delays by your partner airlines. Now. This incompetence Would be excusable if You own up to your failures. But oh no - You for a one star airline Are quite the chest thumping Braggart. You tell your customers That you got awards by SkyTrax What did you get an award for ? For hanging your customers Up to dry ? For failing to inform Your customers about the essential Basics ? Is that your award ? Skytrax must either be a Paid endorsement Or a fool To take a look at your International one star ratings And falsely claim you to be Top award winner. Is that it ? Is skytrax a fake endorsement ? Its got to be ! How can you earn One star from your customers in Canada and the US and claim to be five stars ? You Air Canada Are undeserving of any awards. If you Air Canada Are up for the Dog Ate My Homework Award then you are the Ace in that department. "Ladies and gentlemen, there will be a one hour delay in our reaching the gate in San Francisco because of their restrictions on runways" - so - your basically claiming ignorance - dog ate my homework - ignorance - tell me Air Canada - if you are unable to forecast such things on a regular basis why is it that you are in the Airline business ? Do you think you can claim the dog ate your homework every other minute and folks are not going to question your competence ? Perhaps you should get out of the Airline business. Very clearly you have no real aptitude for something you claim to have celebrated competence for. Tell me Air Canada Why do your customers Rate you as a One Star performer In both Canada and USA ? Huh ? Because You Are a One Star Airline. That is why.

Horrible. Paid to upgrade seats and then were assigned different, and much worse, seats. No way to reach a human being in customer service. No way to get our money refunded. They are indeed prone to mistakes, to problems not addressed, and to service not rendered. AVOID

Every. Single. Time. They've done it again! We showed up at 0600h for a 0755h Seattle to Toronto flight. Flight was booked through UA but operated by AC--be very aware of this "alliance" they have with one another. I have learned their systems don't talk to one another--so you'll be fooled into thinking you actually have a plane ticket only to be screwed around by one company pointing the finger at the other leaving you stranded with a useless AC customer service number that is often "too overwhelmed" to even place your call on hold in a queue. Went to get boarding passes and check in our luggage at the AC desk--told they could "see" our reservation, but could not release a boarding pass. Easy solution--goto the United desk nearby! Come back to the AC desk and present paper from UA. Now for some reason my wife's suffix of PhD is attached at the end of her last name and oh no--this doesn't match what her passport says so we now need to go back to the UA counter and have them re-issue another ticket. No problem, back to UA we go. Return back to AC counter. Back to square one. They can see our reservation, but they can't release a boarding pass. The AC agent doesn't explain that she's doing, appears to call a 1-800 number and wait on hold all the while complaining that she has to go work at another gate at 7:20am. We ask what the problem is as it's nearing 7am and our flight leaves in 55 minutes. She huffs and says we need to go back to UA and get the boarding pass from them. Funny, UA says the boarding pass has to come from AC--which is confirmed on the reservation itself "check in at the Air Canada counter". So back we go now for the 3rd time to the AC counter only to discover that all the agents have now abandoned the counter in order to take a one hour break leaving us and at least 20 other AC passengers SOL. We marched over to the UA counter and they were powerless to help us--they did have the airport overhead page 2x for the AC agents to return to the desk, but they never did. Finally--at 8am after we have now missed our flight because of pure INCOMPETENCE, the AC agent has the audacity to accuse us of "not coming early enough to the airport". I corrected her erroneous assumption that we had indeed been there 2 hours before our flight. She then responded: "well we have been here since 3am and we have to take our break at 7am"--REALLY!? All three agents had to leave for their break at the same time when you had a flight that was boarding in 55 minutes--and you leave no other recourse for those passengers to get on their flights!? She had nothing to say back--told us it was too late to be checked into our flight (no shit Sherlock). Offered no apologies, no alternative, said we needed to call AC customer service to be re-booked. Yeah--the same customer service that is too overwhelmed to place your call on hold and will call you back in a minimum of a least 3 hours. WHAT A JOKE. Never again!!!

The Boeing 787 from SFO to Toronto to India with Business Class lay flat seats is lovely. The fight was so smooth one wouldn't even know we were flying. Service was excellent and super friendly. Dining menu could be a bit better to get a 5, but overall, I loved this very long haul flight. The bathrooms on the plane were at least 1.5 times larger than regular planes which really helps. The movie selection was fantastic with many first run films. Highly recommend booking Air Canada. If you book business class, you can use lounges of United in SFO and Air Canada in Toronto. Certainly helps to ease the recovery of flight fatigue. A shout out to the great crew manager, Lester, on flight from Toronto to Delhi and his engaging crew members. Thank you.

Just awful airline. Everything is delayed. Kept us on the Tarmac for an hour each time. Luggage arrived 50 minutes after landing

We flew out on 6-4-23 and the flight was delayed and almost missed our connecting flight to Italy. Yesterday we flew home same thang happened delayed first flight and almost missed our connecting flight very stressful both times. The flight crew was nice

I'm leaving this review as it is impossible to get a service representative on the telephone and the check in staff are completely helpless. I won't be flying Air Canada again and suggest you choose a different airlines.

Worst flight experience ever. Uncomfortable seating, nasty flight attendants and food that was inedible.

Website throwing multiple errors when trying to book seven international tickets from SFO. Tried multiple browser and multiple devices and could not successfully book tickets. Even tried the Air Canada app, which is even more buggy. Contacted customer relations and they said they only provide post voyage support. Was encouraged to call, which I tried but could not sit around for the 3+ hour wait. Tried reaching out on Facebook and Twitter, but sound apathetic "support" and no one willing to help me book the 4 grand of tickets. Guess I'll book United

Here is the letter I wrote to the CEO of Air Canada. Dear Mr. Rousseau, I am writing to inform you that we will never fly on Air Canada again. The reasons are many. When we checked in on May 23rd at the San Francisco International Airport for our flights to Greece your agent tried to move us from the seats we had purchased to seats further back in the plane. I asked him to please move us back to the seats that we had paid for. He did then move us back to our originally purchased seats. If I had not been paying attention this move would have worked. Not sure if this is an Air Candan policy to try and scam people or not. What a discussing thing to try and do. On our way home we were tired and your agent in Greece pulled the same thing. I noticed it only after we arrived at the gate. I asked the gate agent to correct the mistake; she was so completely rude and unprofessional that I was shocked. She did not even look at me when I asked her about the change in the seats. Her answer was that nothing could be done once the boarding passes were issued. I will be filing for a refund for the seats that we paid for but didn't receive because that is fraud. I will be posting a review on Yelp and Google so hopefully, this will not happen to other people. I would take a seriously hard look into the way your company is being run because you have lost passengers for life Sincerely, K Quinlan

Ive traveled the entire globe with carryon luggage - never had an issue with my carryon fitting into the overhead. I was group b but forced to check in my luggage bc the bone head ticket agent with his magnifying spectacles misread the size of my luggage which obviously would have fit if he saw the plane. Now im forced to waste my life at luggage place in sfo along with other souls here in purgatory

Had the opportunity to fly and use Air Canada's Signature Class prior to this covid mess on my trip to Austria and surely it didnt dissapoint. The cabin itself and your mini pod is roomy and well tought of. I have flown business class on Air France, United Polaris and Delta one, and by far Air Canada toos on my list. I was impressed with their service and cabin that I booked another flight in June with them to Netherlands, but unfortunately i had to cancel due to the lockdown. The size of your personal entertainment screen and small lcd remote plus the comfy roomy lie flat makes it all worth it. Food was great and did I mention, an international flight with Air Canada gives you the access to the exclusive Air Canada Signature suites..cant wait to travel again.

After reading the terrible ratings and reviews here, I was dreading my Air Canada SFO- YYC return trip. And yep, it was with a few snags but I figured out what their core issue is - technology. Air Canada is operating on decades old technology. This is frustrating not just for passengers but also for the entire ground staff including gate agents, baggage handlers, everyone! Here are a few examples: 1) Most major airlines have mobile apps where you can track your checked bags. Air Canada doesn't offer it. Why? Because their mobile app doesn't integrate with the passenger cargo operations very well. 2) When we got on our plane in SFO for Calgary, we were told that 10 checked bags had to be offloaded at the last minute because the storage on-board the aircraft was completely full. Which 10 bags? Mystery. What will happen to them? When will they arrive? Mystery. Why is all this a mystery? Because their technology doesn't integrate well so bags cannot be tracked by passengers. You have to go find a customer service agent wherever you land, assuming Air Canada actually has a presence there. Hence the #1 complaint people have with Air Canada is losing their bags, or generally speaking, not getting any answers when stuff goes wrong. 3) On our return trip, we were at our gate at Calgary and one of the gate agents working on the flight couldn't log onto her computer. She was frustrated. Why? Because it kept wanting her to change her password. Now imagine that - the system wants you to sit down, think of a new password, change it and then log out and log back in while people are lined up to board an aircraft. Again, technology. And this caused the flight to be delayed by 20 minutes because one of the two gate agents simply couldn't operate for a while. Imagine how frustrating this was for her to have passengers staring at her and assuming this is all her fault and she's slow. 4) Their in-flight entertainment system is archaic and dated. Remember when an hourglass used to sit on your screen processing the one request you made? That's their in-flight entertainment. It is based on some junkie Microsoft Windows 20xx version rather than a modern experience. Again, technology fails them. 5) They're recently switching over to a new customer service system, which is causing complete nightmares when you lose your bag (see item #2 above) because you can't get a hold of anyone over the phone and you have no clue where your bags are or when they will arrive. Additionally, they do not have the technology to allow self-service of basic requests via their mobile app - can't update reservation, can't ask customer service to call back, no in-app chat ... none of that. So the problem is technology - they operate on tech that's about 20 years behind on the tech and all their operations (and reputation) suffers because of it.

My flight was delayed causing me to miss my connection. Not a big deal, I can be two hours late. But, adding insult to injury, they lost my bag. Thankfully they offer a currier service and say they can drop off my bag as soon as it arrives at the airport. I was planning to drive out of town, but I have a place I can stay nearby so they can get me the bag. The next morning, after more than 20 min on hold, they tell me it's on the next flight to my city and will be there at 11. The currier will call me when they go out for delivery. Great! Then I wait...and wait....and wait...then I wait some more. 2:30 rolls around, and I've had enough. I go to the airport to pick it up myself. When I arrive, I learn that they've given my bag to some currier company they have no control over and that they were only planning to call when the bag was delivered. Now they can't get my bag back until 5:30. So I wait some more hours at the airport even though I don't have a flight. 5:30 rolls around...then 6:30...then 7:30. They tell me they can send it to me at my next destination, but honestly I needed the contents of my bag TODAY and I don't trust them when they can't even deliver a bag to a location 20 min from the airport. They have no customer service that you can call and talk to, btw, if you want a refund or something. You have to write. (Unsurprising I suppose, that they don't want to hear how crappy they can be) Now I'm writing this review, bagless, and waiting at the airport. Don't trust them with your bags, and don't believe them when they say they will call or that they can deliver. They can't.

Only giving 3 starts because AL from the customer service booth was very rude and unprofessional. She continued to talk over my father in law without trying to diffuse the situation. She needs to have some more training in customer service skills. Lines weren't too long though and we were able to walk straight to get his bags checked. Overall the supervisor was able to dissolve the issue and help. Nair went above and beyond to make sure we figured the issue out and checked on us continuously. He is an amazing supervisor and Air Canada is lucky to have someone as knowledgeable as him.

Folks stay away from this airline as every flight that I have taken have been delayed. Always blame shortage of the ground crew. If you don't have the crew, why are you selling tickets? All they think is selling tickets and making money regardless of what happens to the passengers. Hate this airline with every cell in my body. Just arrived in San Francisco airport and have been waiting for the luggage for over an hour not to mention we had 1 hour delay getting on the plane in Montreal and another 45 min in the plane in San Francisco... never again!!

It was very good experience with Air Canada. Air Canada Dreamliner was very nice! My seat was like a private room. A lot of space and big table. Foods were pretty good too! Rest room has window, wow!!

I booked United from SFO-YYC (Calgary), but through the One World Code Share, Air Canada wound up being the operator. I know sometimes flight delays happen, but after numerous trips over the years I've only had major ones due to weather or mechanical problems. I've had little experience on Air Canada from SFO but based on other Yelp reviews delays seem common. My experience on the outbound flight confirmed this. My flight was originally 15-mins late, and then the delays kept growing until it was a full 2.5 hours or so. The delay was nearly equal to the flight time! There was another AC flight headed to Toronto that was also delayed, but for some reason it flew out of my gate. Of course, our arriving plane cannot taxi to the gate until its cleared... For me, I only get into Calgary a few hours late. However, I feel real bad for all the other passengers who had connecting flights. The plane itself was the smaller CRJ. Friendly stewardesses and mostly smooth flight with quick boarding and deplaning. Virtually no cabin space so most roller bags had to be checked-in. So, 3 stars for the flight and crew and 1 star for what appears to be systemic/logistical issues that seem to propagate flight delays without any explanation to customers. 2 stars overall.

Flying from Vancouver? Don't bother with Air Canada!!!! And good luck finding your bag. Air Canada, fix your damn sinage, eh? If you do make the 2 mile walk to find your bag then dont expect any help from AC employees unless a vacant stare is helpful. United and Air Canada figure this out!!!! We pay too much money for this crap out!!!!!!!!!!

I never use air canada.. some reasons. . Not a good experience Seating luggage stewards

I wanted to give this air line the benefit of the doubt. I really did. Tons of bad reviews, but really, can it be that bad? We got tickets for our trip and had to call up the hotline to reserve seats. The online system wasn't working due to "computer issues." Awesome - another bad website. Day before the trip, I get an email saying I can check in. Used online tool to check in, "Sorry, you cannot check in at this time." Bad website strikes again. Called the hotline again asking what was up. Before I finish my sentence, guy on phone gets on defense mode and cuts me off "THERE IS NOTHING I CAN DO TO HELP YOU. YOU HAVE TO GO TO THE AIRPORT TERMINAL" Ok loud guy, I'll go to the airport. I live in San Jose and I took the annoying, inconvenient trek to SFO to clear this up for fear of missing my 6am flight the next day. I go to the airport and talk to a guy at the kiosk. Same response from the guy behind the counter. "I CANT HELP YOU. YOU HAVE TO CHECK IN TOMORROW MORNING. What the hell man?? Hey, why are their employees so angry? I kinda felt bad for them if all these bad reviews are rampant, the employees must hate their lives. What a shitty company. OK - flight goes on. Not bad, the airplane is updated with screens and plugs. Also, as no kiosk member could tell me with confidence, the international flight does include booze. Trip is over, time to go back home. I want to confirm my bags will be transferred as I've got a 10 hour layover in YVR. Lady behind the counter responds to me on defense mode just like the other folks I spoke to at the beginning of this whole review. I smile at her to try to calm her down and explain nothing was explained that I went through customs without my baggage and I just want to be sure everything is set. Still get yelled at so I just walk off cuz really, whats the point? I'm not lying about any of this. The employees are really unhappy. Upper management must be really shitty. Yea, quote me on that. They really need to turn their staff around. Back in SFO, I look for my bags. The new duffle I bought while out on the trip was ripped and damaged. I WIN SO HARD WITH THIS COMPANY. The 2 hour delay lead landing at midnight and I was too tired to get in line with all the other disgruntled customers. Needless to say, I did not like my experience with Air Canada. On a higher note - the flight crew on board was actually pleasant and nice. The kiosk/terminal/hotline support are unhappy and filled with hatred. I will also include a few pictures in the Yelp photos to show some more wonderful little nuggets to help your decision to not fly with this company. Good luck on your travels!

So far the experience has been underwhelming and we haven't boarded yet. First the flight was delayed presumably for mechanical reasons. When my husband and I were rebooked, we we not sitting together. So we were told that we should check in at the gate. Once there, there was chaos. No agent could, would or seemed to know what was going on in order for me to find out if we could sit together. The flight was further delayed but no one seemed to want to admit that. So far, this has been a very weird experience for us having traveled the world, usually full fair, no discounts, no points. Oh and I didn't mention that we went to the business class lounge and couldn't even get a seat to enjoy the benefits we paid for. We ended going to Mustards. As I said in the beginning...and underwhelming/disappointing experience so far. I will post the plane experience soon.

Our family recently flew Air Canada for the first time and it will thankfully be the last. My husband suffered a second degree burn as a result (see picture). We are only thankful that neither of our children (1 and 3 yo) suffered the burn instead due to the negligence of the flight attendant. This is what happened: on the flight we asked the flight attendant to fill our two children's straw bottles with water. When the flight attendant came back, she mentioned the water was hot, and when we, perplexed, mentioned that we did not want hot but cold water, she smiled and left. Confused and not wanting to trouble her, my husband tipped the bottle slightly to test the water without opening it and scalding hot water came out of the straw that burned his hand as pictured. We are only thankful that our children did not directly drink this water and burn the inside of their throats and mouths and suffer even more serious injuries. Afterwards, the flight attendant returned smiling and blamed us for opening the bottle (which we did not), and later told her superior that she thought we wanted to make formula. This is horribly inconsistent with her story as not only would you not use scalding water to make formula (as well as in a straw bottle), but to make formula you would have to OPEN the bottle. We had also mentioned to her we did NOT want hot water. Additionally, she told her superior she was intending to come back with cold water, which was again inconsistent with her reaction of walking away with no response when the scalding water was handed to us. We are horrified at the treatment we received and that we were blamed for the injury my husband received as well and the lack of integrity the attendant demonstrated in her response. Additionally, we called the Air Canada flight reservation line as there is no number available for customer complaints, and was horrified that the agent there immediately said without prompting that we can not expect any compensation (when our main concern was for changing the policy so future children are not exposed to scalding water) and that it was completely our fault and not to expect any response from Air Canada. I am appalled at their treatment of customers and even more appalled that my attempts to reach them to change their policy of serving scalding hot water to infants have been unsuccessful. As a result, I would like to make aware to the public that Air Canada does not make it a practice to not serve scalding hot water to infants that can result in severe injuries.

On Aug 3rd, I was travelling with my mom to the Pearson airport in Toronto, I was seating on 4K & my mom was seating on 2K, during the take off, I accidentally dropped my phone underneath the life jacket position, so I asked the flight attendant JULIE to help me & she immediately crawled down & tried to reach it, with no luck, she went back & got some tools & finally she got my phone back & I was & still am so glad & so appreciated to her, thank you so very much! during the flight, I saw my mom leaving her seat & at first I thought she was going to the bathroom but after a long time without seeing her back, I started to worry & then another flight attendant ELIZABETH came to my seat & told me that she walked all the way back to the aircraft & told me that they have found her & escorted her back. Thank you so very much to both Julie & Elizabeth, but actually the whole crew for helping me out that day on the flight & Im 101% sure its not because of what class Im seating. Thank you!!

Wow. I had no idea how bad Air Canada was until I had a terrible experience with them 2 days ago and went online to see other customers experiences. Everything you read is absolutely true. Do not fly this airline. They are bullies and have zero regard for their passengers. Save yourself the gaslighting and book another carrier.

If there is no star rating, I would give it to Air Canada! An airline is AS GOOD AS THEIR SCHEDULE and problem solving abilities, right? I paid well ahead of time for a business class ticket round trip SFO YVR TPE. They send me schedule change, connecting chAnge and aircraft change emails almost every week. I had to accommodate each time their changes! When I asked for a refund, hell broke out: silent treatment, phone wait one hour minimum, no record found, request again for refund, new refund case number, wait for credit card company. September to July, total of 10 months wait! I finally filed a complaint with department of transportation DOT! Refund was done in two weeks. It's a big fat lie when airline tells you refund is on the way. They got your money so they got you by the balls. It's a shame Air Canada is so arrogant and customer unfriendly. Air Canada is the last airline anybody should fly:

I missed my connecting flight from SFO to YYC because the UA flight I was on was delayed by over an hour (for a non-working coffee pot... they made us wait for a coffee pot...). I was annoyed as no one made any attempt to help us get on this connecting flight except being told repeatedly that we will be rebooked. I had close to two hours of layover so I really don't know what happened but anyhow, after finding our luggage, going through customs etc. I walked up to the AC counter for assistance. The agent looks at me funny when I told her I need to be rebooked because we missed our flight since the UA flight got delayed. After finding out what UA flight we were on and what AC flight we missed, she said, oh, you missed your flight. What happened? Are you for real lady... it was not our fault ok. Check the flight times. This was at 10:40am. She coolly offers the next flight from SFO to YYC which was at 8:00pm (that would bring us home past midnight). I stared at her in disbelief and loudly said, are you serious? I just got off a 10+ hour flight and now I have to stay in this airport for another 9+ hours because of some coffee pot replacement thing? I would say she noticed I was pretty upset as she then found a different flight which was flying from SFO to YVR then from YVR to YYC. That way I would be home around 8:35pm instead. So we did that. Had we made the connecting flight we would've been home at 2:35pm instead. But it is what it is. I get that missing your flight and getting rebooked is a pretty normal thing but their agents could show a tiny bit more sympathy... I know she doesn't care at all whether I had to stay overnight at the airport but seriously... wow.

I was looking forward to visiting Canada but because of COVID, it did not happen. Being denied entry into Canada was only made worse by terrible customer service. They deleted my booking confirmation which makes access to their online forms impossible. I was never able to speak to an agent by telephone -- after holding for 30+ minutes, I finally gave up. Consequently, I have not been able to cancel the return flight or discuss a possible refund/voucher. Just seems unethical

I've been on many other better airlines! Unfortunately our travel agent booked this airline for us. Plane seats did not have individual TV monitor screens for a 10.5 hour continuous flight but they did provide FREE blankets and a small pillow. The next flight was 5.5 hrs long and did not provide a blanket or pillow, but DID have a TV monitor for every passenger. The Rogue airline we were on offered iPads for rent. Regarding the WiFi issue on the plane, you have to download their Air Canada APP to view their small selection of movies, TV shows, and music. Otherwise, you can't just plain old browse the Internet on their WiFi. Plane was an hour late during one of our flights. Staff during one of their flights seemed tired, annoyed, gruff, and at one point one of the gals stated to us, "I wish I could give you all something to sleep." Which I thought was kind of unprofessional. Said in a non-joking way. To me, I work with people who are sick and dying, so to me that statement came across as offensive. Others may disagree with me, but never in my time flying with other airlines have I heard any other flight attendant say anything along those lines. Just one sour apple, but staff could use a little boost on morale because it really affects the customer experience during an already exhausting flight.

Air Canada offered the best times for a direct daytime flight to Montreal....so we choose them on our recent trip. While not inspired, or luxurious....it was business like and efficient from check-in to the actual flight. Legroom was superior to most other carriers I have flown with. Seats could use some updates, (on our return flight it felt like we were sitting on a board) and the plane was very small with one tiny center isle.....so no opportunity to get up and stretch ones legs. I would use them in the future.