Akan Yuku no Sato Tsuruga

The food at this hotel (buffet style) was really good quality both for the dinner and breakfast and great experience. The room is luxurious and very spacious. It’s close well positioned within the area and you can take a shuttle bus for the car park and the nearby attraction (Ainu show)

The hotel is not recommended for foreigners. We traveled all the way from Europe and then felt a bit excluded in the hotel. At dinner the Japanese guests looked at us strangely just because we weren't wearing a yukata. We were practically overrun at the buffet and none of the locals showed any consideration for us. No one made room for us; they just kept walking through. Then many of the guests ate like pigs and stuffed themselves with everything they could. Not only did many of the guests misbehave and treat us badly, but some of the staff also gave us strange looks. Japanese guests were given priority at check-in. All of this felt very strange. The only kind staff was our bartender on the bar in the first floor. He treated us very good. The rooms and the food weren't bad, but because of the feeling of not being welcome and the exclusion the best times of our stay were when we weren't in the hotel or when we were at the bar. So overall I can't recommend it to anyone who is a foreigner.

A few hotels were closed down in the area. This was a historical and large one. The traditions were kept. The carpark was located some distance away, but a free shuttle bus was provided. My rooms had a lake view. There were two water basins in the bathroom area, which was very convenient. Room size was acceptable. There were onsens in the building. Sightseeing points were very near. There were many souvenir shops along the road. Convenient stores and restaurants were operating within walking distance. Food choices in the breakfast and dinner buffet were enough. They were put in separate areas to avoid congestion of guests at one point and creating long queue. Overall maintenance was good.

We would like to extend our deepest appreciation to Ms. Tamori Minatsu for her exceptional help during our recent stay. Upon arriving at the hotel, we discovered that we had left a bag containing a wallet, cash, and cards at a restaurant in Kamikawa, nearly three hours away.We approached Ms. Tamori for help. She listened attentively to understand our situation. The she contacted the restaurant to confirm that the bag had been found. The next day, she went above and beyond by helping us arrange for the bag to be safely delivered to our hotel in Sapporo.Thanks to her efficiency, kindness, and genuine concern, a potential disaster turned into a heartwarming reminder of the hospitality and warmth we experienced in Hokkaido. We are truly grateful for her support — she made our trip not only smooth but also deeply memorable.

This hotel was our highlight in Hokkaido trip! Onsen was very good quolity, and they provided free fried potato on check in as well. Highly recommended!

Fantastic hotel resort by the lake—beautiful, serene, and… completely frozen. Guess we picked the wrong season for a lakeside view! On the bright side, the rooms were spotless, and the dinner buffet was so good it almost made us forget about the icy surprise outside.

Beautifully decorated with modern design. The onsen is huge with various water features and wonderful view to see the lake. Though the buffet provides very good food with good quality but the room price is equivalent to one with Kaiseki.

Our third times staying in this hot spring hotel in Lake Akan! Very good services offered, and great choices of food both in breakfast and dinner! Our room overseeing the great view of frozen Lake Akan, and we greatly enjoyed the room facilities during our three nights stay! Will come again …