Lynne C.
Yelp
We live in Waimea and visited here for the first time. We placed our order which consisted of a Tempura bowl, Unagi roll, Shrimp Tempura Udon, and real crab roll. The first two items which came out was the ungai roll and what we thought was the crab roll. We began to eat both rolls, which were tasty. The waiter then brought another sushi roll. I asked him what is that, he said the real crab roll that we ordered. I then point to the first roll he brought with crab in it and asked him what that was. He said a Shrimp Tempura roll. I told him we didn't order that a shrimp tempura roll, I ordered a shrimp tempura udon. I explained to him that we started eating the first order because we thought it was the Real crab roll. The waiter said in a very sarcastic tone "I repeated your order. If this tempura roll is not what you ordered, then I'll just take it back." I said we want the udon. He again said "that's why I repeated your order."
They eventually brought us a udon. At that point, I asked to speak to the manager. A young lady comes out and I explained to her that it was our first time there, the food is tasty but the waiters attitude was a huge turn off and we may not return as a result of him. I explained the issue and her response was "that's why we repeat the order." I explained to her, that maybe the waiter wrote down the order. She then said the same thing as the waiter, "If this is not what you ordered, then we will take it back. I tried to explain to the manager that its not about who was right or wrong, its about the waiters attitude. I told her this place has good food but we won't be back because of he bad service.