Brian C.
Google
Utterly contemptuous lying deceiving obfuscating reprobates!
I have a booking with them, cattle class seat at business class price (seriously). Their obsequious email a few days before departure has a link to add bags. That link accepts my booking reference & family name, refreshes the screen, & deletes those details!
I approached their messenger chat to ask for the cost of a second bag and the cost of a single oversize bag within the 23kg limit.
They refused to provide that and told me to speak to Singapore Airlines. I showed them the discussion I already had with Singapore Airlines in which the confirmed that they honour their partner airline Air New Zealand's baggage acceptance.
Despite that, they arrogantly and stubbornly refuse to provide any cost indications for oversize or multiple baggage.
Even my drawing their attention to IATA's Resolution 302 which requires the Most Significant Carrier's baggage charges to apply, and even confirming that I paid Air New Zealand for Air New Zealand flights with Air New Zealand flight numbers, and even confirming that both the flight distance and the flight time is more on Air New Zealand than on Singapore Airlines, they are still too stubborn, too arrogant, and too self-obsessed to help.
This is just one of countless offensive experiences. This lot refuse to accept any responsibility for any of their actions. They are perpetually late, they are clueless about international airports, theur check-in kiosks claim that they have issued bag tags when they have not, just about every encounter with then results is stress, torment, anguish, and frustration.
They are best avoided, for your own health.