Air New Zealand

I always prefer to travel with air New Zealand it’s my favourite airline to travel with in New Zealand in domestic travel it’s always on time what I experience whenever I travel with Air NZ it’s has very good service flights are very new clean comfortable.

What great service aboard Air New Zealand flights NZ 146 and NZ 8 on 12/9. First time travelling Air Zealand as we usually travel to India by Singapore airlines. Warm friendly staff full of professionalism who truly care for the passengers. So thank you and we look forward to our return flights from US to Brisbane early Oct. Lovely to see all ages of travel hostesses as it really adds to the atmosphere unlike some airlines who only employ the younger ones. Definitely will check and keep an eye out for when you start flying to India. Thanks again for starting our holiday with great service.

We just tried to save some money and go to Australia for two less days in January. I will never use AirNZ again... It has now cost me $433.76 to change flights. I understand I didnt buy a flexible ticket, then I changed to the wrong day (changed to same day/different time instead of different day), BUT I realised my error immediately and contacted them straight away. They said it processed immediatly so unable to change. Asked to cancel and we would go elsewhere - non refundable. They have now received over double $'s for this flight and want another $270 for me to change again. We now have a flight but no accomodation for two days when we arrive. Thanks AirNZ

Delayed nza flights, leading to missed other nza flights. Bad communication, particularly from the christchurch airport. I must have been bounced between 8 service desks in my journey so far but at least they have recovered my bags. Didn't offer meal vouchers for the extra 4 hours I now have to wait at the airport.

SIN - AKL and return. The service was good and the crew were polite and attentive. Economy seats were a bit narrow though the pitch was sufficient for a 6 footer like me. Food served in economy class was superb. All in all a pleasant flight.

We enjoy flying Air NZ and as long term Koru members enjoy the lounges and their general service. What has been disappointing is the cessation of flights to Europe as flying the codeshares from North America and Asia have been very poor experiences. We have been seated down the back of the plane by the toilets or not even sitting together. These are trips booked six months in advance, not short notice. Therefore this trip to Europe we're trying Emirates so hopefully get a consistent standard of service this time.

It started with a staff member named Sisile, who was rude, condescending and acted like she couldn’t care less. Our bags were 2.5kg over the limit - fair enough, but instead of helping us, she shooed us away from the counter with no explanation and handed us baggage tags without telling us what to do. Her tone and attitude were completely unacceptable for someone working in customer service. After fixing our luggage, we came back and deliberately avoided her. The staff member we approached instead (clearly her friend) didn’t even weigh our bags. When I asked for Sisile’s name, she lied and said it was “Angelina.” As we walked away, we heard them laughing at us behind the counter. Unbelievably unprofessional. It got worse. At the oversized baggage area, we were told our bags hadn’t even been checked in because no weights had been entered. A third staff member had to manually fix the error. This caused even more stress, especially for my sister who was traveling with a baby. I returned to ask for the second staff member’s real name and once again, she lied, calling herself “Cici” while covering her name badge so I couldn’t see it. I asked her to show me her name tag she said “I don’t have to give you my name for security reason” while covering her name badge with her hand, which is again, another lie. When I asked why her colleague lied, she shrugged it off and got extremely defensive. As I walked away, she threw out the threat: “You’re not getting on that flight.” Completely unacceptable. I spoke with the duty manager, Talah, who was the only professional we encountered. He assured us the bags would be on the flight and that the staff would be notified. He also asked us once we get to the terminal to have staff call him to assure our baggage was on the plane. Yes, but the damage had already been done. We were so stressed and anxious that we couldn’t even eat. My sister was distraught and I was left wondering whether we or our bags would even make it home. This entire experience was humiliating and infuriating. And now, after being ignored for over three weeks, it’s clear the airline either doesn’t care or is trying to sweep this under the rug. We used to recommend this airline to everyone. Not anymore. Photo attached is Sisile - from what I’ve seen from the google reviews, I, my sister and infant niece are not the only ones who have experienced this kind of terrible service from this staff member. Do better Air New Zealand, what I let down.

1 star is too high as my experience is awful! I received an email that the airplane is cancelled due to flood in Auckland at 4am (7 hours before the departure time). And a following email said the new flight arrangement will be informed within 48 hours. Because my holiday is over and I need to back to work, I don’t want to wait for 48 hours. After several attempts to call Air New Zealand failed- just no one answer the phone for hours of waiting online, I had no choice but went to the counter in the Auckland airport, hoping to confirm the new flight schedule ASAP. I queued in a super long line for NINE HOURS and the airline counter closed ON TIME at 22:30! The counter staff gave me a number card, saying they will serve me first with this number card tomorrow. However, when I showed up in the counter next day with the number card, the SAME staff said this number card is invalid and asked me to start from the beginning of the waiting line! Not to mention the staff’s attitude was super rude, just like they are not responsible to this mess at all! In addition, there is no email regarding to my new flight schedule even after 60 hours! This is my first time to travel with Air NZ and I believe it is also the last time! Until now I still can’t believe this experience is from an airline under New Zealand country name!

**Speak with a representative? Call +1(８66) 240_1107 #Airlines phone number anytime** for **24/7 customer**service. Get immediate assistance with flight bookings, cancellations, changes, upgrades, baggage inquiries, and all your travel-related support needs. - **Excellent Customer Service:** The staff members are consistently courteous, professional, and eager to assist passengers, creating a welcoming atmosphere from check-in to boarding. - **Comfortable Seating:** The aircraft offers spacious seating with ample legroom and ergonomic design, ensuring a comfortable journey for all passengers. - **In-Flight Facilities:** The airline provides a range of amenities including complimentary meals and beverages, in-flight entertainment options, and charging ports at each seat. - **Punctuality:** Flights are generally on time, which demonstrates their commitment to timely service and respect for passengers' schedules. - **Cleanliness and Hygiene:** The cabins and lavatories are well-maintained, with regular cleaning, contributing to a hygienic travel environment. - **Staff Behavior:** Crew members are attentive and approachable, always ready to address passenger needs politely and efficiently. - **Safety Measures:** The airline adheres to strict safety protocols, providing reassurance to travelers regarding their well-being. - **Ease of Booking:** The booking process is straightforward, with a user-friendly website and helpful customer support. - **Additional Facilities:** Premium lounges, priority boarding, and baggage handling services add to the overall convenience and luxury of traveling with this airline. - **Environmental Responsibility:** The airline shows a commitment to sustainability through initiatives aimed at reducing carbon emissions and promoting eco-friendly practices. - **Overall Experience:** A reliable and comfortable choice for both business and leisure travelers, with a strong emphasis on passenger satisfaction and safety.

Need help?*Call Air New Zealand Airlines +1 (８88) 210-2573 phone number anytime for 24/7 customer**service. Get immediate assistance with flight bookings, cancellations, changes, upgrades, baggage inquiries, and all your travel-related support needs. Airlines is widely regarded as one of the best carriers in the United States, known for its exceptional customer service, affordable fares, and comfortable flying experience. The airline has built a strong reputation for offering great value without sacrificing quality, making it a top choice for both leisure and business traveler's.

I was planning on going to New Zealand in January. I booked my tickets in June and in October Air New Zealand cancelled my return flight. I had bought flexible tickets and was told I could get a complete refund. I had the choice of staying in Auckland for three more day which I did not want to do. They offered me a refund less $300 or a credit for a year. I did not want the credit and I have to eat the $300. I will tell my neighbors and friends about the experience I had with Air New Zealand and hope the will not fly with them Lois Buncher

OMG. Air New Zealand is the worst airline ever!! for starters the airport service is absolutely terrible. the food tastes like rubber. When I bit into it I felt it travel down my esophagus and into my stomach. As it dissolved in my stomach I realized my mistake. it travelled through my intestines and I was sprinting to the loo. I sat down but to my utter surprise nothing came out. then suddenly... An octopus reached one of its tentacles up my anus and felt was trying to hide in my body. I couldn't believe it! Air New Zealand was transporting octopi to sell on the black market! he made it inside my body and sprinted out the loo. I told the flight attendant of the issue and he just laughed at me. I immediately opened the emergency exit and used the toddler sitting there as a parachute. I leaped out of the door with the child at my side. I was plummeting super duper fast! fortunately I used the little kid as a landing pad and exited safely. (the kid did not, my condolences to his family) I sprinted to the loo and pooed the octopus out. he was a good friend to me and we have had many nights with the ladies. his name is franklin. perhaps even though the story is bad, the friends we made along the way make it worth it. 4 stars for morals, -1 star for toddlers death

Best airline anyway!! Love flying with Air New Zealand but it's a nightmare if you want to call their customer helpline. You can easily find yourself waiting for an hour

Well, first of all, our original flight from Honolulu to Auckland was supposed to be on a 787 Dreamliner, but since there were some issues with the Rolls Royce maintenance, we were converted over to a "leased" 777. Not such a bad option, except that it lacked some of the accessories that we've gotten used to, like the multi platform entertainment systems and usb charging ports (needed for a 9 hour flight). Other than that, especially since the crew were Air New Zealand, the flight(s) went off without a hitch. My daughters received their "special request" meals (kids) delivered first (bonus) and apparently they liked them because they were empty when the trays were picked up. NOTE: passengers ARE NOT allowed to save items from the meals and bring them off the plane. I figure this is because of the customs declaration, but something to keep in mind . . . right girls?!?! The attendants were efficient and friendly. I did noticed that there are different ticket levels (I didn't know) in economy. Apparently, there's a level that just gives the passenger a "seat and bag" - no meal service, just beverages (coffee, tea or water). Interesting. I didn't know this was an option. I might have selected if it were just me and if the price was significantly lower. The seats were large in comparison to some domestic carriers, but I'm not a large guy so it really doesn't affect me much. The food was ok. Typical economy class chow - salty and generally non-descript, but edible. Our second flight from Auckland to Queenstown went off without a hitch. No complaints.