Air New Zealand

New Air NZ business class review: Seat was SO much better than old hearing bone disaster seats…….BUT for an almost new installation the fact the both flights I took the table just kept popping out randomly. The buttons for recline are in such a stupid position that you knock them and randomly your seat moves. The food was just disgraceful, tasteless and clumsy presentation. The garlic bread used to be actual garlic bread, now it’s some bread finger looking thing that lacks any real garlic flavour. It’s disappointing after years of development they are still light years behind Singapore Airlines or JAL for example. The seat is much better, just be rich enough to know that’s really all your getting, the food and service in not even close to other major airlines when flying premium. My GF was basically ignored by her flight attendant who would just stare and say barely anything. Air NZ has lost is allure and I have given up trying to be loyal to them as it’s disappointing and I get much better service and flight rewards from other airlines and programmes. I’m aware this is a first world problem, but it’s still a problem as it’s average and I expected so much more with the years they spent developing this new seating. It also feels Air NZ staff are just not as engaged as they once were and as a customer this is being noticed.

I always prefer to travel with air New Zealand it’s my favourite airline to travel with in New Zealand in domestic travel it’s always on time what I experience whenever I travel with Air NZ it’s has very good service flights are very new clean comfortable.

Sharing this so other travellers don’t get caught the same way. We booked a through-ticket from Christchurch → Auckland → Hong Kong via Expedia (Air NZ + Cathay Pacific). Our official booking confirmation clearly stated that our infant was entitled to 1 free check-in baggage for the whole journey. However, at Christchurch Airport, Air New Zealand charged us NZD $300 for the infant baggage, insisting that “infants do not get check-in baggage” based on their own website policy. ❗ What went wrong: • We showed our booking documents (same ticket, same reservation, through-ticket). • It clearly says infant baggage INCLUDED. • Cathay Pacific long-haul flights normally include infant baggage. • Through-ticket rules should apply to the whole journey. • But Air NZ ignored all the ticket information. ❗ Air NZ customer service response: After contacting them multiple times, every reply repeated the same line: “Our website says infants don’t have check-in baggage.” They never addressed the evidence from our booking, and refused to refund. ⚠️ Why this matters: When you buy a through-ticket, passengers rely on the official baggage allowance shown at the time of purchase, not individual airline websites. This experience was extremely frustrating, especially for families travelling with a baby. ⚠️ Reminder to other travellers: If your ticket involves Air NZ + another airline, double-check everything at the airport, even if your booking confirmation clearly shows baggage included. Air NZ may still charge you based on their own website instead of your ticketed allowance.

What great service aboard Air New Zealand flights NZ 146 and NZ 8 on 12/9. First time travelling Air Zealand as we usually travel to India by Singapore airlines. Warm friendly staff full of professionalism who truly care for the passengers. So thank you and we look forward to our return flights from US to Brisbane early Oct. Lovely to see all ages of travel hostesses as it really adds to the atmosphere unlike some airlines who only employ the younger ones. Definitely will check and keep an eye out for when you start flying to India. Thanks again for starting our holiday with great service.

We were recently on a long-haul Air NZ flight from Auckland to Japan and travelled Premium Economy. Their marketing for PE extolls the cuisine and the dining experience. By the time the dinner meal cart got to us, they had run out of two of the three main course options. The crew were unapologetic about it. This is inexcusable and unacceptable - we don’t pay very high premium ticket prices just to be short-changed like this. I had forgotten about it but then I remembered that exactly the same thing had happened when we flew PE from Auckland to LA a couple of years ago. We travel a lot and like to support Air NZ - but we won’t be doing that in future.

We enjoy flying Air NZ and as long term Koru members enjoy the lounges and their general service. What has been disappointing is the cessation of flights to Europe as flying the codeshares from North America and Asia have been very poor experiences. We have been seated down the back of the plane by the toilets or not even sitting together. These are trips booked six months in advance, not short notice. Therefore this trip to Europe we're trying Emirates so hopefully get a consistent standard of service this time.

First time , I tried this airline .. I enjoyed our flight .. the plane in the economy section , the seats + leg room was more spacious than other airlines.. surprisingly our ticket came with a lunch meal + alcoholic beverage ( it said on top right side “ the works” ) it was delicious .. I will fly again with them !

I want to give a big thank you to Simona and Nicci from Air New Zealand Christchurch. They were incredibly helpful and kind when as my mum and I were stressed about getting home with this weather and Jetstar cancelling our tickets. Such amazing staff.

**Speak with a representative? Call +1(８66) 240_1107 #Airlines phone number anytime** for **24/7 customer**service. Get immediate assistance with flight bookings, cancellations, changes, upgrades, baggage inquiries, and all your travel-related support needs. - **Excellent Customer Service:** The staff members are consistently courteous, professional, and eager to assist passengers, creating a welcoming atmosphere from check-in to boarding. - **Comfortable Seating:** The aircraft offers spacious seating with ample legroom and ergonomic design, ensuring a comfortable journey for all passengers. - **In-Flight Facilities:** The airline provides a range of amenities including complimentary meals and beverages, in-flight entertainment options, and charging ports at each seat. - **Punctuality:** Flights are generally on time, which demonstrates their commitment to timely service and respect for passengers' schedules. - **Cleanliness and Hygiene:** The cabins and lavatories are well-maintained, with regular cleaning, contributing to a hygienic travel environment. - **Staff Behavior:** Crew members are attentive and approachable, always ready to address passenger needs politely and efficiently. - **Safety Measures:** The airline adheres to strict safety protocols, providing reassurance to travelers regarding their well-being. - **Ease of Booking:** The booking process is straightforward, with a user-friendly website and helpful customer support. - **Additional Facilities:** Premium lounges, priority boarding, and baggage handling services add to the overall convenience and luxury of traveling with this airline. - **Environmental Responsibility:** The airline shows a commitment to sustainability through initiatives aimed at reducing carbon emissions and promoting eco-friendly practices. - **Overall Experience:** A reliable and comfortable choice for both business and leisure travelers, with a strong emphasis on passenger satisfaction and safety.

Need help?*Call Air New Zealand Airlines +1 (８88) 210-2573 phone number anytime for 24/7 customer**service. Get immediate assistance with flight bookings, cancellations, changes, upgrades, baggage inquiries, and all your travel-related support needs. Airlines is widely regarded as one of the best carriers in the United States, known for its exceptional customer service, affordable fares, and comfortable flying experience. The airline has built a strong reputation for offering great value without sacrificing quality, making it a top choice for both leisure and business traveler's.

I was planning on going to New Zealand in January. I booked my tickets in June and in October Air New Zealand cancelled my return flight. I had bought flexible tickets and was told I could get a complete refund. I had the choice of staying in Auckland for three more day which I did not want to do. They offered me a refund less $300 or a credit for a year. I did not want the credit and I have to eat the $300. I will tell my neighbors and friends about the experience I had with Air New Zealand and hope the will not fly with them Lois Buncher

OMG. Air New Zealand is the worst airline ever!! for starters the airport service is absolutely terrible. the food tastes like rubber. When I bit into it I felt it travel down my esophagus and into my stomach. As it dissolved in my stomach I realized my mistake. it travelled through my intestines and I was sprinting to the loo. I sat down but to my utter surprise nothing came out. then suddenly... An octopus reached one of its tentacles up my anus and felt was trying to hide in my body. I couldn't believe it! Air New Zealand was transporting octopi to sell on the black market! he made it inside my body and sprinted out the loo. I told the flight attendant of the issue and he just laughed at me. I immediately opened the emergency exit and used the toddler sitting there as a parachute. I leaped out of the door with the child at my side. I was plummeting super duper fast! fortunately I used the little kid as a landing pad and exited safely. (the kid did not, my condolences to his family) I sprinted to the loo and pooed the octopus out. he was a good friend to me and we have had many nights with the ladies. his name is franklin. perhaps even though the story is bad, the friends we made along the way make it worth it. 4 stars for morals, -1 star for toddlers death

Best airline anyway!! Love flying with Air New Zealand but it's a nightmare if you want to call their customer helpline. You can easily find yourself waiting for an hour

Well, first of all, our original flight from Honolulu to Auckland was supposed to be on a 787 Dreamliner, but since there were some issues with the Rolls Royce maintenance, we were converted over to a "leased" 777. Not such a bad option, except that it lacked some of the accessories that we've gotten used to, like the multi platform entertainment systems and usb charging ports (needed for a 9 hour flight). Other than that, especially since the crew were Air New Zealand, the flight(s) went off without a hitch. My daughters received their "special request" meals (kids) delivered first (bonus) and apparently they liked them because they were empty when the trays were picked up. NOTE: passengers ARE NOT allowed to save items from the meals and bring them off the plane. I figure this is because of the customs declaration, but something to keep in mind . . . right girls?!?! The attendants were efficient and friendly. I did noticed that there are different ticket levels (I didn't know) in economy. Apparently, there's a level that just gives the passenger a "seat and bag" - no meal service, just beverages (coffee, tea or water). Interesting. I didn't know this was an option. I might have selected if it were just me and if the price was significantly lower. The seats were large in comparison to some domestic carriers, but I'm not a large guy so it really doesn't affect me much. The food was ok. Typical economy class chow - salty and generally non-descript, but edible. Our second flight from Auckland to Queenstown went off without a hitch. No complaints.