Marianne-and-Peter
Google
We chose this hotel because of its four star status, intimate size and location. Overlooking the Plaza de la Constitución with the Alcázaba in the distance, the location is wonderful. Or it will be when the renovation work on the plaza is completed. Woken at 8am every morning by a construction site is not ideal. We deliberately booked a Junior Suite to take advantage of the view and whilst we we were offered a different (inferior) room when we pointed this out, surely the hotel should make guests aware of this when booking?|The hotel is modern/contemporary but not that practical. There was no hotel ‘directory’ to tell us the usual stuff you need to know like how to operate the safe, where are the pool towels, where and how much is breakfast, what is the towel/linen policy and of course how do we contact reception/housekeeping. We couldn’t contact them anyway, other than by calling the outside line as our room phone didn’t work.|There was no door to the bathroom itself, no problem, obviously the shower and toilet had doors. Except the mirrored glass toilet door isn’t flush to the wall so therefore any ‘activity’ in there is heard in the rest of the suite!|Being locked out (twice) and a soiled towel all addressed promptly by the reception staff, but this isn’t what you expect from four star. Probably a super spa retreat for a couple of days, any longer, not really.