Air New Zealand

I always prefer to travel with air New Zealand it’s my favourite airline to travel with in New Zealand in domestic travel it’s always on time what I experience whenever I travel with Air NZ it’s has very good service flights are very new clean comfortable.

I used to think of Air New Zealand as a national treasure — not anymore. After two awful long-haul flights (and hearing the same from family on separate flights), I’m genuinely shocked at the decline. Old, tired aircraft and some of the worst service I’ve ever experienced. Staff were unhelpful, rude, and clearly undertrained — didn’t even know what was in a meal and told me to “just open it and throw it out if I don’t want it.” No customer surveys sent after — maybe because they already know the feedback wouldn’t be good? Sadly, Air NZ has gone from first choice to last.

We enjoy flying Air NZ and as long term Koru members enjoy the lounges and their general service. What has been disappointing is the cessation of flights to Europe as flying the codeshares from North America and Asia have been very poor experiences. We have been seated down the back of the plane by the toilets or not even sitting together. These are trips booked six months in advance, not short notice. Therefore this trip to Europe we're trying Emirates so hopefully get a consistent standard of service this time.

An airplane with great reputation would never deal with the refund issue like this airline. During covid time. Flights canceled. And yet you stick with the “RULES” and insisted that fare type were booked as non refundable. Thus you have kidnapped my money in as a credit. No travel plans to New Zealand before credit expires means that air New Zealand gets to keep the money. I have clearly stated that Covid is not something we can control and understand that flights were canceled thus you should also understand that and issue fully refund This airlines isn’t ethical. They just keep telling consumers that we have extend the expiry dates for using credits. Hello ?! I do not want the money to be hold. I want my money back because I don’t have travel plan to NZ Can’t believe an international airline acts like piracy. Strongly recommend to avoid booking with this airline.

It started with a staff member named Sisile, who was rude, condescending and acted like she couldn’t care less. Our bags were 2.5kg over the limit - fair enough, but instead of helping us, she shooed us away from the counter with no explanation and handed us baggage tags without telling us what to do. Her tone and attitude were completely unacceptable for someone working in customer service. After fixing our luggage, we came back and deliberately avoided her. The staff member we approached instead (clearly her friend) didn’t even weigh our bags. When I asked for Sisile’s name, she lied and said it was “Angelina.” As we walked away, we heard them laughing at us behind the counter. Unbelievably unprofessional. It got worse. At the oversized baggage area, we were told our bags hadn’t even been checked in because no weights had been entered. A third staff member had to manually fix the error. This caused even more stress, especially for my sister who was traveling with a baby. I returned to ask for the second staff member’s real name and once again, she lied, calling herself “Cici” while covering her name badge so I couldn’t see it. I asked her to show me her name tag she said “I don’t have to give you my name for security reason” while covering her name badge with her hand, which is again, another lie. When I asked why her colleague lied, she shrugged it off and got extremely defensive. As I walked away, she threw out the threat: “You’re not getting on that flight.” Completely unacceptable. I spoke with the duty manager, Talah, who was the only professional we encountered. He assured us the bags would be on the flight and that the staff would be notified. He also asked us once we get to the terminal to have staff call him to assure our baggage was on the plane. Yes, but the damage had already been done. We were so stressed and anxious that we couldn’t even eat. My sister was distraught and I was left wondering whether we or our bags would even make it home. This entire experience was humiliating and infuriating. And now, after being ignored for over three weeks, it’s clear the airline either doesn’t care or is trying to sweep this under the rug. We used to recommend this airline to everyone. Not anymore. Photo attached is Sisile - from what I’ve seen from the google reviews, I, my sister and infant niece are not the only ones who have experienced this kind of terrible service from this staff member. Do better Air New Zealand, what I let down.

I had a very bad online booking experience with Air NZ today. I had been looking at potential flights for a holiday next month. I then sorted out accommodation. When I came back to make my final flight bookings I found the prices had gone up from $400 to to around $1000. I think they (Air NZ) use some form of AI to monitor who is looking to make bookings and then increase the air fares when it looks like they are close to selecting their flights. I then went to make the bookings on my wife's work computer and found the prices were as I originally expected them to be i.e. around $400 for our return flights from Rarotonga, yet the Air NZ website on my computer was only offering them at around $1000.00. I consider this to be extremely dodgy tactics and in a lot of respects fraud. I will most likely look to fly with an alternative air line in the future.

1 star is too high as my experience is awful! I received an email that the airplane is cancelled due to flood in Auckland at 4am (7 hours before the departure time). And a following email said the new flight arrangement will be informed within 48 hours. Because my holiday is over and I need to back to work, I don’t want to wait for 48 hours. After several attempts to call Air New Zealand failed- just no one answer the phone for hours of waiting online, I had no choice but went to the counter in the Auckland airport, hoping to confirm the new flight schedule ASAP. I queued in a super long line for NINE HOURS and the airline counter closed ON TIME at 22:30! The counter staff gave me a number card, saying they will serve me first with this number card tomorrow. However, when I showed up in the counter next day with the number card, the SAME staff said this number card is invalid and asked me to start from the beginning of the waiting line! Not to mention the staff’s attitude was super rude, just like they are not responsible to this mess at all! In addition, there is no email regarding to my new flight schedule even after 60 hours! This is my first time to travel with Air NZ and I believe it is also the last time! Until now I still can’t believe this experience is from an airline under New Zealand country name!

Flexifare and AirNew Zealand wanted another $700. Same flight time and different day. Had to change to late flight and another $3550. Already paid extra for flexifare!! False advertising. You are better to just buy a one way fare. Plus going over to Ausy they ran out of food. Plane not full and paid extra for flexifare. Rate 1/10. Expensive and performance not up to most other airlines. Flown a few recently!!

New Zealand Assistance made easy -- call +1 (855) 860-0008 and speak directly to the official support staff. Unmatched Comfort and Personalized Service with Air New Zealand My recent flight with Air New Zealand exceeded all my expectations. Their dedication to providing outstanding customer service, combined with their comfortable amenities, made my trip truly memorable. ***Smooth Check-in Experience:*** The check-in process was remarkably straightforward. I opted for online check-in 24 hours before departure, which allowed me to select my preferred seat and purchase extra baggage allowance at a discounted rate. The digital check-in system was intuitive and efficient. Alternatively, airport check-in counters opened three hours before departure for international flights, and the staff there were warm, professional, and quick to assist. Business class flyers and frequent travelers benefit from dedicated priority check-in counters that make the process even more seamless, which I appreciated immensely. ***In-Flight Comfort & Service:*** As I boarded the aircraft, I was greeted with genuine warmth by the cabin crew, who made me feel welcomed immediately. The cabin was immaculate, with modern, comfortable seats that offered adjustable headrests and ample space. I took advantage of Air New Zealand's innovative Sky Couch, which transformed my seating area into a cozy lounge--ideal for relaxing or catching up on sleep. The in-flight entertainment system was packed with a vast array of movies, documentaries, and music, catering to all tastes. The meal service was exceptional, featuring fresh, locally sourced ingredients. The crew was attentive, offering refills and checking in on passengers frequently, which enhanced my overall comfort. ***Superior Customer Support:*** What truly impressed me was their outstanding customer support. When I needed to modify my booking due to a sudden change in my plans, I called their dedicated support number [+1 855 860 0008]. The representative was professional, empathetic, and efficient, guiding me through the process with ease. They handled my request promptly, with clear communication and minimal fuss. Their flexibility and willingness to go the extra mile exemplify their commitment to customer satisfaction. ***Conclusion:*** Flying with Air New Zealand was a delightful experience, characterized by comfort, convenience, and exceptional service. Their attention to detail at every stage of the journey is commendable. I highly recommend them to anyone seeking a reliable, customer-focused airline for international travel. For assistance or more information, don't hesitate to reach out to their support team at [+1 855 860 0008]. I look forward to flying with them again soon!

Cａll the dedicated helpline at [+1*{833}||341^5261!™] (OTA) for bookings in Business, Premium or Economy Class, as well as for name corrections, cancellations or seat selection issues with #*Air New Zealand®*. Immediate support is also available at #+1"833"[341]^5261!™ (OTA).

OMG. Air New Zealand is the worst airline ever!! for starters the airport service is absolutely terrible. the food tastes like rubber. When I bit into it I felt it travel down my esophagus and into my stomach. As it dissolved in my stomach I realized my mistake. it travelled through my intestines and I was sprinting to the loo. I sat down but to my utter surprise nothing came out. then suddenly... An octopus reached one of its tentacles up my anus and felt was trying to hide in my body. I couldn't believe it! Air New Zealand was transporting octopi to sell on the black market! he made it inside my body and sprinted out the loo. I told the flight attendant of the issue and he just laughed at me. I immediately opened the emergency exit and used the toddler sitting there as a parachute. I leaped out of the door with the child at my side. I was plummeting super duper fast! fortunately I used the little kid as a landing pad and exited safely. (the kid did not, my condolences to his family) I sprinted to the loo and pooed the octopus out. he was a good friend to me and we have had many nights with the ladies. his name is franklin. perhaps even though the story is bad, the friends we made along the way make it worth it. 4 stars for morals, -1 star for toddlers death

I was planning on going to New Zealand in January. I booked my tickets in June and in October Air New Zealand cancelled my return flight. I had bought flexible tickets and was told I could get a complete refund. I had the choice of staying in Auckland for three more day which I did not want to do. They offered me a refund less $300 or a credit for a year. I did not want the credit and I have to eat the $300. I will tell my neighbors and friends about the experience I had with Air New Zealand and hope the will not fly with them Lois Buncher

Best airline anyway!! Love flying with Air New Zealand but it's a nightmare if you want to call their customer helpline. You can easily find yourself waiting for an hour

Well, first of all, our original flight from Honolulu to Auckland was supposed to be on a 787 Dreamliner, but since there were some issues with the Rolls Royce maintenance, we were converted over to a "leased" 777. Not such a bad option, except that it lacked some of the accessories that we've gotten used to, like the multi platform entertainment systems and usb charging ports (needed for a 9 hour flight). Other than that, especially since the crew were Air New Zealand, the flight(s) went off without a hitch. My daughters received their "special request" meals (kids) delivered first (bonus) and apparently they liked them because they were empty when the trays were picked up. NOTE: passengers ARE NOT allowed to save items from the meals and bring them off the plane. I figure this is because of the customs declaration, but something to keep in mind . . . right girls?!?! The attendants were efficient and friendly. I did noticed that there are different ticket levels (I didn't know) in economy. Apparently, there's a level that just gives the passenger a "seat and bag" - no meal service, just beverages (coffee, tea or water). Interesting. I didn't know this was an option. I might have selected if it were just me and if the price was significantly lower. The seats were large in comparison to some domestic carriers, but I'm not a large guy so it really doesn't affect me much. The food was ok. Typical economy class chow - salty and generally non-descript, but edible. Our second flight from Auckland to Queenstown went off without a hitch. No complaints.